We are currently recruiting for a Void Officer to join our successful Neighbourhoods Housing Team and help deliver the best housing services in Tower Hamlets.
We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Void Officer.
About you
- Support the delivery of an excellent void management service, contributing to meeting Tower Hamlets' performance targets through timely and effective actions.
- Use internal systems accurately and consistently to update and monitor the progress of void properties and related tasks.
- Assist in producing the Monthly Relets Report by gathering data on void turnaround times (short- and long-term) and highlighting any issues or observations to the Team Leader for further review.
- Support colleagues through peer learning and information sharing, contributing to the team's skills development and continuous improvement.
- Participate in team meetings and 1:1s to support the delivery of personal objectives and contribute to a culture of accountability and learning.
- Demonstrate strong relationship management when liaising with prospective tenants to ensure a high standard of customer satisfaction during the lettings process.
- Engage with residents and leaseholders' representative groups, helping to maintain positive and constructive relationships within the local community.
- Work collaboratively with colleagues across Housing Management, HSC, Asset Management, and Repairs, ensuring smooth coordination of services related to voids.
- Conduct property viewings, ensuring applicants receive full information about the property and local area, and that re-housing timeframes are met.
- Arrange and carry out pre-vacating inspections, identifying required works and potential recharges in a timely manner.
- Provide accurate data and updates to support performance reporting and ensure insights from frontline experience are shared with relevant teams.
- Assist in marketing low demand properties, including arranging viewings and promoting features to prospective applicants.
- Contribute to service improvement by participating in benchmarking activities and sharing feedback or suggestions that may lead to better turnaround and service quality.
- Support coordination of TH response to new build units, assisting with allocation processes and tenant communication as required.
- Undertake other reasonable duties, commensurate with the role, as directed by your line manager or the Head of Service.
What we offer
- 29 days paid holiday each year rising to 33 days with 5 years' service, plus bank holidays and 3 statutory/concessionary days
- Hybrid working
- A fantastic career-average pension scheme
- Salary Sacrifice schemes
- Amazing commercial discounts, including discounts at many gyms, shops and restaurants.
- Your voice heard through our staff forum and various networking and support groups, including those for women and LGBT staff.
- Working as part of an inclusive workforce, serving a vibrant and diverse local community
- Newly refurbished offices, with free tea, coffee, and shower facilities
- Interest-free season ticket loans
Tower Hamlets Council is a recognised Disability Confident employer and can guarantee an interview to all disabled candidates meeting the minimum essential criteria for the role. We also pay a Community Language Allowance worth £50 per month to any member of staff who can provide services in community languages where this is required, such as Bengali and Somali.
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Void Officer.
About you
- Support the delivery of an excellent void management service, contributing to meeting Tower Hamlets' performance targets through timely and effective actions.
- Use internal systems accurately and consistently to update and monitor the progress of void properties and related tasks.
- Assist in producing the Monthly Relets Report by gathering data on void turnaround times (short- and long-term) and highlighting any issues or observations to the Team Leader for further review.
- Support colleagues through peer learning and information sharing, contributing to the team's skills development and continuous improvement.
- Participate in team meetings and 1:1s to support the delivery of personal objectives and contribute to a culture of accountability and learning.
- Demonstrate strong relationship management when liaising with prospective tenants to ensure a high standard of customer satisfaction during the lettings process.
- Engage with residents and leaseholders' representative groups, helping to maintain positive and constructive relationships within the local community.
- Work collaboratively with colleagues across Housing Management, HSC, Asset Management, and Repairs, ensuring smooth coordination of services related to voids.
- Conduct property viewings, ensuring applicants receive full information about the property and local area, and that re-housing timeframes are met.
- Arrange and carry out pre-vacating inspections, identifying required works and potential recharges in a timely manner.
- Provide accurate data and updates to support performance reporting and ensure insights from frontline experience are shared with relevant teams.
- Assist in marketing low demand properties, including arranging viewings and promoting features to prospective applicants.
- Contribute to service improvement by participating in benchmarking activities and sharing feedback or suggestions that may lead to better turnaround and service quality.
- Support coordination of TH response to new build units, assisting with allocation processes and tenant communication as required.
- Undertake other reasonable duties, commensurate with the role, as directed by your line manager or the Head of Service.
What we offer
- 29 days paid holiday each year rising to 33 days with 5 years' service, plus bank holidays and 3 statutory/concessionary days
- Hybrid working
- A fantastic career-average pension scheme
- Salary Sacrifice schemes
- Amazing commercial discounts, including discounts at many gyms, shops and restaurants.
- Your voice heard through our staff forum and various networking and support groups, including those for women and LGBT staff.
- Working as part of an inclusive workforce, serving a vibrant and diverse local community
- Newly refurbished offices, with free tea, coffee, and shower facilities
- Interest-free season ticket loans
Tower Hamlets Council is a recognised Disability Confident employer and can guarantee an interview to all disabled candidates meeting the minimum essential criteria for the role. We also pay a Community Language Allowance worth £50 per month to any member of staff who can provide services in community languages where this is required, such as Bengali and Somali.
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.
We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.