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Senior Private Sector Housing Officer37 Hours per week, Permanent£42,403 - £46,464 per annumIt’s an exciting time to join the Housing team at Wychavon and Malvern Hills District Councils!&nbsp;In this newly created post, you will lead our Private Sector Housing team in delivering an effective and customer focused service with the aim of achieving safe, warm and decent private sector housing stock across the two districts.The role is varied and no day will be the same - you will provide expertise in the Private Sector Housing function, including interpreting and advising on legislation, leading on relevant service projects and effective partnership working. You will be responsible for developing the council’s long term strategic vision and approach for private sector housing - to drive up standards and energy efficiency of homes, ensuring a proactive approach to identifying and licencing houses in multiple occupation and caravan/camping sites and bringing empty homes back into use.&nbsp;You will also have a key role in the performance and financial management of the Councils home improvement agency contract and the delivery of disabled facilities grants.&nbsp;To be successful, we are looking for a dynamic and organised individual with experience and knowledge across all aspects of the Private Sector Housing function, including formal&nbsp;and informal housing enforcement, houses in multiple occupation, disabled facilities grants, caravan/camping licences, empty homes and improving energy efficiency of homes. Applicants must hold a degree or master’s degree within Environmental Health.&nbsp;The role also involves leading, empowering, coaching and motivating the team along with providing day to day supervision, guidance and support. Having effective leadership skills with a friendly and professional approach is therefore essential.&nbsp;This is a great opportunity to make a real difference within our communities in a supportive and ambitious environment.&nbsp;About you&nbsp;The successful candidate will have:<ul><li>A degree or master’s degree in Environmental Health.</li><li>At least 3 years experience working in a housing or environmental health environment or similar field&nbsp;</li><li>Knowledge and understanding of legislation affecting this area of work e.g. Housing Act 2004&nbsp;</li><li>Experience of maintaining a strong customer focussed environment&nbsp;</li><li>Experience of working with multi-agency partnerships&nbsp;</li><li>Experience of presenting information to a wide range of audiences</li><li>Excellent communication skills with an ability to deal with people in difficult situations and to handle confrontation tactfully&nbsp;</li><li>Highly developed I.T. skills and experience of implementation of new I.T. systems.</li><li>Outstanding customer care and a commitment to supporting performance improvement.</li><li>Able to lead a team and can demonstrate previous experience in managing and motivating staff</li></ul>You will also need to be able to travel throughout the districts so flexibility, a full driving licence and use of a car is essential.We recognise not every candidate will meet every single desired criteria so if your experience looks a little different from what we’ve identified but you think you can bring value to the role, we’d love to learn more about you.What we can offer&nbsp;Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. &nbsp;So, as well as a rewarding career, we offer a range of attractive benefits, such as:<ul><li>Excellent pension scheme with employer contributions</li><li>Generous annual leave entitlement with options to purchase additional annual leave</li><li>Committed training programme and development opportunities</li><li>Onsite nursery with 20% staff discount</li><li>Discounted Gym and swim membership</li><li>Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services</li><li>Cycle to Work scheme</li><li>Employee Discounts with a range of companies including EE and the Kaarp discount scheme.</li></ul>We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.To discuss the post or for further information, please call Rachael Tooth on 07773 642 862.&nbsp;Closing date: Sunday 13 October 2024&nbsp;Interview date: Monday 21 October 2024&nbsp;Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.Attached documents <a href="https://wychavonandmalvern.wm-jobs.co.uk/members/modules/jobV2/fdownload.php?j=bd2e048025692f6c&amp;f=84d2f04341146a5c" target="_blank">Employee Benefits</a> <a href="https://wychavonandmalvern.wm-jobs.co.uk/members/modules/jobV2/fdownload.php?j=bd2e048025692f6c&amp;f=978f34274a4e2cc2" target="_blank">Job Description</a>

Senior Private Sector Housing Officer

Position: Accommodation Manager Location: Cotswold Farm Park Holidays, Guiting Power, Cheltenham, Gloucestershire Start Date: Flexible About Us: Cotswold Farm Park Holidays offers a unique blend of countryside charm and modern comfort, providing unforgettable holiday experiences. From glamping in luxury safari tents to family-friendly lodges, our guests enjoy unparalleled access to the stunning Cotswold countryside and our renowned Farm Park, complete with interactive animal encounters and family activities. Role Overview: As the Holiday Welcome Manager, you will oversee all aspects of customer care and team leadership, ensuring that every guest enjoys a memorable stay. You will be the face of our holidays, embodying our commitment to first-class customer service. Key Responsibilities: <ul><li>Customer Service: Deliver exceptional on-site customer service, handling queries and resolving issues efficiently to ensure a seamless guest experience.</li><li>Team Management: Organise and lead the warden team, fostering a positive and collaborative work environment.</li><li>Communication: Manage customer communications and booking systems, ensuring timely and accurate responses.</li><li>Liaison: Work closely with housekeeping and maintenance teams to ensure all accommodation and facilities are impeccably maintained.</li><li>Collaboration: Coordinate with the marketing team to promote our holiday offerings and enhance guest engagement.</li><li>Sales: Proactively lead bookings and sales enquiries in order to achieve company sales targets.</li></ul>Ideal Candidate: <ul><li>Experience: Proven experience in hospitality or holiday park management, with a strong emphasis on customer service.</li><li>Leadership: Demonstrated ability to lead and motivate a team.</li><li>Communication Skills: Excellent verbal and written communication skills.</li><li>Organisational Skills: Strong organisational and multitasking abilities.</li><li>Flexibility: Willingness to work flexible hours, including weekends and holidays.</li></ul>Breakdown of Responsibilities Customer Service <ul><li>Deliver exceptional on-site customer service.</li><li>Handle guest queries and resolve issues efficiently.</li><li>Ensure a seamless and memorable guest experience.</li><li>Develop and enhance the guest experience, considerate of all aspects of the customer journey.</li><li>Monitor and manage feedback and review responses for the Holidays enterprise.</li></ul>Team Management <ul><li>Organise and lead the warden team.</li><li>Foster a positive and collaborative work environment.</li></ul>Communication <ul><li>Manage customer communications and booking systems.</li><li>Ensure timely and accurate responses to guest inquiries.</li></ul>Liaison <ul><li>Work closely with housekeeping and maintenance teams.</li><li>Ensure all accommodation and facilities are impeccably maintained.</li></ul>Collaboration <ul><li>Coordinate with the marketing team.</li><li>Promote holiday offerings and enhance guest engagement.</li></ul>Sales <ul><li>Co-ordinate group and holiday event bookings</li><li>Proactive sales calls ahead of visits to upsell and enhance the customer experience</li><li>Cross sell products across the wider business</li></ul>Additional Responsibilities Duty Management <ul><li>Assist in overseeing the smooth operation of the site during peak times, and in the absence of other duty managers.</li></ul> Event Support <ul><li>Support day-to-day cover for additional Cotswold Farm Park events as required.</li><li>Ensure that Holiday events are well-organised and that guests have a positive experience.</li></ul>Administrative Support <ul><li>Ensure all sales teams have information and processes in place to handle Holiday bookings enquiries to a 5 star standard</li><li>Assist with paperwork, record-keeping, and other administrative duties to ensure efficient operation of the site.</li></ul>Salary Range We are willing to consider candidate's salary expectations and expect to pay competitively in line with candidate's experience and skill alignment with the advertised role. We will therefore make contact after the initial shortlisting process to discuss this further.

Accommodation Manager

Housing Officer - Young People Supported Accommodation Location: Cheltenham Contract: Permanent Hours: Full-time 37.5 hours per week - Monday - Friday 7.5 hour working days. Pay: £23,250 per year Do you have experience providing housing advice and tenancy support? Good knowledge of housing law, welfare, and benefits entitlements? Then they want to hear from you... They are looking for a Housing Officer, to provide housing management services to residents living in their Supported Accommodation buildings for young people based in Gloucester and the Lydney, Forest of Dean, Gloucestershire. This is a full-time position working 37.5 hours per week, Monday - Friday (9 am-5 pm), in their Housing Management team. If you have excellent written, numeracy and verbal communication skills, and can take a robust but sensitive approach with people, with relevant housing experience, apply today! What will you be doing? You will be able to help navigate their residents successfully through their licences/tenancies, working within a team geared towards managing all tenancy-related issues that arise. Experience in Housing Management is not essential, as full training will be given, but transferrable skills and a keen interest to learn are. This role will be based at the accommodation sites communicating with the young people and helping to ensure their living area is safe and habitable. They'll be working closely with the support team on-site to ensure the best possible outcomes for their young people. If you are empathetic, driven, embrace opportunities and are willing to learn and reflect, they want to hear from you, to help them continue to achieve their vision and purpose. If this sounds like you, then they'd love to have a chat. Click the apply button to start your journey. About Them Our client is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. They are driven by their values-based approach, caring deeply about the individuals and families they serve. Their supportive programs aim at developing long-term solutions to societal challenges. Over the years, they've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What They Offer You're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Their unwavering commitment to your growth is evident in their meticulously designed, personalised training pathways aimed at propelling your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career. Reasons to join them • 25 days of holiday, plus public holidays, with an additional day added per year and an option to purchase more • Enhanced pension and sick pay • Death in service benefit • Free subscription to Benenden Cashback plan or Perkbox Discounts • Investors in People Gold accredited employer, committed to making the workplace better for you. • Excellent training and support to help you excel in your role. • A voice in various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing. • Access to a Workplace Welfare Manager for support when needed. Are Your Values Aligned with Theirs? • They look for staff who embody their SPIRIT values: • Show gratitude and appreciation of others. • Demonstrate personal and professional pride. • Integrity is everything. • Reflect and learn. • Continuous improvement. • Take your best self wherever you go. Our client is committed to equality and diversity, ensuring fair treatment and equal opportunities for all. Their robust Safeguarding Policy guides their recruitment process. They believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining them.. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by the client. You may also have experience in the following: Housing Officer, Support Worker, Housing, Vulnerable People, Charities, Social Worker, Community Development, Volunteer, Housing Support Worker, Challenging Behaviour, Residential Care Worker, Charity, etc. REF-212 896

Housing Officer - Young People Supported Accommodation

Housing Management Coordinator Cheltenham and Gloucester Permanent, full time (37.5 hpw) Pay £12.61 to £13.36 per hour (£24,664 to £26,123 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here based across the Midlands area. As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! Typical day as a Housing Management Coordinator <ul> <li> Our customers have a range of support needs depending on the type of property they live. This can range from high disability supported properties to low support move on housing management only support properties. </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void rooms, flats and properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> Flexible working hours (or we're open to agreeing a work pattern with you) </li> <li> Working Monday to Friday 09:00-17:00 </li> <li> Based at our service in Cheltenham you'll spend your time travelling around the properties in our Gloucester and Hereford patch and occasionally supporting your colleagues covering other patches in the Midlands </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Do you have experience supporting vulnerable people and those with complex needs? Happy to travel to various homes across Gloucestershire, mostly Cheltenham and Gloucester? Want to have an earning potential of up to £30,000 a year? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Experienced Support Worker (Internally known as a Support Co-Ordinator) who shares our purpose, to join our expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across Gloucestershire. We have properties in predominately Cheltenham and Gloucester and we need people who are flexible to work from any of these locations. We are looking for someone to work Full-time (37.5 hours per week) orart-time on a rota basis (minimum 15 hours per week). We need people who are flexible to work varying shifts including mornings, evenings and alternate weekends. We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills, empowering them to advance their aspirations with greater confidence and capability. Why should you consider this opportunity? <ul><li>Work within a fun, established and very supportive team.</li><li>Management support from a very well established and tight knit senior management team with decades of experience.</li><li>Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll Re-enforce, positive support being delivered and establish the same standards in new placements. Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills. Safeguard them from any potential danger, harm, or abuse. Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers. Have a Resilient nature, with the ability to keep a positive mindset even when times get tough. While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm and caring demeanour. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover(3 times your annual salary in the event of your death)</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Experienced Support Worker (Internally known as Support Co-ordinator) (Job ID 879) Hours: Full-time is 37.5 hours a week. Part-time also available. Shifts are on a rota basis including some weekends and Sleep shifts. Contract: Permanent Location: Various locations across Gloucestershire, mostly Cheltenham and Gloucester. Pay: £24,725 per year BAND C. Part-time salary will be pro rata plus an additional £8,320 per year if completing two sleep in shifts a week (£80 Sleep per sleep shift). Bank is £12.50 per hour, plus holiday pay accrual Closing Date: 11:59pm 9th October 2024 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

5 Jobs in Cheltenham, UK