Tenancy Management Officer
Up to £31,481.99 per annum
37 hours per week, Monday - Friday
Based at our dockside offices in Preston, Lancashire
What will you be doing in this role?
As a Tenancy Management Officer, you'll be providing support, advice and assistance to residents by investigating and challenging acts of ASB. You'll be signposting tenants to other agencies for expert help and you'll create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You'll also be a 'Safeguarding Champion' for the organisation, ensuring our tenants are living in safe homes free from neglect and abuse.
What we are looking for in you:
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you..
If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this role is Sunday 12th October 2025atmidnight with interviews held on 17th October 2025.
We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Up to £31,481.99 per annum
37 hours per week, Monday - Friday
Based at our dockside offices in Preston, Lancashire
What will you be doing in this role?
As a Tenancy Management Officer, you'll be providing support, advice and assistance to residents by investigating and challenging acts of ASB. You'll be signposting tenants to other agencies for expert help and you'll create and maintain working relationships with local authorities such as the Police and Lancashire Fire and Rescue. You'll also be a 'Safeguarding Champion' for the organisation, ensuring our tenants are living in safe homes free from neglect and abuse.
What we are looking for in you:
- Using your amazing communication skills and customer service skills, you'll comfortably deal with challenging behaviour and individuals who are in crisis.
- You'll have a natural flair for problem solving and supporting colleagues in your team. However, you'll also be self- motivated and manage your own caseload.
- You'll have great working knowledge of Tenancy Management/Community Safety and you'll fully understand the importance of confidentiality
- Worked in a similar role within social housing
- Basic knowledge of relevant legal tools & powers
- Basic knowledge of a safeguarding and making referrals to external agencies
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you..
If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this role is Sunday 12th October 2025atmidnight with interviews held on 17th October 2025.
We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.