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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone who embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a Community that cares about you! More about you In this role, you will provide best in class customer service to colleagues, customers and stakeholders, in order to assist in the early resolution of escalated service requests and customer complaints, as they first enter our complaint handling process within the customer hub. You will understand the regulatory requirements in relation to complaints handling and will promote a positive complaint handling culture, by ensuring all new complaints are accurately assessed, triaged and understood. You will take ownership of the issues raised by our customers and stakeholders and comprehensively and efficiently address the complaint in a way that supports a full resolution for the customer. You will identify complaints that are not suitable for the complaint handling process and equally refer complaints that are unable to be resolved at first point of contact, for full investigation to Stage 1 of our process in England and Stage 2 for Scotland. A willingness to Do the Right Thing, understand and act upon the Customer Voice, and align your approach with our Customer and People Promises, is a crucial part of this role. This is a Hybrid role, with 2/3 days working out of our Group Support office and the rest of the time working from home. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position For more information please download our job profile available on our website. More about your role As with all customer service roles you will have a genuine passion for helping people, you will be super organised and great at getting to the heart of our customers issues. To be successful in your application you will: <ul> <li>Have proven experience working in a fast-paced regulatory environment. </li> </ul> <ul> <li>Experience dealing with and resolving complex issues quickly, with a strong customer focus. </li> </ul> <ul> <li>Able to analyse data quickly and effectively to triage customer contact and identify </li> <li>Strong IT skills, ability to use systems. (Ideally Salesforce) </li> </ul>Ideally you will have knowledge of the regulatory requirements of complaints handling, including the Housing Ombudsman Complaint Handling Code and the Scottish Public Service Ombudsman Model Complaint Handling Procedures. You will have a person-centred approach and be skilled in de-escalation, with experience in handling complaints or frontline enquiries in a fast-paced regulatory environment. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li> </ul>

Early Resolution Coordinator

Job description Post Ref: CC178 Calderdale Council, are pleased to offer several opportunities to undertake the role of Independent Living Officer (ILO) within the Reablement Team. The role has been redesigned and regraded to encourage people who are thinking about a career in Health and Social Care, combining elements of Occupational Therapy, modern approaches to community rehabilitation, reablement and the innovative use of Assistive Technology to support impendence and community inclusion. These roles have been regraded to reflect the new approaches we are developing and can be the first step in a rewarding career, covering a variety of professional roles in health and local government. If you are at the beginning of your career and exploring different options before you make the decision about your future, or if you have the life experience, thinking about a career change and willing to learn new skills that will take you into areas of work you didn't know existed, please contact us for a further conversation. The new team will need to be highly professional, committed to continuous improvement, outcome driven, quality focused with the prospect of future career opportunities? We embrace innovation and encourage performance. We are keen to recruit Independent Living Officers with shared values and behaviours that remain at the heart of everything we do. The reablement team consists of a range of health and social care professionals and supports a Home First pathway and aims to: • Provide reablement to people in their own homes - including assessment and provision of equipment, aids and adaptations, assistive technology. • Reduce preventable admissions to hospital. • Reduce length of stays in hospital by supporting safe and timely discharges using a Home First model. • Provide a person-centred approach to optimise independence and confidence, enable recovery and prevent a decline in functional ability. • Undertake assessment for longer term care for those requiring on-going support. The role of ILO will be to support people to live as independently as possible through engagement, assessment and provision of equipment and aids to support independent living. You will assess, provide and install aids, equipment, adaptations, personal care, medicines management, rehabilitation exercises and support for carers to meet identified needs to support people to live safely at home and maximise independence. Closing Date: 2nd January 2025 Interview Date: 9th January 2025 As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a varie-ty of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised be-fore being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Independent Living Officer (Reablement Service)

About The Role Role: Housing Options Officer Location: Civic Centre, Leyland Contract: Full time (36.25 hours) / Permanent Salary: £33,366 - £36,124 Closing Date: 10 December 2024 Our Housing Options Team is looking to appoint a pro-active, enthusiastic and highly motivated individual to work as a Housing Options Officer in our busy fast paced housing department. Each day is different and if you are the kind of person who relishes a challenge and is focused on achieving the best results for customers then this could be the job for you. What you'll be getting up to <ul> <li>You'll be working with customers who often present with multiple and complex needs and as such you will attend a variety of multi-agency meetings and forums, working in partnership with voluntary and statutory agencies to find the best housing solutions.</li> <li>You will be responsible for a range of functions, primarily relating to the prevention and relief of homelessness.</li></ul>Who we're looking for <ul> <li>You should have a good knowledge of the causes and implications of homelessness and have an understanding of current legislation.</li> <li>The ability to work with a range of partners and have effective communication skills. Someone who can work creatively towards finding housing solutions for our customers is vital.</li> <li>You will need to work at least one full day per week in the office to participate in the duty assessment rota.</li></ul>Other requirements <ul> <li>This role requires some travel around our boroughs. You should have a valid driving licence or the equivalent mobility. </li> <li>Successful applicants will be subject to a Basic DBS check (applied and paid for by the Council).</li></ul>Our Benefits <ul> <li>25 days annual leave plus bank holidays (and Christmas shutdown)</li> <li>Hybrid/agile working from day one</li> <li>Local Government pension</li> <li>Healthcare Cash Plan for cash back on health treatments </li> <li>Cashback website access for savings on brands you love</li> <li>Volunteering days</li> <li>Free parking</li></ul>Many of our colleagues work flexibly for us. We're always open to conversations around different working arrangements. If you're interested in part-time, compressed hours or any other working arrangement, please get in touch with us through the "Contact Us" form on our careers website. About Us At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They're at the heart of everything we do and are crucial to the delivery of excellent services. Working Together We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans. Additional information Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date. Equal Opportunities We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices. We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.

Housing Options Officer

Job description FUSION HOUSING works across the Kirklees, Calderdale and Wakefield districts of West Yorkshire, providing help for our communities to find and maintain housing through legal advice, employment support, learning opportunities, supported accommodation and local food bank provision SUPPORTED HOUSING OFFICER - CALDERDALE Location: Halifax (Elsie Whiteley Innovation Centre) - there will be a requirement to attend any HOMEs properties in Calderdale. Fusion Housing manages a number of properties in Kirklees, Calderdale &amp; Wakefield for single people and families who are either homeless or at risk of homelessness. We are looking for someone with experience in supporting vulnerable individuals to realise their goals and help ensure our clients move on into independent, suitable accommodation. Do you have experience of? • Supporting people who are homeless or at risk of homelessness, finding out about their life journey and working together to make their goals a reality through support planning. • Ensuring clients are adhering to the conditions of their license / tenancy agreement, implementing appropriate sanctions where breaches occur. • Providing person centred support to people who sometimes are facing very complex and challenging barriers such as learning disabilities, ADHD, anxiety, substance use and trauma. • Carrying out inspections to ensure housing is safe and appropriate. • Participating in property sign-ups and re-lets. • Encouraging clients to build their confidence so they can create positive relationships. • Linking in with other professionals such as Housing Officers, Probation Officers and Mental Health professionals. • Helping remove the barriers clients may have to finding suitable independent housing. • Finding a joint resolution to issues like anti-social behaviour or neighbourly disputes. • Being understanding and supportive when times are tough; becoming that friendly face for someone to talk and listen to, whilst supporting the client to tenancy sustainment. • Having difficult conversations with the people you support; being open and honest about the challenges and putting a plan in place together about what to do next. The personal qualities we're looking for: • A positive, enthusiastic attitude with a sense of professional curiosity and resilience. • Someone who enjoys working in a fast paced, dynamic team where people support each other and are happy to get stuck in. • Being able to work on own initiative and enjoy the challenge of an ever changing workload. Further information, eg job description, employee specification and guidance notes, are available to download from the website <a href="http://www.fusionhousing.org.uk" target="_blank">www.fusionhousing.org.uk</a> , or can be requested by emailing <a href="mailto:HR@fusionhousing.org.uk" target="_blank">HR@fusionhousing.org.uk</a> . TO APPLY FOR THIS ROLE: Complete our online application form via the Fusion Housing website <a href="http://www.fusionhousing.org.uk" target="_blank">www.fusionhousing.org.uk</a> . CLOSING DATE: Tuesday 10th December @ 12.00 noon. INTERVIEWS: Tuesday 17th December at the Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER. Fusion Housing has a commitment to safeguarding children and adults at risk and will ensure that all its policies reflect this. This recruitment is taking place under our Equality, Diversity and Inclusion Policy and Procedures. An Enhanced DBS check will be required. As an employee of Fusion Housing, all successful applicants benefit from the following: • 30 days annual leave; 2 floating day; statutory bank holidays (all pro-rata for P/T staff) • Flexible working • Hybrid working policy • 30-minute paid break per day • 5% employer pension contribution • Pension salary sacrifice scheme • Sick pay scheme • Inclusive maternity and parental policies and pay • Health cash plan • Access to corporate KAL membership • A full range of staff and peer support networks #LI-DNI

Support Housing Officer - Fusion Housing

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honoring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. Inspire is an innovative and forward-thinking service with a proven track record of effectively engaging people with complex lives. Our work is centred around the principles of harm reduction, providing non-judgmental, fact-based information and advice surrounding drug and alcohol use and the associated risks. Where: The Bay (covering Lancaster and Morecambe). Hours: Full-time (37.5 per week) Salary: £27,449.53 - £31,529.41 dependent on experience (Based on full time hours - pro rata for part time) Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li><li>Working collaboratively with our partner agencies to reach the best outcomes for our clients, including GP's and pharmacists.</li><li>Offering community based clinics for our clients</li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substances and mainly opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li><li>Have business insurance if driving. </li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing by one day for each year of service for the first 5 years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 18/12/2024 Closing Date 9/12/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Anna Brigden | <a href="mailto:anna.brigden@cgl.org.uk" target="_blank">anna.brigden@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

5 Jobs in Clitheroe BB7, UK