Voids Manager
Location: Ealing
Salary: £63,000 per annum
Hours: 42.5 hours per week
Fulltime - permanent Monday - Friday
About Us
Pyramid Plus is a dynamic joint venture between A2Dominionand Mears Property Services, delivering high-quality repairs, maintenance,compliance, planned replacements, and fire risk assessment works. Serving over23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments,and install 600 kitchens and bathrooms each year. With a strong pipeline ofupcoming projects, we're entering an exciting phase of growth. This role offersthe opportunity to be a key member of the senior management team, driving thesuccessful delivery of our planning and customer service functions at the heartof our operations.
Role Criteria
Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project
Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
End-to-end management of Capital works and high-risk properties across a range of occupied homes
Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
Oversight of KPIs, reporting, and service delivery standards
Handling client queries and managing resident complaints effectively
Supporting and engaging operatives and branch teams to achieve high-quality outcomes
What we're looking for
Experience in Managing a Voids contract within the social housing sector
Experience in Budget management
Experience in performance reporting
Experience in People Management
Ability to provide evidence of contract performance and efficiency
Workable technical knowledge of social housing repairs and maintenance
Full valid driving license
What we offer
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform
All our roles require candidates to have the entitlementto work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 haveheld your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subjectto relevant Background, Identity & Security checks before commencement ofemployment
Apply or to discuss your application further; contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we arehere to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse andinclusive environment where everyone can thrive, we are a Disability Confidentemployer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and arehonoured to have achieved the Gold Award in the Defence Employer RecognitionScheme (ERS) to coincide with this, we hold an Endorser Award for the CareerTransition Partnership, recognising our commitment to veterans transitioninginto civilian careers.
In our continued effort to promote social mobility, weinvite applicants to voluntarily share their background information during theapplication stages to help us better understand the diverse experiences of ourcandidates. This is to ensure we are committed to improving social mobility. Weuse the Social Mobility Index to assess and enhance opportunities forindividuals from diverse backgrounds. These questions are optional and will notimpact your ability to apply.
Location: Ealing
Salary: £63,000 per annum
Hours: 42.5 hours per week
Fulltime - permanent Monday - Friday
About Us
Pyramid Plus is a dynamic joint venture between A2Dominionand Mears Property Services, delivering high-quality repairs, maintenance,compliance, planned replacements, and fire risk assessment works. Serving over23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments,and install 600 kitchens and bathrooms each year. With a strong pipeline ofupcoming projects, we're entering an exciting phase of growth. This role offersthe opportunity to be a key member of the senior management team, driving thesuccessful delivery of our planning and customer service functions at the heartof our operations.
Role Criteria
Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project
Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
End-to-end management of Capital works and high-risk properties across a range of occupied homes
Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
Oversight of KPIs, reporting, and service delivery standards
Handling client queries and managing resident complaints effectively
Supporting and engaging operatives and branch teams to achieve high-quality outcomes
What we're looking for
Experience in Managing a Voids contract within the social housing sector
Experience in Budget management
Experience in performance reporting
Experience in People Management
Ability to provide evidence of contract performance and efficiency
Workable technical knowledge of social housing repairs and maintenance
Full valid driving license
What we offer
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform
All our roles require candidates to have the entitlementto work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 haveheld your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subjectto relevant Background, Identity & Security checks before commencement ofemployment
Apply or to discuss your application further; contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we arehere to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse andinclusive environment where everyone can thrive, we are a Disability Confidentemployer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and arehonoured to have achieved the Gold Award in the Defence Employer RecognitionScheme (ERS) to coincide with this, we hold an Endorser Award for the CareerTransition Partnership, recognising our commitment to veterans transitioninginto civilian careers.
In our continued effort to promote social mobility, weinvite applicants to voluntarily share their background information during theapplication stages to help us better understand the diverse experiences of ourcandidates. This is to ensure we are committed to improving social mobility. Weuse the Social Mobility Index to assess and enhance opportunities forindividuals from diverse backgrounds. These questions are optional and will notimpact your ability to apply.