Supported Housing Officer
London & Quadrant Housing Trust
London, UK
Published today
Social care
Full time
INTERNAL ONLY VACANCY - THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED
Title: Supported Housing Officer
Contract: Permanent, Full-Time
Hours: 35 hours per week
Persona: Agile (20-40% in office and 3-4 days working from home)
Location: Stratford, London
Salary: £35,951 per annum plus ECU
Role Profile - Supported Housing Officer.pdf
Closing date for completed applications: 5 th May 2025 at 11:59pm
An exciting job opportunity has become available for a colleague to join us as a Supported Housing Officer within our Housing Management Team. Independent Living is an integral part of what we do, delivering services primarily for our customers aged 55 and over.
We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well.
You will be covering a patch of schemes across Essex and the London Boroughs of Havering and Redbridge providing frontline housing management for our vulnerable customers including adults with learning disabilities, mental health support needs and older people.
You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies.
You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders.
To be successful in the role you will have:
This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use.
If you're driven by building strong relationships with customers, and supporting independence and wellbeing through meaningful engagement, we'd love to hear from you-apply today!
For this post the successful candidate will need to apply for an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/
Title: Supported Housing Officer
Contract: Permanent, Full-Time
Hours: 35 hours per week
Persona: Agile (20-40% in office and 3-4 days working from home)
Location: Stratford, London
Salary: £35,951 per annum plus ECU
Role Profile - Supported Housing Officer.pdf
Closing date for completed applications: 5 th May 2025 at 11:59pm
An exciting job opportunity has become available for a colleague to join us as a Supported Housing Officer within our Housing Management Team. Independent Living is an integral part of what we do, delivering services primarily for our customers aged 55 and over.
We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well.
You will be covering a patch of schemes across Essex and the London Boroughs of Havering and Redbridge providing frontline housing management for our vulnerable customers including adults with learning disabilities, mental health support needs and older people.
You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies.
You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders.
To be successful in the role you will have:
- Housing Management experience working with vulnerable people
- Working knowledge of Health and safety requirements in relation to property management
- Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology.
- Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.
- Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others.
This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use.
If you're driven by building strong relationships with customers, and supporting independence and wellbeing through meaningful engagement, we'd love to hear from you-apply today!
For this post the successful candidate will need to apply for an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/