Service Charge Officer
Location: Ealing - London
Salary: £34,800 - £36,631
Type: Fixed Term Contract - 12 months
Hours: 35 hours per week - Monday toFriday
DBS Level: Basic
Are you an expert in service chargesand leasehold management?
Join A2Dominion's innovative ServiceCharge Action and Resolution Team (SCART) and help transform how we manageand communicate service charges to our residents. This is a unique opportunityto apply your specialist knowledge in a role that's driving real change acrossour leasehold portfolio.
As a Service Charge Officer, you'll be at theforefront of improving transparency and accuracy in service charge delivery.You'll review accounts, produce clear commentaries, and resolve complex queriesfrom residents and stakeholders. Your leasehold expertise will be key toensuring compliance, financial clarity, and customer satisfaction.
Key Responsibilities
* Respond to service charge queries with clarity and professionalism.
* Collaborate with internal teams to produce accurate service charge estimates, in-year accounts, and year-end reconciliations.
* Maintain detailed records of customer contact and service charge actions.
* Challenge and support contractors and colleagues to uphold service standards.
* Stay up to date with leasehold legislation, building safety, and service charge regulations.
* Represent A2Dominion at meetings, hearings, and forums.
More about you:
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Professional qualification (or working towards) such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing).
* Extensive experience of legal aspects of leasehold law and regulations, including sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court
* Extensive service charge experience
* Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
* Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords
* Excellent communication and stakeholder engagement skills.
* Ability to work under pressure and meet deadlines.
* Practical knowledge of building safety in leasehold settings.
* Strong data and performance management skills
About us
AtA2Dominion, we're more than a housing provider. We're a not-for-profitorganisation with a clear social purpose: to create homes and communitiespeople love to live in. With over 38,000 homes across London and the SouthEast, we reinvest our profits into building more affordable homes anddelivering services that make a real difference. We're a G15 housingassociation with a strong social purpose.
Choosingus is easy
As anemployee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.
We offer awide range of staff benefits. For this role, these include
* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity& Inclusion
We're proudto be a Disability Confident Employer and welcome applications from people ofall backgrounds. Our recruitment process is inclusive and accessible, and weguarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process - just contact ourResourcing Team at resourcing@a2dominion.co.uk
We know somepeople hesitate to apply if they don't meet every requirement. If that's you,we encourage you to apply if your skills and experience align - please get intouch with us to talk it through.
AtA2Dominion, we value diversity, embrace flexibility, and are a family-friendlyemployer. Everyone belongs here. Join us and help make a lasting difference inthe lives of our customers.
Thisvacancy is being managed by Becci Zapala.
The rolecloses on Friday 21 November 2025. We reserve the right to close early uponappointment of the right candidate.
Location: Ealing - London
Salary: £34,800 - £36,631
Type: Fixed Term Contract - 12 months
Hours: 35 hours per week - Monday toFriday
DBS Level: Basic
Are you an expert in service chargesand leasehold management?
Join A2Dominion's innovative ServiceCharge Action and Resolution Team (SCART) and help transform how we manageand communicate service charges to our residents. This is a unique opportunityto apply your specialist knowledge in a role that's driving real change acrossour leasehold portfolio.
As a Service Charge Officer, you'll be at theforefront of improving transparency and accuracy in service charge delivery.You'll review accounts, produce clear commentaries, and resolve complex queriesfrom residents and stakeholders. Your leasehold expertise will be key toensuring compliance, financial clarity, and customer satisfaction.
Key Responsibilities
* Respond to service charge queries with clarity and professionalism.
* Collaborate with internal teams to produce accurate service charge estimates, in-year accounts, and year-end reconciliations.
* Maintain detailed records of customer contact and service charge actions.
* Challenge and support contractors and colleagues to uphold service standards.
* Stay up to date with leasehold legislation, building safety, and service charge regulations.
* Represent A2Dominion at meetings, hearings, and forums.
More about you:
* Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
* Professional qualification (or working towards) such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing).
* Extensive experience of legal aspects of leasehold law and regulations, including sections 20 and 20b and ideally practical experience of preparing and representing cases at Tribunal (FTT and upper Tribunal) and court
* Extensive service charge experience
* Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
* Good understanding of leasehold block management in the private sector and working with managing agents both directly employed and appointed by superior landlords
* Excellent communication and stakeholder engagement skills.
* Ability to work under pressure and meet deadlines.
* Practical knowledge of building safety in leasehold settings.
* Strong data and performance management skills
About us
AtA2Dominion, we're more than a housing provider. We're a not-for-profitorganisation with a clear social purpose: to create homes and communitiespeople love to live in. With over 38,000 homes across London and the SouthEast, we reinvest our profits into building more affordable homes anddelivering services that make a real difference. We're a G15 housingassociation with a strong social purpose.
Choosingus is easy
As anemployee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.
We offer awide range of staff benefits. For this role, these include
* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
* Up to 8% contributory pension
* Flexible working
* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity& Inclusion
We're proudto be a Disability Confident Employer and welcome applications from people ofall backgrounds. Our recruitment process is inclusive and accessible, and weguarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process - just contact ourResourcing Team at resourcing@a2dominion.co.uk
We know somepeople hesitate to apply if they don't meet every requirement. If that's you,we encourage you to apply if your skills and experience align - please get intouch with us to talk it through.
AtA2Dominion, we value diversity, embrace flexibility, and are a family-friendlyemployer. Everyone belongs here. Join us and help make a lasting difference inthe lives of our customers.
Thisvacancy is being managed by Becci Zapala.
The rolecloses on Friday 21 November 2025. We reserve the right to close early uponappointment of the right candidate.