Tenant Liaison Officer

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

As a field-based CLO covering Aberdeen, Elgin, Moray and the surrounding areas you will be the primary point of contact between Sureserve, local authority clients, and residents. You will manage resident engagement from pre-works notifications to post-installation sign-off, ensuring a smooth, positive experience while coordinating with site teams.

Key Responsibilities

Resident Engagement & Communication

• Act as the main contact for residents throughout the EWI installation process.
• Conduct pre-works visits to explain the scope of work and confirm access.
• Keep residents updated on schedules, site hours, and disruptions.
• Complete post-installation visits, secure sign-offs, and conduct satisfaction surveys.
• Support vulnerable residents with tailored communication and care.
• Attend community and client liaison meetings as required.

Programme Coordination & Administration

• Maintain accurate resident contact and progress records in internal systems.
• Inform Contracts Managers of access issues or residents' concerns.
• Schedule appointments across a geographically dispersed area.
• Track and report on access rates and project trends.
• Collate compliance paperwork, including consent forms and eligibility records.

Complaints & Issue Resolution

• Resolve resident complaints professionally and within company procedures.
• Document all issues and escalate complex cases to managers.
• Coordinate with installation teams to fix defects promptly.

What We Are Looking For

Essential Criteria

• Customer-facing or resident liaison experience, preferably in construction or housing.
• Full UK driving licence (extensive travel across the North of Scotland is required).
• Strong verbal and written communication skills.
• Excellent organizational skills to manage multiple sites.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Flexibility to occasionally work evenings or weekends for resident access.

Desirable Criteria

• Knowledge of the EES:ABS programme or Scottish energy efficiency schemes.
• Familiarity with External Wall Insulation (EWI) processes.
• Experience working with Scottish local authorities or social housing.
• Understanding of fuel poverty challenges in rural Scotland.

What we offer:

• Base salary up to £30,000
• 29 days annual leave (includes statutory bank holidays and Christmas/New Year closure).
• Employer-contributed pension scheme
• Enhanced Maternity/Paternity leave, Flexible Benefits (Bike to Work, Health Shield care plan), and Employee Assistance Program.

Diversity and Inclusion at Sureserve Energy Services UK

Sureserve is proud to be an equal opportunity employer, deeply committed to creating a diverse and inclusive environment. We encourage applications from all backgrounds and do not discriminate on the basis of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.

If you require adjustments during the recruitment process to enable you to perform at your best, please contact SESUKHR @sureserve.co.uk .

Application and Next Steps

All successful candidates will be subject to our employment eligibility, right to work, and criminal reference checks before starting work with us.

Business Sureserve Energy Services UK Limited Role Customer Liaison Officer Locations Aberdeen City, Elgin, Moray & Highlands, IV31 Yearly salary £28,000 - £30,000 Employment type Full-time