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Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Cheltenham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

Job Description Job Title: Support Assistant (Supported Housing) Contract Type: Permanent Salary: £24,627 per annum Working Hours: Full time 37.5 hours per week Working Pattern: 2 week rolling rota including some weekends and bank holidays Location: Ark House, Stroud If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Assistant (Supported Housing) This role is based at Ark House in Stroud. Ark House provides supported accommodation for young customers aged 16 - 25. Customers are experiencing homelessness and may have complex needs for example mental health, substance misuses or addiction. You will be key in the day-to-day running of this service. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers. Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises. You'll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant. About you We are looking for someone with: <ul> <li>Experience of working with people in a customer facing environment</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: <ul> <li>Assisting in the planning and delivery of a range of personalised support and move-on plans</li> <li>Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk</li> <li>Inspiring and motivating customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them</li> <li>Signposting customers to appropriate external support services, such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready', enabling successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals </li> <li>Empowering customers to move towards self-management of their medication by following Riverside's medication procedure</li> <li>Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform</li> <li>Assisting in the promotion of customer involvement and consultation</li> <li>Assisting with the delivery of a range of group work sessions</li></ul>Deliver a support service: <ul> <li>Support the delivery of the referral process for new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns</li> <li>Clean and prepare customer rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service</li> <li>Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately</li> <li>Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers</li> <li>Carry out day-to-day administration and operational duties</li> <li>Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking</li> <li>Assist in collating and submitting information returns on funding, health &amp; safety and performance</li> <li>Act as point of contact on the phone, reception and deal with a range of enquiries</li></ul>Other Information <ul> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions.</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person Specification Essential <ul> <li>Experience of working with vulnerable client groups</li> <li>Experience of delivering structured support in either housing or social care</li> <li>To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Support Assistant (Supported Housing)

Job Advert Job Role: Building Safety Manager Location: Worcester Hours: 35 hours per week - Monday to Friday At Innovus, we are committed to delivering market leading solutions and professional services. As a Building Safety Manager, you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry. Role Overview: The Building Safety Manager is responsible for ensuring compliance with all building and fire safety regulations and guidance, overseeing safety assessments, managing remediation programmes, and securing appropriate funding to address building safety issues via the various routes available. This role is critical in ensuring the safety and integrity of buildings, especially in high-rise and high-risk buildings, while aligning with the requirements of the Building Safety Act 2022 and associated safety regulations. The successful candidate will be responsible for the management of the ongoing building safety assessments, risk mitigation, remediation of identified hazards, and manage financial aspects related to building safety measures such as funding and recovery of loaned funds. Key Responsibilities: <ol> <li>Building Safety Assessment:</li></ol><ul> <li>Assist with the coordination, planning, oversight and delivery of comprehensive third party safety assessments of buildings to identify potential hazards and risks, and non-compliance with safety standards, particularly focusing on high-rise residential and high-risk buildings in relation to Building Safety Act.</li> <li>Maintain accurate records of building assessments, recommendations and actions, including key safety data and documentation, in line with the 'golden thread' principles.</li> <li>Ensure all safety assessments consider the full building lifecycle, identifying long-term risks and areas requiring immediate action.</li> <li>Ensure all recommendations arising from safety assessments are appropriately actioned and resolved by the responsible entity in the prescribed timeframes.</li> <li>Engage with residents, building occupants, and stakeholders to ensure clear communication of safety risks and any required actions. (I would see this in conjunction with the comms manager position we are to fill within Innovus)</li> <li>Remediation Management:</li></ul><ul> <li>Assist with the coordination, planning and oversight of remediation projects to address safety concerns identified during safety assessments, including both fire safety and structural issues, for example external wall systems issues, internal compartmentation defects, structural reinforcement, etc.</li> <li>Supervise and provide governance for the entire remediation process, from initial design and planning through to mobilisation, execution and completion, ensuring work is completed on time.</li> <li>Proactively manage risks associated with building safety during remediation, identifying both immediate and long-term safety concerns and implementing appropriate mitigation strategies.</li> <li>Collaborate with contractors, consultants, and construction teams to ensure safety measures are implemented in accordance with legal and technical requirements.</li> <li>Conduct post-remediation reviews to verify that all risks have been appropriately mitigated and buildings meet safety compliance standards.</li> <li>Provide ongoing support to building occupants during remediation works, ensuring minimal disruption and clear communication on project timelines. (see collaboration with comms manager)</li> <li>Funding and Financial Management:</li></ul><ul> <li>Lead the identification and application for government and regulatory funding streams, including grants and financial support available for remediation and building safety improvements (e.g., Building Safety Fund, Cladding Safety Scheme, etc.).</li> <li>Prepare and submit funding applications, ensuring all necessary documentation and compliance requirements are met.</li> <li>Manage the allocation of funding to ensure it is used effectively for the intended purpose.</li> <li>Regulatory Compliance and Stakeholder Engagement:</li></ul><ul> <li>Work with Statutory Compliance Manager to ensure ongoing compliance with the Building Safety Act 2022 and related safety regulations, including fire safety and health &amp; safety requirements.</li> <li>Collaborate with internal and external teams, and external stakeholders, including engineers, architects, surveyors, legal advisors, management companies, developers, and residents, to ensure a shared understanding of building safety requirements.</li> <li>Ensure ongoing communication with appointed property managers and third-party appointed property managers, RTM directors, etc. to ensure the client has a comprehensive understanding of the safety of its buildings and ongoing steps to maintain safety.</li> <li>Keep up to date with changes in building safety regulations, disseminating key information to relevant stakeholders to ensure continued compliance. Key Requirements:</li> <li>Education:</li></ul><ul> <li>Bachelor's degree in Construction Management, Surveying, Engineering, Health &amp; Safety, Risk Management, or related field (or equivalent experience).</li> <li>Professional qualifications in building safety management or fire safety, such as NEBOSH, IOSH, or similar. Experience:</li> <li>Proven experience (5+ years) in managing building safety, with a strong focus on building assessments, remediation projects, and compliance with building safety regulations.</li> <li>Practical experience in overseeing building safety remediation projects, including fire safety improvements, cladding remediation, and structural works (desired).</li> <li>Familiarity with government funding schemes related to building safety, such as the Building Safety Fund or other financial support programs.</li> <li>Understanding of the role of the Building Safety Regulator and obligations placed on Building Owners by the Building Safety Act.</li> <li>Demonstrated experience working in high-rise or high-risk residential environments is preferred. Skills:</li> <li>In-depth knowledge of the Building Safety Act 2022, fire safety regulations, and relevant building safety standards.</li> <li>Strong project management skills, with the ability to manage complex safety remediation projects from inception to completion.</li> <li>Financial acumen, with the ability to manage budgets, funding applications, and cost control related to building safety.</li> <li>Excellent communication and interpersonal skills, with the ability to engage with residents, contractors, and regulatory bodies effectively.</li> <li>Strong problem-solving skills and the ability to manage multiple tasks simultaneously. Personal Attributes:</li> <li>Detail-oriented and organized, with the ability to manage complex safety and remediation projects effectively.</li> <li>Proactive and solutions-focused, with a commitment to maintaining the highest safety standards.</li> <li>Strong leadership and stakeholder management skills, capable of leading teams and coordinating across multiple departments.</li></ul>The Benefits Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity and Inclusion We're committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants. Innovus is an inclusive employer. We provide equal employment opportunities to all qualified applicants. If you have an additional need at any stage of our recruitment and selection process do speak to one of our team to let us know how we can accommodate you. Ready to apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. Please note, due to our sector all roles are subject to an Enhanced DBS. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend a first interview with the hiring manager and another member of our team.

Building Safety Manager

Housing Officer - Young People Supported Accommodation Location: Cheltenham Contract: Permanent Hours: Full-time 37.5 hours per week - Monday - Friday 7.5 hour working days. Pay: £23,250 per year Do you have experience providing housing advice and tenancy support? Good knowledge of housing law, welfare, and benefits entitlements? Then they want to hear from you... They are looking for a Housing Officer, to provide housing management services to residents living in their Supported Accommodation buildings for young people based in Gloucester and the Lydney, Forest of Dean, Gloucestershire. This is a full-time position working 37.5 hours per week, Monday - Friday (9 am-5 pm), in their Housing Management team. If you have excellent written, numeracy and verbal communication skills, and can take a robust but sensitive approach with people, with relevant housing experience, apply today! What will you be doing? You will be able to help navigate their residents successfully through their licences/tenancies, working within a team geared towards managing all tenancy-related issues that arise. Experience in Housing Management is not essential, as full training will be given, but transferrable skills and a keen interest to learn are. This role will be based at the accommodation sites communicating with the young people and helping to ensure their living area is safe and habitable. They'll be working closely with the support team on-site to ensure the best possible outcomes for their young people. If you are empathetic, driven, embrace opportunities and are willing to learn and reflect, they want to hear from you, to help them continue to achieve their vision and purpose. If this sounds like you, then they'd love to have a chat. Click the apply button to start your journey. About Them Our client is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. They are driven by their values-based approach, caring deeply about the individuals and families they serve. Their supportive programs aim at developing long-term solutions to societal challenges. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What They Offer You're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Their unwavering commitment to your growth is evident in their meticulously designed, personalised training pathways aimed at propelling your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career. Reasons to join them • 25 days of holiday, plus public holidays, with an additional day added per year and an option to purchase more • Enhanced pension and sick pay • Death in service benefit • Free subscription to Benenden Cashback plan or Perkbox Discounts • Investors in People Gold accredited employer, committed to making the workplace better for you. • Excellent training and support to help you excel in your role. • A voice in various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing. • Access to a Workplace Welfare Manager for support when needed. Are Your Values Aligned with Theirs? • They look for staff who embody their SPIRIT values: • Show gratitude and appreciation of others. • Demonstrate personal and professional pride. • Integrity is everything. • Reflect and learn. • Continuous improvement. • Take your best self wherever you go. Our client is committed to equality and diversity, ensuring fair treatment and equal opportunities for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining them.. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by the client. You may also have experience in the following: Housing Officer, Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Residential Care Worker, Charity, etc. REF-212 896

4 Jobs in Cheltenham, UK