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The vacancy Fixed Term Contract - 14 months Full time (37 hours week) We are looking for an experienced, self-motivated individual, preferably with Housing Management experience, to provide an excellent level of tenancy and neighbourhood management services to our local neighbourhoods, ensuring a strong customer focus at all times. This is a home based role, visiting customers as required, with the occasional need to attend Head Office based in Bedford Heights to meet with colleagues and for team meetings. What you will be doing: <ul> <li>Maximising rent and void loss and ensuring tenancy sustainment</li></ul><ul> <li>Managing lower level ASB cases to a high standard and be safeguarding aware</li></ul><ul> <li>Working alongside the Complex Case team Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.</li></ul><ul> <li>Undertake regular estate inspections, monitoring estate services and completing fire safety inspections.</li></ul><ul> <li>Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.</li></ul><ul> <li>Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.</li></ul>We'd love to meet someone with: <ul> <li>Excellent customer service skills putting the customer at the heart of what we do</li></ul><ul> <li>Good problem-solving, negotiation and influencing skills</li></ul><ul> <li>Strong communication skills, both written and verbal</li></ul><ul> <li>Excellent time management and organisational skills</li></ul><ul> <li>Experience of working in partnership with internal teams and external organisations to achieve shared goals</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note the successful candidate will need to complete a Basic DBS application. Closing date: Friday 6th December 2024 Interview Date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer

We are Places Management; we help to maintain over 80,000 properties across the UK, so our customers are proud to call them home. We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with get things done people, can do people and inspiring people. Our people live and breathe our SPIRIT values; we are the place for spirited people. More about your role This role is based in Huntingdon allowing you to collaborate with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business. In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout. Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support For a full list of duties please download the attached Job Description. More about you To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly</li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more</li> </ul>

Housing and Wellbeing Coordinator

Do you have experience of managing complex Anti-Social Behaviour cases and high-risk incidents? Do you have experience of managing a team and holding others to account? Are you knowledgeable of current trends in housing law related to ASB? If so, you could be the next Community Safety Manager here at Peabody where you'll play a crucial role in the delivery of Peabody's customer services ambition. You'll manage and motivate a team of Community Safety Specialists, ensuring they deliver excellent, value for money intervention and support services. You'll engage and foster relationships with partners and collaborate with colleagues to enable and administer effective investigations. You'll manage ASB interventions effectively, and lead on complex and sensitive casework, taking an operational lead when appropriate. Experience of attending court and representing an organisation is required. To be successful in this role, you'll work in the office one day per week, and the rest of the week is spent between working from home and visiting estates/areas you work in. You will cover a patch spanning Bedfordshire, Buckinghamshire, Hertfordshire, Cambridgeshire, Oxfordshire, Northampton and Essex. You'll be an excellent communicator with a pro-active and solutions focused approach, and a commitment to delivering excellent customer service. Could it be you? To be a success in this role, you're: <ul> <li>in possession of a Housing qualification or equivalent in a relevant subject. </li> <li>experienced managing a team. </li> <li>experienced in managing an ASB service and the subsequent enforcement issues and related work</li> <li>able to robustly deal with challenging behaviour from customers and staff </li> <li>strong IT and problem-solving skills </li> <li>knowledge of current trends in housing law related to ASB experience of court proceedings and legal documentation </li></ul> This role will require a Basic DBS check, a full UK driver's licence and access to a vehicle. At Peabody, we're all about making a difference to our community and helping people flourish. Here's what you'll get when you join us: <ul> <li>Flexible and hybrid working</li> <li>30 days' annual leave, plus bank holidays</li> <li>Up to 10% pension contribution, matched 1:1</li> <li>Two additional paid volunteering days each year</li> <li>Flexible benefits scheme, including options for healthcare, dental care, and more</li></ul>Ready to apply? Click 'Apply Now' to send us your CV and tell us why you're the right fit for this role. If you have any questions, email <a href="mailto:caroline.seery@peabody.org.uk" target="_blank">caroline.seery@peabody.org.uk</a> We encourage early applications as we may close the advert before the stated deadline. As an employer, Peabody does not provide sponsorship as a licenced UK employer. Interviews will take place on 11th &amp; 12th December

Community Safety Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of Opiate Team, based in Spring House Northampton. The team supports people with their their substance use issues. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Northampton Hours: 37.5 per week - Full Time Salary: £27,449.53 - £31,529.41 based on full time hours, Pro Rata for part time (dependent on experience) Contract: Permanent Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li><li>Research, design and prepare subject matter and materials for groups / pods. </li><li>Deliver structured content within group settings to service users at various stages of recovery </li><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 24/11/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Michelle Solomon | <a href="mailto:Michelle.Solomon@cgl.org.uk" target="_blank">Michelle.Solomon@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The purpose of the Community and Stakeholder Relationships Manager (CSRM) is to play a key role in the creation and delivery of a new, bespoke community and customer experience &amp; engagement programme for the occupiers, and local stakeholders at Cambridge Research Park (CRP) and Vision Park (VP). Find your next move at JLL and build a fulfilling career At JLL, we value what makes you unique, and we're committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you're looking to move up, broaden your experience or deepen your expertise. We are recruiting a Community and Stakeholder Relationships Manager to join our team across a Life Science portfolio and predominantly based at two Science Parks in Cambridge. The individual will be the driving force in the creation and delivery of a new, bespoke community and customer experience &amp; engagement programme for the occupiers, and local stakeholders. This is an exciting and unique opportunity to work with a key player in the UK commercial property market, at the heart of the UK's science, technology and innovation cluster of Cambridge, as part of the strategically important Life Sciences sector. About Life Sciences Employing over 280,000 people and making £94 billion for the UK economy in 2021, Life Sciences ins one of the UK's most successful sectors. As described in the UK governments Life Sciences Vision (2021), the human life sciences sector is among the most valuable and strategically important in the UK economy, and critical to the country's health, wealth and resilience. Named as one of the top 25 clusters in the world, the 'Golden Triangle' is a term used to describe the science, technology and innovation cluster in the southeast of England and is made up of Oxford, Cambridge and London. It is home to a rich network of renowned research centres, healthcare providers and medical charities in a compact region which is also home to 4 of the 10 best universities in the world for healthcare: University of Oxford, University of Cambridge, Imperial College London and University College London. It also has 5 out of 7 of the UK's academic health science centres and is home to the leading medical research institutes including the Wellcome Trust, the Medical Research Council, Cancer Research UK and the national Cell Therapy Catapult, focusing on stem cell research and industrialisation. The potential the Life Science industry has is incredible. Life sciences as a sector encompasses various building types, including, lab, office, manufacturing facilities and distribution centres. About Royal London Asset Management Royal London Asset Management is a key player in the UK commercial property market, operating across 6 key sectors: offices, retail, industrial and logistics, residential, healthcare and alternatives. They recognise the demand for best in class science and innovation space, particularly in the Golden Triangle and the need for this space in supporting the UK's economic growth. In a testament to this strategic vision, Royal London Asset Management has established 1.5m sq ft of holdings to meet these needs over the past 10 years, positioning Life Sciences as a core investment sector for their funds. About Cambridge Research Park (CRP) and Vision Park (VP) CRP and VP are owned and managed by Royal London Asset Management (RLAM). RLAM is a leading global active asset manager that puts clients at the heart of what they do. Their ownership throughout Cambridge spans across CRP and VP totalling 675,151 sq ft of assets on 125 acres, making them an expert in the local market. CRP is a 112 acre park situated on the A10 just a few miles north of Cambridge city centre. It is home to over 20 businesses within 235,000 sq ft across 16 buildings. This exciting, self-contained community is positioned around lakes and leafy avenues, providing an unrivalled environment for business. Royal London Asset Management has secured planning consent to deliver additional science-led development at the site establishing CRP as a leading science cluster in the Cambridge area. Part of this investment includes an enhancement of the public realm as well as the amenities at the park. Located near to CRP, VP is a well-established research park situated in beautiful landscaped grounds with a lakeside café. Home to life-science, technology and professional based businesses. Both parks benefit from attractive landscaped grounds with an abundance of grassed areas and outdoor seating for employees to truly embrace the work-life balance. The outside space and amenities provide a vibrant, social, campus-like feel to both parks. Objective of Role The purpose of the Community and Stakeholder Relationships Manager (CSRM) is to play a key role in the creation and delivery of a new, bespoke community and customer experience &amp; engagement programme for the occupiers, and local stakeholders at Cambridge Research Park (CRP) and Vision Park (VP). The aim is to achieve greater occupier satisfaction and establish CRP and VP as the top Life Science, Tech and Innovation workplace within the Golden Triangle. The role will manage and promote exceptional amenity and wellness initiatives for the Park's occupiers. The role will also include involvement in daily operational matters within the buildings, which will further support improved occupier satisfaction. Team Structure The CSRM will report directly into the General Manager (GM) and is expected to develop a close working relationship with the JLL Property Manager, and the Client's (RLAM) Asset Managers, taking guidance as appropriate. The CSRM will also work closely with the Customer Experience (CX) team within Bewonder*. You will promote CRP culture through your behaviours and actions. Working with the General Manager, you will act as custodian of the Brand Values, Asset Vision and Cultural Pillars, ensuring all other team members (JLL and service partners) understand, embody and promote them in everything that they do. Measures of Success <ul><li>Customer Satisfaction</li><li>Occupier engagement and delivery of events programme</li><li>Stakeholder satisfaction and development on new relationships</li><li>Support and delivery of the strategy and KPIs associated with this</li></ul>Main Duties and Responsibilities <ul><li>Working with Property Manager and RLAM Asset Manager, act as the lead contact and co-ordinator for, communication and events, working closely with the CX team (Bewonder*) and the onsite and external Food &amp; Beverage (F&amp;B) teams</li><li>Establishing regular meetings with the main occupier representatives to develop strong working relationships and support ongoing communications on operations and events. Meetings are to be captured and shared with RLAM AM and Property Manager</li><li>Working closely with the CX team (Bewonder*) and the AM to create and oversee an engaging and vibrant community/place making strategy targeted at connecting the customers within CRP. This strategy may include retail experiential activation, support of local charities, networking opportunities for local businesses and wellbeing programmes for occupiers</li><li>Work closely with the CX team (Bewonder*) and support occupier customer feedback programs and surveys as appropriate and use the feedback to inform strategy</li><li>Assist with implementing the use of technology to manage efficiencies and support in the delivery of the community strategy, including and associated apps. This may include daily content management</li><li>Supporting JLL and client initiatives and projects at site level to ensure site and Company success</li><li>Maintain confidentiality of all appropriate communications and documentation</li></ul>Knowledge, Skills and Experience <ul><li>Strong interpersonal skills</li><li>Strong verbal and written communication skills</li><li>Exceptional organisational and multi-tasking skills</li><li>Intermediate to Advance Microsoft Office skills</li><li>CRM experience</li><li>Ideally an interest in Life Science, Tech and Innovation</li><li>Knowledge of local Cambridge stakeholders - links to the university</li><li>Workplace app would be advantageous</li><li>Understanding of well-being programmes</li><li>Experience of small to medium scale event management</li><li>A passion for customer experience</li><li>Project management experience</li><li>Innovative thinking - be different and bold in approach</li><li>Be ambitious and commercially minded</li></ul>Client: Royal London Asset Management Job Profile: Facilities Management If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! #LI-SR1 Location: On-site -Cambridgeshire, GBR If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email <a href="mailto:EMEATA@jll.com" target="_blank">EMEATA@jll.com</a> or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page &gt; I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Community Manager

The Vacancy We're looking for an experienced Independent Living Officer join our busy Support Services team to deliver support to customers in their homes and the community, providing housing related support, advocating for them and empowering them to sustain their independence. Does that sound like you? If so, keep reading about this exciting opportunity. Please note that this vacancy is covering maternity leave starting in January 2025 for 9 months and the working hours are 18.5 hours per week. What you'll be doing: <ul> <li>Assess needs of prospective customers to ensure all needs can be appropriately met by the service.</li> <li>Complete support plans for every customer to include budget management, benefits advice, housing management, form filling, daily living skills, lifelines and needs assessments, referring onto other agencies where appropriate.</li> <li>Complete comprehensive risk assessments for every customer to manage risk posed to and by them.</li> <li>Ensuring the scheme is safe and secure for staff and customers through checks daily, weekly and monthly.</li> <li>Undertake regular housing management tasks such as identifying, reporting and following up repairs. Liaise internally with other departments to ensure excellent customer experience.</li></ul>About you: <ul> <li>Experience of working in a customer facing role, achieving successful outcomes in the delivery of services that meet customer needs.</li> <li>Experience of social care sector and working with vulnerable people.</li> <li>Experience in undertaking risk and needs assessments.</li> <li>Empathy and a good understanding of the issues faced by older and vulnerable customers including health conditions and social difficulties.</li> <li>Determined and persistent person. Willing to keep going and overcome challenges to achieve the best outcome for customers.</li></ul>If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for. About us: We own and manage around 5000 homes with a £23 million turnover and our mission is to "we partner with customers and communities to shape places people are proud to call home." We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow. In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme. Please note that we reserve the right to close this advert early for the right candidate. About Us Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments. Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live. We value our staff and always look for ways in which we can help them develop their skills and knowledge. Benefits Cycle to work scheme Employee assistance program Eyecare Vouchers Gym membership Life milestone awards Pensions Perkbox Simply health Values Inclusion Collaboration Kindness Customer-focused Adaptability

6 Jobs in Bedford, UK