Senior Tenant Engagement Officer
Flagship Housing
Thetford, UK
Published 6 days ago
Tenant services
Full time
Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.
We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.
We are pleased to share an opportunity for someone to us as a Senior Tenant Engagement Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working.
The successful candidate can be based in any Flagship Housing office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton / Woodbridge, East Dereham & Bury St. Edmunds.
As a Senior Tenant Engagement Officer, you will create and deliver the retrofit tenant engagement strategy and implement initiatives for retrofit projects, that are compliant with both PAS:2035 requirements and in line with Flagship's policy and regulatory requirements.
You will continuously review and improve the tenant engagement strategy, in collaboration with internal and external stakeholders, to deliver outstanding and effective communications throughout the retrofit journey. You'll lead a team of Tenant Engagement Officers to effectively deliver tenant engagement and reduce tenant refusals. Engaging with tenants throughout the retrofit journey, providing a single point of contact by the tenants' preferred communication methods, acting on feedback and exploring alternative opportunities to continuously improve tenant experience. Seeking to understand and support the needs of vulnerable tenants and effectively implement the required support identified.
You'll help make the case for energy saving technologies, compiling case studies and identifying community champions. Sharing successes using case studies, reports and measures to increase the knowledge of retrofit and sustainability across the business. Whilst collaborating with colleagues about our retrofit projects and how these feed into our Net Zero Strategy.
Applications are welcomed for the role of Senior Tenant Engagement Officer from those with excellent communication skills, with the ability to adapt confidently to the needs of a diverse range of people.
You'll have both experience and understanding of retrofit and the PAS:2035 standards. Experience in leading people and supporting with managing projects. Whilst being able to work closely with a team to provide support and guidance for success in both their roles and yours.
Educated to A-Level standard and Retrofit Advisor Level 3 qualified. You'll also need a full valid driving license.
In return for your hard work, we offer a competitive salary of £38,000 - £40,000 per annum and a benefits package that includes:
If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.
Closing Date: 26.05.2025. Interview Date: 10.06.2025, in King Street, Norwich.
Applications may be reviewed, and candidates invited to interview ahead of the close date.
We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.
No Agencies please.
Senior Tenant Engagement Officer - Reference Number 3190
Division Central Services Department Asset Management Locations Office Based - Negotiable (any Flagship Office) Remote status Hybrid Yearly salary £38,000 - £40,000 Employment type Full-time
We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.
We are pleased to share an opportunity for someone to us as a Senior Tenant Engagement Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working.
The successful candidate can be based in any Flagship Housing office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton / Woodbridge, East Dereham & Bury St. Edmunds.
As a Senior Tenant Engagement Officer, you will create and deliver the retrofit tenant engagement strategy and implement initiatives for retrofit projects, that are compliant with both PAS:2035 requirements and in line with Flagship's policy and regulatory requirements.
You will continuously review and improve the tenant engagement strategy, in collaboration with internal and external stakeholders, to deliver outstanding and effective communications throughout the retrofit journey. You'll lead a team of Tenant Engagement Officers to effectively deliver tenant engagement and reduce tenant refusals. Engaging with tenants throughout the retrofit journey, providing a single point of contact by the tenants' preferred communication methods, acting on feedback and exploring alternative opportunities to continuously improve tenant experience. Seeking to understand and support the needs of vulnerable tenants and effectively implement the required support identified.
You'll help make the case for energy saving technologies, compiling case studies and identifying community champions. Sharing successes using case studies, reports and measures to increase the knowledge of retrofit and sustainability across the business. Whilst collaborating with colleagues about our retrofit projects and how these feed into our Net Zero Strategy.
Applications are welcomed for the role of Senior Tenant Engagement Officer from those with excellent communication skills, with the ability to adapt confidently to the needs of a diverse range of people.
You'll have both experience and understanding of retrofit and the PAS:2035 standards. Experience in leading people and supporting with managing projects. Whilst being able to work closely with a team to provide support and guidance for success in both their roles and yours.
Educated to A-Level standard and Retrofit Advisor Level 3 qualified. You'll also need a full valid driving license.
In return for your hard work, we offer a competitive salary of £38,000 - £40,000 per annum and a benefits package that includes:
- 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.
- Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.
- Death in Service Benefit.
- Company Sick Pay.
- An agile working environment to achieve a healthy work/life balance.
- Opportunities for development (including apprenticeships, our Academy, and various training options).
- Health and well-being programs and initiatives.
- Empowerment (we give you the tools and systems to make the right decisions for resolving issues).
- A Leadership Team that inspires, develops, and supports you.
If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.
Closing Date: 26.05.2025. Interview Date: 10.06.2025, in King Street, Norwich.
Applications may be reviewed, and candidates invited to interview ahead of the close date.
We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.
No Agencies please.
Senior Tenant Engagement Officer - Reference Number 3190
Division Central Services Department Asset Management Locations Office Based - Negotiable (any Flagship Office) Remote status Hybrid Yearly salary £38,000 - £40,000 Employment type Full-time