Young Person Homeless support coordinator
Homes Plus
Clitheroe BB7, UK
Published 4 days ago
Homelessness
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role
We are looking for a Customer Support Co-Ordinator to join our team in Lancashire to work across our Young Person's Homeless Project. Working within this scheme you will support with the continued, safe provision of accommodation for the vulnerable customers in our schemes.
You will be working closely with our customers to develop and deliver and co-ordinate housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.
The role will involve working with customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system. You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.
Please note that you will work 22 hours per week over a 7 day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and all offers of employment are subject to the receipt of two satisfactory references.
The role does include some travel therefore you must have a full driving licence.
For more information please download our job profile available on our website.
More about you
To be considered for this role it is essential to have experience working with individuals 16 plus, it is a requirement to of worked within a customer facing role therefore you can offer the best customer service to our customers.
Here at Places for People we are looking for someone who is as dedicated to our customers as we are, this is an emotive working environment, and we need our staff to be positive, supportive and resilient.
You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.
Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
So, what are you waiting for? Join a Community that cares about you!
More about your role
We are looking for a Customer Support Co-Ordinator to join our team in Lancashire to work across our Young Person's Homeless Project. Working within this scheme you will support with the continued, safe provision of accommodation for the vulnerable customers in our schemes.
You will be working closely with our customers to develop and deliver and co-ordinate housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.
The role will involve working with customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system. You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.
Please note that you will work 22 hours per week over a 7 day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and all offers of employment are subject to the receipt of two satisfactory references.
The role does include some travel therefore you must have a full driving licence.
For more information please download our job profile available on our website.
More about you
To be considered for this role it is essential to have experience working with individuals 16 plus, it is a requirement to of worked within a customer facing role therefore you can offer the best customer service to our customers.
Here at Places for People we are looking for someone who is as dedicated to our customers as we are, this is an emotive working environment, and we need our staff to be positive, supportive and resilient.
You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.
Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.