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Sheltered Housing Officer

companySuffolk County Council
locationSudbury CO10, UK
PublishedPublished: Published 1 week ago
Housing officer
Job Description

  • Babergh and Mid Suffolk District Councils - Playford Court, Sudbury CO10 1JG and Clover Court, Gt Cornard CO10 0LL
  • £29,269 - £33,945 per annum (pro rata for part time)
  • Full Time, 37 hours per week
  • Fixed Term or Secondment Opportunity for 18 months
Full time, part time and job share opportunities will be considered.

What we are looking for

We are looking for a Sheltered Housing Officer predominantly to work in Sudbury and Gt Cornard to join our team in Tenant services.

To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

You will carry out a range of housing related support duties for residents of sheltered housing schemes and support the Sheltered Housing Team Manager with ongoing development of services.

Responsibilities will include:
  • welfare and wellbeing calls to residents, identifying and arranging additional support as required
  • respond in an emergency to residents during working hours and after hours where appropriate arrangements have been agreed with the Sheltered Housing Team Manager
  • maintain accurate and current digital records as required including next of kin, nearest contact, and family doctor for all residents and contact them in cases of emergency or need
  • maintain digital logbook on all matters or incidents relating to the scheme and residents
  • complete and maintain digital Support Plans and associated reviews for all residents
  • liaise with external statutory and voluntary agencies as necessary concerning residents welfare needs
  • assist with the letting of sheltered accommodation
  • welcome new residents and complete sign ups, give guidance on the use of the facilities and the role of the Sheltered Housing Officer
  • promote and encourage the organisation of social activities in accordance with the residents' wishes and, where appropriate work in conjunction with any social club or residents committee
  • maintain the security of the communal premises and equipment and any vacant flats
  • in conjunction with the Neighbourhood Team, ensure the proper management and use of all communal areas and guest rooms and ensure common areas are properly and regularly cleaned
  • report repairs and faults as necessary
  • observe the provisions of the council's Health and Safety Policy, and be familiar with fire precautions, emergency procedures, lone working and carrying out risk assessments
  • carry out regular checks of alarm systems and report any faults immediately
  • report any safeguarding issues/concerns.
You will ensure that the council policies, procedures and risk assessments are strictly adhered to. Reporting to the Sheltered Housing Manager, you will have day-to-day responsibility for the cleaning staff. You may be required to work at locations across Babergh or Mid Suffolk other than your usual place of work to ensure cover is provided across our sheltered housing schemes.

About you

We are looking for a dedicated person who is organised, IT literate and able to manage a varied and sometimes challenging workload and can communicate well, showing empathy and compassion.

You will need to have the following:
  • A relevant qualification at NVQ2 or equivalent knowledge gained through experience.
  • Basic First Aid Certificate.
  • Knowledge of the needs of older people and an awareness of Safeguarding issues.
  • IT skills, with considerable experience of Microsoft Office package including Microsoft Excel and Teams.
  • An awareness of health and safety matters.
  • A driver's licence and access to own vehicle will be required.
About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits
  • Great opportunities for learning and development.
  • Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
  • Competitive Local Government Pension Scheme.
  • Wellbeing Support Programme.
  • Employee Assist Programme.
  • Health Care Options.
For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us.

Our ways of working

Work is what we do, not where we go!

We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

If you wish to discuss the hybrid working approach for this role, or for an informal discussion, please contact Amanda Bell on 07773 899276 or email: amanda.bell@baberghmidsuffolk.gov.uk

Please read the Sheltered Housing Officer job description and person specification.pdfbefore applying for this job opportunity.

Closing date: 5pm, 25 September 2024.

When applying, please ensure:
  • that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only
  • your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description/Person Specification (JDPS).
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About the Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS)

Your statement should:
  • Be no more than 2 sides of A4
  • use the template provided (other formats will not be accepted)
  • be uploaded on your online application, as without this, your interest will not be progressed.