Service Manager - Homelessness Services
Porchlight
New Cross St, Margate CT9 1EH, UK
Published today
Full Time
The vacancy
The role:
We're looking for a Homelessness Service Manager oversee the day-to-day delivery of our Thanet Housing Pathways service, This service provides intensive, trauma-informed support to those who have experienced homelessness and require additional support to sustain accommodation and rebuild their independence.
This is a hands-on, operational role, managing a team of frontline staff who provide practical, trauma-informed support. You'll work closely with the Area Manager to make sure the service is safe, effective, high quality, and responsive to the needs and experiences of the people we support. You will be responsible for managing and supporting your team to deliver housing-related support across Porchlight accommodation in the Thanet district.
Lead and develop a skilled team providing trauma-informed, strengths-based support to people living in our accommodation, ensuring practice meets high standards through performance monitoring, robust record-keeping and regular auditing. You will work closely with councils and health professionals to support positive outcomes.
You will need:
Working pattern: 37.5 hours, 9am to 5pm, Monday to Friday with some flexibility required.
Location type: On-site
Contract type: Permanent
Interview date: 23rd June 2026
Please note, salaries are pro-rata for part-time positions.
Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they're applying for. We actively encourage people from all backgrounds to apply. Please have a look at the application guidance and job description at the bottom of the page to give you the best chance of being shortlisted.
For further information about the role, or to have an informal chat with the recruiting manager, please contact Rebecca Goldring on 07920 786430 or email RebeccaGoldring@porchlight.org.uk.
For any further information regarding the application process please contact hr@porchlight.org.uk
The charity
Porchlight is a charity supporting people who are homeless, vulnerable, and isolated. At Porchlight, we are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past.
Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
The benefits
Generous annual leave entitlements
Generous pension scheme
Occupational sick pay
Occupational maternity and support pay
Employee assistance programme
Cycle to work scheme
Access to mental health first aiders
Sponsorship for professional qualifications
Staff loans
Hybrid and flexible working
Life assurance
The role:
We're looking for a Homelessness Service Manager oversee the day-to-day delivery of our Thanet Housing Pathways service, This service provides intensive, trauma-informed support to those who have experienced homelessness and require additional support to sustain accommodation and rebuild their independence.
This is a hands-on, operational role, managing a team of frontline staff who provide practical, trauma-informed support. You'll work closely with the Area Manager to make sure the service is safe, effective, high quality, and responsive to the needs and experiences of the people we support. You will be responsible for managing and supporting your team to deliver housing-related support across Porchlight accommodation in the Thanet district.
Lead and develop a skilled team providing trauma-informed, strengths-based support to people living in our accommodation, ensuring practice meets high standards through performance monitoring, robust record-keeping and regular auditing. You will work closely with councils and health professionals to support positive outcomes.
You will need:
- Ability to use own initiative and prioritise own workload.
- Ability to work under pressure whilst still maintaining an excellent attention to detail.
- Excellent analytical skills.
- Excellent interpersonal skills with those at all levels e.g., staff, individuals we support, diplomacy to deal with persistent and difficult callers etc.
- Excellent Numeracy skills
- Excellent knowledge of IT packages, including Word, Outlook, Access, PowerPoint, Excel, Publisher, and the Internet
Working pattern: 37.5 hours, 9am to 5pm, Monday to Friday with some flexibility required.
Location type: On-site
Contract type: Permanent
Interview date: 23rd June 2026
Please note, salaries are pro-rata for part-time positions.
Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they're applying for. We actively encourage people from all backgrounds to apply. Please have a look at the application guidance and job description at the bottom of the page to give you the best chance of being shortlisted.
For further information about the role, or to have an informal chat with the recruiting manager, please contact Rebecca Goldring on 07920 786430 or email RebeccaGoldring@porchlight.org.uk.
For any further information regarding the application process please contact hr@porchlight.org.uk
The charity
Porchlight is a charity supporting people who are homeless, vulnerable, and isolated. At Porchlight, we are passionate about helping vulnerable people to reach their full potential. We strive for a fairer society where vulnerable people find stability, the most excluded are included, and where homelessness and poverty are things of the past.
Porchlight is an Equal Opportunities Employer and welcomes applications from all sections of the community. Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk.
The benefits
Generous annual leave entitlements
Generous pension scheme
Occupational sick pay
Occupational maternity and support pay
Employee assistance programme
Cycle to work scheme
Access to mental health first aiders
Sponsorship for professional qualifications
Staff loans
Hybrid and flexible working
Life assurance