The Vacancy
At Paradigm, we're committed to ensuring our empty properties are quickly brought up to standard, enabling us to provide homes to those who need them.
As a Voids Officer, you'll take ownership of managing void repairs from start to finish. This includes planning, scheduling, and monitoring progress to ensure properties meet our high standards before being handed back for letting. Your role is vital in minimising void rent loss, ensuring properties remain compliant, and delivering excellent customer service.
You'll work closely with internal teams and contractors, providing administrative support, managing compliance documentation, and helping to meet performance targets for void repairs.
What You'll Do:
We're seeking someone with a positive, proactive attitude, strong organisational skills, and the ability to deliver results. You'll be comfortable managing competing priorities and working collaboratively to meet targets.
To succeed in this role, you'll bring:
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
About us
We are Paradigm Housing Group.
We manage more than 17,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
Please click for more...
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
The safety of our customers, colleagues and ourselves is a priority in everything we do.
Driving Improvement
We seek to do things better and deliver value to our customers.
Working As One
We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
Acting Thoughtfully
We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
Being Clear
We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.
Please note that customer facing roles may be subject to a DBS check.
At Paradigm, we're committed to ensuring our empty properties are quickly brought up to standard, enabling us to provide homes to those who need them.
As a Voids Officer, you'll take ownership of managing void repairs from start to finish. This includes planning, scheduling, and monitoring progress to ensure properties meet our high standards before being handed back for letting. Your role is vital in minimising void rent loss, ensuring properties remain compliant, and delivering excellent customer service.
You'll work closely with internal teams and contractors, providing administrative support, managing compliance documentation, and helping to meet performance targets for void repairs.
What You'll Do:
- Oversee and manage the voids repairs process to ensure timely completion and compliance with regulations.
- Coordinate repairs, allocate tasks, and monitor progress for both in-house teams and subcontractors.
- Maintain accurate records and dashboards, reporting on void performance and identifying areas for improvement.
- Ensure all properties handed back are fully compliant, with updated Gas Safety Certificates, EICRs, asbestos reports, and EPCs.
- Respond to queries, complaints, and feedback promptly and professionally.
- Collaborate with stakeholders, contractors, and internal teams to achieve key performance indicators.
- Drive efficiencies to reduce void days, costs, and repair-related complaints.
We're seeking someone with a positive, proactive attitude, strong organisational skills, and the ability to deliver results. You'll be comfortable managing competing priorities and working collaboratively to meet targets.
To succeed in this role, you'll bring:
- Experience in property repairs, void management, or lettings services.
- Strong IT and reporting skills, with the ability to manage data and maintain accurate records.
- Excellent communication and negotiation abilities to build productive relationships with stakeholders.
- Knowledge of compliance requirements for properties, including safety certificates and other key documentation.
- A customer-focused approach, with a commitment to providing excellent service.
- A practical and problem-solving mindset, with the ability to make decisions that balance business needs and customer satisfaction.
- A full driving licence and access to a vehicle for business use.
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
About us
We are Paradigm Housing Group.
We manage more than 17,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector's largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
Please click for more...
- Holidays - 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee's contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more.
- Health cash plan - worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices, with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights, Christmas Party, Summer BBQ.
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
The safety of our customers, colleagues and ourselves is a priority in everything we do.
Driving Improvement
We seek to do things better and deliver value to our customers.
Working As One
We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders.
Acting Thoughtfully
We make ourselves aware of our customers' and colleagues' circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action.
Being Clear
We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to.
Please note that customer facing roles may be subject to a DBS check.