Service Charge Officer

We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.

Key Details:

* Hourly Rate: £18.93 PAYE / £23.47 Umbrella
* Contract: Until July 2025, with potential to extend
* Availability: 6 positions available
* Working Model: Remote working with 1 day per month to report to London office.

Your Role:

As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:

* Managing service charge enquiries from residents and internal staff.
* Investigating and resolving disputes, including attending meetings with residents.
* Collaborating with analysts to ensure accurate service charge estimates.
* Supporting rent teams with service charge-related queries.
* Contributing to service charge-related projects and ensuring compliance with legislation and best practices.

What We’re Looking For:

* Knowledge of landlord and tenant legislation, particularly regarding service charges.
* Proven experience delivering service charges in a customer-focused environment.
* Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation).
* Familiarity with ERP and CRM systems.
* Excellent communication skills, adaptable to different audiences.

Why Join?

This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success.
Apply now to become part of a forward-thinking team!