Service Coordinator (Mental Health & Homelessness)
About The Role
Are you passionate about making a lasting difference to the lives of people experiencing homelessness in Bristol?
We are looking for 2 people to join the team in Bristol as Coordinators, joining either of the below teams:
North Star Service, part time 30 hours per week (to include Tuesday, hours can be worked across 4-5 days)
North Star Service works with people who are experiencing homelessness, and have difficulties with their relationship with substances and mental health. The service main base is at the Compass Centre, however also operates across Bristol and within homeless hostels. North Star runs a variety of interventions including initial engagement, drop-ins groups to build relationship skills and safety, psychological skills groups and one to one therapy either as a weekly longer term intervention, or a standalone session format in drop-in clinics embedded within hostels.
Assertive Contact & Engagement (ACE) Service, part time 22.5 hours per week (to include a Tuesday, Hours can be worked across 3-5 days):
St Mungo's Assertive Contact & Engagement (ACE) Service works with people with complex mental health needs who are not actively engaged with other services and face multiple barriers to accessing mainstream support. The service operates across Bristol, running a variety of services including community one to one work, therapeutic groups and drop-ins, and training for other services.
In the role of Coordinator you will:
As part of the wider management team, the Coordinator will play a key role in ensuring we provide a quality service, particularly to neglected groups and individuals, and who face complex barriers to accessing services. Key responsibilities in this role will be:
We are looking for a creative individual with experience of working with partner agencies and relevant stakeholders to deliver high quality outcome-focused services. You will also have:
How to apply
To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.
On your application you can provide details about the roles you are interested in and find out more about the different services at interview.
To find out more and apply please go to the St Mungo's careers page on our website.
Closing date: 30th September 2026
Interview and assessments on: 20th and 21st October 2026
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
What We Offer
Commitment to Equity, Diversity and Inclusion
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
Wellbeing and Benefits
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.
These include:
Reaching Potential
At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's.
These include:
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Are you passionate about making a lasting difference to the lives of people experiencing homelessness in Bristol?
We are looking for 2 people to join the team in Bristol as Coordinators, joining either of the below teams:
North Star Service, part time 30 hours per week (to include Tuesday, hours can be worked across 4-5 days)
North Star Service works with people who are experiencing homelessness, and have difficulties with their relationship with substances and mental health. The service main base is at the Compass Centre, however also operates across Bristol and within homeless hostels. North Star runs a variety of interventions including initial engagement, drop-ins groups to build relationship skills and safety, psychological skills groups and one to one therapy either as a weekly longer term intervention, or a standalone session format in drop-in clinics embedded within hostels.
Assertive Contact & Engagement (ACE) Service, part time 22.5 hours per week (to include a Tuesday, Hours can be worked across 3-5 days):
St Mungo's Assertive Contact & Engagement (ACE) Service works with people with complex mental health needs who are not actively engaged with other services and face multiple barriers to accessing mainstream support. The service operates across Bristol, running a variety of services including community one to one work, therapeutic groups and drop-ins, and training for other services.
In the role of Coordinator you will:
As part of the wider management team, the Coordinator will play a key role in ensuring we provide a quality service, particularly to neglected groups and individuals, and who face complex barriers to accessing services. Key responsibilities in this role will be:
- Supporting the Clinical Lead/Service Manager in the day-to-day development and management of the service.
- Line management of staff; offering motivation and supervision to deliver high quality service with a recovery-focused and person-centred approach.
- Working proactively and creatively with other partner organisations and stakeholders to ensure the best outcomes for our clients.
- Holding a small caseload of clients experiencing high complexity, and capacity for group delivery
We are looking for a creative individual with experience of working with partner agencies and relevant stakeholders to deliver high quality outcome-focused services. You will also have:
- Experience of managing staff and volunteers in a fast-paced environment; or the willingness to develop these skills.
- The ability to effectively prioritise your own time and workload and come up with practical ideas to improve services.
- Excellent communication skills and the ability to build and maintain relationships with a variety of people.
- Flexibility is necessary for this post, as you may be required to work from various locations and work specific days of the week.
How to apply
To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.
On your application you can provide details about the roles you are interested in and find out more about the different services at interview.
To find out more and apply please go to the St Mungo's careers page on our website.
Closing date: 30th September 2026
Interview and assessments on: 20th and 21st October 2026
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.
What We Offer
Commitment to Equity, Diversity and Inclusion
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.
Wellbeing and Benefits
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years' service.
- Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
- Financial wellbeing platform offering loans, advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
Reaching Potential
At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.
Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.