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Location: South London Salary: Circa £52,000 per annum Working Arrangement: Hybrid working availableMarks Consulting Partners are pleased to advertise an excellent opportunity on behalf of one of our esteemed clients for a Housing Manager. This is a leadership role, ideal for an experienced professional passionate about delivering exceptional housing services and driving positive change within communities.Key Responsibilities<ul><li>Leadership and Management:<ul><li>Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery.</li><li>Provide direction, mentoring, and performance management to ensure team objectives are met.</li></ul></li><li>Strategic Planning:<ul><li>Develop and implement housing strategies to meet organizational goals and resident needs.</li><li>Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary.</li></ul></li><li>Tenancy and Estate Management:<ul><li>Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices.</li><li>Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches.</li></ul></li><li>Customer Service:<ul><li>Champion a customer-focused approach, ensuring tenants receive excellent support and guidance.</li><li>Act as an escalation point for complex resident queries and complaints.</li></ul></li><li>Financial Oversight:<ul><li>Manage budgets effectively, ensuring resources are allocated efficiently.</li><li>Oversee rent collection processes and ensure strategies are in place to minimize arrears.</li></ul></li><li>Partnership Working:<ul><li>Build strong relationships with external stakeholders, including local authorities, contractors, and community groups.</li><li>Represent the organization at meetings, forums, and events.</li></ul></li><li>Health, Safety, and Compliance:<ul><li>Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements.</li><li>Maintain up-to-date knowledge of housing legislation and ensure the organization’s compliance.</li></ul></li></ul>About YouWe are seeking a candidate who is:<ul><li>Experienced in housing management or a related field, ideally in a leadership role.</li><li>Knowledgeable in housing law, tenancy management, and welfare benefits.</li><li>Skilled in managing and motivating teams to deliver high-quality services.</li><li>Proficient in financial management, including budgeting and rent collection.</li><li>A strong communicator with the ability to build relationships with diverse stakeholders.</li><li>Flexible and adaptable, with a solution-focused approach.</li></ul>What We Offer<ul><li>Competitive salary of circa £52,000 per annum.</li><li>Hybrid working arrangements to support work-life balance.</li><li>Opportunities for professional growth and development.</li><li>A supportive and inclusive workplace culture.</li></ul>How to ApplyIf you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Housing Manager

We have a new vacancy for 3 x Building Safety Officers to work for a large housing provider based in NW London. This is a permanent role paying £45,850 per annum.Role Purpose* Assist management to ensure the organisation fulfils its obligation to be compliant with the Regulatory Reform (fire Safety) Order 2005, Fire Safety Order Act 2021, Building Safety Act 2022, and any future relevant legislation * Ensure that buildings and the organisation are compliant with the individual Building Safety Cases and other relevant legislation * Undertake fire and building safety related compliance inspections and testing of equipment across the portfolio including the validating the accuracy of FRA actions * Report and analyse the compliance of FRA actions and support the delivery of initiatives to improve and maintain compliance.Key Responsibilities and Accountabilities1 Assist in the management and development of the processes relating to Landlords Statutory Compliance to comply with the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Order 2020 and Building Safety Bill 2020. 2 Assist in the design and manage Building Safety Cases for the SNG portfolio. Ensure that buildings are and remain compliant with their Building Safety Cases. 3 Assist with establishing and maintaining scheme specific lines of communication with residents so that all queries can be dealt with in a timely fashion and ensure that resident engagement is effective. 4 Ensure that general compliance is maintained throughout the communal areas and dwellings for each block; this includes but is not limited to fire safety, gas safety, electrical safety and water hygiene. Work closely with Compliance Managers to ensure contractors are following contractual processes and assist with the escalation process to gain access to complete the checks e.g. legal action, cold calling, etc. 5 Carry out inspections of FRA recommendations to verify the accuracy and confirm the best way to proceed with mitigation. Identify where value for money can be achieved from the specification. 6 Complete periodic inspections of communal areas of high-rise buildings to check cleaning standards are maintained, possessions in communal areas, inspection the functionality and performance of fire doors, raise and manage repairs through to completion. 7 Assist with contract management of contractors undertaking works to implement FRA recommendations, e.g. pre and post inspections of works, support with reporting of FRA action compliance and drive initiatives to improve compliance. 8 Responsible for undertaking tests on fire safety equipment in accordance to British standards to ensure the company fulfils its obligations. Accurate records of tests must be maintained to an auditable standard. 9 Assist with the delivery of training to staff, contractors and residents (where needed) regarding fire and building safety matters.Person SpecificationEducation* Degree level or relevant industry experienceKnowledge and Skills required* Knowledge of Legislation and Regulations relating to building safety and services. E * Knowledge of Mechanical and Electrical systems, equipment and compliance. D * Knowledge of Buildings and their internal and external components. E * Knowledge of H&amp;S legislation and statutory requirements. D * Service improvement planning and problem-solving skills. E * Negotiating and influencing Skills with the ability to deal with stakeholders and partners. E * Ability to produce reports, analyse data and present findings. * Ability to meet deadlines and plan and deliver a range of different activities. E * Ability to validate information and demonstrate attention to detail. E * Excellent verbal communication skills and the ability to adapt this approach for different audiences. E * Excellent written communication skills sufficient to write straightforward reports, letters and emails. E * Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. E * Competent on core Microsoft Office packages. EExperience Required* Experience of working within a building services environment. E * Experience of writing detailed reports. E * Experience of using a wide variety of IT systems. EAdditional Information* Driving license and access to own vehicle preferable due to location of sites. * A Basic DBS check will be carried out if placed in this role. * Successful candidate will be required to attend the Wembley office and/or be on site 3-4 times a week.

Building Safety Officers

Location: London Salary: £35,000 per annum Working Arrangement: Hybrid working availableKey Responsibilities<ul><li>The main purpose of the role is to undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection service.</li><li>You will be responsible for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and ensure we maximise income recovery. You will be guided by the Income Manager and work with the housing management team to ensure delivery of the arrears' targets.</li></ul>About You<ul><li>Understanding of the legal framework for housing and Pre-action Protocols.&nbsp;</li><li>Demonstrable knowledge and understanding of welfare benefits, specifically Universal Credit and Housing Benefits.&nbsp;</li><li>Minimum of 2 years’ experience working in rent income collection for a housing association or local authority.</li></ul>What We Offer<ul><li>Flexible hybrid working arrangements.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for professional development and career progression.</li></ul>How to ApplyIf you are passionate about making a difference in the housing sector, we would love to hear from you. Please click ‘Apply Now’ to submit your CV along with a brief statement about why you’re the perfect fit for this role.

Income Officer

Job Introduction Passionate about helping vulnerable people and possessing housing management experience? We need you! Our Sheltered Accommodation Housing delivers homes for people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. What you'll do The Supported Housing Officer (SHO) delivers housing management services and being actively involved in organising activities for the residents. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies. You will be personally committed to delivering the highest quality housing management services, ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents. How you'll do it Deliver a responsive onsite service, looking after communal facilities, first line housing management, organising activities for residents and delivering customer service of the highest standard. Overall, the role calls for a highly collaborative, service-minded, and proactive individual, keen on making a positive impact on residents' lives. The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. If this sounds like the challenge you are looking for, we would love to hear from you. To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details. We are looking for examples of the following to be addressed in your statement: Experience of working in a similar setting, providing housing management for vulnerable or older individuals How you have dealt with challenging situations for the benefit of a resident Why you are the ideal candidate for this role This role will require an enhanced DBS check, which will be requested in the event of you being offered the position as part of our pre-employment checking process. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Step 1: If you are interested, please send your application now! Closing date is midnight on 28th January 2025. Step 2: Shortlisting week commencing 3rd February 2025 Step 3: Successful candidates will be invited to interview week commencing 17th February 2025 Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents <ul> <li> Supported Housing Officer (3).pdf </li> <li> values and behaviours (1).pdf </li> </ul>

Supported Housing Officer

Job description Post Ref: CC178 Calderdale Council, are pleased to offer the opportunity to undertake the role of Independent Living Officer (ILO) within the Reablement Team. The role has been redesigned and regraded to encourage people who are thinking about a career in Health and Social Care, combining elements of Occupational Therapy, modern approaches to community rehabilitation, reablement and the innovative use of Assistive Technology to support impendence and community inclusion. These roles have been regraded to reflect the new approaches we are developing and can be the first step in a rewarding career, covering a variety of professional roles in health and local government. If you are at the beginning of your career and exploring different options before you make the decision about your future, or if you have the life experience, thinking about a career change and willing to learn new skills that will take you into areas of work you didn't know existed, please contact us for a further conversation. The new team will need to be highly professional, committed to continuous improvement, outcome driven, quality focused with the prospect of future career opportunities? We embrace innovation and encourage performance. We are keen to recruit Independent Living Officers with shared values and behaviours that remain at the heart of everything we do. The reablement team consists of a range of health and social care professionals and supports a Home First pathway and aims to: • Provide reablement to people in their own homes - including assessment and provision of equipment, aids and adaptations, assistive technology. • Reduce preventable admissions to hospital. • Reduce length of stays in hospital by supporting safe and timely discharges using a Home First model. • Provide a person-centred approach to optimise independence and confidence, enable recovery and prevent a decline in functional ability. • Undertake assessment for longer term care for those requiring on-going support. The role of ILO will be to support people to live as independently as possible through engagement, assessment and provision of equipment and aids to support independent living. You will assess, provide and install aids, equipment, adaptations, personal care, medicines management, rehabilitation exercises and support for carers to meet identified needs to support people to live safely at home and maximise independence. Closing Date: 12th February 2025 Interview Date: 18th Feb 2025 As part of our Vision (<a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a>) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a varie-ty of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised be-fore being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.

Independent Living Officer (Reablement Service)

Adferiad Overview Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services - and to prevent them becoming disenfranchised and isolated. Adferiad Recovery harnesses the talents and experience of long-established and leading Welsh charities CAIS, Hafal and WCADA. Our combined expertise in the fields of substance use, mental health, housing, criminal justice, and employment support enables Adferiad Recovery to meet the needs of our most vulnerable with a single, unified, and comprehensive approach. Housing Support Worker Candidate Pack How to Complete an Application Form If you think you might have these skills, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful, but please don't be that person. We want to hear from the widest cross section of the community. If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [email protected] or 01792 816600 Trosolwg Adferiad Mae Adferiad Recovery yn darparu ymateb hyblyg a chydgysylltiedig i'r amgylchiadau eithriadol a wynebir gan bobl â chyflyrau iechyd meddwl a defnyddio sylweddau sy'n cyd-ddigwydd a materion cysylltiedig. Mae angen cymorth cyson a di-dor ar bobl agored i niwed sy'n wynebu heriau bywyd cymhleth i sicrhau eu bod yn parhau i ymgysylltu â gwasanaethau iechyd a llesiant hanfodol - ac i'w hatal rhag mynd yn ddifreinio ac yn ynysig. Mae Adferiad Recovery yn harneisio doniau a phrofiad yr elusennau Cymreig sydd wedi hen ennill eu plwyf, CAIS, Hafal a WCADA. Mae ein harbenigedd cyfun ym meysydd defnyddio sylweddau, iechyd meddwl, tai, cyfiawnder troseddol, a chymorth cyflogaeth yn galluogi Adferiad Recovery i ddiwallu anghenion y rhai mwyaf agored i niwed gydag un dull gweithredu unedig a chynhwysfawr. Os credwch fod gennych y sgiliau hyn, ond nad ydych 100% yn siŵr, gwnewch gais o hyd a gadewch i ni benderfynu. Gwyddom fod rhai grwpiau yn diystyru eu hunain o gyfleoedd diddorol gan gymryd y bydd eraill yn fwy llwyddiannus, ond peidiwch â bod y person hwnnw. Rydym am glywed gan y trawstoriad ehangaf o'r gymuned. Os ydych chi'n cael trafferth cael mynediad i'r wybodaeth hon neu os hoffech chi ei chael mewn fformat gwahanol, cysylltwch â'n tîm recriwtio yn [email protected] neu 01792 816600

Housing Support Worker

Independent Living Housing Officer - 6 month fixed term contract Location: Somerset Salary: £31,058 per annum Hours: 37 hours per week Closing Date: Wednesday 29 January 2025 We have an interesting opportunity for an Independent Living Housing Officer to join the team for a 6 month fixed term contract. You'll be working in our Somerset region, which is a lovely area to work in. As a Housing Officer you'll be providing housing management services to customers living within our independent housing properties, taking a holistic approach, ensuring an enhanced service is offered. Our aim is to enable our customers to live as independently as possible in their homes, ensuring that additional support is put into place when needed. You'll be present in the community meeting customers in their homes and will be a dedicated point of contact. You'll have the ability to adapt your day to suit change in demands and won't be phased by a busy workload. You may also find yourself, arranging scheme meetings, facilitating social inclusion activities and completing health and safety risk assessments, so no two days will be the same. About you You will come to the role with knowledge of the housing sector and current housing issues. Alongside a strong understanding of the needs of older, disabled and vulnerable customers and the services that can be accessed for them. You will be a natural problem solver, a 'can do' person, always keen to see a task through to the end. You'll also consider yourself to be very organised, a strong record keeper and someone who is able to meet deadlines. You will be a great communicator, able to adapt your style to your audience and you will be confident in your admin and IT skills, to complete the 'paperwork' element of the role. As you'll be out and about in the community you will need a full UK driving licence and access to a vehicle for work purposes. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful candidates will undertaken an Enhanced DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Independent Living Housing Officer - 6 month fixed term contract

Support Worker (Supported Housing) Who We Are YMCA Brunel Group is a locally managed charity serving Mendip, Bath, Bristol, Wiltshire, and South Somerset. As part of the international YMCA movement, our mission is to create supportive, inclusive communities where everyone has a sense of belonging, can contribute meaningfully, and thrive. Our work includes: <ul><li>Housing Support: Every year, we provide accommodation for over 700 individuals facing homelessness, financial hardship, or barriers to employment. Many of our residents have experienced trauma, and we aim to provide more than a place to stay-we offer a pathway to independence through training, skills development, and confidence-building.</li><li>Health &amp; Wellbeing: Our Bath-based wellness centre features a gym, fitness areas, and extensive classes, fostering both physical and mental well-being.</li><li>Commercial Hostels: Operating in Bath and Bristol, our hostels help fund our community initiatives.</li><li>Youth Clubs: Our 12 youth clubs, including 4 groups for young carers, provide safe spaces for young people aged 10-19 to build connections, access information, and receive support from trusted youth workers.</li><li>Nurseries: We run eight Ofsted-registered nurseries, offering spaces for up to 360 children and setting them up for future success through early education.</li></ul>Role Overview As a Support Worker, you will play a vital role in building long-term, trust-based relationships with young adults (ages 18-25), helping them work toward independent living. You will support them in finding housing that meets YMCA's criteria, which requires them to be in work, training, or education. This role involves low-level support in various projects aimed at empowering young people. Skills and Experience Needed <ul><li>Knowledge of Housing Legislation: Familiarity with housing issues affecting homeless individuals is desirable.</li><li>Safeguarding Knowledge: Understanding of safeguarding procedures.</li><li>Experience with Young Adults: Experience conducting holistic assessments in a key-worker role.</li><li>Analytical and Research Skills: Ability to support project progression and contribute to data collection and research.</li><li>Database Management: Experience with maintaining accurate records.</li><li>Empathy and Compassion: A compassionate approach to supporting individuals in crisis.</li><li>Teamwork: Ability to work effectively as part of a team.</li><li>Driver's License: A full driving license and access to a vehicle with appropriate insurance are required.</li></ul>Benefits YMCA Brunel Group values inclusivity and offers a supportive workplace committed to equality and diversity. Benefits include: <ul><li>Enhanced annual leave and sickness pay</li><li>Paid compassionate and emergency leave</li><li>25 days annual leave plus bank holidays</li><li>Access to an employee discount portal and Employee Assistance Program</li><li>Cycle to work scheme</li><li>20% discount on childcare in Wiltshire</li><li>Heavily discounted health and wellbeing centre membership (£15/month)</li><li>Corporate gym discount through Fusion Lifestyle in Mendip and South Somerset (£38/month)</li><li>Free access to online gym classes</li></ul>Job Details <ul><li>Location: International House, Bath, and surrounding areas</li><li>Hours: 37.5 hours per week- Monday to Friday 8:30-5pm</li><li>Contract Type: 12-month temporary (with potential for renewal)</li><li>Salary: £25,200 per annum</li><li>Requirements: Enhanced DBS check</li></ul>Application Process All candidates must complete an application form. Visit YMCA Brunel Group - Careers to apply online. All applicants will undergo safer recruitment checks, including full employment history, two references, and eligibility to work in the UK.

Support worker- Supported Housing

Housing Support Officer - St Mary's Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness. As a Gold Standard Investors in People employer, we're committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. The Role - Housing Support Officer Our St Mary's Hostel in Bangor is a self-referral hostel providing support and accommodation to 13 homeless people, creating support plans based on individual needs whilst helping them to find somewhere more permanent to live. You will be committed to putting the customer at the heart of everything you do by contributing towards the delivery of a person-centred trauma informed support in a 24-hr homeless hostel. This will involve: <ul> <li>Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services</li> <li>Assisting with claims for housing and associated benefits to support residents' financial stability</li> <li>Organising and managing a range of engaging activities to promote social inclusion</li> <li>Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained</li> <li>Maintaining accurate service user records and files</li> <li>Performing regular security and fire safety checks</li> </ul>The Package <ul> <li>Permanent contract</li> <li>Salary of £25,107 per annum</li> <li>35 hours per week</li> <li>Minimum of 25 days annual leave plus bank holidays</li> <li>Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.</li> <li>Further studies support and career development opportunities</li> <li>Annual leave and cycle to work scheme</li> <li>Employee health assistance scheme</li> <li>Enhanced maternity and paternity pay</li> <li>Generous contributory pension scheme</li> </ul>Our Requirements - Housing Support Officer <ul> <li>Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh</li> <li>Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) for individuals suffering or recovering from mental illness.</li> <li>Experience of supporting people to make benefit claims.</li> <li>Good verbal and written communication skills</li> <li>Hard working, with a positive 'can do attitude'.</li> <li>At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook</li> </ul>Although not essential, experience of general housing management gained in either public or private sector, as well as experience providing engagement / social inclusion activities would be desirable. Candidates must hold a valid UK driving licence and have a vehicle available for work purposes. At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an Enhanced DBS disclosure to be undertaken by our organisation. North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview. Open day at St Mary's Join Us for an Open Day at Our Hostel! Are you interested in a rewarding role in Supported Housing. We're inviting prospective applicants to an Open Day at our hostel to gain an insightful overview of our scheme, meet our dedicated team, and explore the environment where you could be working. Date: Wednesday 22nd January Time: 1-4pm Location: St Mary's hostel, Love Lane, Bangor LL572TE This is a fantastic opportunity to learn about the role, understand the impact of our work, and meet the colleagues who may soon become your teammates. We'd love to welcome you to our Open Day! To register your attendance, please email us at [email protected] We look forward to meeting you and sharing more about the exciting opportunities we have to offer How to Apply North Wales Housing website - All applications for the Housing Support Officer roles are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button -We will not accept CVs without a completed application form.

Housing Support Officer (St Mary's)

Housing Support Worker Nights - St Mary's x 3 Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness. As a Gold Standard Investors in People employer, we're committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. The Role - Housing Support Worker Our St Mary's Hostel in Bangor is a self-referral hostel providing support and accommodation to 13 homeless people, creating support plans based on individual needs whilst helping them to find somewhere more permanent to live. You will be committed to putting the customer at the heart of everything you do by contributing towards the delivery of a person-centred trauma informed support in a 24-hr homeless hostel. This will involve: <ul> <li>Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services</li> <li>Assisting with claims for housing and associated benefits to support residents' financial stability</li> <li>Organising and managing a range of engaging activities to promote social inclusion</li> <li>Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained</li> <li>Maintaining accurate service user records and files</li> <li>Performing regular security and fire safety checks</li> </ul>The Package <ul> <li>Permanent contract</li> <li>Salary of £23,059 per annum (pro-rata)</li> <li>1 x 35 hours per week role</li> <li>2 x 24 hours per week roles</li> <li>Minimum of 25 days annual leave plus bank holidays (pro-rata)</li> <li>Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.</li> <li>Further studies support and career development opportunities</li> <li>Annual leave and cycle to work scheme</li> <li>Employee health assistance scheme</li> <li>Enhanced maternity and paternity pay</li> <li>Generous contributory pension scheme</li> </ul>Our Requirements - Housing Support Worker <ul> <li>Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh</li> <li>Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) for individuals suffering or recovering from mental illness.</li> <li>Experience of supporting people to make benefit claims.</li> <li>Good verbal and written communication skills</li> <li>Hard working, with a positive 'can do attitude'.</li> <li>At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook</li> </ul>Although not essential, experience of general housing management gained in either public or private sector, as well as experience providing engagement / social inclusion activities would be desirable. Candidates must hold a valid UK driving licence and have a vehicle available for work purposes. At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an Enhanced DBS disclosure to be undertaken by our organisation. North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview. Open day at St Mary's Join Us for an Open Day at Our Hostel! Are you interested in a rewarding role in Supported Housing. We're inviting prospective applicants to an Open Day at our hostel to gain an insightful overview of our scheme, meet our dedicated team, and explore the environment where you could be working. Date: Wednesday 22nd January Time: 1-4pm Location: St Mary's hostel, Love Lane, Bangor LL572TE This is a fantastic opportunity to learn about the role, understand the impact of our work, and meet the colleagues who may soon become your teammates. We'd love to welcome you to our Open Day! To register your attendance, please email us at [email protected] We look forward to meeting you and sharing more about the exciting opportunities we have to offer How to Apply North Wales Housing website - All applications for the Housing Support Worker roles are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button -We will not accept CVs without a completed application form.

Housing Support Worker Nights (St Mary's) x 3

The vacancy 35 hours per week Monday - Friday (wherever possible we are open to suggestion on the working hours and are happy to consider flexible job requirements such as job share, reduced hours, compressed hours etc., just let us know as part of your application) Enhanced DBS check working with Adults Closing date: 12.00 noon Friday 24th January 2024 Interview date: Wednesday 29th January 2024 Our organisation is all about people - the people who live in our homes, the people in the communities we serve and the people we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed an agile, flexible culture which supports people to do this. As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential. This role will help us to do this by providing monitoring and support in connection with tenants well-being and housing management needs. In this role, you will be responsible for: <ul> <li>Delivering a brilliant service to customers living in our older people's independent living schemes</li></ul><ul> <li>Provide intensive 'on scheme' housing management and support services to customers living in our buildings, ensuring provision of excellent services and safeguarding.</li></ul><ul> <li>Ensure that the building is compliant with health and safety and that all repairs and planned works are carried out to an appropriate standard.</li></ul>We need people who have: <ul> <li>excellent communication skills;</li></ul><ul> <li>an understanding of professional boundaries and safeguarding;</li></ul><ul> <li>experience of working in a fast-paced environment and able to meet deadlines;</li></ul><ul> <li>strong organisational skills;</li></ul><ul> <li>resilience and compassion, as you'll work with people with complex needs;</li></ul><ul> <li>a flexible attitude towards your working hours (in the event of an emergency situation);</li></ul>An enhanced DBS Disclosure check is required for this role and the ability to drive and have access to a car; Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. So, if you have a great rapport with people and can make a difference - we'd love you to join our team! #ServicesandSupportCoordinator #IndependentLiving #ManchesterJobs #housingjobs #Recruiting About us We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential. Our organisation is all about people - the people who live in our homes, the people in the communities we serve, and the people we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone! We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. The ICL team Our Independent &amp; Community Living team pride themselves on delivering a fantastic service to our customers, providing accommodation-based services to adults and young people across Greater Manchester, and striving to make a real difference in people's lives! Forging positive and supportive relationships with our customers is central to what we do, none more than in our Community &amp; Independent Living team, where we provide supported housing and independent living schemes for customers of all ages and with a variety of support needs. Whether our team are on-site 24-hours a day supporting young people living with Autism and ADHD, working at one of our fantastic independent living schemes for older people, or based at our specialist service for people with memory loss and dementia, we ensure our customers are at the heart of the services we provide, supporting them to develop and maintain their independence. As well as working to support our customers, our team also makes sure the services we run are great places to live and really call 'home'. Safety is always a priority, and our teams take a proactive role in making sure homes are always safe, secure and well managed. It's a great feeling for the team knowing they can help to make services better for our customers! Stats: <ul> <li>We provide over 300 places for people with additional support needs to live well</li> <li>We have homes and services in eight local authorities across Greater Manchester</li> <li>We provide nearly 500 homes across 12 schemes for older people in our Independent Living service</li> <li>We work with over 20 different partners to provide specialist support services in our communities</li></ul>"Thank you for your interest in joining our Independent &amp; Community Living team. For us, the Independent &amp; Community Living team is all about being reliable, respectful and proactive in the way that we interact with our customer's and other colleagues. The team is dedicated to providing the best support services to our customers, understanding their needs and building trusting professional relationships that really make the difference. We are passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring customers can live well in their homes and communities, I'd love to welcome you into the team!" Andrew White, Head of Independent &amp; Community Living Previous Next Working here Irwell Valley Homes is a great place to work, but don't just take our word for it... find out what it's like to work here from our colleagues... Rewards we offer We offer a fantastic range of benefits which include: Training and coaching Stakeholder pension scheme Up to 30 days holiday a year Two days every year to volunteer in the local community A medical cash plan Get your birthday off! £150 Perkbox allowance - plus access to hundreds of discounts and freebies Occupational Health Employee Assistant Program Financial education Loans scheme for travel season tickets Cycle to work scheme Accreditations Good Employment Charter Disability Confident Armed Forces Covenant Living Wage Employer Houseproud

Housing and Support Coordinators (Independent Living / Sheltered Housing) X2

Description G08 £33,366 - £36,124 per annum Temporary until 31/08/2025 Based within the Housing Support and Sustainment Team at Ruthin Road, and working across Wrexham County Borough, the post delivers housing-related support in line with the Welsh Government's Housing Support Grant Programme in order to help vulnerable tenants to develop or maintain the skills and confidence needed to sustain independent living and prevent homelessness. The post involves assessing eligibility and need for support; developing and agreeing support plans with tenants, delivering individually tailored support in accordance with agreed plans; and regularly reviewing and updating support plans with the tenant, including exit plans for tenants who are ready to move on from the service. Effective communication and interpersonal skills are essential, together with at least two years' experience of working in housing, social services or a similar client-based field including experience of working with vulnerable people; and a basic knowledge of Housing and / or Social Care legislation. An understanding of mental health, social services and other support agencies within the public and voluntary sector is also desirable. An Enhanced DBS is required for this position. The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age. The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Housing Support Officer

Independent Reviewing Officer Number of posts 2 Closing date 26 January 2025 Type of vacancy Permanent Work pattern Full Time Number of hours to be worked per week 37.00 Location Meadow House, Littleworth, Mansfield, Notts NG18 2TB Department Children and Families Interview date 03.02.2025 &amp; 04.02.2025 Salary £42,708 - £47,754 per annum Advert text The Independent Chair Service (ICS) provides independent reviewing of the care plans of looked after children, child protection plans, Care Leavers and plans for children in need subject to supervision orders. The ICS is in the Strategic Safeguarding and Independent Review Group in Nottinghamshire County Council. The service group also includes strategic safeguarding responsibilities including the Local Authority Designated Officer function, missing children, safeguarding children in education, child criminal exploitation and child sexual exploitation. You will be part of a team of Independent Reviewing Officers (IROs) who have responsibility for the coordination and chairing of Looked after Children and Care Leavers reviews across the county and will fulfil the role of an IRO as outlined in national guidance. A professional social work qualification is essential, together with a minimum of five years post-qualification experience and experience of providing social work supervision and support. You will be able to demonstrate experience of chairing complex meetings and have the confidence and ability to work constructively with senior managers. You must have a thorough understanding of the legal framework, regulations and guidance relating to looked after children/care leavers. You will monitor the performance of the Local Authority's function as a corporate parent and therefore, will need the ability to demonstrate independence and challenge. You will need to be competent in communicating with children and ensuring that the voice of the child is promoted. You will need to be able to demonstrate knowledge in relation to representation and complaints processes/procedures and be able to define high quality practice standards to improve outcomes for looked after children. The role requires the ability to problem solve and organise/manage your own time effectively under pressure. Excellent verbal and written communication skills are crucial. You will receive regular supervision and be part of a supportive team. Please contact Bev Mundle (0115 8041531) or Izzy Martin (0115 8041004) for an informal discussion. Appointment to this post is subject to a Disclosure and Barring Service check. Job Description / Person Specification Competency Framework Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation. If you have previously started an application form for this vacancy, please login and select "Your applications" by clicking on the dropdown at the side of your username, then select the relevant vacancy to continue with your application.

Independent Reviewing Officer

Job summary The Housing Support Grant (HSG) is a new pilot project supporting clients with drug and alcohol issues who are also at risk of losing their tenancy. To be eligible, clients need to be in temporary, supported, emergency or private rented accommodation. Main duties of the job We work alongside the community teams and with external agencies to support our clients to prevent homelessness. The focus is to support in any way that the client needs to help them remain accommodated. About us Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online.We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.We Are With You. Job description Job responsibilities All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advisedWe are looking for two Housing Support Workers to work in the West of Cornwall, although one could work in the Truro office if required.We are part of a large integrated drug and alcohol service working with some of Cornwall's most excluded and disadvantaged people. We have various positions available in our Drug and Alcohol Outreach, Hospital Outreach and Housing teams. Successful candidates will also work alongside in-house services which include community, clinical, criminal justice and a residential rehabilitation facility. WithYou is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen.Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it, so why don't you apply to be part of something great!You will be a resilient and committed individual who has an understanding of the problems faced by individuals finding themselves homeless or in insecure accommodation.Benefits<li>Competitive salary</li><li>28 days annual leave, plus bank holidays</li><li>An extra day off for your birthday or a special occasion of your choice</li><li>Enhanced maternity, paternity and adoption leave</li><li>2 days paid volunteer leave per year</li><li>Auto-enrollment into We Are With You's pension scheme</li><li>Access to a Blue Light Card - giving you great savings on big high-street and online brands</li><li>Flexible working opportunities and access to a range of services and resources to support you with your wellbeing</li><li>We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period</li>Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. Job description Job responsibilities All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advisedWe are looking for two Housing Support Workers to work in the West of Cornwall, although one could work in the Truro office if required.We are part of a large integrated drug and alcohol service working with some of Cornwall's most excluded and disadvantaged people. We have various positions available in our Drug and Alcohol Outreach, Hospital Outreach and Housing teams. Successful candidates will also work alongside in-house services which include community, clinical, criminal justice and a residential rehabilitation facility. WithYou is all about working with our clients to find the right path for them to get back to where they want to be, and you will be joining an amazing team of people who go the extra mile to make that happen.Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it, so why don't you apply to be part of something great!You will be a resilient and committed individual who has an understanding of the problems faced by individuals finding themselves homeless or in insecure accommodation.Benefits<li>Competitive salary</li><li>28 days annual leave, plus bank holidays</li><li>An extra day off for your birthday or a special occasion of your choice</li><li>Enhanced maternity, paternity and adoption leave</li><li>2 days paid volunteer leave per year</li><li>Auto-enrollment into We Are With You's pension scheme</li><li>Access to a Blue Light Card - giving you great savings on big high-street and online brands</li><li>Flexible working opportunities and access to a range of services and resources to support you with your wellbeing</li><li>We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period</li>Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. Person Specification Qualifications Essential <ul> <li>OCN/NVQ level 3 or equivalent or willing to achieve this within 12 months.</li> <li>Full UK Driving Licence and own transport (the role will involve travelling to a variety of centres across Cornwall)</li> <li>Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.</li> </ul> Experience Essential <ul> <li>Evidence of continuous professional development.</li> <li>Demonstrable experience working in the fields of outreach, housing/homelessness health, social care, criminal justice, domestic abuse, or another specialist setting</li> <li>Successful track record of working with substance misuse clients</li> <li>Resilient and the ability to prioritise and work under pressure</li> <li>Knowledge and understanding of health and safety, including assessing high-risk situations for service users</li> <li>Knowledge and understanding of homelessness, assessment, care planning and key working</li> <li>Ability to build effective relationships with a range of internal and external stakeholders Ability to work effectively as a team player.</li> <li>Ability to work flexible and unsocial hours as required</li> </ul>Person Specification Qualifications Essential <ul> <li>OCN/NVQ level 3 or equivalent or willing to achieve this within 12 months.</li> <li>Full UK Driving Licence and own transport (the role will involve travelling to a variety of centres across Cornwall)</li> <li>Should you be successful in your application, you will be required to provide 3 years worth of references and where applicable, will need to undergo an enhanced DBS check.</li> </ul> Experience Essential <ul> <li>Evidence of continuous professional development.</li> <li>Demonstrable experience working in the fields of outreach, housing/homelessness health, social care, criminal justice, domestic abuse, or another specialist setting</li> <li>Successful track record of working with substance misuse clients</li> <li>Resilient and the ability to prioritise and work under pressure</li> <li>Knowledge and understanding of health and safety, including assessing high-risk situations for service users</li> <li>Knowledge and understanding of homelessness, assessment, care planning and key working</li> <li>Ability to build effective relationships with a range of internal and external stakeholders Ability to work effectively as a team player.</li> <li>Ability to work flexible and unsocial hours as required</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name We Are With You Address Penzance Penzance TR18 2JD Employer's website

Description Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation. The starting salary for this role is £33,183 per annum based on a 35 hour working week. About the Organisation We are a vibrant, local charity that helps vulnerable children, young people and adults to belong, contribute and thrive. Our wide range of projects and activities aim to create happy, healthy and connected communities. About the Role A Senior Support role within supported housing delivering high quality leadership to staff and support to our client group of young people to empower them to make positive changes moving towards independent living in the community. Main Responsibilities: <ul><li>A link between support staff and Housing Management to be a trusted, responsible and reliable senior staff member to deal with issues that occur during the shift and being a support for fellow staff.</li><li>Share the vison of the CEO and housing management.</li><li>Lead on prevention of resident evictions by way of MAPs' and managing incidents in a trauma informed manner in line with housing policies.</li><li>Oversee and report on compliance of support hours provided by staff, including support sessions, rooms, checks, outcome star, safety plans and risk assessments.</li><li>Oversee core-forms via the government website to ensure compliance.</li><li>Provide Duty Officer cover within Housing for Managers during times of annual leave, sickness and off site reasons.</li><li>Resolve issues at a level where senior management involvement should not be required.</li></ul>Other Responsibilities: <ul><li>Provide key 1-2-1 and group support to residents, including supporting young residents as directed by Housing Management, including carrying out support plans, rooms, checks, outcome stars and other support tools directed by housing management.</li><li>To induct residents into their accommodation ensuring the terms of the licence agreement and house rules are understood and all health and safety issues are fully complied with.</li><li>To lone-work from time to time when called upon and to adhere to the Lone-Working Policy.</li><li>Provide inclusive and resilient move-on plans for residents including incorporation of our own YMCA move on accommodation.</li><li>To be proactively responsible to safeguard adults, young people and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding undertaking best practice and carrying out our legal and moral duties to respond to related concerns, disclosures or allegations appropriately.</li><li>The jobholder may be required to carry out other duties as directed by the CEO or Housing Management.</li></ul>The close date for this role is 20.01.2025 with interviews to follow. To apply for this role, please click HERE . Files to download <ul> <li> Job Description (PDF) </li> </ul>

Senior Housing Support Officer

JOB DESCRIPTION Title: Housing Support Officer Salary: £12.28 per hour Working Hours: 18.75 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. THEY MUST ALSO MEET THE REQUIREMENTS OF OFSTED. √ Please submit both CV and Covering Letter to be considered

Housing Support Worker Target Housing is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. Over the past 30years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! The Role The post holder will be working within Doncaster with support services for vulnerable adults, particularly those individuals of an offending background and complex needs. Responsibilities include: Housing Management <ul><li>Engage with referral agencies to generate referrals for the service</li><li>To undertake appropriate assessments for potential service users and to review and update these as required</li><li>To complete all documentation including tenure agreements, property inventory, disclosure forms and an application for housing benefit</li><li>Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained</li></ul>Support <ul><li>Maintain contact with service users in accordance with the requirements of the service</li><li>Design and deliver an effective person-centred support plan</li><li>Complete and regularly review safety plans</li><li>Meet service users in the community and at home and, where necessary, accompany them to appointments with relevant agencies</li><li>Develop professional relationships with a range of external agencies</li><li>Support service users to integrate into the community</li><li>Develop a move-on plan for service users</li><li>To keep clear and comprehensive records and case notes.</li></ul>Qualifications / Requirements: <ul><li>A valid UK driving license and access to own vehicle. Business insurance will be required.</li><li>Enhanced DBS Check</li></ul>CLOSING DATE: 27th January. We reserve the right to close this vacancy earlier should we receive sufficient applications for this role. Therefore, if you are interested , please submit your application as early as possible. Target Housing welcomes applications from all sections of the community.

You We are looking for a Housing Support Worker to join our Housing team in Romford. You will assist in the day to day running of the hostel to meet clients' needs through a high-quality service which enables individuals to address their support needs as well as any behavioural issues. The right candidate will be responsible for effectively managing a caseload that provides constructive guidance to clients through dynamic support planning, as well as oversee individual rent accounts to minimise the risk of arrears and loss of accommodation. The role also includes the delivery of individual and group activities that provide opportunities and experiences where service users are able to learn and develop life skills in a safe, accepting environment. The ultimate aim is for service users to be in a position of being able to hold down full-time employment and maintain their own tenancy to enable a positive move-on. If you are able to conduct yourself in a professional manner, have the skills to manage a tenancy caseload with minimal supervision and have good knowledge of current and future benefits arrangements, you just may be the person we are looking for. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive Programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need, and have successfully adapted to the needs of the communities in which we're based on a number of occasions. Our staff are dedicated to making other people's lives better through the services we provide, and live our Values to Be MORE - Motivated, Open, Respectful, Empowered - so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Hours: 37.5 hours per week</li><li>Work Pattern: Monday to Friday, shifts vary 8am-4pm &amp; 2pm-10pm including Bank Holidays and weekends every 7 weeks.</li><li>Contract Type: Permanent</li><li>The Job Description and Person Specification can be found here: Housing Support Worker.pdf</li></ul>YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. We don't accept CVs or Resumes as applications. You are required to download the application form to complete and re upload to the system for the Recruiting Manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to an Enhanced Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and we are committed to Equal Opportunities. Therefore we value the importance of diversity and positively welcome applicants from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics, within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

If this is YOU, and you want to learn more about this role and the work of the YMCA, before you make an application please contact: Caroline Boyce 0121 714 2626 or 0121 524 1950 (Monday-Friday, 9-5pm) we will not accept online CV submissions JOB DESCRIPTION Title: Housing Support Worker Salary: £11.55 per hour Working Hours: 15 hours per week (on average) based on a rota of alternate weekend shifts of 12 hours one week and 18 hours second week. Due to the nature of the post evenings and Bank Holiday work may be necessary. Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To support Housing and Support Officers with resident induction to the allocated Black Country housing property once an offer has been made to an applicant. 2. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 3. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 4. To support residents to maintain their allocated property by teaching them how and encouraging them to keep their property clean. 5. Reporting any property defects in a timely manner. Housing Management Services 6. Respond to housing enquiries and provide information and signposting to applicants as they arise. 7. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 8. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 9. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 10. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 11. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment and Engagement Support 12. Create a safe and welcoming environment for young people, building positive relationships with them. 13. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 14. Plan and deliver engaging needs led activities and programmes that promote personal growth and development. 15. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 16. Support the implementation of workshops, group discussions, and recreational activities aimed at promoting personal development and social skills. 17. Ensure that all safeguarding concerns are recorded, and action taken where required. Maintenance Tasks 18. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 19. Support residents to raise repairs and maintenance issues or do so on their behalf. 20. Support colleagues to maintain the general security of the buildings including the areas open to the public. General 21. Ensure case studies and feedback forms are collated after sessions. 22. Utilise feedback mechanisms to continuously adapt and enhance program delivery and content 23. Gather weekly participant numbers at sessions, work towards meeting KPIs set by Housing Services Manager. 24. Ensure that all activities are safe and secure for all participants by completing risk assessments as appropriate. 25. Contribute to the review of paperwork, policies and procedures and systems used within the housing services to improve services and ensuring best practice. 26. Promote the aims and purposes of the YMCA. 27. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 28. To represent the association at agreed external meetings and report back to the Housing Services Manager. 29. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Worker Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing or youth work √ Experience of working in a supported housing or youth work environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing or youth work and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. THEY MUST ALSO MEET THE REQUIREMENTS OF OFSTED. √

If this is YOU, and you want to learn more about this role and the work of the YMCA, please contact: Caroline Boyce 0121 714 2626 or 0121 524 1950 (Monday-Friday, 9-5pm) we will not accept online CV submissions, please call to apply JOB DESCRIPTION Title: Housing Support Officer Salary: £12.28 per hour Working Hours: 37.5 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. THEY MUST ALSO MEET THE REQUIREMENTS OF OFSTED. √

Description Please note that this vacancy is not part of Surrey County Council, we are advertising this on behalf of a partnership organisation. The salary range for this role is £27,225 per annum based on a 37.5 hour working week, including evenings, weekends and bank holidays. About the Organisation At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Guildford Foyer provides 24 hour supported accommodation housing up to 34 young people aged 16-25 who have multiple and complex needs, including many who are unaccompanied asylum-seeking young people. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Our supportive staff team comprises of Support Workers, night staff and two managers. About the Role We are looking for a Supported Housing Support Worker to join our Guildford Foyer team. Main areas of responsibilities are: Housing <ul><li>Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. </li><li>Promote a credit culture, encouraging young people to keep up to date with all payments for rent.</li><li>Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.</li><li>Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.</li></ul>Coaching and Engagement <ul><li>Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.</li><li>Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. </li><li>Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.</li><li>Maintain client records on In-Form (client database) detailing the young person's journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). </li></ul>General <ul><li>Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working</li><li>Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.</li><li>Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. </li></ul>Shortlisting Criteria Experience and Knowledge <ul><li>Experience relating to housing, support work, and/or working with young people at risk</li><li>Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. </li><li>Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.</li><li>Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.</li><li>Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.</li></ul>Skills and Abilities <ul><li>Ability to communicate clearly both verbally and in writing for appropriate recording of a resident's progression, and to evidence outcomes achieved.</li><li>Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. </li><li>Ability to work autonomously, and use own initiative, as well as being part of a team.</li><li>Clear verbal and written communication skills, good IT, and keyboard skills.</li><li>Ability to de-escalate volatile situations and manage challenging behaviour appropriately.</li></ul>Additional information Successful candidates will already have the right to live and work in the UK without restrictions An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve. Accessibility - If you require assistance or have questions regarding the application process, please contact us. If you are local to our Head Office in Hove, we can provide you with a paper copy of the job advert and application form. The close date for this advert is 30.01.2025 with interviews to follow. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third-party service provider. To apply for this role, please click HERE .

Supported Housing Support Worker

We are currently recruiting for a Housing Support Worker to join our Support Services Team. <ul><li>Monday - Friday working hours</li></ul><ul><li>Free training provided </li></ul><ul><li>Access to a suite of e-learning accredited courses</li></ul><ul><li>Free Uniform </li></ul><ul><li>Paid Mileage </li></ul>Tarasis Support Services provide housing and support to some of the most vulnerable people in our community. The successful applicant will work to build the skills and confidence of their service users. You will be providing individualised support to each service users based on their needs. The Housing Support Worker supports individuals to sustain their tenancies and prevent homelessness while helping them to live independently within the community. They will assess the needs and risks of their service users and act accordingly and will assist their service users in setting and attaining realistic and achievable targets. The successful applicant must have: <ul><li>A minimum of one years' work experience, working within housing or Social Care </li></ul><ul><li>Proven ability to effectively support and work as a member of a team</li></ul><ul><li>Full EU Driving licence and access to a car</li></ul><ul><li>Fluent English</li></ul>*Full job description available upon request* INDHP Tarasis Enterprises is an equal opportunities employer

Support Services: Housing Support Worker

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82168 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme Application Instructions: To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CV's as a method of application. A list of all roles available can be located at: <a href="http://www.creativesupport.co.uk" target="_blank">www.creativesupport.co.uk</a> Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications. For role or application queries please email <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Job Description About the Role We have an exciting opportunity for a part time Independent Living Advisor to join our team on a permanent basis covering our schemes in Bath. The successful candidate will work Monday - Friday 9:00am - 3:00pm and will be working across our 3 sites Chelscombe, Church Street and Chelwood Drive in Bath. You will need to hold a Full UK Driving Licence and have access to own vehicle. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement. You will also assist customers in accessing correct housing benefit assistance or financial advice to pay rent/service charges, and complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance. What we're looking for: <ul> <li>Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience in carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>If you're interested in joining us and would like to apply for this role, we would love to hear from you! Please note: This role is subject to a basic DBS check which will be provided by The Guinness Partnership. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. Our Care &amp; Support Service helps vulnerable people live as independently, happily, and healthily as possible, specialising in services for older people and people with learning and physical disabilities. Our aim is to improve people's lives and create possibilities for them. We make a difference by listening and responding to our customers' needs. We strive to be a great place to work, with employees who are passionate about what they do. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Independent Living Advisor

Job Description About the role We have a new opportunity for a full-time permanent Customer Liaison Officer which will be based in the Manchester region. The Customer Liaison Team consists of a dedicated team of Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced housing professional, but you'll also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: <ul> <li>Excellent customer service delivery, demonstrating good communication and relationship building skills.</li> <li>Highly self-motivated with the ability to plan and work effectively without high levels of supervision.</li> <li>Ability to work 'on the go' using mobile technology.</li> <li>Strong resource and time management, and the ability to prioritise, delivering value for money.</li> <li>Experience of working in a climate of legislative and organisational change.</li> <li>Proven problem-solving and decision-making skills.</li> <li>Resilient and able to deal with challenging situations and deliver sustainable outcomes.</li> <li>Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.</li> <li>Able to demonstrate Guinness behavioural competencies.</li></ul>Desirable Experience: <ul> <li>Experience of working in the housing or property sector.</li> <li>Academic qualifications in Housing and/or Tenancy Management.</li> <li>Knowledge of regulatory legislation for social housing.</li> <li>Previous budget management experience.</li></ul>If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria. This position will require a basic DBS check which will be paid for by The Guinness Partnership. About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

52 Community and customer services Jobs