Scheme Coordinators (Independent Living / Older People) x3

The vacancy

35 hours per week Monday - Friday (wherever possible we are open to suggestion on the working hours and are happy to consider flexible job requirements such as job share, reduced hours, compressed hours etc., just let us know as part of your application)

Enhanced DBS check working with Adults

Closing date: Monday 9th June 5.00pm

Interview date: Wednesday 18th June

Our organisation is all about people - the people who live in our homes, the people in the communities we serve and the people we work with.

So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile, flexible culture which supports people to do this.

As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.

This role will help us to do this by providing intensive 'on scheme' housing management and coordinate services to customers living in our schemes, ensuring provision of excellent services and risk management. You will also ensure that the building is compliant with health & safety and that all repairs and planned works are carried out to a high standard.

In this role, you will be responsible for

• Delivering a brilliant service to customers living in our older people's independent living schemes

• Provide intensive 'on scheme' housing management and coordinate services to customers living in our schemes, ensuring provision of excellent services and risk management.

• Ensure that the building is compliant with health and safety and that all repairs and planned works are carried out to a high standard.

We need people who have:

• Exceptionally high standard of customer care and service

• Strong problem solving and decision making skills

• Excellent Communication and organising skills

• Apply Housing Management skills effectively in all areas of work

• Methodical, well organised and positive approach to workload and ability to work to strict deadlines, in multiple locations, with minimal supervision and to take initiative;

• To promote and maintain a positive "can do" attitude in all aspects of the post

An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car;

Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

So, if you have a great rapport with people and can make a difference - we'd love you to join our team!

#ServicesandSupportCoordinator #IndependentLiving #ManchesterJobs #housingjobs #Recruiting

About us

We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.

Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with.

So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.

Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

The Communities team

Our Communities team pride themselves on delivering a fantastic service to our customers, representing the customer voice throughout the organisation and striving to make a real difference in people's lives!

Forging strong relationships with our customers is central to what we do, none more than in our Customer Service and Support Team who assist customers with all aspects of housing, they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat, social media, our app and of course the telephone so are skilled as well as knowledgeable!

Our customers are important to us, and we want them to feel that way, which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean, safe and places you're proud to live. It's a great feeling for the team knowing they can help to make services better for our customers!

We are constantly striving to find innovative solutions to support customers and focus improve our customer experience. Whether it's developing an app, streamlining process or finding service improvements, they always have the customer at the centre of what they do!

We're committed to doing what we say we'll do, keeping customers updated, building rapport and problem solving.

Stats:

• 483 people moved into one of our homes last year!
• We engaged with 3,400 customers, on everything from our new cleaning contractor to building safety measures.
• 90% of customers were happy with how they were treated last year!
• 80% of customers were happy with their last contact with us
• We handled over 75,000 customer contacts last year!
• We continuously work with customers across the organisation including our Resident Scrutiny Panel, Customer Offer Panel and Community Champions.

"Thank you for your interest in joining our Communities Team. For us, the Communities team is all about being reliable and respectful in the way that we interact with customer's and colleagues. The team is a tight-knit bunch who all share the same ethos, to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities, I'd love to welcome you into the team!"

Ross Powell, Head of Customers and Communities

Previous Next

Working here

Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues...

Rewards we offer

We offer a fantastic range of benefits which include:

Refer a friend scheme

Stakeholder pension scheme

Up to 30 days holiday a year

Two days every year to volunteer in the local community

A medical cash plan

Get your birthday off!

£150 Perkbox allowance - plus access to hundreds of discounts and freebies

Cycle to work scheme

Professional membership fees paid

Tax-free
green car
scheme

Loans scheme for travel season tickets

Savings clubs

Training and coaching

Counselling and well-being programme

Enhanced maternity and paternity leave

Financial education

Accreditations

Good Employment Charter

Disability
Confident

Armed Forces Covenant

Living Wage Employer

Houseproud