Retirement Housing Officer - Fixed Term Contract

We are looking for a Retirement Housing Officer to join Incommunities on a fixed term contract until May 2025 initially. Within this role, you will oversee one of our Retirement Housing schemes and our residents that live there.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties

• Oversee a Retirement Housing scheme and our residents that live in them.
• Work with customers and external agencies to ensure residents are happy, safe and comfortable in their homes
• Oversee use of common areas, monitor building safety & maintenance issues (eg fire alarm and legionella testing) and outside services such as window cleaners and grounds maintenance.
• Daily physical visits and/or phone calls to residents to conduct a welfare check.
• Manage empty properties on scheme & new lettings of properties to suitable customers, organising open days to promote the scheme and service.
• Work with other departments and agencies to resolve any issues that arise relating to the tenancies are dealt with
• Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents

Requirements

• Experience working in a customer service role, ideally within the housing sector
• A caring approach
• A calm and sensible manner in order to handle potential emergency situations
• Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action
• The ability to maintain and respect confidentiality
• Both verbal and written communication skills
• A commitment to equality
• Good IT skills, with a working knowledge of Microsoft systems including Excel
• A current UK driver's licence and full time access to a car, insured for business use are essential

Benefits

• Salary £26,168 upto £27,854 per year dependant on experience (pro rata)
• £1,000 per year essential car user allowance plus mileage (pro rata)
• West Yorkshire Pension Fund membership - current employer contribution is 15.5%
• Excellent holiday allowance which increases with service
• Training, development, and qualification opportunities
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives.

Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.