Tenant Liaison Officer
Regenda Group
St Helens, Saint Helens, UK
Published today
Tenant services
Full Time
The Vacancy
Proposed Interview Date: 9th March 2026
The role
The purpose of this role is to assist with the delivery and customer liaison of a planned retrofit works programmes, working with customers on a daily basis to ensure communication is maintained at all time, and accommodating customer's individual needs.
You will need experience of working within the social housing sector, dealing with both clients & tenants. Experience of working on Retrofit housing projects & knowledge of PAS 203.
The right fit
Ecogee specialise in providing both retrofit and new build solutions that make homes more energy efficient. Our services include; fabric insulation, ventilation systems, and renewable technologies such as air source heat pumps and solar panels.
Originally established in 2012, we were set up in response to the Government's energy efficiency programme to tackle fuel poverty and reduce carbon emissions.
Ecogee is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
Our Talent Acquisition team will review your application and will be in touch shortly.
What we offer
Ecogee really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled, minority ethnic, LGBT and female candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.
INDHP
The Company
The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.
The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.
Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.
Our core purpose is to regenerate places to create opportunities for people.
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- Annual salary of £28,917 (FTE)
- Permanent role
- Full-time (37 hours), part-time and flexible working patterns available
- St Helens based
Proposed Interview Date: 9th March 2026
The role
The purpose of this role is to assist with the delivery and customer liaison of a planned retrofit works programmes, working with customers on a daily basis to ensure communication is maintained at all time, and accommodating customer's individual needs.
You will need experience of working within the social housing sector, dealing with both clients & tenants. Experience of working on Retrofit housing projects & knowledge of PAS 203.
The right fit
- Ability to manage, monitor and review performance standards to meet targets.
- Possessing effective communication skills, together with influencing and negotiation skills.
- Competent ICT skills including Microsoft Office, SharePoint
- Effective Organisation skills
- Full UK driving license.
Ecogee specialise in providing both retrofit and new build solutions that make homes more energy efficient. Our services include; fabric insulation, ventilation systems, and renewable technologies such as air source heat pumps and solar panels.
Originally established in 2012, we were set up in response to the Government's energy efficiency programme to tackle fuel poverty and reduce carbon emissions.
Ecogee is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.
Next steps
If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.
Our Talent Acquisition team will review your application and will be in touch shortly.
What we offer
Ecogee really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.
We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.
We also offer a fantastic reward and benefits package which, amongst other things, includes:
- A range of flexible working options.
- 27 days paid annual leave each year in addition to 8 bank holidays.
- 6 additional days for volunteering.
- Long-term and serious illness payment support scheme
- Up to 9% employer's contribution to the pension scheme (match funded).
- £250 annual 'Live and Learn' allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Employee Assistance Programme and health and wellbeing initiatives.
- A wide variety of exciting learning and development opportunities.
- Interest free loans to assist with the purchase of tools, computer equipment, and travel season tickets.
- Monthly staff lottery scheme.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled, minority ethnic, LGBT and female candidates as they are currently under-represented within our organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.
INDHP
The Company
The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.
The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.
Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.
Our core purpose is to regenerate places to create opportunities for people.
Gallery
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