Young People & Young Parents Support Officer
Salary: £25,148.00 - £30,443.00 per annum
Type: Permanent, Full time (35 hours per week)
Location: Bramlings House, Newbury, RG14 2FP
About A2Dominion
Weare a UK housing association committed to a new vision - providing homes peoplelove to live in.
Withover 38,000 homes in management across London and southern England, we providea wide range of homes for social, affordable, and private rent, specialistservices, as well ashomesforsale and shared ownership.
Our70,000+ customers come from a diverse range of backgrounds with varying levelsof income. We're here to provide them all with homes that are safe, highquality and sustainable.
Andwith social housing roots going back eight decades, we continue to ensure thatevery penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers.
In the role of a Young Peoples Support Officer, you will be an integral part of a dedicated team committed to providing housing and assistance to individuals between the ages of 16 and 24 who are either young parents or young people.
Your primary responsibility will involve serving as a keyworker, empowering our residents to foster independence, autonomy, and the freedom to make choices as they work towards self-sufficiency. This will also encompass the vital task of ensuring the safety and effective management of risks, often in collaboration with partner agencies. Additionally, you will be accountable for conducting health and safety inspections within the facility, as well as promptly reporting and monitoring any maintenance issues.
Responsibilities will include:
• Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies, and colleagues as appropriate.
• Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
• Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
• Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
• Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
• Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required
Who are we looking for?
We realise you might not have experience in this sector so we are specifically looking for candidates with the right transferal skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow.
For example, you may:
Have experience of working in a customer-facing role, and a passion for customer service.
Have experience working with young individuals (ages 16-24) and a strong understanding of the issues and challenges they face.
Demonstrate the ability to take initiative and make sound decisions promptly.
Have knowledge of Ofsted Regulations and any experience of working in supported living environment
Have the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges.
Have an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
Have the skills to identify and manage risk.
Have an awareness of safeguarding measures and processes.
Have excellent communication skills.
Have exceptional administration and IT skills - especially Windows, Microsoft Office (Outlook, Word and Excel).
Choosing us is easy
We support our people and help you feel like you belong.
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Above & Beyond the Call of Duty Awards
• Customer Experience Awards
• Employee Assistance Program
• Eyes tests and Flu vouchers
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
If you've read about this opportunity and are excited about working for us, but you're not sure if you're 100% confident with your experience - we'd still love to hear from you! Just make an application and we'll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.
Salary: £25,148.00 - £30,443.00 per annum
Type: Permanent, Full time (35 hours per week)
Location: Bramlings House, Newbury, RG14 2FP
About A2Dominion
Weare a UK housing association committed to a new vision - providing homes peoplelove to live in.
Withover 38,000 homes in management across London and southern England, we providea wide range of homes for social, affordable, and private rent, specialistservices, as well ashomesforsale and shared ownership.
Our70,000+ customers come from a diverse range of backgrounds with varying levelsof income. We're here to provide them all with homes that are safe, highquality and sustainable.
Andwith social housing roots going back eight decades, we continue to ensure thatevery penny of profit is reinvested into our charitable social purpose -delivering more homes and better services for customers.
In the role of a Young Peoples Support Officer, you will be an integral part of a dedicated team committed to providing housing and assistance to individuals between the ages of 16 and 24 who are either young parents or young people.
Your primary responsibility will involve serving as a keyworker, empowering our residents to foster independence, autonomy, and the freedom to make choices as they work towards self-sufficiency. This will also encompass the vital task of ensuring the safety and effective management of risks, often in collaboration with partner agencies. Additionally, you will be accountable for conducting health and safety inspections within the facility, as well as promptly reporting and monitoring any maintenance issues.
Responsibilities will include:
• Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies, and colleagues as appropriate.
• Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
• Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
• Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
• Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
• Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required
Who are we looking for?
We realise you might not have experience in this sector so we are specifically looking for candidates with the right transferal skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow.
For example, you may:
Have experience of working in a customer-facing role, and a passion for customer service.
Have experience working with young individuals (ages 16-24) and a strong understanding of the issues and challenges they face.
Demonstrate the ability to take initiative and make sound decisions promptly.
Have knowledge of Ofsted Regulations and any experience of working in supported living environment
Have the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges.
Have an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
Have the skills to identify and manage risk.
Have an awareness of safeguarding measures and processes.
Have excellent communication skills.
Have exceptional administration and IT skills - especially Windows, Microsoft Office (Outlook, Word and Excel).
Choosing us is easy
We support our people and help you feel like you belong.
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Above & Beyond the Call of Duty Awards
• Customer Experience Awards
• Employee Assistance Program
• Eyes tests and Flu vouchers
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
If you've read about this opportunity and are excited about working for us, but you're not sure if you're 100% confident with your experience - we'd still love to hear from you! Just make an application and we'll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.