Senior Housing Officer
Clyde Valley Housing Association
Motherwell, UK
Published today
Housing officer
Full Time
The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner is Lanarkshire and East Dunbartonshire. CVHA is the Group's main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,800 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including to help meeting housing needs.
Clyde Valley Housing Association (CVHA) are recruiting for a full time Senior Housing Officer to join our housing team on a permanent basis. The work pattern is 35hrs per week.
The Senior Housing Officer manages the Housing Officers within our Customer Success team, who are critical to Clyde Valley's success. You will lead a dedicated team to deliver an efficient, effective and responsive housing management service, supporting and sustaining successful tenancies, involving customers in service improvements, and working closely with internal teams and external partners to provide the right solutions at the right time. The role also drives service improvements and ensures high-quality, responsive support through effective communication informed by customer insight, engagement and feedback, while building strong relationships to promote tenancy sustainment.
Key Responsibilities include:
In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.
Guaranteed Interview:
As a Disability Confident Employer, we'll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you're disabled, we'll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for Applications: Please submit your CV and Personal Statement to us by midnight on Sunday 30th November.
Interview are expected to take place on Wednesday 10th December 2025.
Clyde Valley Housing Association (CVHA) are recruiting for a full time Senior Housing Officer to join our housing team on a permanent basis. The work pattern is 35hrs per week.
The Senior Housing Officer manages the Housing Officers within our Customer Success team, who are critical to Clyde Valley's success. You will lead a dedicated team to deliver an efficient, effective and responsive housing management service, supporting and sustaining successful tenancies, involving customers in service improvements, and working closely with internal teams and external partners to provide the right solutions at the right time. The role also drives service improvements and ensures high-quality, responsive support through effective communication informed by customer insight, engagement and feedback, while building strong relationships to promote tenancy sustainment.
Key Responsibilities include:
- Leading and Managing the Customer Success Team
Oversee Housing Officers to ensure delivery of an efficient, effective and responsive housing management service. - Championing Customer Service Excellence
Ensure services align with Clyde Valley Group's Customer Promises and standards, focusing on quality outcomes and reducing customer effort. - Driving Service Improvements
Use customer insight, engagement and feedback to inform continuous improvement and enhance communication across the service. - Promoting Tenancy Sustainment
Support successful tenancies through proactive engagement, problem-solving, and collaboration with internal teams and external partners. - Ensuring Compliance and Accurate Records
Maintain customer records and associated data with care, ensuring GDPR compliance and adherence to policies and procedures. - Providing Performance Reporting
Deliver timely and accurate management information to monitor KPIs and service standards.
In return, Clyde Valley Group offer a great remuneration and benefits package, including generous holidays and flexible working arrangements, an on-site gym and training and development opportunities.
Guaranteed Interview:
As a Disability Confident Employer, we'll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you're disabled, we'll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for Applications: Please submit your CV and Personal Statement to us by midnight on Sunday 30th November.
Interview are expected to take place on Wednesday 10th December 2025.