Service Manager - Housing
Sheffield City Council HQ
Sheffield, UK
Published today
Housing services manager
Full Time
Be part of our city's growth and transformation
Sheffield City Council is one of the UK's largest and most dynamic social landlords, responsible for nearly 40,000 tenanted and leasehold homes. The Housing Service plays a central role in shaping thriving communities and delivering our ambitious new Housing Strategy.
We are now recruiting for a Service Manager - Housing to join the Housing Strategy & Regulation service. This is an exciting opportunity to make a real and lasting difference to tenants across Sheffield.
About the Role
This role offers an exciting opportunity for a regulatory professional to lead the delivery, oversight, and continuous strengthening of our assurance frameworks across Housing Services. The role is at the heart of our co-regulatory approach and offers a unique opportunity to shape and influence our continuous improvement journey.
You will play a pivotal role in delivering the Future Housing Ambition, ensuring we not only meet, but strive to exceed customer expectations and the outcomes set out in the Regulator of Social Housing - Consumer Standards. You will be pivotal in supporting Sheffield through an increasingly complex regulatory landscape.
You will be responsible for the development and implementation of robust regulatory frameworks, monitor changes in statutory requirements, and embed policies, procedures, and governance structures that drive transparent, outcome focused performance.
Working collaboratively across the service and wider council, you will lead self-assessments, gap analyses, improvement action planning and produce high quality reporting that clearly demonstrates compliance and drives informed decision-making to secure high quality, customer centred services for tenants and residents.
This role requires a strategic thinker with strong analytical capability, excellent communication skills, and experience influencing diverse stakeholders. You will provide expert advice, support our engagement with the Regulator of Social Housing and ensure we are inspection ready.
What you will offer
We are seeking an inspirational, forward-thinking leader who can demonstrate:
Comprehensive knowledge of the housing regulatory landscape
Experienced in developing and leading compliance, governance and assurance activity within a regulatory environment
A strong analytical thinker, capable of producing quantitative and qualitative insights
An effective communicator who can translate complex regulatory expectations into clear advice, training and guidance for a wide range of audiences.
Able to drive continuous improvement, shaping action plans that deliver better outcomes for tenants
Interested?
If you are ready to take on a high-profile leadership role and play a key part in developing our co-regulatory approach in one of the largest stock holding councils in the country we would love to hear from you.
For an informal discussion, please contact:
Darryl Smedley, Assistant Director - Strategy & Regulation Darryl.smedley@sheffield.gov.uk
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
Sheffield City Council is one of the UK's largest and most dynamic social landlords, responsible for nearly 40,000 tenanted and leasehold homes. The Housing Service plays a central role in shaping thriving communities and delivering our ambitious new Housing Strategy.
We are now recruiting for a Service Manager - Housing to join the Housing Strategy & Regulation service. This is an exciting opportunity to make a real and lasting difference to tenants across Sheffield.
About the Role
This role offers an exciting opportunity for a regulatory professional to lead the delivery, oversight, and continuous strengthening of our assurance frameworks across Housing Services. The role is at the heart of our co-regulatory approach and offers a unique opportunity to shape and influence our continuous improvement journey.
You will play a pivotal role in delivering the Future Housing Ambition, ensuring we not only meet, but strive to exceed customer expectations and the outcomes set out in the Regulator of Social Housing - Consumer Standards. You will be pivotal in supporting Sheffield through an increasingly complex regulatory landscape.
You will be responsible for the development and implementation of robust regulatory frameworks, monitor changes in statutory requirements, and embed policies, procedures, and governance structures that drive transparent, outcome focused performance.
Working collaboratively across the service and wider council, you will lead self-assessments, gap analyses, improvement action planning and produce high quality reporting that clearly demonstrates compliance and drives informed decision-making to secure high quality, customer centred services for tenants and residents.
This role requires a strategic thinker with strong analytical capability, excellent communication skills, and experience influencing diverse stakeholders. You will provide expert advice, support our engagement with the Regulator of Social Housing and ensure we are inspection ready.
What you will offer
We are seeking an inspirational, forward-thinking leader who can demonstrate:
Comprehensive knowledge of the housing regulatory landscape
Experienced in developing and leading compliance, governance and assurance activity within a regulatory environment
A strong analytical thinker, capable of producing quantitative and qualitative insights
An effective communicator who can translate complex regulatory expectations into clear advice, training and guidance for a wide range of audiences.
Able to drive continuous improvement, shaping action plans that deliver better outcomes for tenants
Interested?
If you are ready to take on a high-profile leadership role and play a key part in developing our co-regulatory approach in one of the largest stock holding councils in the country we would love to hear from you.
For an informal discussion, please contact:
Darryl Smedley, Assistant Director - Strategy & Regulation Darryl.smedley@sheffield.gov.uk
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.