The Vacancy
Fulltime: 37hrs per week
Positions: 1x Permanent and 1x Fixed Term Contract (12 months)
Proposed Interview Date: TBC
Are you passionate about creating safe, welcoming and well-maintained communities? We're looking for a proactive and people-focused Neighbourhood Officer to join our collaborative Housing Team.
In this varied role, you'll manage neighbourhood and tenancy matters across our estates - from resolving anti-social behaviour and neighbour nuisance to carrying out estate inspections, supporting tenants, leading community improvement projects and working closely with partners such as the Police, Social Services, Mental Health Services and Early Help Hubs.
You'll bring experience from housing or another customer-focused environment, strong communication and negotiation skills, excellent attention to detail and the confidence to work independently while being part of a supportive team. A full, current driving licence is essential.
For a full list of responsibilities, please see the attached Role Profile
If you're ready to make a visible difference to local communities and help deliver a high-quality service for tenants, we'd love to hear from you.
Please note this role is subject to a Basic DBS check
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving).
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year.
Inspiring Communities:
90% customer satisfaction
Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year.
Inspiring Innovation:
Creating £3m of capacity to invest
Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year.
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off
Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health
Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme
Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes
Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes
Cycle to work, and Tusker Car Scheme
Shopping discounts
Access to our Employee Assistance Programme
staff recognition awards
Support for your qualifications
Pension
Access to our mental health first aiders
Fulltime: 37hrs per week
Positions: 1x Permanent and 1x Fixed Term Contract (12 months)
Proposed Interview Date: TBC
Are you passionate about creating safe, welcoming and well-maintained communities? We're looking for a proactive and people-focused Neighbourhood Officer to join our collaborative Housing Team.
In this varied role, you'll manage neighbourhood and tenancy matters across our estates - from resolving anti-social behaviour and neighbour nuisance to carrying out estate inspections, supporting tenants, leading community improvement projects and working closely with partners such as the Police, Social Services, Mental Health Services and Early Help Hubs.
You'll bring experience from housing or another customer-focused environment, strong communication and negotiation skills, excellent attention to detail and the confidence to work independently while being part of a supportive team. A full, current driving licence is essential.
For a full list of responsibilities, please see the attached Role Profile
If you're ready to make a visible difference to local communities and help deliver a high-quality service for tenants, we'd love to hear from you.
Please note this role is subject to a Basic DBS check
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving).
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Organisation sets out the path to outstanding colleague engagement which we believe necessary to achieve 90% tenant satisfaction, and the actions we will take over the next year.
Inspiring Communities:
90% customer satisfaction
Inspiring Community sets out the path to increasing tenant satisfaction from 74% to 90%, and the actions we will take over the next year.
Inspiring Innovation:
Creating £3m of capacity to invest
Inspiring Innovation sets out the path to freeing up a further £3m per year that we believe necessary to invest in providing the best possible home, service and workplace, and the actions we will take over the next year.
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off
Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health
Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme
Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes
Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes
Cycle to work, and Tusker Car Scheme
Shopping discounts
Access to our Employee Assistance Programme
staff recognition awards
Support for your qualifications
Pension
Access to our mental health first aiders