Senior Housing Officer

Join Our Team as a Senior Housing Officer!

About Us:
Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards.

We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team.

Role & Responsibilities:

• Lead and support the delivery of high-quality, customer-focused housing management services
• Manage complex tenancy and estate issues and support continuous service improvements across the organisation
• Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
• Liaise with external agencies, legal representatives, and local authorities
• Develop and implement strategies, policies, procedures and service improvements within tenancy support
• Excellent knowledge of housing legalisation and ability to resolve conflict
• Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required

Responsibilities will also include:

• Support the people we support to set up and maintain a home and tenancy
• Undertake housing assessments, record meetings and take detailed support notes during support visits
• Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP
• Advise people we support on access to local community organisations, resources, activities and employment opportunities
• Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns
• Assist and support the people we support to meet rent and service charges obligations to landlords
• Organise monthly tenancy meetings in liaison with service managers
• Authorise legal action for rent arrears and represent the association in court where required
• Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts
• Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team
• Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs
• Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records
• Work with the Director of Property and external consultants on the Environment policy
• Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure

The successful candidate will have the following Knowledge, Training & Experience:

• Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support
• Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims
• Qualified or part qualified in a relevant professional housing qualification
• Experience leading and supporting initiatives that help tenants access benefits and financial help
• Have a passion for involving people we support in every aspect of their service
• Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
• Own a Full Driving Licence and be able to use own vehicle for business use

What are you waiting for?

Apply today or contact us directly on recruitment@activeprospects.org.uk and 01737 924102 to speak to a friendly Recruitment Advisor.

Please note:

• all offers are subject to satisfactory completion of our pre-employment compliance standards