At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.
More about your role
Reporting to the Community Manager, we are looking to recruit 3 Resident Service Coordinators on a permanent basis. You will be responsible for a number of tasks including lettings, managing the customer journey and organising various events.
This role is based on site at The Charter, 1 New Swan Yard, Gravesend DA12 2EN, with a 4 on 4 off shift pattern with working hours of 8am - 8pm.
On a daily basis, you will greet customer and deal with any enquiries they may have. You will also play a key role in the organisation of any events and be responsible for accepting any packages.
In addition, you will provide a high level of customer service to residents and ensure that a concierge service is provided.
At Places for People, we are committed to a safe working environment so a basic DBS check is required.
More about you
The ideal candidate will have previously worked in a customer service role. Experience with Microsoft packages such as Word, Teams, Outlook and Excel are advantageous. Communication skills as well as stakeholder engagement are essential.
Experience & Skills
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.
More about your role
Reporting to the Community Manager, we are looking to recruit 3 Resident Service Coordinators on a permanent basis. You will be responsible for a number of tasks including lettings, managing the customer journey and organising various events.
This role is based on site at The Charter, 1 New Swan Yard, Gravesend DA12 2EN, with a 4 on 4 off shift pattern with working hours of 8am - 8pm.
On a daily basis, you will greet customer and deal with any enquiries they may have. You will also play a key role in the organisation of any events and be responsible for accepting any packages.
In addition, you will provide a high level of customer service to residents and ensure that a concierge service is provided.
At Places for People, we are committed to a safe working environment so a basic DBS check is required.
More about you
The ideal candidate will have previously worked in a customer service role. Experience with Microsoft packages such as Word, Teams, Outlook and Excel are advantageous. Communication skills as well as stakeholder engagement are essential.
Experience & Skills
- Experience in a similar role (Receptionist/ Concierge)
- Excellent communication skills,
- Good IT skills,
- Strong stakeholder engagement.
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.