Tenant Engagement Officer
Community Gateway Association
Preston, UK
Published today
Tenant services
Permanent
TENANT ENGAGEMENT OFFICER
37 hours per week, based in Preston
£30,500 per annum
As a Tenant Engagement Officer, you will work out and about in our communities, engaging with tenants and residents to help us understand local priorities and create community development programmes and activities to help address local issues and create neighbourhoods where people feel proud to live.
You'll manage your own patches and work in partnership with local organisations and partners, supporting them to deliver services that benefit our customers and communities.
This role will allow you to work in the heart of our communities and really ensure our tenants have a voice in shaping the services they receive. You'll be delivering a range of engagement activities to capture the tenant's voice and help us to shape services based on their feedback.
This is a fantastic opportunity to join our award-winning team and make a visible difference every day. You can find out more about the role in the video below.
What we are looking for:
We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits - have a look at the attached leaflet for more information. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!).
We also offer a great pension scheme where CGA will pay in contributions up to 10%, a company-paid health cash plan for you and your dependants (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
You'll be part of the wider Culture & Engagement Team, a genuinely friendly, supportive and people-focused team who believe in doing the right thing, learning from each other and making a positive difference. You'll be encouraged to share ideas, build strong relationships and work closely with colleagues across the organisation - all while staying connected to the communities we proudly serve.
Working Arrangements
This role is community based working in and around Preston. We offer flexibility wherever possible can to accommodate our business and your personal needs. This role involves some evening and weekend work (approx once a month).
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you..
If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this role is Monday 4th May 2026 atmidnight with interviews held on week commencing 11th May 2026.
We have recently advertised a role of Engagement & Communities Officer. This is a new additional post - if you have applied for that role, you will already be considered and do not need to reapply.
37 hours per week, based in Preston
£30,500 per annum
As a Tenant Engagement Officer, you will work out and about in our communities, engaging with tenants and residents to help us understand local priorities and create community development programmes and activities to help address local issues and create neighbourhoods where people feel proud to live.
You'll manage your own patches and work in partnership with local organisations and partners, supporting them to deliver services that benefit our customers and communities.
This role will allow you to work in the heart of our communities and really ensure our tenants have a voice in shaping the services they receive. You'll be delivering a range of engagement activities to capture the tenant's voice and help us to shape services based on their feedback.
This is a fantastic opportunity to join our award-winning team and make a visible difference every day. You can find out more about the role in the video below.
What we are looking for:
- Using your amazing communication skills, you will be able to engage with people from a wide range of backgrounds to gain a real understanding of local priorities.
- You'll have experience of working in partnership to achieve shared outcomes.
- You'll be proactive and organised, with the ability and confidence to lead and support a range of community activities and events.
- You'll be results-driven, able to measure impact, gather insights, and show the value of your work.
- You'll need to have a driving licence and a vehicle insured for business use, so that you can get out and about in our communities.
- You'll have experience of tenant involvement within the social housing sector, with an understanding of how to engage residents and support them to influence services.
- You'll have experience in community development, with the ability to support and deliver initiatives that strengthen communities and improve local outcomes.
We are a values-based organisation who truly care about our employees, their health, safety and wellbeing. We aim for a great employee experience and that includes offering a range of benefits - have a look at the attached leaflet for more information. Our holiday entitlement starts at 26 days plus bank holidays (including your birthday off and Christmas closure!).
We also offer a great pension scheme where CGA will pay in contributions up to 10%, a company-paid health cash plan for you and your dependants (including 24/7 GP), enhanced sick pay and parental leave, reward and recognition scheme, wellbeing support, training and development and much more.
Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, those who may be underrepresented in our organisation. We aim to be reflective of the communities in which we operate and if you speak a second language this can come in handy!
You'll be part of the wider Culture & Engagement Team, a genuinely friendly, supportive and people-focused team who believe in doing the right thing, learning from each other and making a positive difference. You'll be encouraged to share ideas, build strong relationships and work closely with colleagues across the organisation - all while staying connected to the communities we proudly serve.
Working Arrangements
This role is community based working in and around Preston. We offer flexibility wherever possible can to accommodate our business and your personal needs. This role involves some evening and weekend work (approx once a month).
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you..
If you haven't done so already, check out our candidate pack on our website for more about us and top tips for your application.
Dates for your diary:
The closing date for this role is Monday 4th May 2026 atmidnight with interviews held on week commencing 11th May 2026.
We have recently advertised a role of Engagement & Communities Officer. This is a new additional post - if you have applied for that role, you will already be considered and do not need to reapply.