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Office base: Birmingham, B15 + Travel&nbsp; Salary: £35,330 per annum&nbsp; Hours: 35 per week&nbsp; Contract: PermanentJoin us as a Tenant Engagement Officer where you will drive a range of tenant engagement opportunities, identify trends and negotiate realistic improvements to services – a brilliant opportunity to have a real impact on services, policies and decision marking!In this impactful role, you'll support a range of projects that positively impact tenants. Being naturally curious and confident analysing data, you'll adopt an inquisitive approach that enables you to thoroughly explore, and critically interpret performance data to our improve services. You'll also engage with a diverse range of tenants through consultation activities, including our My Voice programme, focus groups, surveys and home-to-home visits, to scrutinise the performance of the services we provide. Using your excellent communication skills, you'll appropriately challenge existing practices through business stakeholders and write reports for wider business consideration.In return, we offer you a supportive and collaborative environment where you're empowered to enhance tenant experience!Our ideal candidate?&nbsp;We're looking for a self-led person with a genuine enthusiasm and commitment to delivering tenant led service improvements.&nbsp;Your application will also demonstrate:<ul><li>Experience of improving services from a customer / tenant perspective.</li><li>Experience of analysing data, writing reports and presenting information to different audiences.</li><li>You're able to work in a dynamic environment and manage a large and varied workload with competing priorities and deadlines.</li></ul>As an organisation we value collaboration with our tenants, so you can expect a balance of working from the office and meeting tenants in the community (3 days per week), and working from home (2 days per week).&nbsp;Please be aware, you must be willing and able to travel across the Midland Heart portfolio (West &amp; East Midlands) to meet with tenants in locations that are inaccessible via public transport.Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.Our tenants rely on us and our services. Their voice, experience and concerns must sit at the heart of the work we do to design, deliver and evaluate our services. Our Tenant Scrutiny team proudly lead the way in supporting this critical work by understanding tenant demographics, driving the involvement of our tenants and collecting tenant feedback to scrutinise the performance of the services we provide.We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).Closing Date: 13 April 2025Assessment Process:1st stage – Initial Teams call – Thursday 24th April 252nd stage – Interview/Assessment on site – Wednesday 30th April 25Interested?Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.No agencies please.

Tenant Engagement Officer

Hybrid Working – 3 Days onsite in Hemel HempsteadAn exciting opportunity has arisen within our Housing Department for an experienced Housing Officer to join our dynamic team.The role involves managing a geographical patch of properties and duties will include:<ul><li>Carrying out tenancy reviews and tenancy audits with residents in their homes</li><li>Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding</li><li>Taking appropriate action regarding breaches of tenancies</li><li>Working collaboratively with the other teams and services to ensure appropriate action is taken to deal with breaches of tenancies</li><li>Assisting with Court processes and representing Hightown in court where necessary.</li><li>Resident involvement throughout the week travelling across your geographical patch</li></ul>Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include:<ul><li>Anti-Social Behaviour</li><li>Domestic Abuse</li><li>Tenancy Fraud</li></ul>As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed.Due to the nature of the role, you must have a driving licence and access to a vehicle for work purposes.About UsHightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housingandsupport. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year.The BenefitsWe offer a range of benefits which include:<ul><li>33 days of annual leave including Bank Holidays, rising to 35 days with service</li><li>£39,039 pa for 35 hours a week contract</li><li>Monthly attendance bonus</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee support and health &amp; wellbeing services</li><li>Well-equipped on-site gym</li></ul>If you are interested in joining our friendly team, please apply below.Interview Date: Monday 31st March 2025Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.We are an Equal Opportunities &amp; Disability Confident Employer.

Housing Officer

About Us: At Hightown, we are committed to ensuring the highest standards of health and safety for our corporate, landlord, customer, and employee environments. We believe in proactive risk management and continuous improvement to create a safe and compliant workplace. If you are a strategic thinker with a passion for health and safety, we want you to join our Senior Leadership Team!Job Description: As the Head of Health and Safety, you will be Hightown's Competent Person and strategic lead on all aspects of health and safety. You will ensure legislative compliance and promote risk mitigation across all areas of the business. This role requires effective management and innovative solutions, strong collaboration with key stakeholders, and influencing the strategic direction of the service based on operational and legislative environments.Key Responsibilities:<ul><li>Act as Hightown's subject matter expert, providing guidance and support on technical, legal, and other health and safety issues.</li><li>Develop, review, and implement health and safety policies, procedures, and guidance.</li><li>Ensure compliance with health and safety legislation through agreed solutions.</li><li>Inspire colleagues to embed a proactive approach to health and safety across the Association.</li><li>Monitor and report on health and safety performance, identifying areas of concern and opportunities for improvement.</li><li>Advise the Executive team and Board on legislative requirements and accountabilities, providing assurance on the effectiveness of health and safety systems.</li><li>Collaborate with the Head of Asset Management and Sustainability to oversee asset compliance data and prepare reports.</li><li>Work with the Head of Care and Supported Housing Services to ensure health and safety within Hightown's services.</li><li>Develop and implement Business Continuity Plans and emergency response procedures.</li><li>Provide oversight and guidance to colleagues to ensure safety remains a priority.</li><li>Set budgets and manage expenditure in line with specific budgets.</li><li>Manage and motivate a team, ensuring high standards across all areas of operation.</li><li>Chair Hightown's Health and Safety Consultation Committee, leading on the development and implementation of action plans.</li><li>Horizon scan for new health and safety legislation, analysing its impact on Hightown's operations and corporate risk.</li></ul>Requirements:<ul><li>Proven experience in a senior health and safety role.</li><li>A recognised Health and Safety qualification</li><li>Strong knowledge of health and safety legislation and best practices.</li><li>Excellent leadership and management skills.</li><li>Ability to influence and collaborate with key stakeholders.</li><li>Strong analytical and problem-solving skills.</li><li>Effective communication and interpersonal skills.</li><li>Full UK driving licence and access to a vehicle</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development.</li><li>A supportive and inclusive work environment.</li><li>The chance to make a real impact on the safety and well-being of our community.</li><li>33 days annual leave including Bank Holidays</li><li>Monthly attendance bonus</li><li>Life Assurance</li><li>Free access to on-site gym</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out.No Agencies PleaseHightown is an Equal Opportunities Employer

Head Of Health and Safety

Do you have an interest in retrofit and are excited about improving the quality of social housing?Do you want to be part of a team delivering an ambitious retrofit programme and take responsibility for project delivery?Are you looking for a role that will actively invest in your professional development?You should have experience in project management, construction and retrofit and be interested in applying your technical expertise in buildings and energy efficiency to improve the quality of council-owned homes across the Borough.This is the perfect opportunity to apply your skills in retrofit and decarbonisation and improve the quality of social homes within an experienced Planned Works team. Waverley Borough Council are currently delivering Wave 2.2 of the Warm Homes: Social Housing Fund and have made an ambitious bid application for Wave 3 of the grant funding scheme. You would be responsible for delivering this domestic retrofit programme with the support of the wider team.This is a hybrid role – mixture of home and office working.Salary range: £41,267 - £44,387 (pay review pending 1st&nbsp;April).Contract type: 3 year Fixed Term contract.This post is a full-time role at 37 hours per week. However, all applications will be considered.For an informal discussion about the post, please contact Katie Reilly, Energy Efficiency Project Lead on 01483 523544.We do not accept CVs without a completed application form. Strictly no agencies please.Closing date for applications:&nbsp;12:00 noon on Friday 11th&nbsp;April 2025.Interview date:&nbsp;Wednesday 23rd&nbsp;April 2025.Please note we do not accept applications after the time given on the advert.

Retrofit Project Officer

The vacancyDo you have the expertise, leadership skills, and enthusiasm to ensure that our homes are safe, secure, and free from property risks? If so, we have an exciting opportunity for you to make a lasting impact on the lives of our customers.About the RoleAs our new Head of Healthy Homes, you’ll lead a proactive, customer-focused approach to property risk management, ensuring our homes are safe and well-maintained. Your work will cover key areas such as damp and mould, disrepair, stock condition, and our internal teams delivery of planned works. You will be responsible for ensuring we identify and mitigate risks created by maintenance issues before they become major problems for our customers.You will work at a strategic level, regularly reporting to the Board on how we are protecting our customers. Using data-driven decision-making, you will identify root causes of property risks and failures, ensuring our long-term investment strategy supports a preventative approach.You will also lead multiple teams, ensuring effective collaboration across departments such as compliance, service delivery, and neighbourhood management to provide the best outcomes for our customers.Key Responsibilities<ul><li>Lead and develop teams focused on HHSRS property hazards, damp and mould, disrepair, and stock condition surveying.</li><li>Oversee remediation and planned works, ensuring homes remain safe and in good condition.</li><li>Manage our internal planned works team, ensuring they deliver the quality required to drive customer satisfaction.</li><li>Use data and insights to identify root causes of property defects and drive proactive maintenance strategies.</li><li>Ensure compliance with legal, regulatory, and health &amp; safety requirements, reducing risk and improving standards.</li><li>Work closely with the Board, internal teams, and external partners, providing expert advice and influencing policy.</li><li>Manage significant budgets and procurement for specialist contractors.</li><li>Champion a customer-first approach, ensuring complaints are resolved effectively and homes remain safe.</li><li>Develop training programmes to empower frontline staff to identify and address property risks.</li></ul>What We’re Looking For<ul><li>A property related qualification e.g. surveying, or equivalent experience.</li><li>Proven leadership experience in social housing, managing teams across asset management, repairs, compliance, and stock condition.</li><li>Strong knowledge of building regulations, property defects, HHSRS, disrepair law, and compliance standards.</li><li>Experience using data and analytics to inform strategic decision-making.</li><li>A track record of working in high-profile roles, influencing stakeholders, and managing Board-level reporting.</li><li>Excellent project management skills with the ability to coordinate large-scale property investment and remediation work.</li><li>A customer-focused mindset, ensuring homes are safe, secure, and fit for purpose.</li><li>CIH level 4 qualification, or a willingness to work towards this.</li></ul>You will need a full UK driving licence as you’ll be regularly travelling across the Bromford geography. A Basic DBS and consumer check will also be required.In the event of a high volume of applications, we reserve the right to close the vacancy early.Why Join Us?At Bromford we are committed to delivering homes that enable our customers to thrive. This is a high-impact leadership role, giving you the opportunity to shape the future of housing safety and make a real difference to our customers’ lives. If you are ready to take on this challenge, apply now and be part of a team that puts customer safety at the heart of everything we do.About usWe are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Head of Healthy Homes

£65,000 pa + benefits&nbsp;Fixed Term Contract for 12 months&nbsp;North West LondonIf you have significant experience of working within community settings, have successfully led and inspired teams, and are committed to empowering communities, then this is the role for you. Bring your passion and expertise to help shape and deliver impactful place-based community investment programmes that create lasting benefits for the people and places we support.Our Peabody Community Foundation supports people in our communities to live healthier, wealthier and happier lives. To help deliver our core social purpose, your strategic mindset and strong leadership skills will ensure the smooth coordination and delivery of Peabody’s place-based community investment activity in North West London, focusing on our key boroughs in the region – Brent, Ealing, Hammersmith &amp; Fulham, Kensington &amp; Chelsea and Westminster.As a Community Investment Manager, you’ll work closely with key stakeholders, including people living in our communities, to ensure our programmes are responsive, resident-led, and aligned with local priorities. You’ll lead and motivate a team of five, supporting them to deliver high-quality work alongside other colleagues and collaborators. This will span projects as diverse as Open Havelock in Southall, the deepening of our work in Church Road in Brent and working with communities living in and around our heritage estates and our newer developments, including Friary Park in Acton and Portobello Square in North Kensington.You’ll also play a key role in building strategic public, private and third sector partnerships, securing funding, and ensuring Peabody’s community investment work is impactful, data-driven, and financially sustainable.You’ll be expected to travel extensively to oversee projects, meet with people in our communities, and collaborate with partners. You’ll be in a wider team of other regional Community Investment Managers, working in North East London, South London, Thamesmead and the home counties – all working collectively to drive impact.This is a dynamic and strategic role, and if you’ve ever wanted a job where you can truly make a difference, this is it.What you’ll be doing<ul><li>Leading on the development and delivery of place-based community investment plans that respond to local needs and priorities</li><li>Building strong relationships with residents to ensure projects are co-designed and community-led</li><li>Overseeing a £700k budget, ensuring effective financial management and investment in high-impact projects</li><li>Managing a high-performing team, fostering collaboration and innovation to deliver excellent outcomes</li><li>Working in partnership with local authorities, MPs and councillors, funders, public health teams, and grassroots organisations to bring investment, resources, and opportunities to Peabody neighbourhoods</li><li>Using impact measurement tools to evidence and enhance the effectiveness of our community investment programmes</li></ul>What we’re looking for<ul><li>A passion for driving positive social change in diverse communities</li><li>Proven experience in successfully designing, delivering, and measuring community investment projects</li><li>A strong track record of working with communities, building trust, and delivering resident-led initiatives</li><li>Demonstrable leadership skills, with experience in managing teams, projects, and budgets</li><li>The ability to build and maintain strategic partnerships, leveraging funding and resources to benefit local communities</li><li>Excellent communication skills, with the ability to engage with a diverse range of stakeholders, from residents to senior officials</li></ul>Why join us? At Peabody, our purpose is to help people flourish. Here are just a few of the benefits of working with us:<ul><li>30 days’ annual leave (plus bank holidays)</li><li>Flexible benefits, including healthcare, dental care, and a discount portal</li><li>4x Life Assurance</li><li>Two additional paid volunteering days each year</li><li>Family-friendly policies</li><li>Up to 10% pension contribution, matched 1:1</li></ul>This role will require an enhanced DBS check.Closing date: 7th April 2025.&nbsp;You must be eligible to work in the UK to apply for this vacancy.&nbsp;Peabody are not able to offer Visa sponsorship.

Community Investment Manager

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youYou will provide a high level of administrative support for the professional standards offer, including supporting the professional standards framework and self-assessment, professional standards committee and related working groups; codes of conduct / ethics and CIH complaints against breaches of these codes; membership upgrades; validations and recognitions processes; and the members’ CPD, monitoring and accreditation process.We are looking for an enthusiastic individual who can juggle several tasks and priorities with accuracy. You will be a self-starter and have experience of administrative and invoicing/payment systems and procedures, customer service, databases, minute taking and working to targets.Most importantly you will have a ‘can do’ attitude and enjoy working independently and flexibly as part of a team.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.&nbsp;For an informal chat about this role, please contact Anabel Navarro, professional standards manager, on 02075 203384, or email <a href="mailto:anabel.navarro@cih.org" target="_blank">anabel.navarro@cih.org</a>&nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.Closing date for applications:&nbsp;Tuesday 1st April 2025Interviews due to take place:&nbsp;w/c Monday 7th April 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Professional standards senior administrator

About youAs we continue to develop and grow our fantastic qualifications offer, we are looking for a quality assurance manager to join our team. If you want to be part of a great team who also provide apprenticeship services, then we’d love to hear from you.You will play a pivotal role within our education team, leading the quality assurance function. Your expertise will be vital in enabling us to grow our qualifications and maintain our leadership position in housing education across the UK.You will be a quality assurance expert with a proven ability to build and cultivate strong relationships while developing strategies, policies, and processes that uphold the highest standards and comply with regulatory requirements. Strong multitasking abilities and the capacity to prioritise effectively, along with the skill to inspire and lead a team, are essential.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about this role, please contact Azi Jacklin, awarding organisation manager on 02476 851 703 <a href="mailto:azize.jacklin@cih.org" target="_blank">azize.jacklin@cih.org</a>.For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;Closing date for applications: Sunday 30&nbsp;March 2025Interviews due to take place: Monday 7&nbsp;April 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Quality assurance manager

Employer:Woking Borough CouncilSalary Range - £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and a vehicle allowance of £2,600Location: WokingContract: PermanentWorking Pattern: Flexible Hours/Full TimeHours: 37 hours per week.DBS Check: YesClosing Date: 30/03/2025 at 23:55Reference: COM/25/305557Are you passionate about engaging with customers and giving them a voice? Are you someone who can help foster an open and positive complaints culture that doesn’t shy away from complaints and learns from resident feedback?We have a new and exciting opportunity to join the Housing Services team as a Housing Complaints &amp; Insight Officer. This role has been created to support our transformation journey particularly developing a resident centric and open approach to complaints handling and driving forward analysis of complaints data, developing a lessons learnt approach and contributing key insights that will help transform services and improve customer satisfaction.This is an exciting time to join Woking Borough Council as we continue to transform our Housing Service in line with our Housing Improvement Plan and resident feedback. The successful candidate will be joining at a time where they can play an important role in this journey and utilise their skills, experience and commitment to residents.We are seeking a motivated, flexible, and highly organised individual who will be responsible for managing all aspects of complaints handling including initial contact with residents, logging of complaints, liaising with investigating officers/Managers for complaints responses at all stages of the complaints process, as well as dealing with all cases referred to the Housing Ombudsman service.You will have a sound understanding of regulatory timescales and deadline and experience in all aspects of complaints handling and complex complaints resolution. The successful candidate will have a focus on handling complaints fairly, openly and providing a high-level of customer experience.The ideal candidate will also be able to demonstrate experience in analysing complaints data and trends and presenting this information to Housing Managers of all seniority levels and support the development of a “lessons learnt” culture within the Housing Service that focuses on service improvement through a variety of resident feedback sources including complaints.You will also require excellent written communication skills in order to support with report writing, policies and procedures and yearly Ombudsman self-assessment activities.You will be a confident and articulate individual who can lead regular complaints meetings and deliver training to investigating Managers/officers as required to ensure high standards of complaint management, customer focused responses and communicate changes to regulatory requirements.You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.In addition to complaints handling, you will also administer our Member/Councillor enquiries process, FOI’s and SARs.Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.You will also be an essential car user and be required to have access to a vehicle.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. &nbsp;Please ensure you answer the application questions with the STAR method (situation, task, action and result) to explain how you meet the role criteria&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBS CheckWoking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.Who to contact for informal discussion:For an informal discussion about the role, please contact Rosalynn Funnell, (Resident Engagement Team Leader) on 01483 743612Closing Date:&nbsp; 30 March 2025 - 23.55pmInterview Dates: &nbsp;14, 15 and 17 April 2025<h4>How to apply</h4>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.Please apply online via the link provided.

Housing Complaints & Insight Officer

Housing &amp; Support Officer - Pound House, Woking Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? No previous experience? That's fine as training will be provided. In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations. You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. Every day is different in this varied and fulfilling role. Salary - £26,750 per annum Location - Pound House, Woking Full time - 37 hrs per week You will need to work a shift pattern including evenings, weekends, and bank holidays. Shifts are predominantly 8.5 hours long working between 8am and 10pm. About you You will work as part of a team providing 24-hour support to Young People in a purpose-built hostel. You will act as a keyworker to named clients and support clients to achieve their goals and live as independently as possible whilst ensuring they are safe and able to manage risks appropriately. You will also carry out housing management activities such as rent collection, tenancy enforcement, reporting maintenance issues, and undertaking health and safety checks, ensuring a trauma informed approach is taken to support clients to maintain their tenancies. Reflecting Transform's values in everything you do, you will be working as part of a close and committed team to provide clients with high-quality housing and support services. We are ideally looking for someone who has: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent </li><li>The ability to communicate well with clients, peers and other agencies </li><li>The ability to work effectively as part of a team </li><li>The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training. </li><li>The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform's services </li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. We're a place where people make a difference to clients' lives, feel valued and are supported. We have a strong sense of social responsibility and our values - respect, empowerment, responsibility and excellence - guide everything we do. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department. Our benefits are great tooand include <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time workers) </li></ul><ul><li>An additional 1 day pro rata per annum wellbeing day </li><li>Training and development opportunities </li><li>Employee assistance programme </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Access to our benefits platform for a wide range of discounts on everyday spends </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. For an informal discussion about the role please email <a href="mailto:jking@transformhousing.org.uk" target="_blank">jking@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing and Support Officer

Housing &amp; Support Officer Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If you'd like to work for us but have no previous experience? That's fine, as training will be provided. Salary - £26,750 per annum (pro rata for part time) plus benefits Location - Woking Full time - 37 hrs per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transform's values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing &amp; Support Officer: <ul><li>Ability to develop non-judgmental professional relationships with clients </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines</li><li>Computer literacy (Excel, Word, Outlook and the Internet) </li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. For an informal discussion about the role please email Karen Forshaw at <a href="mailto:kforshaw@transformhousing.org.uk" target="_blank">kforshaw@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. About Transform Housing &amp; Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Training and development opportunities </li><li>Interest-free staff loans </li><li>Flexible working options </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

The vacancy Permanent Full time (37 hours per annum) Are you an enthusiastic and driven individual with a proven ability to deliver exceptional customer service in a supported housing environment? Do you possess a strong commitment to empowering individuals to lead independent lives within their communities? If you answered yes, we have an exciting opportunity for you! We are seeking a self-motivated Specialist Housing Manager to oversee two Independent Living Schemes in Daventry and Milton Keynes. This role is pivotal in creating a welcoming and inclusive environment for our residents. Working 30 hours per week, we offer flexible arrangements from Monday to Friday. A full driving license and access to your own vehicle is essential for this position. What You Will Be Doing: <ul> <li>Lead the effective housing management of two Independent Living Schemes, ensuring a high standard of service delivery.</li></ul><ul> <li>Conduct assessments to understand the housing and support needs of prospective and current customers, enabling successful tenancy sustainment.</li></ul><ul> <li>Manage scheme budgets and develop actionable plans to meet service objectives.</li></ul><ul> <li>Collaborate with external agencies to enhance the support provided to our customers.</li></ul><ul> <li>Address housing-related issues including rent arrears, antisocial behaviour, safeguarding, and maintenance.</li></ul><ul> <li>Ensure compliance with health and safety regulations and oversee facility maintenance.</li></ul>We'd Love to Meet Someone With: <ul> <li>A genuine passion for supporting others, demonstrating empathy and compassion.</li></ul><ul> <li>Knowledge and understanding of housing management and tenancy issues (training provided for outstanding candidates without specific experience).</li></ul><ul> <li>Familiarity with professional boundaries, safeguarding principles, and managing antisocial behaviour.</li></ul><ul> <li>Strong experience in providing person-centred support, particularly for individuals with complex needs.</li></ul><ul> <li>Excellent communication skills, both verbal and written, along with strong IT literacy.</li></ul><ul> <li>Confidence to work independently, with effective risk assessment and support planning capabilities.</li></ul><ul> <li>Exceptional organisational skills, with the ability to manage a busy and diverse workload.</li></ul>What We Offer You: <ul> <li>A competitive salary of £31,500</li></ul><ul> <li>A car allowance of £2,000.</li></ul><ul> <li>28 days of holiday PLUS Bank Holidays.</li></ul><ul> <li>A generous contributory pension scheme.</li></ul><ul> <li>Private health care and free life assurance.</li></ul><ul> <li>Access to a comprehensive suite of wellbeing services and tools, including a digital gym.</li></ul><ul> <li>Opportunities for professional development and learning.</li></ul><ul> <li>Discounted gym membership and retail discount scheme.</li></ul>Please note, the successful candidate will be required to complete an enhanced DBS application. Closing date: 17th April 2025 Interview date: To be confirmed We reserve the right to close this recruitment if we receive a suitable number of applications. We encourage you to apply as soon. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Independent Living Housing Officer

Job Details Housing Support Officer Full Time 37hrs per week Grade 7 £30,559 - £33,366 Our aim is . . . 'To help and support vulnerable people to achieve a stable home environment, to inspire confidence, promote independence and to encourage them to improve their quality of life' The Housing Support Team are recruiting a Housing Support Officer to join our Substance Misuse Team providing housing related support to people within the borough of Dudley that have housing needs and substance misuse issues. The successful candidate will provide a comprehensive housing support service to an allocated caseload to enable them to manage their home, to encourage and facilitate their independence, quality of life, health and well-being. The successful applicant will :• Have proven experience of providing housing related support. • Experience of working to achieve specific goals and performance measures and to review performance and identify improvements. • A sound working knowledge of welfare benefits. • Ability to work as a self-starter, managing time and targets without close supervision .• Have achieved A level qualifications or equivalent, including GCSE English Language and Mathematics (A to C Grade). If you are interested in joining our team and would like to know more please call Hannah Mason (Assistant Team Manager) on 01384 814106 for an informal discussion. So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="http://www.dudley.gov.uk/" target="_blank">http://www.dudley.gov.uk/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents HSO PS.docx HSO JD.docx Benefits List

Housing Support Officer

We are Places Management; we help to maintain over 80,000 properties across the UK, so our customers are proud to call them home. We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with get things done people, can do people and inspiring people. Our people live and breathe our SPIRIT values; we are the place for spirited people. More about your role You will take an active role to engage with residents to promote safe and secure independent living, ensuring an engaging vibrant environment to reduce isolation. Providing advice on rent and service charges, assisting with benefits claims and supporting customers with their financial needs. You will work with the internal Places for People income recovery team to reduce rent arrears. Travel to schemes in the surrounding area's will be required. This is a part time role - 16 hours per week. For more information please download our job profile available on our website. More about you It is essential that you have experience/knowledge of housing management, social care and/or wellbeing of Retirement living services. You will possess good computer skills with knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint. Effective communication skills both written and verbal, with the ability to build great relationships with both customers and colleagues is required. It is important that you have a good mix of 'team player' attributes but also the ability to work effectively using your own initiative; as their will, be an element of lone working. You will also have an awareness of Health &amp; Safety. The ideal applicant will have experience of manging anti-social behaviour and challenging situations. At Places for People, we prioritise our dedication to safer recruitment. Therefore, a enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly</li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more</li> </ul>

Housing and Wellbeing Coordinator

JOB DESCRIPTION Title: Housing Support Officer Salary: £12.28 per hour Working Hours: 37.5 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Fixed Term Contract: Ending 31st June 2026 Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. √

Job Introduction Passionate about helping vulnerable people and possessing housing management experience? We need you! Our Sheltered Accommodation housing delivers homes for the people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. What you'll do The Supported Housing Assistant (SHA) will assist the Supported Housing Officer (SHO) to deliver housing management, and being actively involved in organising activities for the residents. We know that having a safe, secure home is fundamental to everyone's wellbeing. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies. How you'll do it You will be personally committed to delivering the highest quality housing management services. You will assist the SHO for ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents. This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. This role is part time , 14 hours per week and based in London Borough of Hammersmith and Fulham and based on site. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details. We are looking for examples of the following to be addressed in your statement: <ul><li>Experience of working in a similar setting, providing housing management for vulnerable or older individuals</li><li>How you have dealt with challenging situations for the benefit of a resident</li><li>Why you are the ideal candidate for this role</li><li>Experience of administrative work </li></ul>Step 1: If you are interested, please send your application now! Closing date is 7 April 2025 Step 2: Successful candidates will be selected for an interview and to complete scenario written test via pen and paper. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Supported Housing Assistant

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role 12 month contract available. Own transport essential Multi sited role across the Coventry and Warwickshire area, we are looking for a customer focused individual to provide excellent service to customers in supported housing accommodation. Travel will focus regularly on the Coventry, Warwickshire and surroundings areas. The Supported Housing team work together to ensure support across whole portfolio. Overnight stays will be covered. This role is part of Customer &amp; Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve <ul><li>Work in an agile manner, covering schemes across Coventry and Warwickshire, working onsite, from home and in local offices. (own transport essential)</li><li>Proactively work with managing agents, dealing with and resolving issues.</li><li>Lead multi agency meetings and engage effectively with support providers in the area.</li><li>Ensure all schemes are managed in line with policy and procedure.</li></ul>What you'll bring Essential skills • Understanding of Supported housing, some experience of contract management / working with external agencies. • Excellent communication and relationship building skills • Strong customer focus to negotiate and resolve customers • Advocate of Independent Living • Good PC skills and competent with MS Office. • Own transport Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Supported Housing Officer

Housing Support Assistant Harrogate Young Peoples Pathway Inspire North Harrogate £24,314 Per Annum (pro rata) Part Time 24 Hours per week Permanent Ref: INS1090853 Passion meets purpose! Become a Housing Support Assistant and help young individuals build brighter futures! Do you enjoy building rapport and relationships with young people to address their individual needs, promote independence, and facilitate their successful transition to independent living? As a Housing Support Assistant, you will play a vital role in supporting our team of Housing Support Workers who manage a caseload of clients. This is a hostel-based role which will include evening, nights (i.e., sleep shifts), weekend and bank holiday working on a rota basis. '&gt;Who we're looking for: <ul> <li>Strong commitment to supporting young people facing homelessness</li> <li>Excellent interpersonal and communication skills</li> <li>Empathy and the ability to build trust and rapport with vulnerable individuals</li> <li>Flexibility to work evening, night, weekend, and bank holiday shifts as required</li> <li>Ability to work effectively as part of a team</li> <li>An understanding of the challenges and issues faced by young people experiencing homelessness</li></ul>'&gt;Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working (where applicable) - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7,including access to counselling and GP services your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Beth Grindrod, via <a href="mailto:beth.grindrod@foundationuk.org" target="_blank">beth.grindrod@foundationuk.org</a> or 01423 521666. Apply Now! The closing date for applications is 6th April 2025, but we may close it early if we receive a high number of strong candidates, so don't delay! Working hours/days to be discussed at interview based on the availability of the candidate. Once agreed, the days/hours would be on a permanent working rota. Good Luck! Closing Date: 06-Apr-2025 Provisional Interview Date: 15-Apr-2025

Housing Support Assistant

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about the team Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially. We are looking to recruit a Resident Services Coordinator on a permanent basis. More about your role Based on site 5 days a week at Broadside , you will be responsible for a number of tasks including lettings, managing the customer journey and organising various events. On a daily basis, you will conduct the lettings of apartments, follow up on existing enquiries as well as converting leads to lets. You will be required to conduct regular research of the local market reviewing rents and the service of our competitors. In addition, you will provide a high level of customer service to residents and ensure that a concierge service is provided. At Places for People, we are committed to a safe working environment so a basic DBS check is required. More about you The ideal candidate will have previously worked in a customer service role. Experience with Microsoft packages such as Word, Teams, Outlook and Excel are advantageous. Communication skills as well as stakeholder engagement are essential. Experience &amp; Skills <ul> <li>Lettings and Sales Experience,</li> <li>Experience within a Build to Rent setting,</li> <li>A proven track record of Customer Service,</li> <li>Excellent communication skills,</li> <li>Strong stakeholder engagement.</li> </ul>The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more</li> </ul>

Resident Services Coordinator

Hours: BANK Salary: £12.40 per hour Based at: Llanelli and Carmarthenshire area Role Purpose: Adferiad in Carmarthenshire provides a Supported Accommodation Project in Llanelli and will be developing other Supported Living Services in other areas of Carmarthenshire. The Supported Accommodation, and Supported Living Services supports individuals serious mental illness and complex needs. The Bank Staff member will have the opportunity to work in Llanelli and across other services as they are developed. The support in Adferiad projects will focus on an individuals strengths enabling them to feel safe and secure with the long-term aim of them living independently in their own homes. Staff are to work with service users in areas such as employment, training and education, debt management and daily living skills to promote wellbeing, a healthy lifestyle and independence to live in their community. The Llanelli Supported Accommodation Project is staffed 7 days a week and staff work to a shift pattern which includes unsocial hours and sleep-ins. Supported Housing Support Worker Candidate Pack How to Complete an Application Form If you think you might have these skills, but are not 100% sure, please do still apply and let us decide. We know that certain groups rule themselves out of interesting opportunities assuming that others will be more successful, but please don't be that person. We want to hear from the widest cross section of the community. If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [email protected] or 01792 816600 Oriau:BANC Cyflog: £12.40 yr awr Lleoliad: ardal Llanelli a Sir Gaerfyrddin Pwrpas y Rôl: Mae Adferiad yn Sir Gaerfyrddin yn darparu Prosiect Llety â Chymorth yn Llanelli a bydd yn datblygu Gwasanaethau Byw â Chymorth eraill mewn ardaloedd eraill yn Sir Gaerfyrddin. Mae'r Llety â Chymorth a'r Gwasanaethau Byw â Chymorth yn cefnogi unigolion â salwch meddwl difrifol ac anghenion cymhleth. Bydd aelod o Staff y Banc yn cael y cyfle i weithio yn Llanelli ac ar draws gwasanaethau eraill wrth iddynt gael eu datblygu. Bydd y cymorth ym mhrosiectau Adferiad yn canolbwyntio ar gryfderau unigolion gan eu galluogi i deimlo'n ddiogel gyda'r nod hirdymor o fyw'n annibynnol yn eu cartrefi eu hunain. Mae staff i weithio gyda defnyddwyr gwasanaeth mewn meysydd fel cyflogaeth, hyfforddiant ac addysg, rheoli dyled a sgiliau byw bob dydd i hyrwyddo lles, ffordd iach o fyw ac annibyniaeth i fyw yn eu cymuned. Mae Prosiect Llety â Chymorth Llanelli yn cael ei staffio 7 diwrnod yr wythnos ac mae staff yn gweithio i batrwm sifft sy'n cynnwys oriau anghymdeithasol a chysgu i mewn. Os credwch fod gennych y sgiliau hyn, ond nad ydych 100% yn siŵr, gwnewch gais o hyd a gadewch i ni benderfynu. Gwyddom fod rhai grwpiau yn diystyru eu hunain o gyfleoedd diddorol gan gymryd y bydd eraill yn fwy llwyddiannus, ond peidiwch â bod y person hwnnw. Rydym am glywed gan y trawstoriad ehangaf o'r gymuned. Os ydych chi'n cael trafferth cael mynediad i'r wybodaeth hon neu os hoffech chi ei chael mewn fformat gwahanol, cysylltwch â'n tîm recriwtio yn [email protected] neu 01792 816600

Supported Housing Support Worker

Housing Support Worker Helping People Rebuild Their Lives Are you passionate about supporting people with complex needs to regain independence? We're looking for a Housing Support Worker to join our small, dedicated team in Basildon, helping individuals who have experienced homelessness and rough sleeping to settle into accommodation and build a brighter future. About the Role You'll provide practical and emotional support, working with local agencies and partners to ensure individuals receive the help they need. Your responsibilities will include: <ul> <li>Supporting individuals to develop life skills such as budgeting, cooking, and tenancy management.</li> <li>Helping new tenants settle in and access relevant housing and social care services.</li> <li>Providing personalised support and advocacy, focusing on trauma recovery and long-term goals.</li> <li>Building strong relationships with local statutory and voluntary agencies to ensure seamless support.</li> <li>Preparing individuals for move-on accommodation, working with housing providers to secure next steps.</li> <li>Keeping accurate records to evidence progress and meet service requirements.</li></ul>About You We're looking for someone with: Experience supporting individuals with life skills or in a similar support role Knowledge of statutory housing and community services Experience working with agencies and statutory organisations in housing/social care Understanding of homelessness, rough sleeping, and the challenges individuals face Experience supporting vulnerable individuals with trauma and complex needs A compassionate, proactive, and person-centred approach This role requires an Enhanced DBS check. Please note that this role may involve working with customers who have experienced trauma and adverse experiences and who may have complex emotional needs. As a result, they may at times display behaviour that challenges services. Why Join Peabody? Joining Peabody means being part of a dedicated and supportive team. We offer great benefits, including: <ul> <li>Up to 25 days' annual leave plus bank holidays.</li> <li>A flexible benefits package with healthcare, dental care, and discounts.</li> <li>4x Life Assurance for peace of mind.</li> <li>Professional development opportunities, including funded apprenticeships.</li> <li>Two additional paid volunteering days each year.</li> <li>Family-friendly policies and up to 10% pension contribution, matched 1:1.</li></ul>Selection Process Virtual interviews will take place on Teams week commencing the 14 April. If you're ready to make an impact, click 'Apply Now' and submit your CV with a personal statement that clearly demonstrates how you meet the role requirements. Apply today and be part of something extraordinary! Peabody does not provide sponsorship as a licensed UK employer For any questions, reach out to Julie-Ann - Talent Specialist at Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>. This is a 12 month fixed term contract.

Housing Support Worker

What you'll be doing Supported Housing Officer (Housing First) £31,350 per annum + benefits ¦ South Gloucestershire ¦ Home-based Full Time ¦ 6-months fixed term contract ¦ 37 hours per week Closing Date: 27th March 2025 Interview Dates: 28th and 31st March 2025 Your Kindness. Their New Home. Better Lives. Every day, people who are homeless struggle to find and keep stable housing. As our Housing First Supported Housing Officer, you'll give the intensive hands-on support that helps them move from the streets into a safe home where they can rebuild their lives with dignity. This job is about building trust. You'll work with up to 7 customers, making connections with people who may have been homeless for years and who often face challenges with mental health and substance use. You'll be their helper and supporter, guiding them through housing applications, benefits, setting up their new homes, and finding paths to a more stable future. Picture yourself as the key person who supports people that others may have given up on. Your patience and kindness will help them not just get housing but succeed in it - making their lives better for years to come. What you'll be doing <ul> <li>You'll work from home, traveling to meet customers wherever they are-on the streets, in temporary housing, or in their new homes</li> <li>You'll build caring relationships with people who are likely to have been homeless for a long time. You might start with simple things like meeting for coffee to build trust</li> <li>You'll create and deliver support plans that focus on each customer's needs and strengths, helping with housing forms, benefits, healthcare, and finding funding for basic home items</li> <li>You'll provide complete support and, in some cases, may be your customers' helper for up to several years</li> <li>You'll work with partner agencies to ensure your customers get all the help they need, continuing to support them even when they face setbacks</li></ul>What you'll get in return Beyond a salary of £31,350 pro rata and the chance to make a transformational difference in people's lives, you'll get: <ul> <li>26 days annual leave per year pro rata (plus bank holidays) rising to 29 days after 3 years</li> <li>Your birthday off as an extra holiday</li> <li>Up to 10% matched pension contribution</li> <li>Optional participation in an Out of Hours On-Call Manager Rota</li> <li>Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan</li> <li>'Perks at Work' giving you access to thousands of discounts</li> <li>Access to an Employee Assistance Programme for your own wellbeing</li></ul>More about you We're looking for someone with compassion and commitment to help people who have experienced long-term homelessness rebuild their lives. Essential: <ul> <li>Experience in housing support, social care, or community settings</li> <li>A full UK driving license and access to your own car</li> <li>Ability to build trusting relationships while maintaining professional boundaries</li> <li>Good communication skills with diverse groups of people</li> <li>Organised approach to record-keeping and casework</li></ul>Desirable: <ul> <li>Understanding of the Housing First approach</li> <li>Knowledge of mental health and addiction support needs</li> <li>Experience working with people who have experienced homelessness</li> <li>Familiarity with Microsoft programs</li> <li>Ability to use strengths-based approaches that promote independence</li></ul>You'll primarily work across South Gloucestershire, though you may occasionally support other areas in B&amp;NES and North Somerset. As a home-based role, you'll have flexibility in how you organise your day around customer needs. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> Would you like to have an informal discussion about the role? Please contact Kevin Papps on 07773 073510. About Curo Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised 'disability confident' employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. Benefits Birthday leave Holiday trading Hybrid working Life assurance Online shopping Pension

Supported Housing Officer (Housing First)

Target Housing is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. Over the past 30 years we have shown that stable accommodation and support can help transform lives and empower people to achieve independence. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! The Role You will be based in Hull and will deliver high quality support to individuals who have a learning disability and /or autism. The support will be provided in our accommodation, as well as in the community and other appropriate settings. You will have an allocated caseload and be responsible for completing risk assessments, support plans and other paperwork. You will play an instrumental part in empowering individuals to live more independently, co-ordinating support with other key agencies, attending multi-disciplinary meetings. The support will include but not be limited to, assisting with daily living skills including shopping, attending appointments, accessing community resources, health care and accessing and dealing with benefits to maintain a safe and comfortable living environment. The service is 7 days a week and will include some weekend work. Responsibilities include: <ul><li>Deliver 1:1 support to clients in line with the goals set out in their support plan</li><li>Liaise with the others involved in an individual's care regarding progress towards set goals</li><li>Keep up to date, accurate and professional recordings of support delivery</li><li>Liaise with external agencies and professionals involved in clients support</li><li>Work flexibly as part of the staff rota to ensure safe staffing levels are met (five days out of seven)</li><li>Encourage and support service users to take part in activities</li><li>Encourage service users to contribute fully to their care and support plan</li><li>Support service users with personal administration, form filling and making benefit claims as necessary</li></ul>This is not an exhaustive list of duties. Qualifications / Requirements: <ul><li>A valid UK driving license and access to own roadworthy vehicle. Business insurance will be required.</li><li>Enhanced DBS check.</li><li>Right to work in the UK.</li><li>Experience working with mental health</li><li>An understanding of relevant legislation relating to vulnerable adults</li><li>Experience of working in partnership with Local Authorities and Health/Social Care professionals</li><li>NVQ level 2 in Health and Social Care is preferred</li><li>Intermediate IT skills which must include Outlook, Word and Excel</li><li>Effective and clear written communication skills in report writing, risk assessments and form completion</li><li>Excellent time-management skills</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Mileage Compensation</li><li>Free Parking</li><li>Paid for Enhanced DBS check</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li></ul>Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity &amp; Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. Get in touch If you have any questions about the role, please get in touch with Amanda Fields, Head of Care. <a href="mailto:Amanda.fields@targethousing.org.uk" target="_blank">Amanda.fields@targethousing.org.uk</a> We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! Get the word out!

What you'll be doing Housing Support Officer (Extra Care) £12,063 pa (£24,127 fte) ¦ Bath ¦ Part Time 12-Month Fixed-Term Contract ¦ 18.5 hours per week (Flexible working days) Closing Date: 31st March 2025 Interview Dates: 10th April 2025 Can you support our Extra Care community to remain independent with a little tailored help? Every day, residents in our Extra Care schemes face challenges that impact their independence and wellbeing. As our Housing Support Officer for Extra Care, you'll provide the vital support that helps them sustain their tenancies, maximise their income, and live connected, safe lives as part of a vibrant community. Imagine being the key person who creates the perfect balance between independence and support-transforming housing units into true homes for people who need more than traditional sheltered housing offers. What you'll be doing <ul> <li>You'll be the friendly face of St John's Court, supporting residents across our 30 one- and two-bedroom flats while working alongside B&amp;NES Council care staff who provide 24/7 personal care</li> <li>You'll develop personalised support plans with residents, focusing on maintaining their independence while preventing escalating needs</li> <li>You'll create a vibrant community by arranging social activities and events that keep residents connected and engaged</li> <li>You'll coordinate support alongside B&amp;NES Council's care staff, helping residents make the most of their community and its shared facilities</li> <li>You'll be the go-to person for housing matters, conducting regular safety checks, managing on-site facilities, and ensuring everything runs smoothly.</li></ul>What you'll get in return Beyond a salary of £12,063 and the chance to make a real difference every day, you'll get: <ul> <li>26 days annual leave per year pro rata (plus bank holidays) rising to 29 days after 3 years</li> <li>Your birthday off as an extra holiday</li> <li>Up to 10% matched pension contribution</li> <li>Flexible benefits which might include a Health Cash Plan</li> <li>Access to an Employee Assistance Programme for your own wellbeing.</li></ul>More about you You're a people person with genuine compassion for older adults and a commitment to helping them live independently. You have experience working one-to-one with customers to develop support plans and understand the unique balance between providing support while promoting independence. You're highly organised, with excellent record-keeping skills and the ability to maintain accurate information systems. You're comfortable with technology, including Microsoft Office, iPads, and mobile working tools. You have experience working in a customer-focused environment, whether in supported housing, social care, or a community setting. You excel at networking and building relationships with various agencies, including the on-site care staff, to ensure coordinated support for residents. You're skilled at arranging engaging community activities and events that help residents connect with each other and maintain active social lives. You communicate effectively at all levels, both verbally and in writing, and remain positive, flexible, and consistent. A full driving licence and access to a suitable vehicle is essential for this role, as you may need to travel between locations and occasionally transport residents to appointments. Most importantly, you're passionate about creating a vibrant, supportive community within our Extra Care scheme, helping residents maintain their independence with dignity while ensuring they receive the support they need. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> Would you like to have an informal discussion about the role? Please contact Sophie Robinson on 07966 645442. About Curo Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised 'disability confident' employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. Benefits Birthday leave Holiday trading Hybrid working Life assurance Online shopping Pension

Part-Time Housing Support Officer (Extra Care)

Independent Living Officer £27,403.80 p.a. (37 hours) Community Based, in Preston, Lancashire working Monday - Friday, 8am-4pm with a 12pm-8pm shift on a rota basis (1 week in 5) What will you be doing in this role? The Independent Living Officer (ILO) will work in a variety of settings including, but not limited to our Head Office - Harbour House, Independent/Extra Care Living schemes, community facilities and customers' homes. You will be responsible for delivering housing management support functions to older people both in our Independent Living properties and CGA homes. The role supports a holistic approach to independent living and the ILO will work closely with a number of our customers to ensure they have the best quality of life and are able to stay in their homes for as long as they can through the provision of a service which is centred around the person and their wellbeing. The ILO will also provide an emergency response service to our customers during weekdays, working a rota system, with occasional weekend work required to support community events. What we are looking for: <ul><li>Experience of working within a housing or support environment.</li><li>Experience of working with older or vulnerable people and supporting people with complex needs, including mental ill health, substance dependency and dementia.</li><li>Experience of dealing with challenging behaviour.</li><li>A good understanding of Health and Safety.</li><li>A driving licence and access to a car for business use.</li></ul>It would be great if you also had: <ul><li>CIH Housing Qualification Level 2</li><li>Experience of working in a social housing environment</li></ul>Why work at Community Gateway? Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy. Working arrangements: This role is community based working in and around Preston. We offer flexibility wherever possible can to accommodate our business and your personal needs. A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you. Dates for your diary: The closing date for this advert is midnight on Friday 4th April 2025 at midday with interviews expected to be held on Friday 11th April 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

54 Community and customer services Jobs