Resident Services Coordinator
Gaia Newton Associates Limited
Kent, UK
Published 3 weeks ago
Tenant services
11th November, 2024
Job Title: Resident Services Coordinator
Location: Maidstone
Sector: Social Housing
Salary: £32,000 - £37,000 per annum
Description:
Our client is seeking a Resident Services Coordinator to enhance the tenant experience within their social housing properties in Maidstone. This role involves managing resident services, coordinating maintenance requests, and developing community programs to ensure a supportive and responsive living environment.
Key Responsibilities:
Job Title: Resident Services Coordinator
Location: Maidstone
Sector: Social Housing
Salary: £32,000 - £37,000 per annum
Description:
Our client is seeking a Resident Services Coordinator to enhance the tenant experience within their social housing properties in Maidstone. This role involves managing resident services, coordinating maintenance requests, and developing community programs to ensure a supportive and responsive living environment.
Key Responsibilities:
- Act as the primary contact for residents, addressing inquiries, concerns, and service requests.
- Coordinate maintenance requests, liaising with contractors and ensuring prompt, high-quality responses.
- Organize and manage community programs aimed at fostering tenant engagement and support.
- Ensure high levels of tenant satisfaction by consistently addressing feedback and implementing improvements.
- Maintain records of interactions and services provided to ensure accountability and service quality.
- Collaborate with housing management to develop strategies that support tenant well-being and community cohesion.
- Previous experience in social housing, customer service, or a related field.
- Excellent interpersonal and communication skills, with a strong commitment to customer service.
- Strong organizational skills and the ability to manage multiple priorities.
- Familiarity with social housing policies and procedures is advantageous.