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Head of Customer Experience&nbsp; Location: Birmingham, Bath Row, B15 1LZ&nbsp; Salary: circa £80,000 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleAre you passionate about delivering high service standards and championing consumer rights? Do you have the leadership skills needed to develop and drive a responsive and impactful complaints resolution team?If so, we’re seeking an exceptional Head of Customer Experience to lead our Customer Experience team and ensure the timely, robust investigation and resolution of housing-related complaints. As the key figure driving our complaints process, you’ll help reduce service failures and avoidable contacts while embedding lessons learned across our organisation to improve outcomes for our tenants.Key responsibilities will include, but aren’t limited to:<ul><li>Leading and developing a team of complaints handlers, fostering a culture of empowerment where team members are trusted to make decisions that deliver the right outcomes for tenants.</li><li>Overseeing the investigation, response, and resolution of complaints in line with Regulator for Housing and Housing Ombudsman requirements.</li><li>Collaborating with internal and external stakeholders to proactively prevent recurring complaints and reduce avoidable contact.</li><li>Ensuring accurate, reliable and timely reporting of business performance data gathered from complaints and other feedback mechanisms, communicating this effectively across the business.</li><li>Working closely with customers and colleagues to provide internal advocacy and achieve timely resolutions.</li></ul>Our ideal candidate? You’ll be an experienced senior manager, capable of uniting your team around a common purpose: driving high service standards and championing tenant rights.You’ll have experience working with regulatory bodies or an Ombudsman in complaints management and will demonstrate resilience and focus when handling high-pressure situations. With excellent communication skills, you’ll articulate concepts clearly, earning buy-in from direct reports and influencing senior leaders across our organisation to support key initiatives. You’ll also bring a strong approach to compliance and performance management, ensuring we continuously improve how we handle complaints and meet regulatory standards.We operate a Smart Working model whereby our colleagues work both on-site and remotely, depending on where their service is best delivered on any given day. Fulfilling this high-profile role, you should expect to work onsite 4 days per week, but we are also flexible to ensure you can meet and enjoy life’s challenges and opportunities throughout the year.Who are Midland Heart? We’re one team working together for our tenants. We’re a large, ambitious housing organisation that provides affordable homes and values people from all walks of life. At Midland Heart, we foster a supportive and rewarding environment where great people thrive, and where you can make a real impact. If you’re up for the challenge of leading our complaints process and improving the customer experience, we’d love to hear from you.Interested?&nbsp;Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV&nbsp;and cover letter (maximum two pages), outlining how you meet the requirements of this role and showcasing your career achievements.Applications close at midnight on Sunday 20th October 2024.&nbsp;We’re proud to be a Disability Confident Employer. Please feel free to contact us if you need any adjustments to help you succeed in this role.

Head of Customer Experience

Salary -&nbsp;£48,474 - £51,515 per annum (pay award pending)Contractual hour –&nbsp;37 Basis -&nbsp;Full Time Region -&nbsp;East MidlandsWe have an exciting opportunity for a Tenancy Services Manager to join our Housing Management Department.Reporting to the Assistant Director, the Tenancy Services Manager will have direct responsibility for the delivery and development of high-quality housing tenancy services (as Landlord) including Tenancy/Estate Management, Anti-Social Behaviour and Specialist Housing Support. They will also lead on&nbsp;improving services to deliver the best outcomes for residents.We are looking for someone with experience in the social housing sector with a track record of leading frontline services. You will need to know how to create positive and effective relationships with our tenants through a sound understanding of tenancy management legislation and the Regulator of Social Housing’s consumer standards.&nbsp;To do this you will need to be a strong communicator, both internally and externally. You will be able to provide clear direction to your team and work with other departments and agencies to ensure our tenants are able live in safe and good quality homes.The role enjoys a generous level of annual leave, agile working, and a Local Authority PensionTo apply please submit a CV and a supporting statement (maximum 3 pages) with your application form.&nbsp;For an informal conversation about the role please contact Nicky Moss, Assistant Director – Housing Management on 01623 608877.To apply, please visit:&nbsp;<a href="http://www.ashfield.gov.uk/" target="_blank">www.ashfield.gov.uk</a>Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority.Closing date: 21 October 2024 Interview date 31 October 2024Ashfield District Council is an Equal Opportunities employer&nbsp;and welcomes applications from all sections of the Community.

Tenancy Services Manager

Disrepair Surveyor&nbsp; Location: Birmingham &amp; Surrounding Areas (B69 4PN Oldbury Office)&nbsp; Salary: £50,601 per annum&nbsp; Hours: 35 hours per week&nbsp; Contract Type: Full Time, PermanentThe RoleOur In-House Maintenance team has an opportunity for an experienced Disrepair Surveyor to join our Specialist Repairs function. This is a great opportunity for someone who has a strong understanding of building and property maintenance as well as a passion for delivering a high-quality service for tenants in our community.In this role, you will support the effective delivery of contracted and internal maintenance services focused on disrepair, with a tenant-centric approach focused on value for money.Your day-to-day responsibilities will include:<ul><li>Conduct pre- and post-inspection surveys to diagnose potential or existing areas of disrepair and ensure their effective resolution.</li><li>Produce detailed schedules of works using NHF Schedule of Rates for the prevention and remediation of repairs.</li><li>Ensure accurate and detailed record keeping, making sure that all relevant certification is provided for all works completed.</li><li>Support the disrepair complaints caseload, providing technical reports to showcase actions taken to deliver satisfactory results for Midland Heart and our tenants.</li><li>Work collaboratively with the Contract Management team and other business areas to ensure a high-quality repairs service.</li></ul>What's on offer? In addition to a competitive salary, we have a whole host of benefits which can be taken advantage of by our employees - these include access to healthcare benefits such as Medicash, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping! To find out more, please click here.Our ideal candidate? As well as previous surveying experience, you'll hold a recognised building surveying related qualification (RICS or CIOB). In addition, you’ll also have achieved a HHSRS qualification. You’ll also have a strong level of technical expertise a good understanding of defects falling under relevant legislation such as, but not limited to, Landlord and Tenant Act 1985, the Environmental Protection Act 1990, and the Homes (Fitness for Human Habitation) Act 2018, Social Housing Regulation Act 2023.Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Closing date: 16th October 2024&nbsp; Please note, we reserve the right to close this advertisement early, should a successful applicant be appointed.Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal. There you can register and submit a comprehensive CV which clearly demonstrates why you’re the ideal candidate for the job. Please upload a copy of your CV along with a Covering Letter for this role.We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Disrepair Surveyor

Job Description Salary: Grade 7 Point 11 (£12.80 per hour) School: St Denys Church of England Infant School, Ibstock LE67 6NL Position: Premises Officer: 30 hours per week, permanent Salary: Grade 7 Point 11. Equivalent = £12.80 per hour. (Full time annual salary = £24,708. This will be paid on a pro-rata basis.) Contract: 30 hours a week, 52 weeks a year. Monday - Friday 7.00am -10.00am &amp; 3.00pm - 6.00pm Closing date for applications: Monday 28th October 2024 Interviews: Week beginning Monday 4th November 2024 To apply please email the school office for an application form <a href="mailto:stdenys.office@st-denys-inf.leics.sch.uk" target="_blank">stdenys.office@st-denys-inf.leics.sch.uk</a> Job Purpose: a) To undertake responsibility for the supervision of the site and the maintenance and security of the buildings. b) Contribute to the provision of high-quality maintenance, security and cleanliness of the school buildings and grounds which ensures that students have a comfortable, clean, safe and well-maintained environment in which to work or otherwise use the school facilities. About Us: St Denys CE Infant School is a large Infant school with Christian values at the heart of all we do. Pupils learn, grow and develop in a happy and creative environment supported by an experienced and committed staff team. We believe in working together so that all our children enjoy a happy, successful and fulfilling time at St Denys and value highly the positive relationships we build between children, parents, staff, governors and local community. Our website will give you an idea of our school, its vision, aims and values, as well as further information about the life of St Denys CE Infant School. Please do not hesitate to contact us if you would like to book a visit or have any questions and would like to discuss the position here before making an application. What we are looking for: We are looking for an energetic, enthusiastic and flexible premises officer to be responsible for the maintenance, security and cleanliness of the school building and grounds to ensure that staff, and children have a comfortable, clean, safe and well-maintained environment in which to work and learn. The successful candidate should: • Be someone who will be as proud of our school as we are and who is willing to work with us to continually improve and develop our site. • Be positive, enthusiastic, forward thinking and have a dynamic mindset • Be flexible and adaptable to change • Be open to new challenges • Be organised and have good inter-personal and communication skills. • Be able to use their own initiative but also work as a team leader and member • Be able to prioritise work and work well under pressure. • Be keen to undertake professional development and contribute new ideas • Have previous experience of working in a similar role, along with a knowledge of health and safety and an ability to carry out repairs and maintenance as required. St Denys warmly invites prospective applicants to visit the school by prior arrangement by contacting the school office on O1530 260004. This post is eligible for a DBS check under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (i.e. it involves certain activities in relation to children and/or adults) and is defined as regulated activity under Part 1 of the Safeguarding Vulnerable Groups Act 2006. This post is designated as a regulated activity and requires enhanced criminal records check for a regulated activity (including a barred list check). Safeguarding Statement St Denys C of E Infant School is committed to safeguarding the welfare of its pupils. Appointments are subject to an enhanced Disclosure and Barring Service check and Identity check. References need to include your most recent employer and will be requested prior to Interview. We are committed to equality of opportunity in employment and services. This is an EMSS Job of the Week (EMSSJOTW)

Premises Officer

Job Introduction Are you looking to find a new role in Learning and/or Organisational Development? Then look no further! This is one of five vacancies available in our fantastic team within People Solutions. If you are looking to join a team that is creative, innovative, future focused, dynamic and can work at pace then look at these amazing roles that are available now. This role is hybrid, depending on the needs of the organisation, depending on your day. Some days you'll be working from home, other days supporting the team either in person or virtually to enable us to offer an excellent customer experience. Main Responsibility Some of your responsibilities will include: <ul> <li>identifying and/or designing highly effective digital and distance learning solutions, products and programmes to fulfil identified learning requirements </li> <li>creating effective and appropriate on-brand learning materials and assets to be used through digital platforms and facilitate the online availability of relevant learning opportunities for all staff</li> <li>delivering products and solutions on time, to agreed quality standards, within agreed costs in order to support the delivery of the People Strategy across the council</li> <li>working effectively with People Services colleagues, key stakeholders, line managers and/or suppliers to design and deliver learning across the organisation and to evaluate impact and success</li></ul>The Ideal Candidate We are looking for diverse individuals who can bring their authentic selves, skills and behaviours to empower others to be the best they can be. If you have the right skills, behaviours and managerial experience in learning, training, organisational design and/or organisational effectiveness then please apply today. We support all applications especially from people that identify with one of the following - Disability confident scheme, armed forces covenant, care leavers, returners to work and carers. In support of inclusive recruitment, the recruiting manager will only see your anonymised application whilst shortlisting. For an informal chat about this role or any of our other four vacancies within the Learning and Development and Organisational Development team, please contact Dee Roberts-Molloy, Head of People Solutions at <a href="mailto:dee.roberts-molloy@staffordshire.gov.uk" target="_blank">dee.roberts-molloy@staffordshire.gov.uk</a>. Please apply as soon as you can as we may close this advert earlier than the closing date. Proposed interview dates: 22nd or 23rd October 2024. About Staffordshire County Council We are no ordinary county council: Our Values: The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Learning and Development Officer

Would you like to enable Customers in social care, to be able to have full choice and control over their support? About the Team and the Role; The Independent Team support all Customers with Direct Payments, to enable them to be in control of their personal budget. We are currently looking for an individual to join our team as a payment's coordinator, they work to ensure Customers receive their payments correctly and in a timely manner. The Independent Living Team act as leaders for Direct Payments, promoting choice and control based on legislation. The team support the development of specialised knowledge and professional skills to empower customers to make informed choices. The team act as the central point of contact and provide an effective interface with social care teams including children's services, adult services, Direct Payment customers and external Direct Payment support services. Advising on and providing cross cutting complex information, guidance and support within this specialised area of Direct Payments Key Requirements: Good Communication skills Good Telephone skills Knowledge of finance systems Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund ' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. To discuss the role please contact Jennifer Swain by emailing <a href="mailto:jennyswain@warwickshire.gov.uk" target="_blank">jennyswain@warwickshire.gov.uk</a> Closing date: 14 th October 2024. Location of this role: Kings House/Shire Hall Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact <a href="mailto:hrandpayroll@warwickshire.gov.uk" target="_blank">hrandpayroll@warwickshire.gov.uk</a> and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more

Independent Living Team Payment Coordinator

The Vacancy We know that older peoples' health and wellbeing are enhanced by our homes and services, and therefore, we want to maximise their accessibility across our communities. Working in our supported housing team, we are looking to recruit a customer focused manager to co-ordinate, facilitate and manage the successful development, implementation and mobilisation of new Independent Living services. These services will vary in size, type and location across Trent &amp; Dove's area of operation currently East Staffordshire, South Derbyshire and Northwest Leicestershire. You will be responsible for co-ordinating multi-disciplinary teams across Trent &amp; Dove and establishing active customer forums to shape service delivery and drive service excellence. Co-ordinating, liaising and negotiating with external organisations and partners as needed. To be successful the skills/ability you will need are: <ul> <li>Minimum NVQ Level 3 or equivalent in a relevant discipline (e.g. Housing, Social Care or Project Management)</li> <li>Project Management skills</li> <li>Knowledge of Independent Living including best practice</li> <li>Safeguarding adults and children legislation knowledge</li> <li>Knowledge of partnership and multi-disciplinary working</li> <li>Driving licence and access to a vehicle</li></ul>Part time working hours will be considered. The Company We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire. Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between. We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing. The Benefits Agile working Pension scheme Free car park Performance related bonus scheme Private healthcare scheme Long service recognition award *Please be aware that some benefits may be role dependent.

New Services Delivery Manager - Independent Living / Housing

Job Title: Housing Support Assistant Location: Fairview Court , Bloxwich, Walsall Hourly rate: £ 11.44 Contract type: Permanent Working hours: 25 hours per week based on a fortnightly day rota ( mornings followed by Afternoons.) About the role To perform housing support services, ensuring Health &amp; safety, security and reception services. To participate in routine maintenance checks ensuring any anomalies or defects are reported appropriately and in a timely manner. About you.<ul> <li>Able to communicate effectively in English.</li> </ul><ul> <li>Able to maintain clear, accurate &amp; timely written records.</li> </ul><ul> <li>A commitment to team work.</li> </ul><ul> <li>A commitment to training and development.</li> </ul><ul> <li>Able to work on own initiative &amp; be aware of the boundaries &amp; limitations of the role.</li> </ul><ul> <li>Able to prioritise work and assess need.</li> </ul><ul> <li>An understanding of customer confidentiality</li> </ul> Desirable <ul> <li>. Experience of Housing Supported Services</li> </ul>EXPERIENCE Essential <ul> <li>Previous experience in a customer-facing work setting.</li> </ul><ul> <li>Experience of working in a multicultural environment.</li> </ul> Desirable <ul> <li>To have experience of working with vulnerable adults in any setting.</li> </ul>OTHER Essential <ul> <li>You will be non-judgemental, honest, reliability and trustworthy.</li> </ul><ul> <li>You will be a good time manager.</li> </ul><ul> <li>To be flexible and willing to cover the working rota and provide cover for holidays and sickness, training courses etc.</li> </ul>Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:<ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). How to apply If you wish to apply for this role please email a copy of your up to date CV to <a href="mailto:recruitment@greensquareaccord.co.uk" target="_blank">recruitment@greensquareaccord.co.uk</a> . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

8 Jobs in Burton upon Trent, Burton-on-Trent, UK