Job Title: Supported Housing Officer
Head Office Location: Brindley Place, Birmingham
Job Location: Gloucestershire
Salary: £27,000.00 per annum (+£750 Car Allowance)
Contract type: Permanent
Working hours: 37 hours
About the role
You will be there to provide support to Places of Safety project. This role will require you to have excellent communication and customer service skills.
You will need to provide an excellent service to service users and their families. Supporting them to understand their housing options, support networks and additional support needs.
This role is customer facing with responsibility for supporting customers to maintain their licence agreement with GreenSquareAccord.
You will need to support the temporary accommodation that GreenSquareAccord are leasing from registered providers, and properties allocated from our own stock.
You will work with Gloucestershire`s housing districts, customer accounts, maintenance and other GreenSquareAccord staff as well as external agencies to ensure victims of domestic abuse access and maintain a place of safety in the county.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You must have excellent knowledge of housing and domestic abuse legislation.
You must have a good awareness of the diverse needs of customers .
You must have experience of managing complex, sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people.
You need to have an understanding of the importance of confidentiality and the need to follow policy and procedures.
You need to be able to work methodically paying attention to details and with a high level of accuracy.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.
Email your Cv to [email protected] or click apply now.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Head Office Location: Brindley Place, Birmingham
Job Location: Gloucestershire
Salary: £27,000.00 per annum (+£750 Car Allowance)
Contract type: Permanent
Working hours: 37 hours
About the role
You will be there to provide support to Places of Safety project. This role will require you to have excellent communication and customer service skills.
You will need to provide an excellent service to service users and their families. Supporting them to understand their housing options, support networks and additional support needs.
This role is customer facing with responsibility for supporting customers to maintain their licence agreement with GreenSquareAccord.
You will need to support the temporary accommodation that GreenSquareAccord are leasing from registered providers, and properties allocated from our own stock.
You will work with Gloucestershire`s housing districts, customer accounts, maintenance and other GreenSquareAccord staff as well as external agencies to ensure victims of domestic abuse access and maintain a place of safety in the county.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You must have excellent knowledge of housing and domestic abuse legislation.
You must have a good awareness of the diverse needs of customers .
You must have experience of managing complex, sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people.
You need to have an understanding of the importance of confidentiality and the need to follow policy and procedures.
You need to be able to work methodically paying attention to details and with a high level of accuracy.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
- 25 days annual holiday entitlement
- A defined contribution pension scheme.
- Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
- Two days paid volunteering leave per year
- Buying and selling of annual leave
- Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!
If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you.
Email your Cv to [email protected] or click apply now.
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.