Tenancy Coordinator
About the Role
A growing UK residential property company is seeking a Tenancy Coordinator to support the management of tenancies across its national portfolio. The role focuses on maintaining occupancy levels, managing tenancy renewals and rent reviews, and ensuring a high standard of resident service throughout the tenancy lifecycle.
Key Responsibilities
About the Role
A growing UK residential property company is seeking a Tenancy Coordinator to support the management of tenancies across its national portfolio. The role focuses on maintaining occupancy levels, managing tenancy renewals and rent reviews, and ensuring a high standard of resident service throughout the tenancy lifecycle.
Key Responsibilities
- Monitor tenancy anniversaries and key milestones across the portfolio
- Manage tenancy continuation and renewal negotiations with residents
- Coordinate rent reviews, including issuing notices in line with statutory requirements
- Maintain accurate tenancy records and ensure internal systems are kept up to date
- Support resident retention through proactive communication and engagement
- Liaise with internal teams such as property management and finance to ensure smooth processes
- Handle tenant enquiries via phone and email, providing updates and guidance where needed
- Prepare tenancy documentation and assist with setting up rental payment arrangements
- Ensure compliance with relevant lettings legislation and internal procedures
- Support operational targets relating to occupancy, retention, and customer satisfaction
- Strong organisational and administrative skills with excellent attention to detail
- Excellent written and verbal communication skills and a customer-focused approach
- Ability to prioritise workloads and work effectively in a fast-paced environment
- Proficient in Microsoft Office and lettings/property management systems
- Collaborative team player with strong problem-solving skills