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We treat complaints as critical intelligence — not admin. They reveal where we fall short, where we must improve, and where swift action is needed to protect tenant trust.We're looking for a high-calibre Complaints Manager who thrives in a regulated, demanding environment, is not afraid to challenge established ways of working and who brings the drive, resilience and leadership required to raise standards across our organisation. If you're the kind of leader who sees complexity as something to get stuck into — not shy away from — this is your opportunity to make a genuine impact across our organisation and on our tenant's lives.The RoleYou'll lead a team working at the sharp end of tenant experience: dealing with sensitive and often multifaceted issues that require strong judgement, calm decision-making and absolute professionalism. Responsibilities include, but aren't limited to:<ul><li>Set a high bar for complaints resolution, ensuring your team consistently delivers prompt, fair and well-evidenced outcomes that stand up to regulatory scrutiny, including the Housing Ombudsman's Code of Practice.</li><li>Take ownership of the most complex and contentious cases, bringing clarity, balance and confidence to decision making.</li><li>Use data to drive change — identifying patterns, root causes and systemic issues, then challenging senior leaders and service areas to act and improve.</li><li>Lead the organisation-wide lessons-learned framework, driving change that improves services for thousands of tenants.</li><li>Push our systems, processes and digital tools to be better, ensuring transparency, traceability and stronger decision-making.</li></ul>About youYou won't be satisfied with simply ensuring compliance. You'll want to see evidence of improvement; proof that complaints are falling for the right reasons; and assurance that tenants feel heard and respected. You'll bring:<ul><li>Proven team leadership and management experience in complaints management within a complex regulated environment.</li><li>Strong knowledge of housing legislation, regulatory standards and the Housing Ombudsman framework — or the capability to master it quickly.</li><li>Sharp analytical capability and the ability to interpret complex data to tell a story, influence debate and highlight what needs to change.</li><li>Professional courage: you can take tough decisions, stand by your reasoning, and navigate challenge with confidence.</li></ul>Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.Please be advised that, due to the high-profile of this role, you will need to be prepared to work on-site a minimum of 3 days per week.&nbsp;Applications close midnight on 9th December 2025.Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit a comprehensive CV, alongside a cover letter, clearly explaining why you're the ideal candidate for the job.We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.No agencies please.

Complaints Manager

<a href="https://www.torbay.gov.uk/jobs/job-descriptions/senior-private-rented-sector-investigation-and-enforcement-officer/" target="_blank">Job Description &amp; Person Specification &gt;</a> There has never been a better time to join our team at Torbay Council. We have real momentum building and have a shared sense of purpose and ambition. Torbay is a fantastic place to live, work and visit, offering an unrivalled quality of life for individuals and families.&nbsp; We’re looking for someone passionate about making a difference in Torbay’s homelessness and housing sector. This role supports tenants and landlords by providing expert advice and guidance on private rented tenancies, helping to prevent homelessness and improve housing standards. You’ll coordinate investigations into malpractice, manage enforcement actions under the Renters Rights Act 2025, and work closely with other agencies to uphold legal responsibilities. Safeguarding vulnerable adults and children is central to everything we do.&nbsp; What You’ll Be Doing&nbsp; In this role, you’ll be at the forefront of protecting tenants and improving housing standards in Torbay. You’ll:&nbsp;<ul><li>Deliver early interventions to prevent homelessness and support vulnerable individuals.</li><li>Investigate complaints from tenants and assess whether landlords are acting within the law.</li><li>Manage cases involving illegal evictions and unlawful landlord behaviour. </li><li>Carry out property visits, gather evidence, and conduct formal interviews to support enforcement and legal action. </li><li>Advise clients on their rights and next steps and work with other teams to secure appropriate housing outcomes. </li><li>Take action to reinstate access to illegally excluded tenants and refer unsafe housing to the Housing Standards Team. </li><li>Collaborate with other agencies to deliver flexible, responsive services that meet local needs. </li><li>Champion safeguarding, ensuring the protection of vulnerable adults and children is embedded in everything you do.&nbsp;</li></ul>We’re seeking a motivated and resilient professional who can work independently and as part of a team.&nbsp; This is a dynamic role involving both office-based and field work. You’ll need to:&nbsp;<ul><li>Travel across Torbay and occasionally further afield. </li><li>Work flexibly, including occasional out-of-hours duties. </li><li>The role will require you to communicate with landlords and tenants who may be in conflict, and their behaviour therefore could present as challenging at times.&nbsp;</li></ul>At Torbay Council, we’re committed to making a difference. You’ll be part of a supportive team that values innovation, collaboration, and community impact. We offer:&nbsp;<ul><li>Flexible working arrangements. &nbsp;</li><li>Ongoing professional development. &nbsp;</li><li>Access to a shared vehicle pool. &nbsp;</li><li>A chance to shape the future of housing in Torbay. &nbsp;</li></ul>This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role. &nbsp;If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser: <a href="https://www.torbay.gov.uk/jobs/job-descriptions/senior-private-rented-sector-investigation-and-enforcement-officer/" target="_blank">https://www.torbay.gov.uk/jobs/job-descriptions/senior-private-rented-s…</a> For an informal chat please contact Lianne Hancock on 07789650442 or <a href="mailto:lianne.hancock@torbay.gov.uk" target="_blank">lianne.hancock@torbay.gov.uk</a>.&nbsp; Interviews are expected to be conducted during the week commencing 05th January 2026.&nbsp; This role is not eligible for visa sponsorship.&nbsp; Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.<h2>Skills</h2>Essential:<ul><li>Ability to problem solve and think and act creatively to apply different working solutions to ensure legislative compliance and value for money for the local authority.</li><li>To undertake investigative interviews, this may also include those under legal caution, to enable an assessment of need and compliance with legislation.</li><li>Excellent attention to detail and ability to maintain accurate records to provide accountability, deliverability and to be used as evidence if required.</li></ul>As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.<h2>Knowledge</h2>Essential:<ul><li>Current knowledge of homelessness legislation, Renters Rights Act, Case law, codes of practice and its application.</li><li>Strong legislative background and knowledge of legal procedures and processes.</li><li>Ability to critically assess if an offence has been committed under the relevant housing legislation and take action as required.</li></ul><h2>Experience &amp; Qualifications</h2>Essential:<ul><li>Experience of managing complex case work in a multi-agency environment and working in partnership.</li><li>Conducting investigations, witness statements, conducting PACE interviews and collation of prosecution files.</li></ul><h2>About Torbay Council</h2>Please review the available pages within the <a href="https://torbaycouncil.pinpointhq.com/" target="_blank">careers site</a>. A list of employer benefits can be <a href="https://jobs.torbay.gov.uk/en/our-offer" target="_blank">found here</a>.

Senior Private Rented Sector Investigation and Enforcement Officer - 37 hours

Housing and LandThe Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities.&nbsp; Working closely with boroughs and partners, we manage the Mayor’s housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration.About the teamThe housing crisis is one of the greatest challenges facing the capital – and the Mayor of London is committed to tackling it. The scale of the challenge is huge and the Greater London Authority (GLA) is working hard to address the housing shortage focusing on affordable housing and providing help for people feeling the effects of the housing crisis across London.The Programme Team is based in the Housing Land directorate within the GLA. The directorate consists of around 200 people split between housing delivery, policy, land-based development and support teams.&nbsp; Our overall aim is to deliver the Mayor’s housing objectives and improve the lives of Londoners through the work that we do.The Programme Team consists of three senior managers, four senior programme co-ordinators, two programme managers and a reporting analyst.&nbsp; The team is led by the Head of Programme Management and we support the whole directorate to deliver the Mayor’s housing and land objectives.&nbsp; We’re a small and well-respected team in the wider GLA and directorate and our focus is always to help improve areas that support delivery of housing programmes.&nbsp;About the roleWe have an exciting opportunity for an enthusiastic and committed person to join the GLA’s Housing and Land Directorate. We are looking for a Senior Programme Co-ordinator to join our Programme Team and work on all aspects of programme management for affordable housing programmes within the Mayor’s housing and land portfolio.&nbsp; This vacancy is for a fixed term position for 18 months.&nbsp;The role would suit someone with experience of working on large scale programmes, with a flair for insightful data analysis and experience in developing procedures and processes that continually improve reporting and monitoring.&nbsp; Our ideal candidate is self-motivated and proactive, can manage multiple programmes in a fast paced and changing environment and can demonstrate excellent attention to detail.&nbsp; You will have the ability to manage relationships across a range of stakeholders and colleagues with different backgrounds and experience. You will be used to working in a team environment, sharing ideas, and developing innovative approaches to improve processes and delivery in an open and collaborative way.&nbsp;We are looking for someone who is confident in using data and analysing information to create robust and effective management reports and tools that will help the directorate to deliver programmes.&nbsp; You should be able to create tools and functions using Excel or other data management software and be able to demonstrate proven problem-solving and analytical abilities.&nbsp; Well-developed communication skills would assist you to develop and implement operational guidance and translate analysis from large and complex programmes into clear messages and recommendations for colleagues and senior staff to deliver organisational objectives.The ideal candidate should have a strong background in the use of data management tools such as JasperSoft, Business Objects, Power BI or similar, plus advanced-level experience with Excel alongside excellent communication skills and a genuine commitment to team working.&nbsp;Whilst knowledge of housing, construction or land development would be beneficial, they are not essential and we welcome applications from candidates with experience in other relevant sectors to bring applicable expertise to this role.&nbsp; The GLA team has a comprehensive training and induction programme to get you up to speed on the key issues related to the role, coupled with wider learning and development to promote individual growth and expertise.What your day will look like<ul><li>Lead on preparing information and analysis to help senior management and operational staff monitor and deliver against the Mayor’s housing targets.</li><li>Prepare and provide recommendations to senior staff and other stakeholders to keep programmes on track and look ahead to what’s needed for future housing delivery.&nbsp; &nbsp;</li><li>Liaise with internal and external stakeholders to understand and follow up on requirements for programme management.</li><li>Liaise with project managers and delivery teams to assess impacts and risk on projects that will impact on the Mayor’s delivery of targets.</li><li>Prepare reports and dashboards showing progress against targets and corresponding operational guidance to support internal and external stakeholders.&nbsp;</li></ul>Skills, knowledge and experienceTo be considered for the role you must meet the following essential criteria:Technical competency<ol><li>Management level (or applicable) experience of leading on developing new approaches and policies, including the implementation of bespoke data management functions, to ensure delivery of targets for large investment programmes.</li><li>Advanced level, demonstrable experience in the use of data management tools such as JasperSoft, Business Objects, Excel, or other equivalent analysis systems to develop accurate tailored reports for senior management and operational staff to achieve corporate targets.</li></ol>Behavioural Competencies:The competencies listed below are focused to this role and will be used for shortlisting and interview purposes. Please ensure you reflect these areas in your application.<ol><li>Problem Solving… analysing and interpreting situations from a variety of viewpoints and finding creative, workable, and timely solutions. See competency framework linked below for level 3 indicators of effective performance.</li><li>Research and Analysis… gathering intelligence (information, opinion, and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.&nbsp; See competency framework linked below for level 3 indicators of effective performance.</li><li>Planning and Organising… thinking ahead, managing time, priorities, and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.&nbsp; See competency framework linked below for level 2 indicators of effective performance.</li><li>Communicating and Influencing… presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. See competency framework linked below for level 3 indicators of effective performance.</li><li>Strategic Thinking… using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. See competency framework linked below for level 3 indicators of effective performance.</li></ol>Further generic details about the GLA Competency Framework Guidelines can be found at the following link: <a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA competency framework</a>. This includes further information about each competency listed above and the different level indicators.Equality, diversity and inclusionLondon's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.BenefitsGLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.Application closing date: Sunday, 21 December 2025 - 23:59.Interview date: Mid-January 2026.

Senior Programme Coordinator

Housing and LandThe Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities.&nbsp; Working closely with boroughs and partners, we manage the Mayor’s housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration.About the teamThe housing crisis is one of the greatest challenges facing the capital – and the Mayor of London is committed to tackling it. The scale of the challenge is huge and the Greater London Authority (GLA) is working hard to address the housing shortage focusing on affordable housing and providing help for people feeling the effects of the housing crisis across London.The Programme Team is based in the Housing Land directorate within the GLA. The directorate consists of around 200 people split between housing delivery, policy, land-based development and support teams.&nbsp; Our overall aim is to deliver the Mayor’s housing objectives and improve the lives of Londoners through the work that we do.The Programme Team consists of three senior managers, four senior programme co-ordinators, two programme managers and a reporting analyst.&nbsp; The team is led by the Head of Programme Management, and we support the whole directorate to deliver the Mayor’s housing and land objectives.&nbsp; We’re a small and well-respected team in the wider GLA and directorate and our focus is always to help improve areas that support delivery of housing programmes.&nbsp;About the roleWe have an exciting opportunity for an enthusiastic and committed person to join the GLA’s Housing and Land Directorate. We are looking for a Senior Manager (Programmes) to join our Programme Team and work on leading strategic programme management and reporting for the Mayor’s affordable housing programmes.&nbsp; This vacancy is for a fixed term position for 18 months, we are also advertising for fixed term Senior Programme Coordinator role, also for 18 months, and details are available on the GLA recruitment website.&nbsp;This is a senior level position in the programme team. The role includes leading strategic programme management of affordable housing programmes, risk management, scenario planning and preparing papers that ensure senior stakeholder are fully briefed and aware of progress on delivery.&nbsp; &nbsp;The post holder will work closely with senior level colleagues across the housing sector, within the GLA and with government departments, including the Ministry of Housing Communities and Local Government (MHCLG).&nbsp; The role will include analysis and review of information from a range of sources to produce clear and concise reports and papers for various audiences.&nbsp; &nbsp;There will be room for the post holder to help shape forward direction and continuous improvements that enable the team to stay at the forefront in programme delivery.We are looking for someone who is self-motivated and proactive, can manage multiple programmes in a fast paced and changing environment and can demonstrate excellent attention to detail whilst also being able to identify, summarise and prepare key information at speed.&nbsp; You will be able to confidently present to different senior level audiences and feel at ease with scrutiny and challenge on details that you present.&nbsp;You will have the ability to build strong working relationships across a range of senior stakeholders and colleagues with different backgrounds and experience.&nbsp; You will be used to working in a team environment and will thrive on identifying and implementing improvements in an open and collaborative way.&nbsp; &nbsp; The ideal candidate will have a strong background and experience of using data management tools such as Power BI or similar alongside advanced-level experience of preparing reports and analysis using Excel or other tools, and more importantly, be able to easily use these analytical skills to prepare clear and concise reports.&nbsp;We are looking for someone who has a genuine commitment to team working who can help shape and lead our work with central government to provide confidence and clarity on programme delivery.Whilst knowledge of housing, construction or land development would be beneficial, they are not essential and we welcome applications from candidates with experience in other relevant sectors to bring applicable expertise to this role.&nbsp; The GLA team has a comprehensive training and induction programme to get you up to speed on the key issues related to the role, coupled with wider learning and development to promote individual growth and expertise.What your day will look like<ul><li>Liaising with senior level stakeholders within Housing and Land, the wider GLA, particularly GLA finance and central government departments. With those counterparts, ensuring that their governance requirements are met for the programmes that we manage. </li><li>Leading on monitoring programme budgets and programme delivery, supporting line reports and others to prepare reports and monitoring tools to set out clear information for internal and external staff.&nbsp; </li><li>Deputising for the Head of Programme Management at senior level board meetings and directorate management meetings, which will help to set the direction of travel for our affordable housing programmes.&nbsp; </li><li>Every day will be different and your work will involve close attention to detail to ensure that information and analysis of programmes is accurate and prepared to exemplar standards.&nbsp;</li></ul>Skills, knowledge and experienceTo be considered for the role you must meet the following essential criteria:Technical competency:A.1. Senior management experience: you will be an experienced senior manager who is able to shape and lead on all aspects of successful programme management and delivery for large scale investment funding programmes.B.2. Data and Analysis: You will be an expert data and reporting analyst with a strong background in the use of data management tools such as JasperSoft, Business Objects, Power Builder or similar, plus advanced-level experience with Excel.&nbsp;Behavioural Competencies:<ol><li>Planning and Organising: you will be self-motivated and proactive, can manage multiple projects in a fast paced and changing environment and can demonstrate attention to detail. You would be adept at thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.</li><li>Building and managing relationships: You will have the ability to manage relationships across a range of senior level stakeholders and colleagues with different backgrounds and experience. You will be used to working in a team environment, sharing ideas, and developing innovative approaches to improve processes and delivery in an open and collaborative way.&nbsp; Well-developed communication skills are essential for this role, which will involve implementing operational guidance and translating analysis from large and complex data sets into clear messages and recommendations for senior staff.</li><li>Communicating and Influencing: you will be able to accurately prepare and clearly present information that articulate arguments and information in a convincing and credible way.&nbsp; You will be able to support and influence senior level stakeholders to understand options and approaches that will continually improve the organisations status. </li><li>Strategic Thinking: you are able to understand the bigger picture to uncover potential challenges and opportunities for the long term and turn these into a compelling visions for action to help set strategic direction with senior leaders.&nbsp;</li></ol>Further generic details about the GLA Competency Framework Guidelines can be found at the following link: <a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA competency framework</a>. This includes further information about each competency listed above and the different level indicators.&nbsp;Equality, diversity and inclusionLondon's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.BenefitsGLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.Application closing date: Sunday, 21 December 2025 - 23:59.Interview date: Mid-January 2026.

Senior Manager (Programmes)

We are seeking an outstanding strategic leader to join our Housing Strategy &amp; Homelessness Division as Assistant Director, Benefits &amp; Homelessness Prevention. This is a key role at the heart of delivering the Mayor’s priorities and the Council’s corporate objectives, leading a high performing service that prevents homelessness, supports vulnerable residents, and ensures the timely and accurate delivery of financial support. With responsibility for a complex portfolio including Housing Options, Homelessness Assessment, Temporary Accommodation, Housing Supply, Rough Sleeping, Supported Accommodation, Benefits Assessment and Council Tax Reduction, you will drive continuous improvement and ensure a high quality, customer focused service.You will provide strong, forward thinking leadership across a diverse workforce of around 270 staff and a budget of approximately £70m, ensuring services comply with legislation and deliver value for money. You will oversee the administration of the Homelessness Reduction Act 2017, manage the Council’s Housing Register, and ensure effective prevention pathways that reduce reliance on temporary accommodation. You will also lead the delivery of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments, ensuring robust financial controls, maximising subsidy, and promoting innovation, efficiency and excellent performance.As a senior leader, you will represent the Council at sub regional and national level, work closely with Members, and collaborate with partners across the public, voluntary and private sectors to deliver better outcomes for residents. You will champion organisational learning, drive cultural and service transformation, and ensure strong governance, data quality and performance management. You will also deputise for the Director of Housing Strategy &amp; Homelessness when required and contribute to corporate emergency planning and cross-council initiatives.We are looking for a highly motivated and politically astute professional with extensive senior management experience within Housing Needs or Benefits services. You will bring deep knowledge of housing, homelessness and benefits legislation, proven success in leading large multidisciplinary teams, and a track record of delivering service improvement in a complex, fast-paced environment. If you are passionate about improving lives, shaping high-quality services and helping deliver a fairer, more inclusive borough, we would be delighted to hear from you.Please note that the specific roles and responsibilities for this position may be subject to future review.As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.&nbsp;If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.To proceed with your application, you will need to create an account and submit your application.As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.&nbsp;We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.This application process replaces a supporting statement.Closing date for applications: 07 December 2025 (22.59)Interview / Presentation date: 17 December 2025We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: <a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>

Assistant Director, Benefits & Homelessness Prevention

The ServiceStrategic Housing Services covers a wide remit including Private Sector team, Homelessness and housing options, Asylum seeker and refugee, Gypsy and Roma Traveller, Affordable housing and policy. The team reports to the Housing Services Manager.&nbsp;We have an exciting opportunity for a Senior Private Sector Initiatives Officer to join our Strategic Housing Team to assist with the delivery of a Selective Licensing Scheme. &nbsp;We are looking for:&nbsp;<ul><li>A highly motivated and enthusiastic person</li><li>Who isa great teamplayer</li><li>NVQ level 4 or equivalent(ideally in Housing or Environmental Health)</li><li>With recent experience in this field to show a thorough knowledge in the relevant context. </li><li>Experience of selective licensing schemes including enforcement.</li></ul>The role requires:&nbsp;<ul><li>Excellent organisational and communication skills, being able to communicate with people on all levels including council members, colleagues and members of the public.</li><li>A good level of effective IT skills and the ability to understand and develop the use of ICT to achieve work objectives.</li><li>The post holder will be based in Blyth area, working with community groups and other stakeholders in the area to contribute to the overall regeneration and improvement of the area.   </li><li>The post will provide a first point of contact for private landlords and stakeholders (by all access channels), dealing with enquiries on selective licensing (the licensing of private landlords in order to rent their homes in certain areas of Northumberland) and guiding though the licensing process.</li><li>The post holders will be responsible for Housing Conditions in the Private Rented Sector within selective licensing areas. Specifically, the enforcement element of Private Sector Housing functions in relation to Parts 1, 3 and 4 of the Housing Act 2004 and associated legislation. </li><li>The post holder must hold a valid UK Driving Licence</li></ul>The post holder will be working in a small team based in Blyth. This is a full-time role on a permanent contract. The selective licensing scheme was approved in October 2024, and we require someone with knowledge and experience in the field to assist us to further develop and deliver the scheme for the duration of the licensing period. &nbsp;NCC band 8 salary&nbsp;£39,862- 44,075 (negotiable depending on experience)&nbsp;Why choose us?&nbsp;We have some outstanding benefits and perks to offer you, including:&nbsp;<ul><li>26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) </li><li>Automatic enrolment into the Local Government Pension Scheme </li><li>Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees) </li><li>To see all our excellent benefits and perks, please click <a href="https://www.northumberland.gov.uk/getmedia/25e88b23-2a04-4325-955c-9678331d3201/NCC-benefits-leaflet-March-2024.aspx" target="_blank">here.</a></li></ul>Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.Facebook:&nbsp;<a href="https://www.facebook.com/groups/NCCjobs" target="_blank">NCC Jobs Group</a> LinkedIn:&nbsp;<a href="https://www.linkedin.com/showcase/northumberlandcountycounciljobs/" target="_blank">Northumberland County Council Jobs</a>Further information&nbsp;Please note that this is a full time position.For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes&nbsp;<a href="https://www.northumberland.gov.uk/NorthumberlandCountyCouncil/media/Recruitment/Supporting%20Information/Candidate-Guide.pdf" target="_blank">here</a>.&nbsp;We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. &nbsp;If you have a disability and would prefer to apply in a different format, please see the alternative methods below. &nbsp;This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. &nbsp; &nbsp;Alternative application format:&nbsp;British Sign Language:&nbsp;<a href="http://northumberlandcc-cs.signvideo.net/" target="_blank">northumberlandcc-cs.signvideo.net</a>&nbsp; &nbsp;For those with speech difficulties or hearing loss:&nbsp;<a href="https://www.relayuk.bt.com/" target="_blank">Text relay service</a> dial 018001 01670 623930&nbsp;Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. &nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.<h3>Attached documents</h3><ul><li>&nbsp;<a href="https://jobs.northumberland.gov.uk/members/modules/jobV2/fdownload.php?j=dd405de0975ffadf&amp;f=e52ae4c816597e58&amp;mode=job_s2" target="_blank">508 Senior Private Sector Housing Initiatives Officer.pdf</a></li><li> <a href="https://jobs.northumberland.gov.uk/members/modules/jobV2/fdownload.php?j=dd405de0975ffadf&amp;f=81ad09da2e3a90da&amp;mode=job_s2" target="_blank">Candidate Guide .pdf</a></li></ul>

Senior Private Sector Initiatives Officer

<h2>Our Vacancy</h2>As a Lead Building Safety Manager, you will play a critical role in ensuring the safety and compliance of Peabody’s high-risk buildings.&nbsp;From leading a team of Building Safety Managers to collaborating with regulators and residents, you’ll be at the forefront of maintaining and enhancing building safety.&nbsp;You will provide strategic oversight for safety initiatives, work closely with senior leadership, and drive continuous improvements across our portfolio.In this role, you will set the standard for building safety within the organisation, aligning with the Building Safety Act 2022 and ensuring compliance with industry regulations.&nbsp;You’ll oversee vital processes, such as preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting, while fostering a culture of transparency and accountability.What You’ll Be DoingYou’ll take ownership of building safety across Peabody’s high-risk buildings, ensuring robust governance and compliance.&nbsp;Leading a dedicated team of Building Safety Managers, you will provide mentorship and guidance, support their development and foster consistency in service delivery.&nbsp;Acting as a key liaison with regulators and other stakeholders, you’ll drive the implementation of safety policies and risk management strategies.&nbsp;Additionally, you’ll oversee inspections, audits, and resident engagement, ensuring clear communication and swift resolution of concerns.&nbsp;With a focus on innovation and continuous improvement, you’ll keep Peabody at the forefront of building safety best practice.About YouTo excel in this role, you’ll need to be a strategic thinker, a proactive leader, and an expert in building safety practices.You’ll bring:<ul><li>Extensive knowledge of the Building Safety Act 2022 and its practical application.</li><li>Previous senior experience in fire/building safety, with a relevant professional membership and Level 4 qualification in fire safety, structural engineering, or building surveying.</li><li>Demonstrated success in managing safety compliance across complex property portfolios.</li><li>Strong leadership skills, with proven experience leading and mentoring teams.</li><li>Exceptional communication and stakeholder management abilities, including work with regulators and executive boards.</li><li>A commitment to professional development and continuous improvement.</li><li>Demonstrable experience managing building safety at a senior or strategic level, within housing, property, or construction sectors.</li><li>Proven experience leading teams and managing safety compliance across multiple sites or buildings.</li><li>In-depth knowledge of Safety Case Reports, Golden Thread principles, and Mandatory Occurrence Reporting systems</li></ul>Here are just a few of the benefits of working at Peabody;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year</li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal</li><li> 4 x salary life assurance</li><li>up to 10% pension contribution&nbsp;</li></ul>This role requires a minimum of two days in the office. &nbsp;&nbsp;Are you ready to apply?&nbsp; &nbsp; If you have any questions about this role, please email Talent Specialist, Victoria at&nbsp;<a href="mailto:Victoria.wilson1@peabody.org.uk" target="_blank">Victoria.wilson1@peabody.org.uk</a> &nbsp; &nbsp; &nbsp;We may close this advert before the advertised closing date, depending on the number of applications received.&nbsp; &nbsp; Interviews will be taking place in on the 12th December 2025&nbsp; &nbsp; &nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=49d7e4a626e1651e&amp;f=b72708119ce2c8eb" target="_blank">&nbsp;Lead Building Safety Manager JD (1).pdf - Role Profile</a></li></ul>

Peabody

Lead Building Safety Manager

Who we’re looking forAs part of our Homes compliance team, you’ll proactively make sure we fulfil our obligations as a landlord, overseeing electrical installations, lifts, and lifting equipment: keeping our customers safe and our properties compliant.With outstanding technical knowledge, you’ll have successfully managed compliance risk for a social housing provider and be confident building brilliant relationships with contractors and specialist consultants, ensuring that technical specifications and standards are met.As the named responsible person in relation to our regulatory and legislative responsibilities, you’ll have a strong compliance background and hold a City &amp; Guilds/NVQ 3 in Electrical Discipline AM2 and C&amp;G IEE Wiring Regulation 18th Edition. You’ll also use data intelligently to deliver exceptional performance and a service that keeps getting better, making sure we provide safe homes for our customers. &nbsp;When we're hiring, we look for people who connect with our KOSMIHC values:<ul><li>We know our stuff</li><li>We make it happen</li><li>We care</li></ul>You can find a full description of our values <a href="https://www.rhp.org.uk/careers/vision-and-values/" target="_blank">here</a>Feel a connection? If this sounds like you, click ‘apply now’Closing date for applications is 2 DecemberThe CompanyHello. We’re RHP. Our purpose is to provide safe, secure homes – opening the door to life&nbsp;opportunities. We own and manage over 11,000 homes for social rent and shared ownership,&nbsp;and plan to build more over the next 12 months.&nbsp;Our employees enjoy working for us, and we’ve been recognised as an excellent employer&nbsp;through several prestigious awards, including being named as a Top Employer for three years in&nbsp;a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace&nbsp;Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel&nbsp;Today Awards.We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment&nbsp;practices.If you want to make a difference to our customers, colleagues and beyond, we’re the place for&nbsp;you. Connected through differenceWe embrace and understand the value diversity brings – it can only make us better and&nbsp;stronger. That’s why a key part of our culture is to create an environment where everyone can be&nbsp;themselves and is treated fairly and equally. It’s important to us that you feel valued,&nbsp;appreciated, and free to be who you are. &nbsp;

Compliance Manager (Lifts & Electricals)

Are you passionate about creating safer, stronger communities? At Amplius, we’re looking for a proactive Community Safety Manager to lead and deliver effective Anti-Social Behaviour (ASB) and community safety services. In this role, you’ll protect our customers and neighbourhoods, drive improvements in estate standards, and work collaboratively with partners and residents to build resilient communities, all while ensuring compliance with legislation and supporting our strategic priorities. 💰Salary: £51,200 per year📝Contract: Permanent, full time⏰Your week: 36.25 hours (Monday to Friday 9am – 5:15pm)📌Location: Based across our Central Region, covering the East to West Midlands from Cambridgeshire to Birmingham, with one day per week in the Peterborough or Rushden office.✨Snapshot of your role<ul><li>Lead and manage complex ASB and community safety cases, ensuring timely, proportionate, and legally compliant responses.</li><li>Oversee and develop a team of Community Safety Officers, providing coaching, mentoring, and performance feedback.</li><li>Authorise legal actions and escalate cases to the legal team when necessary.</li><li>Monitor regional performance against KPIs, service standards, and customer satisfaction.</li><li>Build and maintain strong partnerships with Police, Local Authorities, Safeguarding Boards, and voluntary organisations.</li><li>Represent Amplius at multi-agency forums and coordinate joint operations to address local safety concerns.</li><li>Ensure team engagement with customers to gather intelligence and co-produce local safety initiatives.</li><li>Maintain up-to-date policies, procedures, and training guidance, ensuring compliance with legislation and best practice.</li><li>Prepare reports for senior management, boards, and regulators.</li><li>Champion safeguarding, inclusion, and customer empowerment across the region.</li></ul>👀What we’re looking for<ul><li>CIH Level 4 – achieved, in progress, or willing to work towards.</li><li>Experience managing complex ASB and community safety cases.</li><li>Knowledge of Tenancy Enforcement and the ASB &amp; Crime and Policing Act 2014.</li><li>Proven leadership and line management experience, with ability to deliver high-quality services.</li><li>Up-to-date understanding of regulatory requirements and best practice.</li><li>Strong relationship-building skills with partners, stakeholders, and colleagues.</li><li>Adaptable, resilient, and able to lead teams through change and challenging situations.</li><li>Able to travel across a large geographical area as required.</li></ul>🚗 A full UK driving license is essential for this role.🕵️ DBS clearance is required for this role.Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 30 NovemberPhone screening: 4 DecemberInterviews: 9 December (in Peterborough)🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions? 🧐Contact the <a href="mailto:recruitment@guhg.co.uk" target="_blank">Amplius Recruitment Team</a> and we’ll be in touch to support you with any questions, queries or conundrums!The CompanyIf you’d like to find out more about who we are and what drives us, head over to our website (link <a href="https://url.uk.m.mimecastprotect.com/s/-2jLCrMpyHlkzxF7fpC4fa9Q?domain=amplius.co.uk/" target="_blank">https://www.amplius.co.uk/about-us/</a>)

Amplius 

Community Safety Manager

A place to make things happen&nbsp;Location: Bradford, Hybrid with travel to other sites as required.&nbsp;Salary:&nbsp;£32,755 per annumPermanent, 35 hours per week, Monday – Friday, 9am to 5pm.We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.&nbsp;&nbsp;We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.&nbsp;&nbsp;If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.&nbsp;&nbsp;About the role&nbsp;Are you passionate about planning, governance, and driving change? It’s an exciting time to join Accent and be part of our growing Transformation team. You’ll be joining at a pivotal moment where you can truly make your mark - right at the centre of initiatives that improve how we work for our colleagues and customers. As a&nbsp;PMO Coordinator, you’ll be the engine behind planning and governance excellence, enabling consistent portfolio governance, demand management, and portfolio reporting. Your support will drive continuous improvement in PMO processes and decision-making, helping us deliver smarter, faster, and better.<h4>What you’ll do</h4><ul><li>Coordinate portfolio planning activities, ensuring projects and initiatives are prioritised, aligned with strategic objectives, and resources are allocated effectively.</li><li>Lead governance forums, including stage-gate reviews - capturing progress, risks, and actions to keep delivery on course.</li><li>Maintain and update the Portfolio Dependency Log, providing visibility of interdependencies and potential impacts.</li><li>Support the PMO in collecting resource forecast data from all projects and consolidating into a clear portfolio view.</li><li>Act as a champion of change, influencing adoption of new processes, tools, and mindsets across the business.</li><li>Use strong stakeholder engagement and influencing skills to bring diverse teams on the journey and embed data-driven decision-making.</li></ul>To view/download the full Portfolio (PMO) Coordinator job description please click <a href="https://www.accentgroup.org/media/x0wfrdrt/portfolio-coordinator-job-description-final.pdf" target="_blank">here.</a>SalaryThe salary for the Portfolio (PMO) Coordinator is £32,755 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.&nbsp;&nbsp;About you&nbsp;&nbsp;<ul><li>&nbsp; &nbsp; Foundation-level Project Management qualification (e.g. PRINCE2 Foundation, APM, PFQ) or equivalent experience</li><li> &nbsp; &nbsp;Previous relevant experience in portfolio/PMO coordination</li><li> &nbsp; &nbsp;Good understanding of project management methodologies and governance processes.</li><li> &nbsp; &nbsp; Proven ability to coordinate multiple portfolio workstreams in a busy, fast-paced environment.</li><li> &nbsp; &nbsp; Coordinate portfolio planning activities, ensuring projects and initiatives are prioritised, aligned with strategic objectives, and resources are allocated effectively.</li><li> &nbsp; &nbsp; Strong influencing skills to bring stakeholders on the journey and embed data-driven decision-making.</li><li> &nbsp; &nbsp; Champion of change – able to influence adoption of new processes, tools, and mindsets across the business.</li><li> &nbsp; &nbsp; Clear and effective communication skills, able to convey information to both technical and non-technical audiences.</li><li> &nbsp; &nbsp; Comfortable preparing and presenting updates to colleagues at various levels.</li><li> &nbsp; &nbsp; Attention to detail and commitment to maintaining accurate and up-to-date documentation.</li><li> &nbsp; &nbsp; Experience using portfolio or project management tools (e.g., Outlook, Sharepoint, MS Teams, MS Project, JIRA, Power BI, or similar).</li></ul>Portfolio (PMO) Coordinator InterviewsWe want your candidate experience to reflect who we are - a&nbsp;place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.Planned date: 5th DecemberStage 2: A Place to Show Your Strengths For Stage 2 interviews you will be asked to complete a Congruity questionnaire so we can get to know you a little better. You'll also be asked to prepare a 10 minute presentation prior to the interview. We will then carry out a competency based interview and explore anything relevant from the Congruity questionnaire.&nbsp;We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.Planned date: 11th December at our Bradford office.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.&nbsp;And because we believe in supporting you now&nbsp;and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Portfolio (PMO) Coordinator

A place to drive change&nbsp;Location: &nbsp;Bradford or Peterborough, Hybrid with travel as required.&nbsp;Salary: £46,022 per annumPermanent, 35 hours per week, Monday – Friday 9am to 5pm.We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.&nbsp;&nbsp;We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.&nbsp;&nbsp;If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.&nbsp;&nbsp;About the role&nbsp;Ready to turn data into decisions that shape the future? At Accent, we’re on an exciting journey to transform how we understand and serve our customers. We’re looking for a Senior Data Analyst who thrives on curiosity, stakeholder engagement, and delivering tangible value – not just building dashboards, but driving real outcomes. You’ll play a critical role in shaping Accent’s customer strategy and operational excellence. Your insights will directly influence service improvements and customer satisfaction. This isn’t about reporting for reporting’s sake, it’s about moving the dial and enabling proactive decision-making.What you’ll do<ul><li>Lead performance reporting that drives strategic decisions.</li><li>Develop predictive models to anticipate customer needs.</li><li>Enable and evolve our data platform and CRM capabilities.</li><li>Collaborate with internal stakeholders to ensure data-driven influence across the organisation.</li><li>Help build a data community at Accent – knowledge sharing, external speakers, and fresh ideas welcome.</li></ul>To view/download the Senior Data Analyst job description please click <a href="https://www.accentgroup.org/media/4gtljiqi/strategic-reporting-anaylst.pdf" target="_blank">here</a>.SalaryThe spot salary for the Senior Data Analyst post is £46,022 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.&nbsp;&nbsp;About you:<ul><li>Proven experience in data analysis with a strong track record of creating performance reports and predictive models.</li><li>Strong experience with data visualisation and business intelligence tools (e.g., Power BI, Tableau, Qlik)</li><li>Demonstrated ability to build predictive models using statistical or machine learning techniques.</li><li>Experience working with large datasets, preferably in the housing, public sector, or not for profit sector.</li><li>Excellent analytical and problem-solving skills with a customer-centric mindset.</li><li>Strong communication skills with the ability to present complex findings to senior stakeholders and non-technical audiences.</li><li>Ability to work independently, manage multiple priorities, and deliver high-quality work to deadlines.</li><li>Degree or experience in Data Science, Statistics, Business Analytics, Mathematics, or a relevant experience.</li><li>Experience in predictive analytics, forecasting, or machine learning applications in a business context.</li><li>Knowledge of data protection regulations (GDPR) and best practices.</li></ul>Senior Data Analyst InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: 5th and 8th December via Teams.Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 12th December at our Bradford office.We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day’s leave to celebrate your birthday and the option to purchase more – a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Senior Data Analyst

A place to create moments that matter&nbsp;Location: Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite.&nbsp;Salary: £29,580 per annum, pro rata&nbsp;Permanent, part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday.&nbsp;Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.&nbsp;&nbsp;It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.&nbsp;&nbsp;&nbsp;For a career that means more and makes a meaningful impact on society, this is the place to be.&nbsp;&nbsp;The roleAt a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes&nbsp;everyone deserves a place to call home&nbsp;- and is committed to making that a reality.As a&nbsp;Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.What You’ll Do:<ul><li>Be a visible, supportive presence in our schemes, building strong relationships with residents.</li><li>Work closely with lettings teams to ensure smooth move-ins and positive first impressions.</li><li>Encourage community engagement and help residents live independently for as long as possible.</li><li>Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.</li><li>Collaborate with internal teams and external partners to deliver joined-up support.</li></ul>Why This Role Matters:You won’t just be managing housing - you’ll be&nbsp;creating safe, supportive environments&nbsp;where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.To view/download the Specialist Housing Partner (Independent Living Housing Officer) job description please click&nbsp;<a href="https://www.accentgroup.org/media/sytm1hfb/specialist-housing-partner.pdf" target="_blank">here</a>.SalaryThe Specialist Housing Partner (Independent Living Housing Officer) salary is&nbsp;£29,580 per annum, pro rata&nbsp;for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.About you&nbsp;&nbsp;<ul><li>Experience delivering housing management services within a specialist or generic housing context.</li><li>CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience</li><li>Strong understanding of anti-social behaviour management and rental income collection processes.</li><li>Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.</li><li>Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.</li><li>Knowledge of safeguarding practices within a housing context.</li><li>Regular business travel will be necessary to other Accent sites and off-site meetings as required.</li></ul>Successful candidates will under go a DBS check.InterviewsWe want your candidate experience to reflect who we are -&nbsp;a place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. This will be via Teams.&nbsp;Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. This will be in person at the scheme.&nbsp;We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now&nbsp;and&nbsp;in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.&nbsp;Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Specialist Housing Partner

Housing Standards Officer or Senior Housing Standards OfficerSalary £35,081 to £52,595 p.a. (dependent on experience) plus essential car user allowanceFull-time (36 hours per week, flexible working patterns will be considered in line with service requirements.We are looking for an officer to join our busy but friendly and supportive Environmental Health team. You will work in the Residential team, and will be responsible for the licensing of houses in multiple occupation (HMOs) as well as undertaking programmed and reactive inspections including compliance visits to rented properties and caravan sites, in addition to the investigation of complaints about housing conditions.You will be enthusiastic, committed, self-motivated and have a positive attitude. You must be an excellent communicator and team player with sound time management skills and be confident in dealing with members of the public.&nbsp; You must be able to demonstrate your ability to adapt to changing priorities and work to tight deadlines.In addition to the car user allowance, we can offer excellent conditions of service with a benefits package that includes pension scheme, free parking, payment of professional fees and flexible working arrangements.For an informal discussion about the post, please contact Susan Turp, Principal Environmental Health Officer on 01784 446258, or you can email on <a href="mailto:s.turp@spelthorne.gov.uk" target="_blank">s.turp@spelthorne.gov.uk</a>.This post is identified as a hybrid post supporting both office and home working in line with Spelthorne Borough Council’s policy. The post holder will be required to attend the office in line with a rota and any service requirements.The ability to converse at ease with customers and provide advice in accurate spoken English is essential for customer facing posts.&nbsp; These posts fall within the scope of the Code of Practice on English language requirement for public sector workers.&nbsp; The Council, therefore, has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. If you have any queries or would like to discuss this further, please contact Human Resources.Please note as part of the employment checks this post will subject to a basic Disclosure &amp; Barring Service (DBS) check.Closing date: Monday 15 December 2025 (Noon)Interviews: week commencing 12 January 2026Previous applicants need not apply.To apply please use the ‘apply online’ at the bottom of the page.CVs can only be accepted in support of a completed application form.Unfortunately, we are unable to reply to all candidates.&nbsp; If we have not contacted you within 3 weeks of the closing date then your application has been unsuccessful.All shortlisted applicants will be contacted via email after the closing date.Working towards equal opportunitiesStrictly No Agencies<h4>Downloads</h4><ul><li><a href="https://www.surreyjobs.info/vacancy_documents/771562/download" target="_blank">1284 Housing Standards or Senior Housing Standards Officer Job Pack</a></li><li><a href="https://www.surreyjobs.info/vacancy_documents/771563/download" target="_blank">https://www.surreyjobs.info/vacancy_documents/771563/download</a></li></ul><h4>How to Apply</h4>Please apply online via the 'Apply online' button which will take you to the Applicant Tracking System ('ATS') where, once you have applied, you can log on to your account to view the status of your application.&nbsp;Please note, we do not accept CVs submitted without a fully completed online application form.Please contact Recruitment Services on 01784 444263 (24hr answer phone) or email <a href="mailto:recruitment@spelthorne.gov.uk" target="_blank">recruitment@spelthorne.gov.uk</a> if you are having difficulty applying online.

Housing Standards Officer or Senior Housing Standards Officer

Join our new team transforming how we handle repairs and resolve complaints!This is an exciting opportunity to join a newly established Technical Complaints Resolution Team within PA’s busy Assets Directorate. The team has been created to ensure swift, professional, and comprehensive responses to repair-related complaints and to strengthen collaboration across key service areas such as Gas, Repairs, and Damp &amp; Mould.As a Technical Complaints Resolution Officer, you’ll play a vital role in ensuring residents receive a prompt, empathetic, and fair response when raising complaints about repairs. You’ll use your strong technical knowledge to diagnose issues accurately, coordinate resolutions, and rebuild trust and satisfaction through clear, transparent communication. Acting as a link between residents, contractors, and internal teams, you’ll ensure complaints are managed effectively in line with the Housing Ombudsman’s Complaint Handling Code.We’re looking for someone who can balance technical expertise with genuine care for residents, someone who thrives in a fast-paced environment and is passionate about improving housing services.We are also looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes.Please check out our website for all our current opportunities.What’s in it for you….In addition to the salary, we offer a number of benefits, including:<ul><li>High street discount schemes</li><li>Health cash plans</li><li>26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more</li><li>Flexible bank holidays – take them when it suits you</li><li>Car leasing scheme</li><li>Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.</li></ul>What you’ll be doing……Repairs Complaint Handling &amp; Customer Care<ul><li>Act as a main contact for residents raising repair complaints, ensuring they feel heard and informed.</li><li>Investigate issues using inspection reports, photographs, and technical insight to diagnose causes.</li><li>Manage a caseload from receipt to resolution, ensuring timely updates and clear communication.</li><li>De-escalate challenging situations calmly and professionally, ensuring residents feel valued.</li><li>Support vulnerable residents through reasonable adjustments and signposting to other services.</li></ul>Collaboration &amp; Continuous Improvement<ul><li>Work closely with contractors, surveyors, and internal teams to resolve complaints efficiently.</li><li>Hold teams accountable where service falls short and promote learning from outcomes.</li><li>Monitor complaint trends, identify areas for improvement, and feed insights into process and policy changes.</li></ul>Technical &amp; Organisational Excellence<ul><li>Apply strong technical knowledge of repairs (plumbing, electrics, roofing, damp/mould, etc.) to recommend effective solutions.</li><li>Prioritise workloads effectively in a fast-paced environment while meeting strict deadlines.</li><li>Maintain accurate documentation, ensuring compliance with data protection and the Housing Ombudsman’s Code.</li></ul>Communication &amp; Relationship Management<ul><li>Demonstrate excellent verbal and written communication skills, adapting your style to suit diverse audiences including residents, contractors, and senior stakeholders.</li><li>Provide clear, empathetic, and solution-focused updates that build trust and confidence.</li><li>Handle sensitive or complex information with discretion and professionalism, ensuring accuracy and transparency in every interaction.</li><li>Foster positive relationships through proactive engagement and a genuine commitment to customer satisfaction. What we’re looking for:</li><li>Recognised qualification in housing construction, building maintenance, or equivalent experience.</li><li>Strong technical knowledge across multiple trades (e.g. plumbing, electrics, joinery, roofing, damp/mould).</li><li>Evidence of training in customer service, complaint handling, or conflict resolution.</li><li>Good IT skills, including housing/repairs management systems, Microsoft Office, and digital tools.</li><li>Experience in social housing, property, or construction environments.</li><li>Proven ability to diagnose issues from inspection reports and photographs.</li><li>Excellent de-escalation and conflict resolution skills.</li><li>High integrity, empathy, and a commitment to putting residents first.</li><li>Solid understanding of housing legislation, landlord obligations, and the Housing Ombudsman’s Complaint Handling Code.</li><li>A proactive mindset; always looking for ways to improve processes and resident satisfaction.</li><li>A calm, professional communicator who can handle challenging situations with confidence and care.</li></ul>If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

Technical Complaints Resolution Officer

Some key information<ul><li>Permanent - Full Time Position.</li><li>37 hours per week.</li><li>£37,998 - £41,461 per annum inclusive of a renumeration package of £9,400 per annum, payable until 30 September 2028.</li><li>28 days annual leave, excluding bank holidays.</li><li>Based in Taunton, Somerset.</li></ul>What will I be doing?We’re working to improve the lives of people in Somerset – and you’ll be a key part of that.You will be leading our team of Housing Case Managers (currently a team of 8).They work in the local community, managing up to 750 homes each and building relationships with our tenants so that we can help them sustain their tenancies.The people we support can be vulnerable and have complex needs; the work that our team does has a significant positive impact on their quality of life. That, we think, makes this kind of role especially rewarding.You will be the one helping the team with advice and guidance where they need it, supporting their development and making sure the quality of work is where it needs to be.You will also be asked manage caseloads yourself from time to time (e.g., when covering for a member of your team).There is a lot of change going on here at the moment (for example, we’re adding to our housing stock through purchasing, regeneration and development) and we’re always looking for ways to improve the way we do things.There are a challenges that come with this and it’s not an environment that suits everyone. But for the right person? It could be an opportunity to gain new experiences, develop new skills and solve new problems.This is a hybrid role – some days will be spent working from home or the office and others will be spent out in the community, covering for your team and working with tenants.What kind of experience or qualifications do I need?We offer ongoing support, training and guidance to help you be the best you can be.You’ll need both the technical skills and experience needed to support your team and the management skills to ensure high levels of performance. At times, you’ll need to be able to reflect and think creatively in order to solve problems and motivate people.Given the nature of this role, it is essential that you have experience of leading a team within the Social Housing Sector.You’ll also need to be at least CIH Level 4 qualified, ideally demonstrating that you are working towards level 5.We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.What's in it for me?We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:<ul><li>We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.</li><li>Generous annual leave allowance, with the opportunity to purchase additional leave</li><li>Staff discounts in gyms.</li><li>Employee Assistance for the times you may need some support and a variety of employee wellbeing services.</li><li>Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.</li><li>A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.</li><li>My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more...</li></ul>Anything else I should know?When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.For an informal chat about the role, you can contact Julie Sabey via email at <a href="//CEB42F3F-F8F5-4D2C-8373-F7ED0D7C6D6D/julie.sabey@somerset.gov.uk" target="_blank">julie.sabey@somerset.gov.uk</a>.If you have all the information you need, just hit the apply button - we can’t wait to hear from you.DBS informationDBS clearance is required for this role, via the online disclosure procedure.Closing Date: 8 December, 11:59pm

Senior Housing Case Manager

Full time – 36 hours per weekHybrid working - expected office days, 2 per week&nbsp;<a href="https://api.my.corehr.com/ws/ravp/corehr/recruitment/vacancy/jobdescription/document?key1=897ABA75CDA42DAFE13729A15AE77ABE891A90EFAA5F3D32DB0AF4E4829AD505384DB3F5267D814CD38F4ADB41A8DAF7A3869885D06329205D8D181CF6EEBA76FC50BBC07B2F6B379F2A235659257E5DF1032028AA51DED59AE61D63CAEE3E05C23BF40192A9738031A6F77982529E544586DDCFD6BA9F0EE4DF0020ABFD30617E05AFBE845DE92F39C9ADF50284AB1B7CF5D287BA1FF665AA751D5335C46325588998792E073C2F4173FC2917116F4AFE48D2ADD0612B17084FF3A282B648AE&amp;key2=2E5310B46E78CA89DDEA9D889D15F81460946B2544281857091EAE682F402929AA0B8027E3020455EC219914D752152ADB229EE3830152F963FE64DEF1417084668D67EA6167068621DF8DB4AE208C5DDD39FD7CF587632793CAF1EF109B5D86B616A4C545E0D31A88AAC166BE12CA6D56D18E7FE4579DDBC10D6C9C261E97A6DE507E58541E11BC082BBEBA00931AE9AA53AA0B6D710895C72E319EEBA0B0AEEC7624F6259A682F78850048977A8B4E4AB3302548A835E83D76945462F2913E" target="_blank">Job Description - Tenancy Enforcement Manager</a>Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.<ul><li>We  Put Customers First in everything we do.</li><li>We will &nbsp;Always Be Curious about how we can do better.</li><li>We work together to Make It Happen.</li></ul>Want to be part of our community? We’re currently recruiting for a Tenancy Enforcement Manager to join our Tenancy Enforcement team.What you’ll achieve in the role:The overall purpose of this role is to lead the delivery of an efficient, high performance, customer-focused Tenancy Enforcement service that robustly but empathetically manages complex and escalated cases triaged from the Housing team.Key responsibilities include:<ul><li>Lead the delivery of an efficient Tenancy Enforcement service, managing complex and escalated cases.</li><li>Tackle anti-social behaviour, tenancy breaches, and lease violations with empathy and professionalism.</li><li>Work collaboratively with internal teams and external agencies to improve community safety.</li><li>Drive team performance through proactive case management and KPI monitoring.</li><li>Extensive working knowledge and experience in managing possessions and injunctions through the civil court process, including case preparation and presentation.</li></ul>What you’ll bring to Raven:&nbsp;For this role, we are looking for someone with the following:<ul><li>Proven knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014 and related enforcement tools.</li><li>Experience managing possessions and injunctions through the civil court process.</li><li>Strong understanding of housing law and tenancy agreements.</li><li>Excellent conflict resolution and de-escalation skills.</li><li>Ability to analyse data and use insights to inform decisions.</li><li>Please review the job description for full criteria details.</li></ul>You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.DBS clearance will be required for this role.Vacancy Close Date: 2nd December 2025, Interviews will take place on 10th December 2025.What Raven will offer in return:To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.Our reward package includes:<ul><li>Competitive salaries</li><li>Fantastic work/life balance with flexible working and generous leave entitlement</li><li>Strong focus on learning and development, with opportunities to grow your skills and career</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Funded health cash plan</li><li>Extensive wellbeing support</li><li>Voucher-based recognition scheme</li><li>Retail discounts</li></ul>Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.We will consider applications for part-time working and job sharing; please include this information in your application.&nbsp;All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at <a href="mailto:recruitment@ravenht.org.uk" target="_blank">recruitment@ravenht.org.uk</a> or 0300 123 3399.As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, <a href="mailto:emailrecruitment@ravenht.org.uk" target="_blank">emailrecruitment@ravenht.org.uk</a>, or phone us on 0300 123 3399.

Tenancy Enforcement Manager

Are you passionate about creating safe, vibrant, and thriving communities? At Amplius, we’re looking for a dedicated Housing &amp; Neighbourhood Manager to lead and manage the delivery of high-quality tenancy, housing, and neighbourhood services across our region. In this role, you’ll drive operational performance, maintain outstanding estate standards, and work closely with customers, partners, and colleagues to build sustainable, resilient communities. If you’re committed to making a real difference and supporting safer, stronger neighbourhoods, we’d love to hear from you. 💰Salary: £51,200 per year📝Contract: Permanent, full time⏰Your week: 36.25 hours (Monday to Friday 9am – 5.15pm)We have two opportunities available for the same role, covering&nbsp;different locations -📌Amplius South Region: Based in and around Bedfordshire, Milton Keynes, and West Northamptonshire, with one day per week in the Rushden or Milton Keynes office.📌Amplius Central Region: Based in and around Cambridge, Peterborough, Leicestershire, Derbyshire, and Northamptonshire, with one day per week in the Peterborough or Rushden office.✨Snapshot of your role<ul><li>Lead and manage a team of Housing and Neighbourhood Officers, providing direction, coaching, and performance management.</li><li>Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards.</li><li>Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently.</li><li>Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams.</li><li>Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations.</li><li>Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion.</li><li>Coordinate operations to address hotspot areas and emerging neighbourhood issues.</li><li>Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies.</li><li>Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights.</li></ul>👀What we’re looking for<ul><li>CIH Level 4 (achieved, working towards, or willing to undertake.)</li><li>Extensive experience in estate and neighbourhood management.</li><li>Knowledge of Housing and Tenancy Law and current regulatory requirements.</li><li>Proven team leadership and direct line management experience.</li><li>Ability to build strong relationships with partners, stakeholders, and colleagues.</li><li>Proficient in housing management systems and able to drive service improvements.</li><li>Willingness to travel across a large geographical area as required.</li><li>Commitment to delivering high-quality services and acting as a positive representative of Amplius.</li></ul>🚗 A full UK driving licence is essential for this role.🕵️ DBS clearance is required for this role.Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 30 NovemberPhone screening: 4 DecemberInterviews: 9 December (in Peterborough)🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions?&nbsp;🧐Contact the <a href="mailto:recruitment@guhg.co.uk" target="_blank">Amplius Recruitment Team</a>&nbsp;and we’ll be in touch to support you with any questions, queries or conundrums!The CompanyIf you’d like to find out more about who we are and what drives us, head over to our website (link <a href="https://url.uk.m.mimecastprotect.com/s/-2jLCrMpyHlkzxF7fpC4fa9Q?domain=amplius.co.uk/" target="_blank">https://www.amplius.co.uk/about-us/</a>)

Housing & Neighbourhood Manager

Housing Officer Full time / Permanent Salary starting £31,000.27 and progressing through increments to the top of the Grade £35,088.24 &nbsp;Please find attached the job description and person specification which indicates the essential criteria for gaining an interview.Closing date – 14 November 2025Completed application forms should be returned to <a href="mailto:recruitment@rykneldhomes.org.uk" target="_blank">recruitment@rykneldhomes.org.uk</a>&nbsp;or it can be returned in a paper format to:Human Resources Team Rykneld Homes Ltd 2013 Mill Lane Wingerworth Chesterfield S42 6NG<a href="https://www.rykneldhomes.org.uk/media/zi5cxche/rh212-housing-officer-nov25.pdf" target="_blank">Housing Officer Job Description</a><a href="https://www.rykneldhomes.org.uk/media/ey0fjypy/job-application-form-rh-oct-2023.docx" target="_blank">Rykneld Homes Job Application Form</a><a href="https://www.rykneldhomes.org.uk/media/hafi35h4/people-are-our-priority-011221.pdf" target="_blank">People are our Priority</a>

Housing Officer

About Us Job Title: Affordable Housing Enabling Officer Salary Range: £48,873 to £59,220 per annum Permanent - Fulltime (36hours per week) Location: Wandsworth Are you interested in joining an ambitious team working to secure social and affordable homes for Richmond and Wandsworth Councils? Could you bring knowledge about housing, planning and viability together to develop opportunities to deliver more affordable homes? If you answer yes, then the post we're seeking to fill could be for you. Working with planning services, landowners, developers, registered providers and other charitable housing organisations your focus will be to increase social and affordable housing delivery through partnership working, applying housing and planning policies and your own knowledge and experience. Additionally, you will work closely with the Greater London Authority (GLA) and Ministry of Housing Communities and Local Government (MHCLG) to identify and secure grant funding for permanent and temporary accommodation. About the role You will work independently on key aspects of affordable housing delivery, including providing advice and assistance to the planning service, landowners, developers and housing providers to secure and increase affordable housing delivery. You will represent the borough, acting as a contact in negotiations with developers, landowners and other agencies, such as the Greater London Authority (GLA) at external meetings, as well as providing expert advice for enabling affordable housing on development sites in the borough as well as negotiating with key funding organisations such as the GLA and Ministry of Housing Communities and Local Government (MHCLG) to support affordable housing delivery. In addition, you will also be the key contact for external agencies and Councillors in dealing with issues pertaining to affordable housing and providers. You will have a good understanding of national, regional, and local planning policy and associated legislative requirements and funding guidance and have a good understanding of viability matters. While the role is based within the Better Service Partnership, covering both Richmond and Wandsworth Councils, it will involve mainly working on Richmond's delivery of affordable housing but with an opportunity to also work on Wandsworth schemes. You will also provide reports and briefings for senior officers and Members on affordable housing matters. We welcome applications from individuals from the public and/or private sector who have knowledge and background in planning and/or housing including knowledge of how financial viability impacts on delivery of affordable housing. Essential Qualifications, Skills and Experience <ul><li>Sound knowledge of the development of affordable housing</li><li>Understanding of economic appraisal processes in the development of affordable housing</li><li>Ability to work with external agencies and senior colleagues in other Departments in the development of affordable housing projects</li><li>Knowledge of Section 106 Legal Agreements and Nomination Agreements</li></ul>Indicative Recruitment Timeline <ul><li>Closing Date: Sunday 07th December 2025</li><li>Shortlisting: Week commencing 08th December 2025</li><li>Interview Date: To be confirmed</li></ul>We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Affordable Housing Enabling Officer

Roles That Matter St Helens Borough Council are looking for an ambitious, dynamic candidate with relevant experience to lead on the data management and reporting to join the busy Housing Options team as a Homelessness Data Officer. Responding to the issue of homelessness is a key Council priority and statutory duty. With an announcement of long-term funding and a new national homelessness strategy expected shortly, there has never been a more exciting time to join our dedicated and experienced team. The successful applicant will be responsible for maintaining data systems, ensuring accuracy, and producing Government returns, performance data and responding to Freedom of Information requests. The applicant will also provide data to and liaise with senior managers around this vital area of work. Applicants will need to demonstrate that they are able to work as part of a team and establish strong working relationships with internal and external colleagues. You will show a drive and commitment and a willingness to learn and adapt. In return, we offer flexible working from both office and home. This post is fixed term for 2 years. For an informal discussion, please contact Donna Birch, Team Manager - Housing Options, on 07926076449. If you feel you are the right person for the job, and want to make a difference, we would love to hear from you. Full Job Description &amp; Person Specification Documents are included with this advert. We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment. Share this vacancy with friends and family via your socials below! St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment. Making a Difference Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people's lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.. St Helens Borough Council | Jobs | Search here for your perfect career - Home Page St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality &amp; Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality &amp; Diversity at St Helens Borough Council can be found here <a href="https://www.sthelens.gov.uk/equality" target="_blank">https://www.sthelens.gov.uk/equality</a> St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Homelessness Data Officer - 2 years fixed term

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley. We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements. flexible-working Job overview The KHP Homeless Health team works across the Kings Health Partner in-patient and Accident Emergency Services to provide advocacy, support and quality discharge interventions for patients experiencing homelessness who are attending or admitted to any of the Kings Health Partner hospitals. The team currently operates within the Kings College, PRUH, St. Thomas and Guys Hospitals. Kings College Hospital NHS foundation Trust will be the host for this position The KHP Homeless Health team works to ensure that patients experiencing homelessness have discharges from hospital that are as safe as possible and effective in a way that prevents re-admissions and improves long term health outcomes. The team connects patients with primary care services, mental health services and addictions support, medication concordance support, screening and vaccination services. The post holder will be engaged in partnership working including primary care NHS services, GP's and practice nurses, Local Authority housing departments, Drug/alcohol and mental health services, Social Care and Voluntary Sector organisations. This post is open to individuals from nursing, social work and allied health professional backgrounds, with specialist knowledge in homeless health. They will be required to provide expert advice and education drawing from their professional skillset for other members of the team and wider hospital colleagues. Main duties of the job To work as part of a dedicated multidisciplinary team, aiming to improve housing and health outcomes for patients experiencing homelessness. To support the KHP Homeless Health Service (PRUH) in building successful relationships between key professionals and outside agencies. To implement the delivery of quality holistic assessment, planning and interventions to contribute to the physical, psychological and social wellbeing of patients. Provide tailored, specialist advice for both patients and hospital colleagues around issues associated with homelessness. To communicate effectively and efficiently whilst liaising with other members of the multi-disciplinary and wider hospital team, ensuring that patients receive seamless care within the trust. Ensure robust risk assessment and care planning processes are undertaken by the team. Supporting the trust in its compliance with completing the 'Duty to Refer' referrals to Local Authorities' as per the Housing Act 2018. Ensure that patients are valued as individuals, and their respect and dignity is maintained at all times and that the care provided respects equality and diversity. To develop and maintain effective channels of communication with the Transfer of Care Bureau and wider PRUH services Working for our organisation The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities Quality Facilitate a high-quality, cost-effective specialist service through monitoring and audit and other quality initiatives agreed by the Trust. participate in key developments, policies and guidance relating to homeless health to promote the service Identify gaps in knowledge and provide teaching and training for junior staff, students and wider hospital teams to improve the quality of care delivered for patients experiencing homelessness. Work within the Trust's HR policies on all staffing matters, including sickness, capability and disciplinary issues. Participate in appraisals and the setting of objectives for junior staff in the department to enable them to achieve optimal effectiveness and to understand their contribution to the directorate. To ensure the head of service/line manager is informed when changes to circumstances may affect safe competent practice. Service Delivery and improvement Ensure that the delivery of care to all patients is in line with best practice Support innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management. Contribute to the development of Directorate and Trust policies, procedures and clinical guidelines and ensure adherence by self and ward team. Be proactive in the risk assessment, management, clinical incident reporting and management of complaints. To record and report all incidents, accidents and complaints involving staff, patients and visitors in accordance with the Trust policies and initiate investigations as required. To participate in, and comply with, the Trust's framework for clinical governance within the department area. Administrative Monitor and maintain project information management systems Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data. Interpret policies and protocols that are consistent with Trust standards. Maintain up to date knowledge of a range of skills including service improvement techniques and be responsible for developing and maintaining own CPD programme. General The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations. We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued. At King's we are a kind, respectful team: Kind. We show compassion and understanding and bring a positive attitude to our work Respectful. We promote equality, are inclusive and honest, speaking up when needed Team. We support each other, communicate openly, and are reassuringly professional To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. Everyone is responsible for promoting inclusion no matter their role or team. At King's, we want to create an environment where everyone feels valued, respected and welcomed Safeguarding The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by; <ul><li>attending mandatory training on safeguarding children and adults</li><li>familiarising themselves with the Trust's processes for reporting concerns </li><li>reporting any safeguarding child or adult concerns appropriately</li></ul>Infection Control Statement The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas. The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role. These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times. Person specification Education and Qualifications Essential criteria <ul><li>Bachelors Degree in appropriate healthcare profession or substantial and equivalent knowledge, skills and experience within the homelessness/housing sector</li><li>Evidence of on-going professional development in relevant area of speciality</li></ul>Desirable criteria <ul><li>Certificated speciality courses in mental health, substance misuse or Trauma informed care.</li><li>Membership of appropriate special interest groups within homeless health and health inclusion</li></ul>Knowledge and Experience Essential criteria <ul><li>Experience of working with people experiencing homelessness combined with tri-morbid health conditions</li><li>Experience of working in a multi-cultural environment and knowledge of methods to develop culturally sensitive practice</li><li>Knowledge of relevant legislation associated with adults at risk and homelessness</li></ul>Desirable criteria <ul><li>Understanding of the role and function of other organisations providing services to people with complex health issues and experiencing homelessness</li></ul>Skills and competencies Essential criteria <ul><li>Excellent interpersonal communication (Written, oral, presentation, facilitation), networking and negotiation skills</li><li>Excellent organisational skills and the ability the ability to meet deadlines and delegate effectively</li><li>Work flexibly and an ability to prioritise workload to ensure risk is appropriately mitigated and responsive to changing demands</li><li>Demonstrate an awareness of clinical governance and risk management and how this affects changing demands and requirements</li></ul>Desirable criteria <ul><li>Ability to deliver training and presentations to internal and external stakeholders</li></ul>IMPORTANT <ul><li>Check your email account regularly as this is how we will communicate with you</li><li>If you delete the job from any of your accounts, you may be prevented from accessing further communications</li><li>To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert</li><li>Please provide email addresses for referees where possible</li><li>Click here to see the range of benefits we offer</li><li>Please review the documentation on our recruitment microsite, particularly the Trust's criminal records checking policy</li><li>All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.</li><li>Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.</li></ul>King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications King's Health Partners Academic Health Science Centre Website King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Homeless Health Liaison Officer JD (PRUH) (PDF, 328.4KB) </li> <li> Denmark Hill Site Map (PDF, 1.2MB) </li> <li> Princess Royal (PRUH) Site map (PDF, 1.4MB) </li> <li> Visa and Sponsorship Information (PDF, 344.6KB) </li> <li> Pay bands and pay points from 1 April 2025 (PDF, 44.6KB) </li> </ul>

Homeless Health Liaison Officer

We are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce. Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support. Roles That Matter St Helens Council are looking for an experienced and enthusiastic Homelessness Assessment Officer to join this busy service. You will be the first point of contact for clients experiencing accommodation issues and you will be responsible for assessing their needs and deciding on the most appropriate course of action, including assisting people into temporary and permanent accommodation. We are looking for an excellent communicator who has the ability to deal sensitively with customers and the ability to signpost correctly within the team. This role is fixed term until 31 March 2026, extension of contract subject to future funding. Interested to Find Out More? You are welcome to contact us for a chat before applying by emailing us at <a href="mailto:HousingAdviceOptions@sthelens.gov.uk" target="_blank">HousingAdviceOptions@sthelens.gov.uk</a> . Full Job Description &amp; Person Specification Documents are included with this advert. We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment. Share this vacancy with friends and family via your socials below! St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality &amp; Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality &amp; Diversity at St Helens Borough Council can be found here <a href="https://www.sthelens.gov.uk/equality" target="_blank">https://www.sthelens.gov.uk/equality</a> St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better. St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Homelessness Assessment Officer- fixed term until 31 March 2026

Roles That Matter St Helens Borough Council are looking for an experienced officer with the skills and knowledge to lead on the delivery of statutory homelessness duties and jointly supervise the caseloads of a small team of officers. You will join the busy Housing Options team as a Senior Homelessness Officer . Responding to the issue of homelessness is a key Council priority and statutory duty. With an announcement of long-term funding and a new national homelessness strategy expected shortly, there has never been a more exciting time to join our dedicated and experienced team. The successful applicant will be responsible for providing a homelessness prevention, relief and main duty response and ensuring customers receive a high-quality service. The applicant will be responsible for supervising team members and ensuring procedures are followed and full and accurate records are maintained. The successful applicant will also lead on the response to the more complex homeless cases. Applicants will need to demonstrate that they are able to work as part of a team and establish strong working relationships with internal and external colleagues. You will show a drive and commitment and a willingness to continuous professional development. In return, we offer flexible working from both office and home. For an informal discussion, please contact Donna Birch, Team Manager - Housing Options, on 07926076449. If you feel you are the right person for the job, and want to make a difference, we would love to hear from you. Full Job Description &amp; Person Specification Documents are included with this advert. We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment. Share this vacancy with friends and family via your socials below! St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training &amp; progression &amp; staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment. Making a Difference Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people's lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.. St Helens Borough Council | Jobs | Search here for your perfect career - Home Page St Helens Council is a Disability Confident Leader. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. Equality &amp; Diversity St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality &amp; Diversity at St Helens Borough Council can be found here <a href="https://www.sthelens.gov.uk/equality" target="_blank">https://www.sthelens.gov.uk/equality</a> St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Senior Homelessness Officer

Accommodation Assistant Location: Retallack Resort &amp; Spa, Cornwall Salary: £12.21 per hour- Paid Weekly Hours of work: Seasonal contract- Variable hours- Flexible around school hours! Sunday cleaners also required. Who we are? We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul><li>Be comfortable working to deadlines as part of a very busy Team</li><li>Have real attention to detail with the highest of standards</li><li>Be adaptable...conscientious and very organised</li></ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Discounts on Away Resorts Holidays for you and your Family and Friends</li><li>On Park Discounts</li><li>Awards and Recognition </li><li>Team Events</li><li>Employee Assistance Program</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant

Join our housekeeping team as a manager for a career with more shine! There's something special about creating unforgettable moments for people on holiday. As an Accommodation Manager at Parkdean Resorts, you'll be at the heart of the action, turning arrivals into smiles and making every guest feel right at home from the moment they step onto our park grounds. So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer: <ul> <li>Annual Management Bonus scheme</li> <li>The chance to develop your skills and boost your career across our 65 parks - as one of the best in the biz when it comes to apprenticeships, we've got your back when it comes to training!</li> <li>You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority. </li> <li>A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.</li> <li>A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities. </li> <li>Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.</li> </ul>We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come. What you will be doing... <ul> <li>Hiring, welcoming, and training a top-notch cleaning team.</li> <li>Making sure you have the right number of cleaners trained to our required standards to consistently meet overall number of cleans, cleaning times, and cost per clean.</li> <li>Planning and executing weekly, monthly, and quarterly plans, developing the team through data analysis.</li> <li>Implement processes to improve performance, and manage various budgets, including laundry and consumables.</li> <li>Helping your team grow with on-going training and opportunities to level up their skills.</li> <li>Making sure your team has all the right tools and supplies to work efficiently and get the job done perfectly.</li> <li>Diving into guest feedback to find new ways to improve, then turning those great ideas into action for an even better stay.</li> <li>Keeping an eye on cleaning standards, spotting any areas that need a little extra sparkle, and working with your team to make sure everything shines! </li> </ul> Are we the right fit for you? At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We're Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories. Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at <a href="mailto:stephanie.wood@parkdean-resorts.com" target="_blank">stephanie.wood@parkdean-resorts.com</a>

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