Resident Services Coordinator

11th November, 2024

Job Title: Resident Services Coordinator
Location: Maidstone
Sector: Social Housing
Salary: £32,000 - £37,000 per annum

Description:
Our client is seeking a Resident Services Coordinator to enhance the tenant experience within their social housing properties in Maidstone. This role involves managing resident services, coordinating maintenance requests, and developing community programs to ensure a supportive and responsive living environment.

Key Responsibilities:

• Act as the primary contact for residents, addressing inquiries, concerns, and service requests.
• Coordinate maintenance requests, liaising with contractors and ensuring prompt, high-quality responses.
• Organize and manage community programs aimed at fostering tenant engagement and support.
• Ensure high levels of tenant satisfaction by consistently addressing feedback and implementing improvements.
• Maintain records of interactions and services provided to ensure accountability and service quality.
• Collaborate with housing management to develop strategies that support tenant well-being and community cohesion.

Requirements:

• Previous experience in social housing, customer service, or a related field.
• Excellent interpersonal and communication skills, with a strong commitment to customer service.
• Strong organizational skills and the ability to manage multiple priorities.
• Familiarity with social housing policies and procedures is advantageous.

This role is ideal for a community-focused professional who is passionate about enhancing resident services and creating a positive environment in social housing. Join a dedicated team and make a real difference in the lives of tenants!