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Job summary Willow Gardens is an Extra Care service offering Care and Support to Older people living in their own homes in a supportive environment. We are a supportive and friendly team. There will be opportunities to develop with the team. Main duties of the job You will be expected to:- <ul> <li>Provide practical support and guidance to our front-line care and support team through on-the-job observational supervision.</li> <li>Completion of Forms and Personalised Care Plans.</li> <li>Provide management cover in the absence of the Extra Care Manager/ Assistant Manager and Support Team Manager where required.</li> <li>Undertake Duty Management tasks as defined on a rota basis.</li></ul>You will require: <ul> <li>NVQ Level 2 in Care or equivalent.</li> <li>Level 2 in Literacy skills or equivalent. </li> <li>Minimum of 2 years working with vulnerable adults, adults with disabilities. Adults with dementia. </li> <li>Knowledge of the Care Standards, and CQC inspection framework.</li> <li>Good awareness of Extra Care Services both social care and the housing management aspects.</li></ul>The post will require an enhanced DBS with Adult Barring check. About us Sandwell is situated at the very heart of the West Midlands,just a stone's throw from Birmingham. A large, diverse, metropolitan borough,Sandwell offers exciting opportunities for all in a friendly, supportiveenvironment. Sandwell is made up of six towns - Oldbury, Rowley Regis,Smethwick, Tipton, Wednesbury and West Bromwich. The borough has 1,200 hectaresof parks, playing fields and local green space and more than 30 miles ofcanals. We offer something for everyone, with an incredibly wide rangeof career opportunities, at any stage of your career, from apprentices tosenior managers. Job description Job responsibilities Your current duties and responsibilities are:- Empower individuals who use the services to be as independent as possible and maximise their potential. Contribute to the protection and safeguarding of people who use our service by contributing to minimising the level of abuse in care environments. Minimise the effects of abusive behaviour. Contribute to monitoring individuals who are at risk from abuse. To report any concern or suspicion or allegation of neglect or harm. To maintain accurate records in accordance with the service standards. Duties of a Senior Care and Housing Support Officer will include: Providing management cover for the services in the absence of the Extra Care Manager or Team Support Manager. Supporting individuals with the development of person-centred Care and Support plans. Supporting with appraisals and reviewing person centred Care and Support plans. Supporting Care Staff to deliver a quality care service and maintain good practices that meets the needs of People who use our services. Supporting Individuals with health-related issues including the ordering, checking and administration of prescribed medication. Working alongside other relevant key agencies Providing housing related issues including all tenancy support tasks required to support tenants with all housing support related issues to enable individuals to maintain their tenancy. Supporting individuals in an emergency. Working as part of a Team To seek support from other services in emergency/crisis situations. To maintain daily contact with all tenants and to ensure their welfare and safety. To participate as necessary in the assessment, planning and review of individual support and care needs ensuring where appropriate, the implementation, use and monitoring of assistive technology is considered to maximise independence. To monitor the effectiveness and appropriateness of care and housing services, liaising with Extra Care Manager, voluntary and statutory agencies as necessary. To be alert to the needs of individuals and to take appropriate action by ensuring that relevant services are informed in a timely manner when required. During duty hours, to respond to emergencies, to provide assistance as appropriate and obtain support from other specialist agencies as necessary, for example doctors, other services. To liaise as appropriate with the Community Alarms Service, ensuring that the Control Centre is informed of any event which may affect the duties of the Control Centre employees. To ensure that relevant information is available to the Community Alarms service, for example, details of contacts in emergencies, health conditions etc. to ensure that appropriate relevant information is held which may assist in the support to tenants. To promote and support the planning and delivery of leisure, recreational and general community based activities, To meet prospective new tenants as part of the assessment process and to explain the purpose of the scheme and the facilities available. To contribute to the allocation process within an Extra Care Scheme To welcome all new tenants, providing them with information on the local area, the social/recreational facilities that may be provided and introducing them to neighbours. To give guidance to new tenants on the use of any emergency systems, fire, heating, lighting, refuse disposal, etc. as and when required. To assist on any matters relating to housing management, for example transfers, lettings, repairs reporting, benefit entitlements and to ensure that monitoring of tenants flats is undertaken to ensure that tenants adhere to matters relating to their tenancy agreement. To contribute to ensuring the repair and cleanliness of communal and office facilities by ensuring that any identified issues are reported via the property maintenance procedure. To contribute to the repair and maintenance and implementation of equipment, such as alarm systems, door entry systems, fire equipment, as delegated by premise manager including programming and routine testing of specific assistive technology equipment. i.e., falls detectors, emergency alert pendants etc. To maintain proper and accurate administrative and financial records as appropriate, for example record of incidents, personal records as requested. To attend team meetings, training events etc when required. To attend any other meeting deemed necessary as part of the role or delegated by the Extra care Manager. To fully participate in the planned workforce development programme that has been developed to provide a structured framework of role related competency for the post holder. To meet with the Extra Care Manager on a regular basis for supervision. To assist in the planning and delivery of the Day Opportunities Service within the establishment. To participate in the operation of the Councils Appraisal Scheme To maintain confidentiality and adhere to Sandwell Metropolitan Borough Council Data protection policy and procedures To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity, and Inclusion (EDI) throughout the council which reflects the councils policy, values, and behaviours. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes. The post holder must always carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Job description Job responsibilities Your current duties and responsibilities are:- Empower individuals who use the services to be as independent as possible and maximise their potential. Contribute to the protection and safeguarding of people who use our service by contributing to minimising the level of abuse in care environments. Minimise the effects of abusive behaviour. Contribute to monitoring individuals who are at risk from abuse. To report any concern or suspicion or allegation of neglect or harm. To maintain accurate records in accordance with the service standards. Duties of a Senior Care and Housing Support Officer will include: Providing management cover for the services in the absence of the Extra Care Manager or Team Support Manager. Supporting individuals with the development of person-centred Care and Support plans. Supporting with appraisals and reviewing person centred Care and Support plans. Supporting Care Staff to deliver a quality care service and maintain good practices that meets the needs of People who use our services. Supporting Individuals with health-related issues including the ordering, checking and administration of prescribed medication. Working alongside other relevant key agencies Providing housing related issues including all tenancy support tasks required to support tenants with all housing support related issues to enable individuals to maintain their tenancy. Supporting individuals in an emergency. Working as part of a Team To seek support from other services in emergency/crisis situations. To maintain daily contact with all tenants and to ensure their welfare and safety. To participate as necessary in the assessment, planning and review of individual support and care needs ensuring where appropriate, the implementation, use and monitoring of assistive technology is considered to maximise independence. To monitor the effectiveness and appropriateness of care and housing services, liaising with Extra Care Manager, voluntary and statutory agencies as necessary. To be alert to the needs of individuals and to take appropriate action by ensuring that relevant services are informed in a timely manner when required. During duty hours, to respond to emergencies, to provide assistance as appropriate and obtain support from other specialist agencies as necessary, for example doctors, other services. To liaise as appropriate with the Community Alarms Service, ensuring that the Control Centre is informed of any event which may affect the duties of the Control Centre employees. To ensure that relevant information is available to the Community Alarms service, for example, details of contacts in emergencies, health conditions etc. to ensure that appropriate relevant information is held which may assist in the support to tenants. To promote and support the planning and delivery of leisure, recreational and general community based activities, To meet prospective new tenants as part of the assessment process and to explain the purpose of the scheme and the facilities available. To contribute to the allocation process within an Extra Care Scheme To welcome all new tenants, providing them with information on the local area, the social/recreational facilities that may be provided and introducing them to neighbours. To give guidance to new tenants on the use of any emergency systems, fire, heating, lighting, refuse disposal, etc. as and when required. To assist on any matters relating to housing management, for example transfers, lettings, repairs reporting, benefit entitlements and to ensure that monitoring of tenants flats is undertaken to ensure that tenants adhere to matters relating to their tenancy agreement. To contribute to ensuring the repair and cleanliness of communal and office facilities by ensuring that any identified issues are reported via the property maintenance procedure. To contribute to the repair and maintenance and implementation of equipment, such as alarm systems, door entry systems, fire equipment, as delegated by premise manager including programming and routine testing of specific assistive technology equipment. i.e., falls detectors, emergency alert pendants etc. To maintain proper and accurate administrative and financial records as appropriate, for example record of incidents, personal records as requested. To attend team meetings, training events etc when required. To attend any other meeting deemed necessary as part of the role or delegated by the Extra care Manager. To fully participate in the planned workforce development programme that has been developed to provide a structured framework of role related competency for the post holder. To meet with the Extra Care Manager on a regular basis for supervision. To assist in the planning and delivery of the Day Opportunities Service within the establishment. To participate in the operation of the Councils Appraisal Scheme To maintain confidentiality and adhere to Sandwell Metropolitan Borough Council Data protection policy and procedures To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity, and Inclusion (EDI) throughout the council which reflects the councils policy, values, and behaviours. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes. The post holder must always carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Person Specification Experience Essential <ul> <li>Minimum of two years experience working with adults with a disability or older people/older people with mental health needs</li> </ul> Supporting Statement Essential <ul> <li>Please include a supporting statement of how you meet the criteria in the job description/person spec.</li> </ul> Qualifications Essential <ul> <li>NVQ level 2 in care or equivalent</li> <li>Willingness to achieve NVQ 3 in care or</li> <li>equivalent.</li> <li>Level 2 literacy or equivalent</li> <li>Effective verbal communication skills</li> </ul>Person Specification Experience Essential <ul> <li>Minimum of two years experience working with adults with a disability or older people/older people with mental health needs</li> </ul> Supporting Statement Essential <ul> <li>Please include a supporting statement of how you meet the criteria in the job description/person spec.</li> </ul> Qualifications Essential <ul> <li>NVQ level 2 in care or equivalent</li> <li>Willingness to achieve NVQ 3 in care or</li> <li>equivalent.</li> <li>Level 2 literacy or equivalent</li> <li>Effective verbal communication skills</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell Metropolitan Borough Council Address Willow Gardens Extra Care Harvest Road Rowley Regis West Midlands B65 8FG Employer's website

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