Job Description
Place - Housing and Homelessness
Tenant Liaison Officer
Area Based Regeneration and Shared Repairs
Hours: 36 per week
Salary: £29,173 - £33,287
The City of Edinburgh Council has an exciting opportunity for a customer focused person who would like to be part of a new team. We're seeking to recruit a Tenant Liaison Officer to support the delivery of an extensive improvement programme across the Council's entire existing housing estate of over 20,000 homes.
Over the next decade, the Council's Housing Service will be required to embark on a large scale retrofit programme to meet Government Statutory targets on energy efficiency ratings and our own net zero carbon targets.
The role will contribute to the delivery of a range of upgrades to tenant's homes and involve engagement with a range of stakeholders, including colleagues based in the Housing Locality teams in all aspects in delivering the programme of works.
The key requirements of the roles will be:
Support the management of the relationship and services to the tenants during the delivery of the programmes.
Carry out effective consultation to ensure the Council's programmes are supported by the local communities and key stakeholders.
Ensure the needs of individual, vulnerable tenants are identified and liaise with the appropriate services to identify workable solutions for everyone.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View Tenant Liaison Officer job description
Responsibilities
Experience
Experience of dealing with a range of customers and stakeholders face to face. Experience of managing small scale projects. Experience of writing short reports and briefing notes. Experience of communicating with internal and external stakeholders.
is will include face to face discussions and also wider publicity of works, organising leaflets, posters and organising attendance of information events, etc.
Knowledge, skills and understanding
Confidence and ability chair meetings with external stakeholders. Good project management skills. Good communication skills. Ability to manage and prioritise own workload, set timescales for work and meet legislative and internal deadlines.
Track record of effective customer service management. Good understanding of wider Council services and be able to sign post.
Qualifications and Training
Candidates should possess an HNC level or have proven up-to date knowledge and expertise within relevant environment. Fully IT literate with a good working knowledge of MS Office.
Job Specific requirements
Promote and maintain good working relationships with customers. Work with colleagues and suppliers to programme works and coordinate access to properties to allow works to be undertaken. Work with Locality colleagues to identify vulnerable tenants who require additional support in advance of commencement of capital programmes, ensuring that customer needs are accommodated.
Work with projects leads to assist with communications to tenants and residents ahead of and regularly during capital programmes ensuring all parties are aware of the scale of works.
Ensure owners are aware of liability and costs of works prior to works commencing. Liaise with statutory authorities regarding utility service alterations and disconnections where required. Liaise with Residents Groups and officers in Localities as required.
Signpost tenants and residents to other support services if/when appropriate. Manage complex complaints to a successful conclusion and use resolution management to identify trends to prevent these from occurring again.
Provide intelligence and guidance to project leads and design teams during the design development stages of project to ensure tenant and residents' concerns are addressed and incorporated into the design
About Us
THE CITY OF EDINBURGH COUNCIL
About Us:
Are you keen to shape the future of Scotland's capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We're the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you'll find a role where you can make a difference and grow your career.
Our Culture:
Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council.
Equality, Diversity and Inclusion:
We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we're committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.
As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.
Happy to talk flexible working.
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We're committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
Reasonable Adjustments:
We're committed to providing an inclusive and accessible experience at work for all our colleagues and we'll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We're also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.
Place - Housing and Homelessness
Tenant Liaison Officer
Area Based Regeneration and Shared Repairs
Hours: 36 per week
Salary: £29,173 - £33,287
The City of Edinburgh Council has an exciting opportunity for a customer focused person who would like to be part of a new team. We're seeking to recruit a Tenant Liaison Officer to support the delivery of an extensive improvement programme across the Council's entire existing housing estate of over 20,000 homes.
Over the next decade, the Council's Housing Service will be required to embark on a large scale retrofit programme to meet Government Statutory targets on energy efficiency ratings and our own net zero carbon targets.
The role will contribute to the delivery of a range of upgrades to tenant's homes and involve engagement with a range of stakeholders, including colleagues based in the Housing Locality teams in all aspects in delivering the programme of works.
The key requirements of the roles will be:
Support the management of the relationship and services to the tenants during the delivery of the programmes.
Carry out effective consultation to ensure the Council's programmes are supported by the local communities and key stakeholders.
Ensure the needs of individual, vulnerable tenants are identified and liaise with the appropriate services to identify workable solutions for everyone.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View Tenant Liaison Officer job description
Responsibilities
Experience
Experience of dealing with a range of customers and stakeholders face to face. Experience of managing small scale projects. Experience of writing short reports and briefing notes. Experience of communicating with internal and external stakeholders.
is will include face to face discussions and also wider publicity of works, organising leaflets, posters and organising attendance of information events, etc.
Knowledge, skills and understanding
Confidence and ability chair meetings with external stakeholders. Good project management skills. Good communication skills. Ability to manage and prioritise own workload, set timescales for work and meet legislative and internal deadlines.
Track record of effective customer service management. Good understanding of wider Council services and be able to sign post.
Qualifications and Training
Candidates should possess an HNC level or have proven up-to date knowledge and expertise within relevant environment. Fully IT literate with a good working knowledge of MS Office.
Job Specific requirements
Promote and maintain good working relationships with customers. Work with colleagues and suppliers to programme works and coordinate access to properties to allow works to be undertaken. Work with Locality colleagues to identify vulnerable tenants who require additional support in advance of commencement of capital programmes, ensuring that customer needs are accommodated.
Work with projects leads to assist with communications to tenants and residents ahead of and regularly during capital programmes ensuring all parties are aware of the scale of works.
Ensure owners are aware of liability and costs of works prior to works commencing. Liaise with statutory authorities regarding utility service alterations and disconnections where required. Liaise with Residents Groups and officers in Localities as required.
Signpost tenants and residents to other support services if/when appropriate. Manage complex complaints to a successful conclusion and use resolution management to identify trends to prevent these from occurring again.
Provide intelligence and guidance to project leads and design teams during the design development stages of project to ensure tenant and residents' concerns are addressed and incorporated into the design
About Us
THE CITY OF EDINBURGH COUNCIL
About Us:
Are you keen to shape the future of Scotland's capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We're the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you'll find a role where you can make a difference and grow your career.
Our Culture:
Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council.
Equality, Diversity and Inclusion:
We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we're committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.
As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.
Happy to talk flexible working.
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We're committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
Reasonable Adjustments:
We're committed to providing an inclusive and accessible experience at work for all our colleagues and we'll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We're also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.