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Job Details Advert: Operations Officer - Various Teams across Housing Maintenance Location: Dudley Directorate: Housing &amp; Assets Division: Housing Maintenance Salary: £39,152 - £41,771 (Grade 9) Contract: Full-time Are you an experienced construction professional with strong leadership and project management skills? We are looking for an Operations Officer to join our Operational Team and help us deliver high-quality housing maintenance and improvement projects across Dudley. About the Role As an Operations Officer, you will: <ul><li>Manage a range of construction projects and oversee the performance of trade colleagues and contractors.</li><li>Ensure compliance with health and safety legislation, building regulations, and best practice standards.</li><li>Undertake pre- and post-inspections to guarantee quality assurance and customer satisfaction.</li><li>Plan and schedule works, manage resources, and monitor progress using ICT systems and KPIs.</li><li>Liaise with internal teams, elected members, and customers to maintain excellent communication and service delivery.</li><li>Contribute to risk assessments, method statements, and health &amp; safety plans for construction projects.</li></ul>What We're Looking For<ul><li>Qualifications: BSc in a construction-related discipline (or HNC with extensive site supervisory experience) and IOSH Managing Safely in Construction (or equivalent).</li><li>Experience:<ul><li>Supervising craft operatives and contractors in domestic repairs and improvements.</li><li>Project planning and control of construction/refurbishment activities.</li><li>Advising on technical issues and hazards in construction.</li></ul></li><li>Skills:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong ICT skills and ability to use systems to manage performance and compliance.</li><li>Ability to work under pressure, meet deadlines, and manage multiple priorities.</li></ul></li><li>Personal Attributes:<ul><li>Highly motivated, methodical, and able to lead and mentor teams.</li><li>Knowledge of Equality &amp; Diversity and commitment to safe working practices.</li></ul></li></ul>Special Conditions<ul><li>Ability to provide a suitable vehicle for duties (business use insurance required).</li><li>This post is subject to DBS checks and DVLA licence verification.</li></ul>Why Join Us? This is an exciting opportunity to play a key role in improving housing standards and delivering excellent services to our residents. You'll work on varied projects, develop your skills, and make a real difference in the community. Workplace Attendance: Working in the office 3+ days a week (pro-rata) and site based working So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Operations Officer PS.docx Operations Officer JD.docx Employee Benefits List.pdf

Operations Officer

Job Description Salary: £25,989 - £26,824 Hours per week: 37 hours Interview date: Week Commencing Monday 19 January 2025 Business Support - Behind-the-Scenes Excellence Join Wiltshire Council as a Processing Officer to make a difference using your meticulous, investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring everything is processed accurately within legal and policy frameworks. The team manages a variety of tasks including issuing permits, responding to challenges made against penalty charge notices, and addressing general parking-related enquiries. The postholder will be called upon to use their strong analytical and communication skills, using their attention to detail to ensure complex information is delivered accurately and concisely. As the first point of contact you will take responsibility for enquiries and provide guidance in matters relating to parking, permits and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners such as the Police and NHS to deliver high-quality, compliant services. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Matthew Sheppard, Parking Appeals Supervisor via email here. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Processing Officer

About the job Salary: £30,024 - £32,597 a year Hours per week: 37 Contract type: Fixed Term As a Business Support Officer within Luton Borough Council's Housing Directorate, you will play a pivotal role in ensuring the delivery of a high-quality, efficient and responsive business support service. You will provide comprehensive office management support across the Directorate, overseeing procurement of consumables, coordinating IT and mobile requirements, managing meetings, and delivering a wide range of clerical and administrative functions. You will ensure that all corporate requirements - including service and business planning, equalities, health and safety, HR, IT, and quality assurance - are effectively coordinated and embedded within the service. A key part of your role will be managing clear and consistent communication across the Directorate, including maintaining the Housing intranet and web content. You will support the delivery of regulatory and inspection requirements by providing high-level administration, coordinating consultation drafts, and helping to ensure that all action plans and business plans reflect corporate and departmental priorities. You will support performance management activities, providing timely analysis, interpretation and recommendations for improvement, and ensuring all performance information is accurately captured and reported. You will also coordinate a range of events, from internal meetings to large-scale events such as the annual Housing Staff Conference involving up to 400 participants-managing budgets, logistics, publicity, and stakeholder engagement. In this role, you will provide direct and confidential support to the Housing Director and Heads of Service. This includes diary and meeting management, preparing agendas and briefing materials, minuting internal and external meetings, and managing both electronic and paper communications with accuracy and discretion. You will liaise professionally with Councillors, MPs, external partners, and senior officers, handling complex enquiries and ensuring appropriate arrangements are in place for meetings, seminars, conferences, and surgeries. You will help maintain effective business support functions across the Directorate, including complaints management, FOI and DPA processes, members' enquiries, procurement and risk management. You will manage telephone enquiries, exercising sound judgement in prioritising issues, resolving matters directly where appropriate, or directing queries to relevant service managers and monitoring follow-up actions. Financial and HR administration will form an important part of your responsibilities, including supporting the preparation of the annual revenue budget, processing invoices and purchase orders, and ensuring accurate budget coding in line with Council financial procedures. You will also maintain employee records, ensure compliance with LBC policies, update HR systems, and prepare routine and ad-hoc reports for team leaders. Please note this role does not attract sponsorship. About you You will be an experienced and highly organised business support professional with a proven ability to deliver comprehensive administrative services and respond effectively to complex enquiries. You will bring demonstrable experience of developing, reviewing and implementing systems and procedures, with the confidence to use your initiative to solve problems both within and outside established processes. You will have strong analytical skills, able to interpret and present large volumes of data, produce meaningful statistics, and support performance and financial monitoring. You will be confident working with financial information, understanding budget statements and procedures, and accurately calculating fees and charges where required. Proficiency in Microsoft Office applications-particularly Word, Excel, PowerPoint, Access, and SharePoint-is essential, along with the ability to design, maintain and quality-assure accurate computerised records and databases. Your advanced organisational skills will enable you to manage competing priorities, plan workloads effectively, and meet strict deadlines for both yourself and the wider team. A confident communicator, you will be able to engage professionally and tactfully with senior managers, Members, colleagues, external organisations and customers, always delivering a high-quality, customer-focused service. You will be comfortable attending and supporting meetings inside and outside the borough, including preparing documentation and ensuring accurate records are maintained. You will work well both independently and as part of a busy, high-performing team, contributing to a culture of continuous improvement and supporting others to achieve shared goals. An understanding of equality, diversity and inclusion is essential, ensuring that services are delivered fairly and without discrimination. You will hold a Business Administration NVQ Level 3 (or equivalent qualification) or be able to demonstrate equivalent experience gained in a similar role. This is a public facing role so you'll need to show off your fluency in speaking and writing English. About us Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: - From 25 to 32 days' annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel

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