Job Description
Temporary Accommodation Officer
SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW
About Us:
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Borough:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
About the Team:
An opportunity to join a team of 5 dedicated Temporary Accommodation Officers working in the temporary accommodation management and move on section of temporary accommodation.
You'll work as part of a team providing support and assistance to people and families facing homelessness and provide day-to-day management of temporary accommodation which includes nightly paid, private sector leased accommodation and council owned hostels
We work in a fast paced and reactive environment where no two days are the same.
We work hard at building relationships with are internal and external colleagues to ensure a joint service delivery.
About the Role:
Responsible for dealing with all complaints, including responding to members enquiries, emergencies, breach of licence issues taking prompt and remedial effective action and enforcement including conducting evictions and/or instigating legal instruction as necessary. Undertake visits where necessary.
Provide advice, support and answer queries via the temporary accommodation duty inbox on a rota basis.
Oversee the day-to-day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address noncompliance with contractual management arrangements and to improve performance.
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Contact Information:
For an informal discussion about the role, please contact Natalie Johnson ntrowers@lambeth.gov.uk
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 2nd November 2025.
How to Apply:
If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Benefits:
We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:
Temporary Accommodation Officer
SO2: Starting salary £42,912 pa rising in annual increments to £44,235 per annum incl LW
About Us:
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.
About the Borough:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
About the Team:
An opportunity to join a team of 5 dedicated Temporary Accommodation Officers working in the temporary accommodation management and move on section of temporary accommodation.
You'll work as part of a team providing support and assistance to people and families facing homelessness and provide day-to-day management of temporary accommodation which includes nightly paid, private sector leased accommodation and council owned hostels
We work in a fast paced and reactive environment where no two days are the same.
We work hard at building relationships with are internal and external colleagues to ensure a joint service delivery.
About the Role:
Responsible for dealing with all complaints, including responding to members enquiries, emergencies, breach of licence issues taking prompt and remedial effective action and enforcement including conducting evictions and/or instigating legal instruction as necessary. Undertake visits where necessary.
Provide advice, support and answer queries via the temporary accommodation duty inbox on a rota basis.
Oversee the day-to-day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address noncompliance with contractual management arrangements and to improve performance.
- To be considered for interview, your CV and supporting statement will clearly evidence:
- Ability to work independently, motivated and put people first
- Professional written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
- Educated to degree level standard or equivalent or demonstrable suitable experience.
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Contact Information:
For an informal discussion about the role, please contact Natalie Johnson ntrowers@lambeth.gov.uk
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 2nd November 2025.
How to Apply:
If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.
We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Benefits:
We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:
- Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
- Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Occupational Sick Pay based on length of service.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities, including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.