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Department:&nbsp;Affordable Homes Reports to:&nbsp;Service Manager – Housing Assets Team:&nbsp;Surveyors (x4), OT (x1), Adaptations Surveyor (x1), Lands Officer (x1),&nbsp;Retrofit Team (x3)About the RoleWe are seeking a dynamic and experienced&nbsp;Operations Manager – Planned Maintenance&nbsp;to&nbsp;lead the delivery of our capital investment programme and planned maintenance services. This is a pivotal role within the Housing Assets team, responsible for ensuring high-quality, customer-focused, and value-for-money services for our tenants.You will manage a multidisciplinary team of technical professionals, oversee the procurement and delivery of maintenance contracts, and ensure compliance with Decent Homes standards, health and safety regulations, and strategic housing objectives.Key Responsibilities<ul><li>Lead the delivery of the Council’s planned maintenance and capital investment programmes.</li><li>Manage and motivate a team of surveyors and specialists to deliver high-performing services.</li><li>Oversee procurement, contract management, and compliance with financial and regulatory standards.</li><li>Ensure accurate stock condition data and effective asset management planning.</li><li>Drive service improvement through performance monitoring, resident feedback, and innovation.</li><li>Represent the Council in meetings with stakeholders, residents, and external partners.</li></ul>What We’re Looking ForWe’re looking for a confident leader with:<ul><li>Full membership (or working towards) of RICS or CIOB and a relevant degree.</li><li>A strong background in contract/project management within housing or a related field.</li><li>Excellent knowledge of building technology, asset management, and housing systems.</li><li>Proven ability to manage budgets, lead teams, and deliver results under pressure.</li><li>Strong communication, negotiation, and IT skills, including use of databases and reporting tools.</li><li>A customer-focused, innovative, and flexible approach to service delivery.</li></ul>A retrofit qualification and experience working in or with local authorities would be advantageous.Other Requirements<ul><li>A full driving licence and access to a vehicle for business use.</li></ul>Why Join Us?At South Cambridgeshire District Council, we are committed to delivering excellent services and investing in our people. You’ll be part of a supportive and forward-thinking team, with opportunities to shape the future of housing services and make a real difference in our communities.South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.Closing Date: 9am 7 September 2025Interview Date: To be confirmed

Operations Manager – Planned Maintenance

We're Hiring: 3 x Surveyor – Energy and Stock ConditionJoin Our Growing TeamSouth Cambridgeshire District&nbsp;Council is expanding its Housing Assets team and we’re excited to announce&nbsp;three new opportunities&nbsp;for skilled and motivated individuals to join us as&nbsp;Surveyors – Energy and Stock Condition.These roles&nbsp;are central to improving the quality, safety, and energy efficiency of our housing stock. You’ll be part of a dynamic team delivering essential surveying services, including&nbsp;Stock Condition Surveys,&nbsp;Energy Performance Certificates (EPCs), and&nbsp;Housing Health and Safety Rating System (HHSRS)&nbsp;assessments.What You’ll Be Doing<ul><li>Conduct EPCs, HHSRS assessments, and full stock condition surveys.</li><li>Inspect void properties and diagnose repairs.</li><li>Administer repair orders and ensure high standards of delivery.</li><li>Liaise with tenants, contractors, and internal teams.</li><li>Maintain compliance with statutory regulations and council policies.</li></ul>What We’re Looking ForWe’re looking for&nbsp;three individuals&nbsp;who are:<ul><li>DEA qualified&nbsp;to SAP 10 methodology (C&amp;G6361 or equivalent), ideally accredited with Elmhurst.</li><li>Hold a&nbsp;Certificate of Competence in applying the HHSRS.</li><li>Experienced in building maintenance, energy efficiency, and housing surveys.</li><li>Skilled in using housing management systems and mobile platforms.</li><li>Strong communicators with excellent organisational and interpersonal skills.</li><li>Able to work independently and collaboratively, with a customer-focused approach.</li></ul>Desirable Qualifications and Experience<ul><li>HNC/HND in Building Studies or equivalent.</li><li>Membership of CIOB or RICS.</li><li>Experience working in housing maintenance and with tenants/leaseholders.</li><li>Knowledge of housing law and policies.</li></ul>Other Requirements<ul><li>Full UK driving licence and access to a vehicle.</li><li>Commitment to ongoing professional development.</li></ul>What We Offer<ul><li>Local Government Pension Scheme&nbsp;– secure and generous retirement benefits.</li><li>Paid mileage&nbsp;for work-related travel.</li><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative team environment.</li></ul>Why Work With Us?At South Cambridgeshire District Council, we’re committed to delivering high-quality housing services that make a real difference. You’ll be joining a forward-thinking team with a shared passion for improving homes and communities.South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.Closing Date: 9am 19 October 2025Interview Date: To be confirmed

Surveyor - Energy and Stock Condition

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about your role You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. Travel within local geographical areas will be required. This post is subject to a satisfactory enhanced disclosure from the Disclosure and Barring service. For more information, please download our job profile available on our website. More about you It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health &amp; Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. A driving license and own car for business use is essential for this role. Commitment to Trauma Informed Practice At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Housing and Wellbeing Coordinator

The Vacancy House Manager - Retirement Living Location: Uplands Place, estate in Cambourne , Cambridgeshire Hours: 17.5 hours per week (Monday to Friday, all year round) This is a job share role for a 3 month FTC, which will be reviewed after, but has the potential to be made permanent. Salary: £12,530.70 ACTUAL plus benefits and bonus Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in West Bridgeford, Nottinghamshire. Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Hybrid Working - minimum 1 day per week at our Head Office An exciting opportunity has arisen to join CHS as a Housing Officer in our General Needs Housing Team, covering a patch of around 350 rented and shared ownership properties in Cambridgeshire. At CHS our mission is to enable people to flourish, by providing security and creating opportunities, through the delivery of high-quality Cambridgeshire based homes with support. If you are looking for a truly rewarding role, then come and join us. We are a friendly and supportive team based at CHS's offices in Histon. We work together to provide duty cover at the office on a rota basis, plus you can apply for hybrid working from home. You will be out and about on your patch regularly, visiting customers, conducting estate inspections and making sure our neighbourhoods are places where people are proud to live. What you'll do In this highly responsible and varied role you will be at the heart of CHS activity. As part of our housing management team, you will deliver a first-class service to our customers. Dealing with all aspects of tenancy and estate management you will ensure that homes are let efficiently and fairly, work to maximise rental and service charge income, deal with cases of anti-social behaviour and support our customers to meet the terms of their tenancy agreement. You will be able to manage your own workload with minimal supervision to ensure a customer focused service is provided. You will be able to involve customers, work in partnership with other agencies and improve service delivery to meet customers' needs. About you <ul> <li>Motivated to make a positive contribution from day one</li> <li>Good knowledge of housing management, tenancy sustainment, welfare benefits, and collaborative multi-agency working</li> <li>Focussed on delivering excellent customer service</li> <li>Excellent time management and decision-making skills</li> <li>Strong organisational and communication skills</li> <li>Competent in the use of MS Office packages (including Word, Excel, Outlook)</li> <li>Flexible and adaptable</li> <li>A full UK driving licence, business insurance and use of a car for work purposes is essential</li></ul>Benefits <ul> <li>Employee discount scheme (retail, leisure, gym membership and fitness equipment)</li> <li>Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)</li> <li>Employee Assistance Programme</li> <li>Cycle to work scheme (salary sacrifice)</li> <li>One day off a year to volunteer for a charity of your choice</li> <li>30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service</li> <li>Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)</li> <li>Company sick pay</li> <li>58p per mile business mileage allowance</li> <li>Refer a friend scheme (£250)</li> <li>Contributory pension scheme, which both you and CHS contribute to</li> <li>Enhanced maternity and paternity leave</li> <li>Flexible Working Policy</li> <li>Full induction</li> <li>Comprehensive free training and development opportunities with paid time off</li> <li>Free DBS (for relevant posts)</li> <li>Free onsite parking</li> <li>Hybrid Working Policy</li> <li>Flexitime</li></ul>Please note this role is subject to a basic DBS application. Closing date for applications: Midnight Sunday 19 October 2025 Interviews will be held on: Monday 3 November 2025 For more information or for an informal chat please contact Tracey Bradbeer, Housing Manager on 07542 605921 or email <a href="mailto:tracey.bradbeer@chsgroup.org.uk" target="_blank">tracey.bradbeer@chsgroup.org.uk</a> Or Charlotte Daleworth, Housing Manager on 01353 713566 or email <a href="mailto:charlotte.daleworth@chsgroup.org.uk" target="_blank">charlotte.daleworth@chsgroup.org.uk</a> About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days Vision &amp; Values 'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.' Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>The way we work - 'the CHS way' <ul> <li>Flexible</li> <li>Creative</li> <li>Respectful</li> <li>Working in partnership</li> <li>Focused on the social objective</li></ul>Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training &amp; development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme

Housing Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Cambridge Part Time Hours: 22.5 per week Full Time Salary Range: £27,861.26- £32,002.35 (based on full time hours, pro rata for part time) Contract: Fixed Term contract until 31st March 2026. *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 24/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Elizabeth Anne Towning | <a href="mailto:elizabeth.towning@cgl.org.uk" target="_blank">elizabeth.towning@cgl.org.uk</a> | 07917376599 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

The Vacancy HOUSING OFFICER (HOUSING WITH CARE) Based at Endurance House, Histon. The post holder will also work at each of our three Housing with Care Schemes for at least one day each week, based on business needs. Hybrid Working - minimum 1 day per week at our Head Office An exciting opportunity has arisen to join CHS as a Housing Officer (Housing with Care) within our Community Support Services Team. CHS sets out to deliver a high quality housing management service to help our tenants meet their needs and improve their quality of life. What you'll do You will be the principal link between our tenants and applicants and the Housing, Property and Care Services Teams. You will be involved in letting empty homes, income collection, service charge budgeting and queries, tenancy management, offering and co-ordinating support for those affected by domestic abuse and safeguarding risks, tackling anti-social behaviour and encouraging customer involvement. You will regularly review Fire Risk Safety Assessments, site fire processes and procedures across all three Schemes. You will be responsible for the Schemes' Cleaners and Housekeepers; participate in the recruitment and selection process and identify training and development needs. About you You will have <ul> <li>A minimum of one year's experience of delivering a housing service within a social housing environment or relevant experience in a similar environment.</li> <li>A working knowledge of social housing law and benefits</li> <li>An understanding of housing policy, tenancy assignment, domestic abuse, anti-social behaviour issues and dementia</li> <li>A strong focus on excellent customer service and problem solving.</li> <li>Excellent verbal and written communication skills</li> <li>Ability to confidently contribute to continuously improving the housing management team</li> <li>Confident user of Microsoft Windows and Office (including Word) for the production of letters, reports, e-mails etc.</li> <li>Experience of using housing management IT system or other databases.</li> <li>Experience of managing others</li> <li>Full UK driving licence, business insurance and use of a car for work purposes</li></ul>Our benefits include <ul> <li>A hybrid working policy and flexible working</li> <li>Employee discount scheme (retail, leisure, gym membership and fitness equipment)</li> <li>Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)</li> <li>Employee Assistance Programme</li> <li>Cycle to work scheme (salary sacrifice)</li> <li>One day off a year to volunteer for a charity of your choice</li> <li>30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service</li> <li>Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)</li> <li>Company sick pay</li> <li>58p per mile business mileage allowance</li> <li>Refer a friend scheme (£250)</li> <li>Contributory pension scheme, which both you and CHS contribute to</li> <li>Enhanced maternity and paternity leave</li> <li>Flexible Working Policy</li> <li>Full induction</li> <li>Comprehensive free training and development opportunities with paid time off</li> <li>Free DBS (for relevant posts)</li> <li>Free onsite/nearby parking</li> <li>Hybrid Working Policy</li> <li>Flexitime</li></ul>Please note this position is subject to a satisfactory Enhanced DBS. Closing date for applications: Midnight Sunday 19 October 2025 Interviews will be held on: Tuesday 28 October 2025 For more information or for an informal chat please contact: Rosie Trew, Housing Officer (Housing with Care) <a href="mailto:rosie.trew@chsgroup.org.uk" target="_blank">rosie.trew@chsgroup.org.uk</a> or 07834 653518 About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days Vision &amp; Values 'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.' Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>The way we work - 'the CHS way' <ul> <li>Flexible</li> <li>Creative</li> <li>Respectful</li> <li>Working in partnership</li> <li>Focused on the social objective</li></ul>Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training &amp; development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme

Housing Officer (Housing with Care)

Annual salary: up to £28,917.00 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

The vacancy Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Milton Keynes area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: <ul> <li>Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.</li></ul><ul> <li>Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.</li></ul><ul> <li>Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.</li></ul><ul> <li>Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.</li></ul><ul> <li>Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.</li></ul><ul> <li>Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.</li></ul>We'd love to meet someone with: <ul> <li>Previous experience in housing or tenancy management, ideally within a social housing setting.</li></ul><ul> <li>A strong understanding of ASB legislation and best practice in case handling.</li></ul><ul> <li>Proven ability to manage rent arrears and support financial wellbeing.</li></ul><ul> <li>Excellent customer service skills with a resident-first approach.</li></ul><ul> <li>Strong problem-solving, negotiation, and influencing skills.</li></ul><ul> <li>Effective communication, time management, and organisational abilities.</li></ul><ul> <li>Experience working collaboratively with internal and external stakeholders.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £33,500 including car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to a wide range of wellbeing services and tools, including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

The vacancy Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: <ul> <li>Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.</li></ul><ul> <li>Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.</li></ul><ul> <li>Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.</li></ul><ul> <li>Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.</li></ul><ul> <li>Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.</li></ul><ul> <li>Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.</li></ul>We'd love to meet someone with: <ul> <li>Previous experience in housing or tenancy management, ideally within a social housing setting.</li></ul><ul> <li>A strong understanding of ASB legislation and best practice in case handling.</li></ul><ul> <li>Proven ability to manage rent arrears and support financial wellbeing.</li></ul><ul> <li>Excellent customer service skills with a resident-first approach.</li></ul><ul> <li>Strong problem-solving, negotiation, and influencing skills.</li></ul><ul> <li>Effective communication, time management, and organisational abilities.</li></ul><ul> <li>Experience working collaboratively with internal and external stakeholders.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £35,500 including car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to a wide range of wellbeing services and tools, including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

10 Jobs in Cambourne, Cambridge CB23, UK