Resident Liaison Officer
Wates
Newcastle upon Tyne, UK
Published 1 week ago
Housing / Neighbourhood management
Permanent
The Vacancy
Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. You will ideally be living within the Newcastle area as this role will require you to go to the office but with travel around the surrounding areas too.
The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.
Key Accountabilities will include:
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards
Here at Wates, we have an opportunity for a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. You will ideally be living within the Newcastle area as this role will require you to go to the office but with travel around the surrounding areas too.
The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.
Key Accountabilities will include:
- Support the lead supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money
- Ensure effective communication with all stakeholders and attend and organise regular progress meetings
- Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required
- Maintain a complaints procedure and deal with disputes and damage claims.
- Attend community events organised
- Report all defects to Project Lead and advice on any trends (common defects)
- Continually check that our promises are being delivered
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards