Team Leader Housing Support
Action for Children
Arthurstone Terrace, Dundee DD4 6QT, UK
Published today
Housing services manager
Full Time
Job Description
Salary:£29,000 per annum,
Location:Dundee
Contract/Hours: Permanent / Full Time 37 hours
Benefits:
Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.
Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
A bit about the service
Dundee Youth Housing Service is spread across two residential sites in the city of Dundee. We can accommodate 25 young people at one time through a mixture of housing support and care at home intervention.
The Dundee Youth Housing Service, in collaboration with the Dundee City Council, fulfils its statutory duty by supporting homeless/care experienced young people aged 16 and above. The aim of the service is to engage with young people and families at the earliest opportunity. To be responsive, to prevent situations escalating, and take the pressure off the local authority front line services.
As the initial point of contact for any young person facing homelessness in the city, our service plays a crucial role. Within the strategic housing partnership, Action for Children stands as the sole organisation dedicated to preventing young individuals from becoming homeless. Our service operates 24/7.
Our primary focus is to provide temporary accommodation for young people who have been assessed as homeless. We extend our support to young individuals who are homeless and have care experience.
A bit about the role
As a Team Leader within Housing Support, you will provide operational leadership to practitioners and support workers delivering support to young people, ensuring high-quality, consistent and person-centred services. You will oversee the delivery of structured support pathways, including referral, assessment, support planning and regular review, ensuring interventions are effective and outcomes-focused.
You will work closely with Social Work, DCC Housing Teams and the AFC Prevention Team to ensure robust baseline assessments are completed prior to accommodation placements. Through supervision, guidance and quality assurance, you will support your team to empower young people to develop independent living skills and progress confidently towards sustainable, permanent accommodation.
You will manage and coordinate staffing arrangements for a continuous 24-hour, year-round service to ensure staffing levels consistently meet service demands, responding quickly to unplanned absences and allocating resources effectively to maintain performance and service continuity.
You will also be part of a Team Leader rota, providing on-call cover as required. This includes responding to incidents, offering guidance to staff, supporting decision-making out with normal working hours and escalating concerns appropriately in line with policy. This role includes an additional payment for participation in the on-call rota
The role involves leading partnership working with internal and external agencies to develop and deliver holistic, tailored support packages that respond to individual needs. You will promote best practice, encourage reflective working, and ensure safeguarding, risk management, and equality principles are consistently applied.
Ultimately, you will support your team to help young people live independently, engage positively with their communities, and achieve long-term, positive outcomes-while maintaining service standards, compliance, and a focus on continuous improvement.
How you'll help to create brighter futures
As a Team Leader within Housing Support, you will lead and support staff to deliver effective, person-centred support to young people. While maintaining an understanding of frontline practice, your role will focus on overseeing the delivery of general support and guidance, including independent living skills, tenancy sustainment, housing applications and access to appropriate services.
You will ensure your team has a strong awareness of local services available across Dundee and that young people are effectively signposted to relevant support based on assessed need. Through supervision, guidance, and role-modelling best practice, you will support staff to deliver consistent, high-quality interventions that promote independence and wellbeing.
You will also be responsible for:
Let's talk about you
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.
Contact: Jessica Jarvis at recruitmentservice@actionforchildren.org.uk quoting reference 13012
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.
Want to know more about Action for Children?
Find us on, Linkedin, Facebook or YouTube to get to know us better.
Job Description
See below for further information about working with us:
Action for Children Employee Benefits
AfC Commitment Statement
Salary:£29,000 per annum,
Location:Dundee
Contract/Hours: Permanent / Full Time 37 hours
Benefits:
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
- Gain professional qualifications and excellent training/development opportunities
- Flexible maternity, adoption, and paternity packages
- Pension with up to 7% employer contribution with included life assurance cover
- Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.
Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.
Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.
Why Action for Children?
Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.
A bit about the service
Dundee Youth Housing Service is spread across two residential sites in the city of Dundee. We can accommodate 25 young people at one time through a mixture of housing support and care at home intervention.
The Dundee Youth Housing Service, in collaboration with the Dundee City Council, fulfils its statutory duty by supporting homeless/care experienced young people aged 16 and above. The aim of the service is to engage with young people and families at the earliest opportunity. To be responsive, to prevent situations escalating, and take the pressure off the local authority front line services.
As the initial point of contact for any young person facing homelessness in the city, our service plays a crucial role. Within the strategic housing partnership, Action for Children stands as the sole organisation dedicated to preventing young individuals from becoming homeless. Our service operates 24/7.
Our primary focus is to provide temporary accommodation for young people who have been assessed as homeless. We extend our support to young individuals who are homeless and have care experience.
A bit about the role
As a Team Leader within Housing Support, you will provide operational leadership to practitioners and support workers delivering support to young people, ensuring high-quality, consistent and person-centred services. You will oversee the delivery of structured support pathways, including referral, assessment, support planning and regular review, ensuring interventions are effective and outcomes-focused.
You will work closely with Social Work, DCC Housing Teams and the AFC Prevention Team to ensure robust baseline assessments are completed prior to accommodation placements. Through supervision, guidance and quality assurance, you will support your team to empower young people to develop independent living skills and progress confidently towards sustainable, permanent accommodation.
You will manage and coordinate staffing arrangements for a continuous 24-hour, year-round service to ensure staffing levels consistently meet service demands, responding quickly to unplanned absences and allocating resources effectively to maintain performance and service continuity.
You will also be part of a Team Leader rota, providing on-call cover as required. This includes responding to incidents, offering guidance to staff, supporting decision-making out with normal working hours and escalating concerns appropriately in line with policy. This role includes an additional payment for participation in the on-call rota
The role involves leading partnership working with internal and external agencies to develop and deliver holistic, tailored support packages that respond to individual needs. You will promote best practice, encourage reflective working, and ensure safeguarding, risk management, and equality principles are consistently applied.
Ultimately, you will support your team to help young people live independently, engage positively with their communities, and achieve long-term, positive outcomes-while maintaining service standards, compliance, and a focus on continuous improvement.
How you'll help to create brighter futures
As a Team Leader within Housing Support, you will lead and support staff to deliver effective, person-centred support to young people. While maintaining an understanding of frontline practice, your role will focus on overseeing the delivery of general support and guidance, including independent living skills, tenancy sustainment, housing applications and access to appropriate services.
You will ensure your team has a strong awareness of local services available across Dundee and that young people are effectively signposted to relevant support based on assessed need. Through supervision, guidance, and role-modelling best practice, you will support staff to deliver consistent, high-quality interventions that promote independence and wellbeing.
You will also be responsible for:
- Promoting and maintaining effective working relationships with colleagues, partner agencies, young people and families to support positive outcomes
- Ensuring safeguarding and child protection responsibilities are fully understood, embedded in practice and escalated appropriately in line with policy
- Providing regular supervision and facilitating practice meetings, ensuring reflective practice and a cohesive, consistent approach across the team
- Monitoring compliance with policies, procedures, and professional standards, addressing issues through support and performance management where required
- Leading and embedding practice aligned with GIRFEC, The Promise, the Health and Social Care Standards, and the SSSC Code of Conduct
Let's talk about you
- Essential - SVQ 3 in Social Services and Healthcare, or HNC Social Services plus management award (PDA)
- Desirable - SVQ4 in Social Services and Healthcare or willing to work towards
- SSSC registered.
- Previous experience of supervising staff.
- Significant experience of working with children and young people with complex trauma
- Confident in all aspects of MS Office.
- Experience of coaching and supporting staff to reach a competent standard.
- Ability to work under pressure while maintaining drive and enthusiasm and to be able to deal with children and young people effectively and safely with challenging behaviour.
Application Process
Please note we are unable to offer visa sponsorship for this role.
There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.
Talent Pool
We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather we didn't.
Contact: Jessica Jarvis at recruitmentservice@actionforchildren.org.uk quoting reference 13012
Diversity, equality and inclusion
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.
We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.
Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.
Want to know more about Action for Children?
Find us on, Linkedin, Facebook or YouTube to get to know us better.
Job Description
See below for further information about working with us:
Action for Children Employee Benefits
AfC Commitment Statement