Specalist Housing Officer
Housing officer
The Vacancy
Fulltime: 37hrs per week
Proposed Interview Date: 7th & 8th October (TBC)
We're looking for a proactive and customer-focused Specialist Housing Officer to manage a portfolio of supported housing properties and deliver an outstanding service to our tenants.
What you'll be doing
What you'll bring
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
At Saffron, we want our people to feel valued, supported and proud to be part of our community. We know that by working together, learning from one another and embracing new ideas, great people deliver great services for our tenants and communities. We care about the impact we have on people and put others at the heart of every decision we make, acting with integrity, professionalism and empathy. We trust our colleagues to take responsibility, do the right thing and look for better ways to serve others. We are looking for people who share our commitment to collaboration, care and positive change, and whose values align with ours: Achieve More Together, Make a Difference and Create Better Ways.
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year.
Inspiring Communities:
90% customer satisfaction
Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year.
Inspiring Innovation:
Creating £3m of capacity to invest
Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year.
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off
Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health
Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme
Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes
Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes
Cycle to work, and Tusker Car Scheme
Shopping discounts
Access to our Employee Assistance Programme
staff recognition awards
Support for your qualifications
Pension
Access to our mental health first aiders
Fulltime: 37hrs per week
Proposed Interview Date: 7th & 8th October (TBC)
We're looking for a proactive and customer-focused Specialist Housing Officer to manage a portfolio of supported housing properties and deliver an outstanding service to our tenants.
What you'll be doing
- Managing tenancies and providing housing management support to tenants across supported housing schemes.
- Investigating and resolving anti-social behaviour, neighbour disputes, and tenancy breaches.
- Carrying out tenancy visits, property inspections, sign-ups, and end-of-tenancy processes.
- Working closely with partner agencies, including local authorities, support services, and the police, to support tenants and sustain tenancies.
- Helping to ensure estates are safe, well-maintained, and welcoming places to live.
What you'll bring
- Strong communication, problem-solving, and relationship-building skills.
- Previous tenant-focused experience in a fast-paced environment.
- The ability to manage a varied workload and make decisions confidently.
- Good IT skills and a practical understanding of housing management or tenancy-related issues.
- A full driving licence and access to your own vehicle.
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
At Saffron, we want our people to feel valued, supported and proud to be part of our community. We know that by working together, learning from one another and embracing new ideas, great people deliver great services for our tenants and communities. We care about the impact we have on people and put others at the heart of every decision we make, acting with integrity, professionalism and empathy. We trust our colleagues to take responsibility, do the right thing and look for better ways to serve others. We are looking for people who share our commitment to collaboration, care and positive change, and whose values align with ours: Achieve More Together, Make a Difference and Create Better Ways.
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year.
Inspiring Communities:
90% customer satisfaction
Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year.
Inspiring Innovation:
Creating £3m of capacity to invest
Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year.
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off
Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health
Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme
Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes
Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes
Cycle to work, and Tusker Car Scheme
Shopping discounts
Access to our Employee Assistance Programme
staff recognition awards
Support for your qualifications
Pension
Access to our mental health first aiders