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Company OverviewAbout usPivotal:<ul><li>Provides sustainable homes for vulnerable people.</li><li>Works closely with local authorities and other relevant commissioners, such as the NHS.</li><li>Provides approximately 500 homes for vulnerable people.</li><li>Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life.</li><li>Operates successfully in a number of locations, including Cornwall and Dorset.</li><li>Are you passionate about helping others to utilise their strengths and to achieve their goals? Could you be the right person to join us in striving for our purpose - doing more good for more people? Could you live our values of being passionate, caring and creative?</li></ul>In return for your commitment to the role, Pivotal Housing offer-. Fixed hour contract with a regular shift pattern. Pension scheme and company sickness scheme. A comprehensive training and induction program. Opportunities for progression within a rapidly growing company. Perkbox- access to over 200 discounts, offers and free services. Simply health cover after 3 months service25 days holiday plus bank holidays and 1 extra day for each years service up to a maximum of 5 extra daysThis is a unique opportunity to join an expanding company that treats every staff member as an individual, offering opportunities for progression through rates of pay, qualifications and your personal career in support, apply today.Mileage will be paid from your base location at 45p per mile.Purpose of the Job:To provide effective management to housing management, ensuring that housing management functions are completed to a high standard and within regulatory and legislative requirements.Key Responsibilities:<ul><li>To ensure legal, regulatory and contractual compliance ensuring that all housing management functions are carried out within current legislation.</li><li>To provide effective management to housing teams.</li><li>Ensure effective housing management practices; responding appropriately to ASB, arrears, neighbour complaints and tenancy management. Ensure that all serious concerns are reported to the Housing Services Manager.</li><li>Ensure that safeguarding’s, incidents, accidents and near misses are reported and responded to timeously and appropriately.</li><li>To ensure that the service retains key performance indicators, addressing any barriers and poor performance against targets appropriately.</li><li>To be a point of contact for, and promote positive relationships within local communities.</li><li>Manage the collection of rents and service charges and respond swiftly and appropriately to any arrears.</li><li>To monitor, review and authorise the download and distribution of CCTV footage as appropriate.</li><li>Work in collaboration with the Health, Safety and Compliance Officer and Maintenance Operatives to ensure that properties are maintained to a high standard.</li></ul>· To prepare and present a case to Court where necessary to represent Pivotal in any proceedings for tenancy breach.<ul><li>To manage void turnaround times ensuring that void loss is kept to a minimum, and to liaise with appropriate partners to ensure minimum void loss.</li><li>To ensure that housing management functions are carried out in line with contracts / SLA’s / partnership agreements.</li><li>To provide advice to teams on housing law, and to recommend appropriate action to teams and the Housing Services Manager.</li><li>To ensure that sign-ups are completed within agreed time scales and that all associated paperwork is completed immediately and returned to the relevant teams.</li><li>To provide advice and guidance to teams in other geographical locations where required due to absence / holiday.</li><li>To participate in stakeholder meetings providing feedback to teams and other managers as appropriate.</li><li>Participate in on call out of hours service.</li></ul>Leading the Team· Recruit, lead, supervise, motivate and manage the team so that the service is delivered in line with Pivotal’s policies, procedures and ethos.· Ensure that the team are trained and motivated to carry out tasks to the highest standard, carrying out regular one to one’s to ensure that required standards are met in line with agreed targets.· Coach individuals and teams to perform to the best of their ability· Give ongoing feedback on performance and effectively manage poor performance· Carry out employee appraisals, identifying development needs and ensuring that training plans are written, actioned and monitored for the team.· Manage disciplinary, grievance, harassment, performance and absence management investigations and processes for the team and assist in these procedures for other services where an independent manager is required.· Implement Pivotal’s Health and Safety Policy and Procedures. Ensure that all practices are undertaken in accordance with ensuring a healthy and safe working environment and that all employees are aware of their responsibilities in respect of their role.· Actively promote non-discriminatory behaviour to ensure equal opportunities for all. Challenge perceptions and behaviour and lead by example to promote equality and diversity at all levels within the team.· Provide support and guidance to all team members· Encourage the team to achieve a positive work / life balanceEducation, Training, Skill and work experienceEssential<ul><li>CIH Qualification at level 4 or above or suitably qualified through experience</li><li>Knowledge of housing law across tenures.</li><li>Experience of working with and supporting vulnerable people</li><li>Experience of Housing related court work</li><li>Experience of contract management.</li><li>Neighbourhood management experience</li><li>Knowledge of the challenges facing the housing sector.</li><li>Knowledge of legislation governing the housing and welfare sectors.</li><li>Experience of managing diverse teams and workloads</li><li>Able to travel independently and effectively throughout the company’s area of operation</li><li>Access to a car</li><li>Full driving licence</li></ul>Desirable<ul><li>Experience of working with those experiencing addiction and/or poor mental health.</li></ul>Job Types: Full-time, PermanentPay: £41,712.00 per yearBenefits:<ul><li>Company pension</li><li>Sick pay</li><li>Store discount</li></ul>Schedule:<ul><li>Day shift</li><li>Monday to Friday</li><li>No weekends</li></ul>Work Location: In personApplication deadline: 02/05/2025Cover Letter is required

Area Housing Manager

Job Number: HCAA02368Agreement Type: Permanent - Full TimeSalary: £77,157 - £78,687There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought-after areas to live in London with good schools, parks and local amenities.Hackney Council is undertaking an ambitious programme of regeneration across a number of housing estates and sites across the borough. We aim to transform places by building new neighbourhoods with well-designed housing, streets and public spaces. The programme is building more than 3,000 new homes over the next 10 years and will deliver new council rented, shared ownership and outright sale homes across Hackney.The Council’s Housing Regeneration and Delivery teams are leading the delivery of these homes at all stages – starting with writing the briefs for sites, selecting architects and the wider design teams, managing the design process and procuring contractors and developer partners. We have won a number of prestigious awards for our housing schemes, including the RIBA Neave Brown Award for Housing 2024 and Overall, Winner at the NLA Awards 2024. The Observer’s architecture critic said of Hackney - “By cross-subsidising, talking to residents and valuing good design, the east London borough is investing in some of the best council housing ever built”.We are looking for a talented, experienced and collaborative construction professional to build and lead a new multi-disciplinary Construction and Commercial team, including Construction Managers and Aftercare and Defects Managers. You and your team will be responsible for promoting a commercially focused delivery environment in the Housing Regeneration and Delivery service. You will shape and lead the Council’s approach to engaging with and procuring contractors, designing buildable and cost-effective schemes, using modern methods of construction and ensuring best practice/compliance in relation to building safety.You will have a genuine commitment to delivering exemplary housing development and regeneration schemes, as well as a proven track record in working collaboratively with project stakeholders. Substantial technical expertise gained through housing construction/delivery experience is also required, along with experience working at various levels in the construction industry, including a management role.As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.To proceed with your application, you will need to create an account and submit your application.As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.Closing date for applications:&nbsp;02 May 2025 (22:59).Interview dates: 19 - 23 May 2025.We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

Head of Construction and Commercial

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About you&nbsp;Are you excited about joining a professional membership body with big plans for future growth in a sector primed for expansion? We’re seeking a talented and driven marketing professional to drive our awareness and growth ambitions. &nbsp;The role will support, and sometimes lead, the execution of marketing strategies and campaigns in a proactive and detail-oriented way. &nbsp;The successful candidate will help lead on planning, implementing, and monitoring marketing initiatives to enhance brand awareness, position our products as the “gold-standard” and drive business growth.&nbsp;You’ll bring strong digital marketing skills to create winning digital campaigns and experience in stakeholder management with a business partnering mindset.How to applyFor an informal chat about this role, please contact&nbsp;Ben Dewhurst&nbsp;- &nbsp;<a href="mailto:ben.dewhurst@cih.org" target="_blank">ben.dewhurst@cih.org</a>.For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications: Tuesday&nbsp;6th May 2025 at 12pmInterviews due to take place: Week commencing 12 May 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Assistant marketing manager

We’re recruiting 18 Housing Officers across London and surrounding regions on behalf of a respected housing provider.These roles offer hybrid working (just 1–2 days in the office), £26.22/hr, and a clear route to a £35k–£40k permanent role.If you're looking for flexibility, autonomy, and the chance to make a real difference – this is your next move. Locations Available:<ul><li>South West London &amp; Surrounds – 5 roles</li><li>North West London &amp; Surrounds – 6 roles</li><li>East London &amp; East Anglia – 4 roles</li><li>South East &amp; Kent – 3 roles</li></ul>What You’ll Do:<ul><li>Manage your own neighbourhood patch</li><li>Support residents with housing and tenancy issues</li><li>Address ASB and promote safer communities</li><li>Liaise with partners and ensure housing standards</li></ul>What We’re Looking For:<ul><li>Housing or community-focused experience</li><li>Proactive, confident, and people-focused</li><li>Strong communication and case management skills</li><li>Willing to travel locally</li></ul>Apply now if you're interested in any of the above areas – we'll be in touch ASAP to match you with the most suitable patch. Looking forward to speaking with you!

Liquid Recruitment Solutions

18 x Housing Officers Required ** Temp – Perm ** All London & Surround

KPA06Posted: 04/07/2025<ul><li>19.64</li><li>South London</li><li>Temporary</li></ul>Wellbeing &amp; Maintenance Assistant (part time)&nbsp;Location: South LondonSalary: £19.64 per hour (21 hours per week)Duration: 9 months interim (with the potential to go permanent)Greenacre are pleased to be supporting a social housing organisation, based in South London with their recruitment of a Wellbeing &amp; Maintenance Assistant.Your core responsibilities will involve supporting the organisation to meet their landlord obligations in relation to Health and Safety and other areas of compliance, repairs, estate services and maintenance within their Older Persons Independent Living accommodation.&nbsp;&nbsp;What will you do in the role?<ul><li>To ensure the delivery of excellent customer service, to all residents in supported and older persons accommodation including a small number of shared owners and other external partners</li><li>To conduct wellbeing checks for residents within Older Persons Schemes</li><li>To be responsible for completing the initial resident Risk Assessments, for new residents and then annually review to identify any risks that could place them or their homes at risk. &nbsp;</li><li>Conducting the Health and Safety inspections of the communal areas of the buildings and gardens</li><li>Liaising with contractors and tracking the completion of repairs in the communal areas to ensure H&amp;S compliance</li></ul>&nbsp;Who would excel in this role?<ul><li>Have experience of engaging with residents to sustain their tenancies</li><li>Experience and or understanding of safeguarding process</li><li>Full driving license</li></ul>To discuss this role in more depth, please phone Kelly Power on 07715658150

Wellbeing & Maintenance Assistant (part time)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Business Partner within Income Optimisation, you will play a key role in supporting the financial operations and strategy within the department. Your focus will be on managing and aligning processes with the unique requirements of service charge operations, ensuring fair and transparent charging for residents.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £44,130 - £49,033 per annumKey Responsibilities:<ul><li>Manage financial aspects of service charges, ensuring compliance with audit and legal requirements.</li><li>Analyse and interpret financial data, providing insights for operational decision-making.</li><li>Ensure accurate and transparent charging for residents, working closely with Finance Business Partners.</li><li>Collaborate with contract managers&nbsp;to develop cost-effective services while maintaining value for money.</li><li>Oversee the full service charge cycle, ensuring accuracy and timely delivery.</li><li>Work closely with internal teams and external stakeholders&nbsp;to improve service efficiency.</li><li>Utilise Excel, Power BI, and D365&nbsp;for financial reporting and data management.</li></ul>&nbsp; What We’re Looking For:<ul><li>Significant experience working with service charge regimes&nbsp;(both fixed and variable).</li><li>Strong knowledge of tenancy agreements, leases, and deeds of transfer.</li><li>Excellent analytical skills, with experience managing large and complex data sets.</li><li>Proficiency in financial reporting tools, including&nbsp;Excel, Power BI, and D365.</li><li>Experience in a business partnering role, providing strategic and operational support.</li><li>Proven track record in service improvement and stakeholder engagement.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Business Partner (Service Charges)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Senior Finance Business Partner. As a Senior Finance Business Partner for Service Charges, your role involves being the vital link between the Finance and Operational service charge teams.You will be responsible for developing and implementing financial strategies that optimise income, ensure compliance with legislation and provide residents with fair and transparent charging. This role requires a deep understanding of service charge processes and the ability to drive financial performance and efficiency within this specific area.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £62,251 - £69,186 per annumKey Responsibilities:<ul><li>Act as a&nbsp;key liaison&nbsp;between Finance and Operational Service Charge teams.</li><li>Develop and implement financial strategies&nbsp;that optimise income and ensure compliance.</li><li>Lead financial planning and reporting&nbsp;for service charges, ensuring accuracy and transparency.</li><li>Work with senior stakeholders&nbsp;to influence financial and strategic decisions.</li><li>Manage large financial data sets, ensuring data integrity and actionable insights.</li><li>Provide mentoring and leadership&nbsp;to finance business partners.</li></ul>&nbsp; What We’re Looking For: &nbsp;<ul><li>Fully qualified accountant (CCAB or equivalent).</li><li>Experience in financial business partnering, preferably within housing or property.</li><li>Knowledge of service charge activities, legislation, or financial operations.</li><li>Strong analytical skills, with experience handling complex financial data.</li><li>Proficiency in Excel; familiarity with D365 and Power BI is a plus.</li><li>Excellent leadership and stakeholder management skills.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Senior Finance Business Partner

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Finance Business Partner. As a Finance Business Partner within Income Optimisation, you will play a key role in supporting the financial operations and strategy within the department. Your focus will be on managing and aligning financial processes with the unique requirements of service charge operations, ensuring fair and transparent charging for residents.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £44,130 - £49,033 per annumKey Responsibilities: <ul><li>Drive financial management, with a focus on service charge operations.</li><li>Optimise financial processes, ensuring accuracy and compliance with audit and legal requirements.</li><li>Provide financial support and insights&nbsp;to service charge teams, facilitating data-driven decision-making.</li><li>Develop and implement financial models&nbsp;to support strategic business decisions.</li><li>Manage large and complex financial data sets&nbsp;in Excel and in-house systems.</li><li>Collaborate with internal teams and external stakeholders&nbsp;to improve service charge transparency and accuracy.</li></ul> What We’re Looking For: <ul><li>CCAB recognised accounting qualification (or actively working towards one).</li><li>Experience in finance business partnering, particularly in housing or property services.</li><li>Strong analytical skills, with the ability to interpret and present financial data.</li><li>Proficiency in Excel and Power BI; knowledge of D365 is desirable.</li><li>Excellent communication and stakeholder management skills.</li><li>Understanding of service charge activities and legislation is an advantage.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Finance Business Partner

We have an urgent need for a 2 x&nbsp;Neighbourhood Housing Leads&nbsp;(based/commutable to East London (Newham) reporting to office 1-2&nbsp;day per week based in Stratford otherwise hybrid/on patch paying £19.29 ph PAYE / c. £25.33 ph Umbrella rate working 35 hours per week.** You are encouraged to apply asap for consideration as the closing date for this role is Thursday 20th March 2025 – 17:00, the client reserves the right to close this role early if they receive enough submissions **Purpose:<ul><li>To deliver a responsive, efficient, agile, high quality and customer focused housing management&nbsp;service to residents.</li><li>To build meaningful and trusting relationships with residents on patch.</li><li>To own the primary relationship with residents living on patch and act as the voice of residents.</li><li>To deliver reliable, repeatable, and consistent services in line with policies and standard operating&nbsp;procedures.</li><li>To seek out resident views and to listen and act.</li><li>To represent and champion residents.</li><li>To act as the advocate for residents in getting things resolved at pace and quality.</li><li>To co-ordinate issues on behalf of residents</li></ul>Key Responsibilities / Deliverables:<ul><li>Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction.</li><li>Be the key point of contact for residents and be the ‘voice of the resident’ across the organisation.</li><li>Represent the company at all activity relating to patch, examples being, resident forums, committees,</li><li>residents &amp; associations.</li><li>Support the comany&nbsp;and residents with any business continuity issues or incidents.</li><li>Communicate with residents in a timely manner, to a good standard and in a range of ways&nbsp;demonstrating empathy and care.</li><li>Provide information and advice on all queries in relation to tenancy or property matters, taking&nbsp;advice and seeking information from relevant specialist teams as required.</li><li>Know the itemised service charge information relating to patch and provide general information to&nbsp;residents about service charges, whilst also ensuring that charges are reasonable.</li><li>Resolve incidents of nuisance and anti-social behaviour, referring into the ASB (Anti-Social&nbsp;Behaviour) service where appropriate.</li><li>Investigate and resolve all issues on patch, such as (not exhaustive); waste management, fly-tipping,</li><li>parked cars, abandoned vehicles, car parking, pets, graffiti, breaches of tenancy, etc.</li><li>Make referrals for residents to receive additional support internally and externally where relevant.</li><li>Carry out tenancy audits, inspections of homes and buildings, communal areas, open spaces, to&nbsp;ensure they are well maintained and comply with all regulations or inspection regimes.</li><li>Complete necessary referrals for court action, work with in-house and external legal services to&nbsp;complete court papers and attend court as required.</li><li>Identify, report, mitigate and escalate risks on patch.</li><li>Complete Fire Risk Actions and other compliance related activity within relevant timescales.</li><li>Assist in the resolution of MP/Cllr enquiries and informal and formal complaints.</li><li>Co-create new services in collaboration with residents and engage with residents to provide clarity&nbsp;about the standards of service they should expect</li><li>Work closely with specialist teams in the Housing Management division.</li><li>Work with the estate service team to ensure grounds maintenance and cleaning contracts are managed robustly and residents receive good quality services.</li><li>Liaise with other teams to provide prompt responses to resident complaints or investigations.</li><li>Liaise with the wider business regarding key risks identified on patch.</li><li>Signpost residents to other colleagues where appropriate, ensuring that introductions are made on the&nbsp;residents&nbsp;behalf to smooth the process. </li><li>Work with Performance and Improvement colleagues to ensure robust knowledge of patch demographics and demand and satisfaction is understood and a clear improvement plan is in place to address any KPI’s that are performing below target.</li></ul>Essential skill &amp; knowledge<ul><li>Housing sector experience and knowledge on all aspects of tenancy management - tenancy/leasehold&nbsp;management, tenancy fraud and anti-social behaviour including but not limited to dealing with&nbsp;domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding.</li><li>Property management - facilities management, communal inspections and service charges including&nbsp;relevant Housing and Immigration Law and Welfare Reform.</li><li>Experience of working with tenants and/or leaseholders</li><li>Risk Management.</li><li>Compliance in terms of tenancy management and property management.</li><li>Exceptional customer service.</li><li>Ability to quickly simplify and disseminate complex information.</li><li>The confidence and determination to do the right thing by residents and challenge the norm.</li><li>Operational knowledge of the regulatory environment for housing associations.</li><li>Awareness of budget management and value for money.</li><li>A natural curiosity and persistence around getting answers and clarity.</li><li>Able to communicate effectively with a variety of audiences.</li><li>A problem solver.</li><li>Demonstrates empathy and care when interacting with others.</li><li>A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.</li></ul>If you are interested in this role and for more information please apply today

Neighbourhood Housing Lead (East London)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.We are now seeking a highly motivated and experienced Business Finance Manager to oversee and optimise income starting with service charges within the social housing portfolio. The successful candidate will lead a team of six staff members, ensuring efficient and effective management of service charges while striving to enhance value for our residents.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £62,251 - £69,186Key Responsibilities: <ul><li>Oversee service charge calculations, allocations, and collections, ensuring accuracy and compliance.</li><li>Perform reconciliations, including data collection, investigation, and reporting.</li><li>Identify cost-saving strategies while maintaining service standards.</li><li>Lead and mentor a team of six, fostering collaboration.</li><li>Work with stakeholders to ensure transparency in service charge management.</li><li>Develop budgets, provide forecasts, and prepare financial reports.</li><li>Ensure compliance with legislation and regulatory requirements.</li><li>Improve processes using technology and best practices.</li><li>Manage large, complex data sets in Excel and in-house systems.</li><li>Train and support the team in service charge management</li></ul> What We’re Looking For: <ul><li>Education: Degree or Masters in Finance / Economics or a related field. A relevant professional qualification (e.g. Accountant / Surveyor etc) is desirable</li><li>Extensive experience in project management / continuous improvement or service charge management in social housing.</li><li>Significant experience of working compliantly with both fixed and variable service charge regimes, directly and through business partnering.</li><li>Significant experience of reading and understanding tenancy agreements, leases, deeds of transfer etc.</li><li>Track record of success in a management role; meeting challenging objectives and delivering business performance that exceeds expectations and targets.</li><li>Track record of excellent service improvement achievements in a complex service delivery environment.</li><li>Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders</li><li>Experience influencing operational activities at both tactical and strategic levels across all areas of the business</li><li>Experience manipulating large and complex data sets across multiple systems and analysing complex data to provide data driven proposals</li><li>Proficiency in Excel and Power BI, knowledge of D365 preferred</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Business Finance Manager (Compliance)

Our client is a not-for-profit organisation with a focus on providing quality homes at below-market rents for people who would otherwise struggle to afford them. They are both a landlord and a developer, with more than 60,000 existing homes and 3,000 more in our pipeline over the next five years, and a well-established commercial business from which they reinvest surpluses to support the provision of below market-rent homes across the capital.They are now recruiting for a fantastic permanent opportunity as their Business Finance Manager (Commercial Reporting). As the Business Finance Manager for reporting within Income optimisation, you will be a key liaison between the Finance team and the Operational teams. Your role will involve developing financial strategies that support the holistic management of our properties.Key Details: Location:&nbsp;London (Hybrid, 2-3 days WFH) &nbsp; Position:&nbsp;Permanent &nbsp; Salary: £62,251 - £69,186Key Responsibilities: <ul><li>Ensure a reliable, customer-focused management information service.</li><li>Support the Head of Income Optimisation with financial processes, modeling, and reporting.</li><li>Influence financial and strategic decisions through effective communication.</li><li>Optimise financial performance in estate management and commercial tenures.</li><li>Advise department heads and stakeholders with tailored financial insights.</li><li>Oversee financial planning and reporting with accuracy and timeliness.</li><li>Use data analytics to drive informed decision-making.</li><li>Build strong relationships with internal teams and external partners.</li><li>Adapt reporting processes to evolving needs.</li><li>Improve service charge management using technology and best practices.</li><li>Maintain and manage large data sets in Excel and internal systems.</li><li>Train and support team members in service charge management.</li></ul> What We’re Looking For: <ul><li>Degree/Master’s in Finance, Economics, or a related field (professional accountant qualification desirable).</li><li>Extensive experience in reporting and planning within large organizations.</li><li>Proven management success, exceeding performance targets.</li><li>Strong communication and stakeholder engagement skills.</li><li>Ability to influence tactical and strategic operations.</li><li>Awareness of service charge activities and legislation (preferred).</li><li>Expertise in handling and analyzing complex data sets.</li><li>Proficiency in Excel, Power BI; knowledge of D365 preferred.</li><li>Commitment to ethical principles, including integrity and confidentiality.</li></ul>&nbsp; What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. &nbsp;&nbsp; &nbsp;<ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) &nbsp;</li><li>Generous pension scheme &nbsp;</li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) &nbsp;</li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. &nbsp;</li><li>Health cash plan &nbsp;</li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. &nbsp;</li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan &nbsp;</li><li>Cycle to work scheme. &nbsp;</li><li>Life Assurance x 4 annual salary</li></ul>&nbsp; If this is of interest to you, please apply today with your CV. Alternatively, please email your CV and cover letter to <a href="mailto:jodie@liquid-rs.co.uk" target="_blank">jodie@liquid-rs.co.uk</a>

Business Finance Manager (Commercial Reporting)

Vacancy Name Housing support coordinator Vacancy No VN5057 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location Unit 9 Houndgate, Darlington, DL1 5RF Location Region County Durham Location City Darlington Location Postal Code DL1 5RF Interview Date 13 May 2025 Job Details In partnership with Waythrough, Darlington Borough Council have been successful in their application for funding from Homes England and the Ministry of Housing, Communities and Local Government (MHCLG) from the Single Homeless Accommodation Programme (SHAP). The funding is to secure 12 properties that will be ringfenced for this project as well as 2 full-time Support Workers. <ul><li>To work as part of a team to deliver support packages for YP in our dispersed accommodation and support YP to maintain their accommodation.</li><li>Complete robust support plans and risk assessment to work towards independent living in the community.</li><li>Working closely with our stakeholders and commissioners and adopting a multi agency approach to provide wrap around support.</li></ul>Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visit this link. Who are we... Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough offer you... 🏖 Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) 📅 Annual leave purchase scheme 💰 Enhanced occupational sick pay Enhanced employer contribution to your workplace pension 👪 Death in service benefit Free Will writing 👓 Eyecare vouchers 🛍 Blue light card discount 💡 Fantastic learning and development opportunities, including free training courses 🏠 Work-life balance- flexible working and family friendly policies 🏃 Happy, Healthy You! - our wellbeing offers for our workforce 🤝 Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range 24,020-30,790 DBS Requirement Enhanced Adult/Child Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 06 May 2025

Housing support coordinator

The role Housing with Support Manager Derby £26,663 This role We are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the service providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. This should all be evidenced on your CV. What you'll need to succeed<ul><li>To be successful in the role you will need expert knowledge of providing services to older persons, and a good understanding of housing management</li><li>You will be delivering advice and support to customers with a wide variety of needs, and will need to be able to work effectively in partnership with external agencies including the local authority</li><li>As an expert in the area it is essential that you can demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding. You will need to have good administration skills, including the use of IT reporting and procurement systems</li><li>You will work with customers to provide a range of stimulating and interesting activities to support customers' wellbeing and promote a sense of community. Above all you will need to be able to provide a supportive and reassuring presence to our customers, and to be able to respond flexibly during these challenging times.</li><li>Full Driving Licence required</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV. Please can you all ensure that you complete the supporting statement to highlight the qualities that you can bring to the role. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing with Support Manager

Job Description Salary range: £33,912 - £35,982 p.a. inc. London weighting Contract: Fixed term - 12 Months Hours of work: 36 hours per week Location: Civic centre and Remote working Help support a vibrant housing management service. Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post This is an exciting opportunity to join a dynamic housing support team &amp; help drive forward the services of the housing management department at Brent Council. The post holder will be working closely with other service teams within the Housing department to deliver core administrative functions such as, processing invoices, raising purchase orders, triaging customer requests &amp; complaints and managing subject access requests from residents. The Person We are looking for a very organised individual with excellent time management skills. The successful candidate will be able to show they have the ability to manage multiple workstreams, think outside the box to resolve enquires &amp; requests and confidently show capability of working both within a team and independently. Desirably you would have experience of using Oracle to manage purchase orders &amp; invoices with an understanding of Account payables processes but these are not essential. Closing date: Sunday 4 May 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Housing Support Officer

JOB DESCRIPTION Title: Housing Support Officer Salary: £12.59 per hour Working Hours: 37.5 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. √

Are you a qualified and experienced Social Worker Manager who has a proven track record in Statutory Children's Services and looking to join an 'Award Winning' Children's Social Care Team? We are currently looking to recruit an Independent Reviewing Officer / Child Protection Advisor to join our high performing Children's Services Safeguarding and Quality Assurance Team. You will contribute to the provision of an effective Child Protection Service by chairing multi-agency Child Protection conferences. An important aspect of the role is championing on behalf of the child/young person's wishes and feelings, whilst assuring multi-agency service delivery support and challenging practice in their best interest. The successful candidate will also identify and promote areas of good practice and actively contribute to implementing the Local Authority's quality assurance framework, and providing expert safeguarding advice and consultation to the department and outside agencies. We are looking for candidates with: <ul><li>A Social Work Qualification recognised by Social Work England and experience working in Children's Services.</li><li>Relevant management experience and ability to demonstrate strong leadership skills.</li><li>Experience of Chairing complex meetings, evaluate information and make clear decisions.</li><li> An elevated level of experience in quality assuring the formulation and implementation of outcome-focused Children's Plans.</li><li>Evidence based practice and knowledge of current theories and research.</li><li>The ability to help us bring about change for our children and their families.</li><li>Demonstrable motivation to improve outcomes for children and promoting their, and their families, participation in all aspects of the consultation, assessment, reviewing and planning.</li><li>Flexibility to cover meetings across the County of East Sussex and beyond as needed.</li></ul>For more information and to apply for this role please follow the 'Apply Now' button above and log onto the jobs page of our website. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests. Interviews will be taking place face to face on 21 May 2025 at Cavendish House, Hastings. What can we offer you? <ul><li>One of three office location sites across East Sussex based in Lewes, Eastbourne, or St Leonards-on-Sea.</li><li>We operate a flexible working opportunity and would be happy to discuss any caring commitments you may have at interview.</li><li>A highly supportive environment in one of the top performing authorities in the South.</li><li>A service that has brought together a talented workforce with experienced managers, working closely with a range of organisations.</li><li>Individualised support through a range of training and development opportunities to enable you to succeed in this role and develop your career.</li><li>An exciting time for the social work profession and multi-agency working.</li></ul>More information can be found on our benefits page. Join our award-winning team We know our approach is making a difference because that is what children and young people tell us: "My points of view are listened to, and I get to say what I want to say It feels respectful how we do it." "It's my life and I want to hear the decisions being made about me." For an informal discussion, please contact Sue McGlynn or Dawn Price (Operations Managers) Safeguarding and Quality Assurance Unit, on 01323 466606. <ul> <li> Job Description &amp; Person Specification [docx]</li> </ul> Additional Information Additional Information Your starting salary will be pro rata if the above position is part-time or term-time only. Data provided as part of a job application will be processed in line with the privacy notice for job applicants. DBS This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure and Barring Services. For further information about what is required in this process please go to gov.uk disclosure and barring service . Please note that we require evidence of an overseas police check if you have lived or worked abroad. Work Permits We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency's Points-based Immigration System. Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits. If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. Reasonable adjustments If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above. Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch. Equal Opportunities East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit. Equal Opportunities East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.

Independent Reviewing Officer

Independent Reviewing Officer Location - Trafford Town Hall Salary range - Band 10 (£46,731 to £48,710) Trafford council is a Living Wage Employer. Working Pattern - Full time Working hours - 36.25 hours per week We will offer flexibility where we can - if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider. Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work. Contract type - Permanent Application deadline - 05 May 2025 Interview type - In person The Safeguarding &amp; Review Service plays an integral part in driving our ambitions for children across Children's Services and the IROs/CP Chairs act as Practice Leaders in supporting and challenging practice to ensure our children receive the best practice that enables them to achieve good outcomes. About the Role As an IRO/CP Chair you will be responsible for the Chairing of Initial and Review Child Protection Conferences and Cared for Children Reviews. We have made a distinction between the two and the vacant post will be to fulfill the statutory responsibilities of the IRO for Cared for Children that you will be responsible for. There may be times, however you may be required to Chair some Initial or Review Child Protection Conferences. As an IRO you will be responsible for ensuring children who are being looked after by the local authority have regular reviews to consider their care plan and placement, taking into account their views and wishes. You will act as a practice leader providing support and challenge to all partners, and where appropriate raising informal challenges/dispute resolutions to ensure children and young people are receiving quality services that reduce risk and enable children and young people to remain within their family where it is safe to do so. You will share good practice and offer direction to partners to enable continuous improvement in practice. <ul><li>Extensive post qualifying experience of working with children and families, including children looked after by the Local Authority and children at risk of significant harm</li><li>At least 5 years' experience of working in Children's Services, with 2 years at Level 3</li><li>Experience of management of risk and partnership working</li><li>Understanding of Strength-based relational practice </li><li>Understanding of quality assurance and how this support practice improvement</li><li>Experience of using solution focused approaches in practice </li><li>Experience in team leadership and performance management</li></ul>About you Here in Trafford Children's Services our vision is that our teams are offering the right help at the right time, and that at all levels our interventions make life better for children and families. We are ambitious for our children and for our practitioners - and our core value is 'would this be good enough for my child'? We want to have practitioners and managers who are confident and brave in their practice and are supported by strong leaders at all levels. As a relatively small local authority, we pride ourselves on our friendly teams, manageable caseloads, creative approach and colleagues who support each other. In Trafford our approach is strengths-based, using relational and restorative practice. We believe that a culture and environment in which our managers and social workers can thrive is an essential element of improving outcomes for children and families. About us Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision: Trafford - where all our residents, businesses and communities thrive. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer. Additional Information Please note the advert will close early if we receive a high number of applications. You may need to work outside of normal hours from time to time, including weekends and should be willing to travel within and outside of the Trafford area as required About the benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford. To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> (greater.jobs) OTHER RELEVANT INFORMATION Greater Manchester Continuous Service Commitment - greater.jobs | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>). Please note we are not a licensed sponsor. Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment &amp; Employment Privacy Notice (trafford.gov.uk)

Creative Support are currently looking for a caring individual to take on our Relief Housing Support Worker role in Fleetwood, Blackpool, providing the highest standards of care to individuals with mental health/complex needs. This opportunity is perfect for someone who is interested in an exciting career in mental health. We are looking for someone who is approachable and warm and able to connect with the individuals we support. Support Worker Duties: <ul> <li>Developing and sustaining warm and trusting relationships with service users,</li> <li>Carrying out general administrative duties,</li> <li>Providing emotional support to service users,</li> <li>Medication oversight,</li> <li>Supporting with daily living tasks, including budgeting and tenancy maintenance,</li> <li>Communicating and building strong relationships with service users' family, support network and involved professionals.</li> </ul>Experience of providing care and support to individuals with mental health needs is essential for this role. The benefits of joining Creative Support as a Relief/Bank staff member is the flexibility to pick shifts to suit you and work in services that are local to you. Vacancy Reference Number: 82446 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. We can only accept applications from candidates who are located in and eligible to work within the UK. Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to <a href="mailto:recruitment@creativesupport.co.uk" target="_blank">recruitment@creativesupport.co.uk</a> to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Relief Housing Support Worker

Job Introduction We're seeking an experienced Independent Reviewing Officer to complement the existing team of four Independent Child Protection Chairs and seven Independent Reviewing Officers. You'll be an experienced social worker with extensive knowledge of safeguarding and childcare issues, legislation, policy, and research. You'll hold a caseload of looked after children, chair their reviews, and oversee cases in accordance with the Independent Reviewing Officer handbook. This is a site-based role Interviews for this role will be held on 9 May Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: <a href="http://www.mkcounciljobs.org.uk" target="_blank">www.mkcounciljobs.org.uk</a> Main Responsibility <ul><li>Hold a caseload of looked after children and chair their reviews and oversee cases in accordance with the Independent Reviewing Officer handbook.</li><li>Establish and implement looked after children policy and practice in compliance with legislation, guidance, internal policies and procedures, and lead on specialist aspects of the safeguarding process.</li><li>Deliver a professional consultation service, provide advice and information to colleagues within the city council, partner agencies and external organisations.</li><li>You'll ensure that the child's voice is heard; that children and families participate in the child protection process so that children are able to achieve good outcomes.</li></ul>The Ideal Candidate <ul><li>Qualified Social Worker with a valid Social Work England registration, minimum of four years post qualification experience, and post qualification award in subjects related to child or family work.</li><li>Advanced extensive knowledge of safeguarding and childcare issues, legislation, policy and research.</li><li>Able to chair complex meetings, analyse, summarise and write/record relevant information clearly and concisely so that it is easily understood by users and colleagues.</li><li>Excellent verbal and written communication skills, including communication with children, young people, their families and professionals. </li></ul>For this role, the candidate is required to have a full UK driving licence, along with access to a vehicle. Evidence of the driving licence and vehicle insurance with business insurance will be required from the candidate should they be offered this position. Without this documentation the candidate will not be appointable. Should you be offered the role, as part of the pre-employment checks an Enhanced DBS will be actioned for you (unless you are on the DBS Update Service). Package Description In addition to your salary, we offer a range of benefits including: <ul><li>Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.</li><li>Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.</li><li>A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.</li><li>Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.</li><li>Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.</li><li>Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.</li></ul>Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances. About The Organisation Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Annual salary: up to £28,917.00 Housing Support Officer Glasgow Salary up to £28,917 per annum Full time - Permanent, 40hrs per week, Monday to Friday Including company vehicle and fuel card or £3,500 company car allowance Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role. As a Housing Support Officer your main duties will include but not limited to ensuring service users are supported at various stages of their Asylum application process including any safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users. Role Criteria: <ul><li>Experience of working with vulnerable and diverse client groups</li><li>Experience and understanding of safeguarding</li><li>Ability to identify individuals and family need and recognise the required support packages to maintain independence</li><li>Experience working with mental health and or challenging behaviour</li><li>To communicate effectively with colleagues, local authorities, and service users</li><li>Experience with record keeping and risk assessments</li><li>Ability to work under own initiative</li><li>Resilient</li><li>You will be supportive, trustworthy, a good listener, approachable and empathetic to others</li><li>Flexible and happy to travel</li><li>Full UK driving license</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a DBS &amp; BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>Required Qualifications: English Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

The Vacancy Be Part of Positive Outcomes for Young People We're looking for a Youth Development Coach to join our team at The Foyer, Malvern, supporting young people aged 16-25, including care leavers. You'll play a vital role in helping them overcome challenges, develop life skills, and take confident steps toward independence. You'll offer both emotional and practical support - whether that's helping someone build a life skills plan, navigate a tough conversation, or signposting them to local mental health, education, or housing services when extra help is needed. You'll never be doing it alone - you'll work alongside a supportive team and a wider network of professionals to make sure every young person gets the right help, at the right time. You'll ensure our young people aren't navigating challenges alone whilst they feel safe, respected and empowered where they live. The role includes having a strong understanding of safeguarding and being able to identify when someone might be at risk, as well as recognising and addressing issues early - always with a supportive, restorative approach. You'll work closely with internal teams and external services to make sure our young people feel safe, respected, and empowered where they live. This is a part-time role (25.75 hours per week), working a mix of day and evening shifts, including weekends and bank holidays. Shifts typically run from 8:30am to 5:30pm or 5:00pm to midnight plus 7 sleep-ins per month, with £5,506 annual sleep-in allowance. We know working with young people can bring unexpected challenges, which is why you'll never be left without support: <ul> <li>You'll be part of a buddy system from day one and with regular check ins with your manager</li></ul><ul> <li>Lone working procedures are in place and regularly reviewed. Your safety and wellbeing is not compromised</li></ul><ul> <li>Full PPE is provided when needed</li></ul><ul> <li>Our out-of-hours support team is available</li></ul>About You You'll be someone who genuinely wants to support young people in building brighter, more independent futures. With a calm, confident approach and a caring nature, you'll bring positivity and purpose to each interaction. You don't need to come from a youth-specific background - if you've worked in housing, care, or support roles, you'll already have valuable skills that transfer well. What matters most is that you're resilient, committed, and ready to make a difference. You'll also have good digital skills, and you'll be confident keeping accurate records, writing reports, and communicating effectively both face to face and in writing. You'll also have; <ul> <li>an understanding of safeguarding and anti-social behaviors</li></ul><ul> <li>You'll know how to set and maintain strong professional boundaries</li></ul><ul> <li>You'll bring a kind, proactive attitude, and build trust with the young people you support</li></ul><ul> <li>Drivers License and access to a car is preferred however there is some flexibility on this</li></ul>Due to our commitment to safeguarding, an Enhanced DBS will be required. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Young People's Housing Support Worker (Malvern)

The Role: Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible. This role will represent both Housing Services and key responsibilities include; providing prompt, professional and informative responses to all enquiries; identifying housing options and signposting customers to both internal and external solutions as appropriate; confirming the eligibility of customers for University housing and advising on the application process; supporting the advertising and marketing of all University housing, as well as handling enquiries for the private sector and Colleges. About you: In order to succeed in this role, you will join us with <ul> <li>Demonstrable experience in a customer facing role, used to managing a broad range of enquiries and operating in a customer focussed, reception environment.</li> <li>An ability to rapidly assimilate information and processes in respect to the University, the Cambridge property market, and Housing Services processes.</li> <li>An understanding of UK tenancy management processes and procedures, including a basic understanding of Housing Legislation.</li> <li>Clear, confident and effective communication skills, both verbal and written.</li> <li>An ability to identify specific Housing issues and needs and deliver tailored solutions accordingly.</li> <li>Competent in the use of Microsoft and database packages, including tenancy management software systems.</li> </ul>Benefits of working at the University of Cambridge include: <ul> <li>Competitive rates of pay with automatic service related pay progression and annual cost of living increases;</li> <li>Generous annual leave allowance</li> <li>Flexible working opportunities;</li> <li>Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)</li> <li>An auto-enrolment pension scheme, with a generous employer contribution;</li> <li>Travel benefits and retail discounts at over 2,000 local and national stores;</li> <li>Schemes to support with relocation</li> </ul>Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. If you have any questions about this vacancy or the application process, please email Estates Division on <a href="mailto:EDR@admin.cam.ac.uk" target="_blank">EDR@admin.cam.ac.uk</a> Please quote reference BA45729 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. Further information <ul> <li> Further Information - Housing Support Assistant </li></ul><a href="https://hrsystems.admin.cam.ac.uk/recruit-ui/apply/BA45729" target="_blank"></a>

Housing Support Assistant x2

Job Description About the Role We have a permanent opportunity for full-time Independent Living Advisor to join our team in Waterlooville and Havant in Hampshire. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to Guinness customers. This will include developing successful customer relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities in accordance with their tenancy agreement. You will also assist customers to access correct housing benefit assistance or financial advice to pay rent/service charges, complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance. What we're looking for: <ul> <li>Previous experience of working with the elderly and proven ability to foster a spirit of co-operation and sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience of carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li></ul>A full UK driving licence and access to your vehicle is required as you will be travelling between our schemes in the area. What you will get in return: <ul> <li>A competitive salary, £26,271 </li> <li>Permanent, 35 hours per week, 9 am - 5 pm</li> <li>Work mobile</li> <li>Free enhanced DBS</li> <li>Company sick pay after a qualifying period and life insurance</li> <li>Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.</li> <li>Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers &amp; leisure activities</li> <li>Simply Health cashback scheme</li> <li>Employee Assistance Programme, plus more!</li></ul>This position will require a basic DBS check which will be paid for by The Guinness Partnership. If you're interested in joining us and would like to apply for this role, we would love to hear from you! INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Independent Living Advisor

Do you have experience supporting vulnerable people and those with complex needs? Or are you looking to begin a career in supporting young people? Want to have an earning potential of up to £30,000 a year? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Support Worker who shares our purpose, to join our expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across Swindon and Wiltshire. We have properties over the county, and we need people who are flexible to work from any of these locations. Please note that successful applicants will need a full UK drivers licence and access to their own vehicle. We are looking for someone to work Full-time (37.5 hours per week) on a rota basis. We need people who are flexible to work varying shifts including mornings, evenings and alternate weekends. Part-time and bank hours are also available. We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills, empowering them to advance their aspirations with greater confidence and capability. Why should you consider this opportunity? <ul><li>Work within a fun, established and very supportive team.</li><li>Management support from a very well established and tight knit senior management team with decades of experience.</li><li>Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll Re-enforce, positive support being delivered and establish the same standards in new placements. Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills. Safeguard them from any potential danger, harm, or abuse. Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers. Have a Resilient nature, with the ability to keep a positive mindset even when times get tough. While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm and caring demeanour. We understand that people might hesitate to apply for a job if they don't check every box, but if you have most of the skills we're seeking, we encourage you to apply-you could be exactly who we need! If you have any special access requirements or other support needs throughout the application process (including an interview), please contact us so that we can let you know how we can support you. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer CCP are committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career - choose CCP. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover(3 times your annual salary in the event of your death)</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Support Worker (Job ID 950) Hours: Full-time is 37.5 hours a week. Shifts are on a rota basis including some weekends and Sleep shifts. Some part time hours available. Contract: Permanent Location: Various locations across Swindon and Wiltshire. Pay: £24,570 per year. Plus an additional £8,320 per year if completing two sleep shifts in a week (£80 Sleep per sleep shift). Bank is £12.60 per hour, plus holiday pay accrual Closing Date: 11:59pm 5th May 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Support Worker - Independent Living Services

Do you have experience supporting vulnerable people and those with complex needs? Or are you looking to begin a career in supporting young people? Want to have an earning potential of up to £30,000 a year? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Support Worker who shares our purpose, to join our expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across Gloucestershire. We have properties over the county, and we need people who are flexible to work from any of these locations. Please note that successful applicants will need a full UK drivers licence and access to their own vehicle. We are looking for someone to work Full-time (37.5 hours per week) on a rota basis. We need people who are flexible to work varying shifts including mornings, evenings and alternate weekends. Part-time and bank hours are also available. We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills, empowering them to advance their aspirations with greater confidence and capability. Why should you consider this opportunity? <ul><li>Work within a fun, established and very supportive team.</li><li>Management support from a very well established and tight knit senior management team with decades of experience.</li><li>Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll Re-enforce, positive support being delivered and establish the same standards in new placements. Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills. Safeguard them from any potential danger, harm, or abuse. Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers. Have a Resilient nature, with the ability to keep a positive mindset even when times get tough. While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm and caring demeanour. We understand that people might hesitate to apply for a job if they don't check every box, but if you have most of the skills we're seeking, we encourage you to apply-you could be exactly who we need! If you have any special access requirements or other support needs throughout the application process (including an interview), please contact us so that we can let you know how we can support you. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer CCP are committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career - choose CCP. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover(3 times your annual salary in the event of your death)</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Support Worker (Job ID 952) Hours: Full-time is 37.5 hours a week. Shifts are on a rota basis including some weekends and Sleep shifts. Some part time hours available. Contract: Permanent Location: Various locations across Gloucestershire. Pay: £24,570 per year. Plus an additional £8,320 per year if completing two sleep shifts in a week (£80 Sleep per sleep shift). Bank is £12.60 per hour, plus holiday pay accrual Closing Date: 11:59pm 6th April 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

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