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Annual salary: up to £28,917.00 Resident Liaison Officer Thurrock Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday We are thrilled to announce that Mears has been awarded a prestigious Net Zero Retrofit project delivering SHDF 2.2 works on behalf of our client Thurrock Council! This significant achievement underscores our unwavering commitment to excellence in delivering top-tier facilities maintenance and social housing services. The Thurrock SHDF 2.2 project is a cornerstone initiative aimed at enhancing the quality and sustainability of social housing in the Thurrock area. The project focuses on improving housing standards and implementing energy saving solutions for the community. Our dedicated team will be at the forefront, driving energy efficiency and improving living standards for residents About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>To apply, follow the link below or to discuss your application further please contact Laura Crosby on <a href="mailto:laura.crosby@mearsgroup.co.uk" target="_blank">laura.crosby@mearsgroup.co.uk</a> All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before commencement of employment.

Resident Liaison Officer

Vacancy Name Recovery Co-ordinator Vacancy No VN4741 Employment Type Permanent Hours Per Week 37.00 Work Pattern Monday to Friday Location Unity Building 30 Location Region West Yorkshire Location City Bradford Location Postal Code BD1 3DN Interview Date 23 Jan 2025 Job Details Recovery Co-ordinator Location: 30 Manningham Lane, Bradford BD1 3DN Working hours: Monday-Friday 9am-5pm with a late night on a Tuesday 12pm-8pm. About the service... New Vision Bradford was launched on 1 April 2023. This is a partnership between Waythrough, the Bridge Project, Project 6 and Creative Strength. Under this umbrella, the partnership delivers an adult substance misuse service for the Bradford District. We provides a safe environment for people to develop life skills and confidence, ultimately enabling them to rebuild their lives and become active, contributing members of the Bradford community. About the role... You will work as an integral part of the multi-disciplinary team delivering high quality substance misuse treatment provision by supporting service users from point of entry into the service and throughout their treatment and recovery journey. You will play a crucial role acting as the care coordinator for an assigned group of service users. There will also be a requirement to work one late night a week. Key Duties: <ul><li>Manage an adult caseload of a variety of substance use issues, opiate/non opiate and alcohol</li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce substance-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals. </li><li>Scripting.</li><li>Support the evening clinics. </li></ul>About you... We are looking to appoint a full-time Recovery Coordinator on a permanent basis, under the New Vision Bradford umbrella, based at Unity. In order to be considered for this role you will need:<ul><li>2 years' full time experience of working with people with alcohol and/or drug problems and/or people with complex and multiple needs. </li><li>A full UK driving licence and access to a vehicle would be desirable but not essential. </li></ul>We are open to offer this role as a job share if needed and this can be discussed at interview stage, if you are interested. To view the full job description, please click here. Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full. The salary advertised below demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band. Who we are... Waythrough (Formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England - and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it'll take a while to fully integrate our systems, processes and approaches. That's why you will notice the jobs here are still branded 'Humankind'. Next year we'll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us - and don't forget to check out the Waythrough (Formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site <a href="https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers" target="_blank">https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers</a>. What can Waythrough (Formerly Humankind) offer you? 🎁 A rewarding role that allows you to make a tangible impact in your community. 🌲 Opportunity for professional growth and development in the field of substance misuse and criminal justice. 🤝🏽 Collaborative and supportive work environment. 🏖 Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service) 📅 Annual leave purchase scheme 💰 Enhanced occupational sick pay % Enhanced employer contribution to your workplace pension 👪 Death in service benefit Free Will writing 👓 Eyecare vouchers 🛍 Blue light card discount 💡 Fantastic learning and development opportunities, including free training courses 🏠 Work-life balance- flexible working and family-friendly policies 🏃 Happy, Healthy You! - our wellbeing offers for our workforce 🤝Employee Assist Programme and Waythrough Support Networks Waythrough (Formerly Humankind) is an equal-opportunity employer. If you feel that you would fit with our values &amp; ethos, are passionate about supporting people, but maybe don't feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. If you require support with your application or would like to request a paper application, please contact the Recruitment Team on 01325 731 160, alternatively you can email us at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Per Annum Vacancy Salary Range £24,020-£30,790 DBS Requirement Enhanced Does role require Police/Prison vetting? Not Applicable Driving licence required for role? No Applications Close Date 17 Jan 2025

Recovery Co-ordinator

Estates &amp; Facilities Management Part of Estates &amp; Facilities Management, the Domestic Services Team provide a range of essential services which contribute towards creating a secure and clean environment for work and study. We are looking for a Premises Officer to join our team of staff who are responsible for providing a responsive and professional service to maintain and upkeep academic buildings on campus. Applicants will need to be flexible, reliable and have a practical nature. The position currently available is for 37 hours per week, on a 5 over 7, open ended contract. Shifts are worked on a split shift basis, typically starting at 6:00am (five days per week) with the second shift starting at 5:00pm (4 days per week). Within this position you will be occasionally required to work at weekends. In return, we can offer you a supportive and friendly environment with lots of opportunity to learn and develop your personal and professional skills. Our benefits include: <ul> <li>Good annual leave allowance - 34 days (inclusive of Bank Holidays &amp; University closure days)</li> <li>Competitive pension schemes</li> <li>Fantastic range of sports and gym facilities with discounted rates for staff</li> <li>Great opportunities for CPD</li> <li>A range of childcare support initiatives and benefits including childcare vouchers, on-site nursery and holiday play schemes</li> <li>Family friendly inclusive employment policies</li> <li>Bupa Cash Plan (100 scheme)</li> <li>Employee Assistant Programme</li> <li>Season ticket loan scheme</li> <li>On campus parking with charging points for electric vehicles</li> </ul>For informal enquires please contact Sarah Roberts, Furniture &amp; Domestic Services Manager by email at: <a href="mailto:S.A.Roberts@lboro.ac.uk" target="_blank">S.A.Roberts@lboro.ac.uk</a> or by telephone on 01509 222103. For more information refer to the Job Description and Person Specification. The closing date for receipt of applications is 15th January 2025

Premises Officer

Description Exciting Opportunity Alert! Join Rendall &amp; Rittner as a House Manager! Are you looking for a rewarding challenge? Rendall &amp; Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a House Manager. This is an incredible career opportunity with a fantastic package. Position: Part Time House Manager Location: Homechurch House BH23 Working Hours: Monday - Thursday 0800 - 1230 Friday 0800 - 1200 Salary: £14,000 - £14,750 per annum Contract: A permanent position that offers stability and room for growth. Why Rendall &amp; Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall &amp; Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 16 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall &amp; Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall &amp; Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: The House Manager plays a central role in managing the day-to-day operations of a retirement development consisting of 34 apartments. The position serves as the primary liaison between residents and the management team, focusing on resident care, property maintenance oversight, and ensuring the smooth running of communal facilities. Key Responsibilities and Requirements: As a House Manager at Rendall &amp; Rittner, you will be: <ul> <li>Passionate about creating a positive and safe environment for residents, guests, and the team.</li> <li>Expert in customer service, using this expertise to lead, engage, and inspire others.</li> <li>Proactive in seeking opportunities to drive the performance of the development.</li> <li>Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.</li> <li>Values and supports the team, building strong working relationships with residents, guests, and external contractors.</li> <li>Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.</li> </ul>How to Apply: Ready for this incredible opportunity? Explore Rendall &amp; Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. #LI-CH1 Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall &amp; Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

House Manager

THE ROLE Join the 24-7 Prayer team! We're looking to recruit a skilled and strategic Trusts and Foundations Manager who is passionate about weaving stories and stats together in a way that inspires funders to support 24-7 Prayer. You'll be someone who loves building genuine relationships with funders, can seek out new opportunities, manage numerous existing relationships to a high standard, and write compelling applications. In this role, you'll bring experience in Trusts and Foundations fundraising. You'll have effective and excellent written and verbal communication skills with a knack for making funders feel truly connected to our movement. We are a relational movement and seek someone who both values and demonstrates authentic connection with people. Alongside this, you will have a personal passion for prayer, mission and justice. This role would suit someone with previous experience of working with grant makers, and we'd also be open to hearing from people with transferable skills. This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to attend mandatory in-person meetings at either our Woking office or Waverley Abbey House (averaging once a month). This role will also require occasional travel both nationally and internationally. If you would like to apply for the role, please click on 'Apply Now' to complete the application form. When prompted in the application process, please upload*: <ol><li>Your CV </li><li>A 1-page covering letter explaining why you are suitable for the role and why you would like to work at 24-7 Prayer. </li></ol> *If you do not upload both pieces of documentation your application will not be taken further. Please note: all applicants must have an existing legal status to work and reside in the UK. Closing date for applications: Sunday 5 January 2025 Interview date: Wednesday 15 January 2025 (in person in Woking) Please note that this role holds an occupational requirement for the post holder to be a practising Christian with a living relationship with God, living in accordance to biblical principles. This is in accordance with Schedule 9 of the Equality Act 2010. About the organisation: 24-7 Prayer began as one simple prayer meeting in 1999, and is now an international, interdenominational movement, reviving the church and rewiring the culture through non-stop night and day prayer. From apps and courses to prayer rooms and blogs; we exist to help people pray.

Trusts and Foundations Manager

Community Manager Location: A stunning Purpose-Built Student Accommodation (PBSA) site Reports to: General Manager Are you ready to be part of something extraordinary? At Fusion, we create innovative spaces where students thrive, communities connect, and unforgettable experiences come to life. We're searching for a driven and dynamic Community Manager to help shape an exceptional living environment for our residents. About the Role As an Assistant Accommodation Manager, you'll work closely with the General Manager to oversee daily operations, build a vibrant community, and lead an enthusiastic team. This is more than just a job-it's an opportunity to make a real difference in the lives of our residents by delivering unforgettable experiences and managing a high-performing property. What You'll Do Create a Standout Resident Experience <ul> <li>Build an engaging, inclusive, and safe environment where students feel supported and inspired.</li> <li>Plan and deliver exceptional events and activities that delight and connect our residents.</li> <li>Foster meaningful relationships with universities, colleges, and local organizations to elevate our offering and reputation.</li></ul>Operational Excellence <ul> <li>Assist with all aspects of property management, from safety compliance to recruitment and onboarding.</li> <li>Drive performance by collaborating with the General Manager to meet and exceed KPIs, occupancy targets, and revenue goals.</li> <li>Support property mobilisation, ensuring smooth check-ins and an exceptional start for both residents and team members.</li></ul>Lead a High-Performing Team <ul> <li>Motivate and mentor your team to achieve their best, championing a positive workplace culture.</li> <li>Conduct one-to-ones, appraisals, and development plans to help team members thrive.</li></ul>What We're Looking For <ul> <li>Customer-focused: You're passionate about creating extraordinary resident experiences.</li> <li>Creative and resourceful: You're brimming with fresh ideas for events and wellbeing programs.</li> <li>A natural leader: You inspire your team and lead by example.</li> <li>Target-driven: You're motivated to achieve KPIs and income goals.</li> <li>Organized: Excellent at time management, prioritizing tasks, and maintaining high standards.</li></ul>Why Join Us? <ul> <li>Work in a cutting-edge PBSA site that's as inspiring as the community you'll help build.</li> <li>Be part of a company committed to thoughtful, innovative living spaces.</li> <li>Thrive in a role where no two days are the same and your creativity is celebrated.</li></ul>Flexible working hours are required, including occasional weekends and evenings during student intake periods. Take the next step in your career and help us create a community that residents will remember for a lifetime. Apply now and make an impact

Community Manager

The Vacancy Full Time - Shift patterns including weekends and bank holidays No car parking in site. Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks.</li> <li>Carrying out housing management duties such as collecting service charges at various locations</li> <li>Covering Health and Safety duties at various locations</li> <li>Support to move clients on from accommodation services to suitable accommodation options</li> <li>You will mediate and or negotiate with existing housing providers to help prevent homelessness</li> <li>You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.</li> <li>You will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers</li> <li>You will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene</li> <li>Carrying out drop in sessions at designated locations.</li> <li>Liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement</li> <li>Advise client on appropriate agencies to contact i.e. debt and housing issues</li> <li>Travel and cover services across a geographical patch as and when required</li> <li>Any other reasonable duties required in the interest of the organisation</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li> <li>Flexible approach to what is required from the role</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker

The role As a Duty Practitioner you'll provide support and advice to people who have experienced homelessness at our male or female scheme. You'll make sure customers feel comfortable and can manage their tenancy, as well as signposting them to other support such as housing, health and welfare. This role is 37.5 hours on a rota basis, covering 8am - 11pm, Monday to Sunday. Job requirements <ul> <li>Provide and maintain a friendly and supportive environment at the scheme.</li> <li>Support customers to manage their rent and service charge payments, including their benefit claims where necessary.</li> <li>Complete detailed sign-ups to make sure new customers understand their rights and responsibilities. Assist with all areas of move-in to make sure new customers feel comfortable and informed about their tenure agreement, the local area and other services.</li> <li>Support customers by providing advice on housing, health, welfare benefit claims and other areas. This includes crisis intervention where necessary.</li> <li>Help to manage the safety and security of residents and the building, through monitoring all who enter and exit the scheme, and through regular health and safety room checks.</li> <li>Arrange appointments for customers with services such as GPs and DWP. Accompany customers on visits to other services if needed.</li> <li>Complete administrative tasks including phone calls, post and general enquiries.</li> <li>Support with financial duties including prompting and recording weekly rent and service charges and liaising with housing benefit and benefits agencies on behalf of customers.</li></ul>What we're looking for <ul> <li>Educated to GCSE Level or with a good level of maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.</li> <li>Great communication and administrative skills. </li> <li>Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.</li> <li>DBS check.</li> <li>Someone able to work on a seven day rota including mornings, evenings, weekends and bank holidays such as Christmas Eve/Day and New Year's Eve/Day.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We will interview as we go and so may close this vacancy early if we find the right candidate. #Stoke #StokeonTrent #DutyPractitioner #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Duty Practitioner - Homelessness Schemes

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Lateral Move Permanent Working 36.5 hour per week Grade 4 - £33,366 - £40,470 Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Located on the South of Birmingham This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. For any informal enquires please contact: <a href="mailto:Jayne.Owen@birmingham.gov.uk" target="_blank">Jayne.Owen@birmingham.gov.uk</a> You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2690 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Company Description Title: Community Manager Location: Finsbury Square, London Salary:£35,000 Benefits: <ul><li>28 Days holiday including bank holidays</li><li>Plus your birthday off</li><li>3 volunteering days</li><li>3 days grandparent leave</li><li>24 weeks enhanced maternity leave</li><li>Secondary carer leave</li><li>Wedding/commitment day leave</li><li>Free meals on shift</li><li>Bespoke training and development opportunities</li><li>Apprenticeships opportunities for all experience levels</li><li>Pension and life insurance</li><li>Discounts available on our HAPI app; high street shops, holidays &amp; cinema</li><li>Wellbeing hub</li><li>Access to employee assistance programme</li><li>Cycle to work scheme</li></ul>Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you organise and manage events to build relationships, promote collaboration and encourage interactions amongst community members. Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Community Manager who Implements strategies to keep the community engaged and to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Community Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description <ul><li>Inspire, collaborate and support to deliver consistently exceptional standards</li><li>Build positive, credible and collaborative relationships &amp; communication methods with clients and other key stakeholders in the business</li><li>Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance</li><li>implements strategies to keep the community engaged, strengthen their loyalty and enhance their user experience with the brand.</li><li>Manage and respond to community comments and feedback, create engaging content and analyse community interactions to better understand their behaviour and preferences</li><li>organise and manage relevant events, fostering an environment of trust and mutual support</li></ul>Qualifications <ul><li>Previous experience commensurate with role</li><li>Have a contagious passion for food and customer service</li><li>Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance </li><li>Excellent delegation and influencing skills</li><li>Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure</li><li>Meticulous organisational abilities; high attention to detail</li><li>Concise and effective verbal and written communication</li><li>Ability to adapt to challenges and opportunities with a solution-oriented perspective</li><li>Excellent strategic thinking and critical reasoning skills</li><li>Works according to the BaxterStorey core values</li></ul>Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&amp;I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team. Videos To Watch <a href="https://youtu.be/kSOvrmDYed0" target="_blank">https://youtu.be/kSOvrmDYed0</a>

Neighbourhood Officer Location: Devizes Salary: £33,357 per annum Hours: 37 hours per week Closing Date: Sunday 12 January 2025 Are you a Housing Professional looking for your next role? We have an opportunity to join the Neighbourhoods Team in Wiltshire as a Neighbourhood Officer. What you'll be doing You'll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you'll manage properties dealing with all aspects of tenancy and estate management. About you You will be resilient, able to work independently and be able to flexibly respond to unplanned situations and be confident to think on your feet to problem solve in the moment. You must be organised and able to manage and prioritise a diverse workload with competing demands. You'll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. We plan to hold interviews on 17 January 2025 in our Devizes Office. Successful candidates will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Neighbourhood Officer

The vacancy Permanent Full time (37 hours per week) We are looking for a dedicated customer-focused Independent Living Scheme Projects Officer to work within our Independent Living sector. What you will be doing: <ul> <li>Demonstrate that we put the customer at the heart of our services by building trust and using our expertise to support customer requests or provide an explanation where this is not possible.</li></ul><ul> <li>Manage housing services proactively and provide a service that lives up to our values and has the customer at the heart of our service</li></ul><ul> <li>Maximise income through minimising rent and void loss</li></ul><ul> <li>Liaising with colleagues and partners both internally and externally to ensure a consistent service is provided within the Home Team and bpha.</li></ul><ul> <li>Demonstrating bpha values and listening to our customers to improve the customer experience helping bpha to become a landlord of choice.</li></ul><ul> <li>Supporting tenants with their housing options so they can make informed choices about their tenancy</li></ul>We'd love to meet someone with: <ul> <li>Excellent customer service skills putting the customer at the heart of what we do</li></ul><ul> <li>Exceptional problem-solving skills and decision-making capabilities</li></ul><ul> <li>Clear and effective communicator, able to convey complex information to customers and key stakeholders</li></ul><ul> <li>Negotiation and influencing skills</li></ul><ul> <li>Initiative to make difficult decisions</li></ul><ul> <li>Excellent communication skills, both written and verbal and to a range of audiences</li></ul><ul> <li>The ability to work within an ever-changing environment</li></ul><ul> <li>Experience of working in partnership with internal teams and external organisations to achieve shared goals</li></ul><ul> <li>Ability to follow procedures and maintain, clear, concise records</li></ul><ul> <li>Able to create rapport and build effective relationships quickly</li></ul>Amongst what we offer you is: <ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to an extensive suite of wellbeing services and tools including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul><ul> <li>Hybrid Working</li></ul>Please note the successful candidate will need to complete an enhanced DBS application. Closing date: 8th January 2025 Interview date: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Independent Living Scheme Project Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator Group Worker who has the skills and experience to deliver and develop Group/pod work programmes ensuring that our service users access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of the Opiate Team located in Birkenhead, Wirral. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Birkenhead, Wirral Full Time Hours: 37.5 per week Full Time Salary Range: £27,449.53 - £31,529.41 dependent on experience, pro rata for part time hours Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 22/1/2025 Closing Date 5/1/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Serena Harbison | <a href="mailto:Serena.Harbison@cgl.org.uk" target="_blank">Serena.Harbison@cgl.org.uk</a> | 07551802600 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Project Worker Grove Park, 71-78 Grove Park, Bury St Edmunds, IP33 3BQ £12.50 per hour 37.5 / 26 hours per week Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service, Grove Park, St Edmunds. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 222625 Closing Date: 5 January 2025 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Homelessness Support Worker

The vacancy We are looking for a dedicated resident liaison officer to support the coordination of specialist works and major projects, ensuring we deliver a customer-focused service to our residents. At Bromford, we are committed to providing homes that empower our customers and their families to achieve their aspirations. We want our homes to be places of pride and support, not a barrier. In this role, you'll be responsible for coordinating activity across the team, delivering exceptional customer service, and supporting residents throughout the home improvement or relocation processes. You'll provide vital information and advice on specialist works, conduct impact and needs assessments, and work closely with residents to identify their housing needs and preferences. For those requiring a move, you will help facilitate a smooth and supported transition. You will play a key role in supporting the procurement of high-quality contractors and developing effective relationships with service providers to meet the project's objectives. The role will also involve managing administrative processes, ensuring timely delivery of services, and adhering to robust financial procedures to support residents appropriately. You'll also lead on communications for investment projects, both internally and externally. As well as coordinate consultation events, manage contractor social value obligations, and support the development and implementation of processes to ensure a smooth project delivery. This role is full time and available as a 12 month fixed term contract. You will cover the Cotswolds and South Gloucestershire with the occasional travel to the West Midlands when necessary. An enhanced DBS check and full driving licence are required. What we're looking for: <ul> <li>Proven experience in a customer-focused environment, delivering excellent customer service</li> <li>Experience working in social housing and supporting property investment or housing-related activities</li> <li>Strong ICT skills with experience using Microsoft Word, Excel, and Outlook</li> <li>Excellent verbal and written communication skills, with the ability to communicate clearly to both customers and colleagues</li> <li>Ability to build positive working relationships with colleagues and external partners, including contractors</li></ul>If you're passionate about delivering excellent service to residents and want to be part of a team that makes a real difference in people's lives, apply today! The closing date is 5 January with interviews taking place 13 January. About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues. We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too. We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford. Benefits Flexible benefits Learning and development Private medical cover Work-life balance Pay and financial wellbeing Health and wellbeing

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at The Cedars in The Malpas The development itself is home to a close-knit community, with just 2 one bedroom and 19 two bedroom apartments exclusively for those over 60. Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,908.61 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Our Story: Halton is a vibrant local authority with a rich history and heritage, featuring two iconic bridges that connect communities across the River Mersey. Located in Cheshire, Halton boasts excellent transport links between Liverpool and Manchester, as well as close proximity to both Liverpool John Lennon and Manchester Airports. Our progressive community strategy aims to bring about meaningful, long-term improvements that enhance lives. It's an exciting time to join us as we develop new policies and transform the way people access services. We are immensely proud that when asked what's great about working for Halton, the most popular response from our workforce has been ' our colleagues' . Our Team: Halton Supported Housing Network is a group of 18 houses across Runcorn and Widnes, providing accommodation and support for adults with learning and physical disabilities in the community. We are putting people first and focusing on what people with a disability can do as opposed to what they cannot; supporting people in such a diverse way is one of the main reasons why Halton Supported Housing Network has won national awards. We believe that people with a disability should be the drivers in their lives not the passengers; therefore person centred support workers need to support and engage people to take the lead in living in their own homes. The service has multiple vacancies for committed individuals to act in the capacity of Support Worker, promoting people with disabilities to engage in all aspects of their daily living and links into meaningful opportunities within their local community. We have several permanent roles available, ranging in hours per week so whatever your situation we feel we could have the right position for you, to enable you to enjoy a positive work/life balance. Your Contributions: <ul> <li>Support tenants to achieve the objectives identified in their Person-Centred Plan, maximising their independence. Following tenants individual risk assessments/support plans that are in place in relation to any challenging behaviour. this will include planned and unplanned care responding to individuals alarm calls/ systems. </li> <li>Support tenants to prepare meals, undertake household tasks, including self-care. Flexibility to work alternative hours to support this is required. Support tenants to access the community.</li> <li>Assist and support tenants to manage their finances daily record all transactions on individual budget sheets, ensuring that tenants monies and budget sheets balance. Follow HSHN finance policy and procedures.</li> <li>Complete all mandatory training and attend any person or job specific training relative to the post if requested by your line manager </li> <li>Receive, check, and book in monthly medication from the pharmacy. Dispose correctly of any old medication. Report any discrepancies immediately to Duty. Administer, record and order ability to follow HBC policies.</li> </ul>Our Offer: Aside from working with a great team, our employees have access to a fantastic range of benefits, including: <ul> <li>A generous annual holiday allowance starting at 26 days per year (including bank holidays), increasing with long service</li> <li>Membership of our defined benefit, salary-linked Local Government Pension Scheme (LGPS) with generous employer contributions</li> <li>3 x Salary Life Cover via Local Government Pension Scheme</li> <li>Investment in your personal development</li> <li>Free Car Parking at HBC sites</li> <li>Car leasing schemes</li> </ul>Next Steps: At Halton Borough Council, we want all of our candidates to feel well-informed so if you would like to have an informal chat about this role, please contact Emma Berrington (Principle Manager) on 0151-511-6965 or Margaret Myler (Assistant Manager) on 0151 511 6439 Interviews TBC. At Halton Borough Council we want to ensure that our communities are represented across our workforce and a vital part of this is to encourage diversity in all respects. We are committed to making our recruitment practices barrier-free and tailored to best suit the needs and strength of the individual. This includes making adjustments for people with a disability, neurodiversity or with long-term health conditions. If you require accommodations, please reach out during the recruitment process so that we can make this the best possible experience for you - <a href="mailto:resourcing@halton.gov.uk" target="_blank">resourcing@halton.gov.uk</a> Please refer to the attached Job Profile for further information about the role and our values. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. If you're interested, please complete your application as early as possible. We look forward to receiving your application! How to apply Please apply online via the link provided. Please note, we do not accept CVs. Please fully complete the on-line application form. Further information on this vacancy <ul> <li> Cautions and Convictions Flowchart </li> <li> Completing Your Application Form Guidance </li> <li> Our Values Framework </li> <li> Guidance - Completing Your Online Application </li> <li> Job Profile </li> </ul>

Support Worker - Halton Supported Housing Network

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker Salary: £21,886.67 (full time equivalent £24,500) Hours:33.5 hours per week Contract type: Permanent Location: Exeter Additional information: <ul><li>Valid driver's license and access to a car business purposes</li><li>Participation in an out-of-hours on-call rota, £100 per week when on-call</li></ul>The Role: As a Supported Housing Worker, you'll play a vital role in our Supported Housing Service, providing support to individuals with a recent history of homelessness. Our broader service includes: 21 units for clients with medium support needs, 16 units designed for medium and high-risk prison leaves, and 8 units dedicated to young people under 24 years old with medium to low support needs. In this role, you will help manage 11 units, providing essential support to clients. Your responsibilities will include handling referrals, conducting assessments, and supporting clients to maintain their accommodation while empowering them to make meaningful, positive changes in their lives. You will also play a key role in building and maintaining effective, collaborative working relationships with partner agencies involved in supporting each client's journey. This position offers a unique opportunity to make a meaningful different in the lives of vulnerable individuals as they work towards stability and independence. Responsibilities include: <ul><li>Progress and track referrals made into the service and outcomes for service users moving on from the service</li><li>Ensure all new clients moving into the service understand their rights and responsibilities and the conditions of their license agreement</li><li>Complete needs/risk assessments for clients ensuring they have a tailored support plan in place </li><li>Carry out effective multi-agency working with external agencies to maximise opportunities for clients</li><li>Maintain client records that they are accurate and fully updated using our client record system</li><li>Since job descriptions cannot be exhaustive; the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities</li></ul>Qualifications / Requirements: <ul><li>A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel for work</li><li>Experience working with vulnerable adults and/or people with complex needs and challenging behaviours</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands.</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker

We are currently recruiting for a Sales Executive for new homes based in Manchester on a temporary contract.The pay rates for this role are £16.90 PAYE / £20.88 Umbrella –The ideal candidate must be an experienced sales exec from either new homes or shared ownership (preferably experience in both) working hours will be Sunday to Thursday 10am-6pm.To be responsible for front line sales performance for Shared Ownership and any other sales related products offered.– Deliver sales performance to individual targets to ensure reservations achieved from plan and stock– Close liaison with the Customer Service Team, Marketing team, Sales Progression team, After Sales team, independent mortgage advisers, solicitors, Service Charge team and Housing Management on all sales related matters.– Close and efficient management of sales leads ensuing high levels of customer satisfaction.– Excellent conversion rates from sales lead to reservation– The ability to keep sales to tight time frames for processing– To be expert in the sites and locations to inform and promote our developments, locations and wider communities– To be expert in our specification and product to inform and sell to customers with the ability to understand plans and property technical information and be able to sell accurately from plan– Ensure customers are assessed for eligibility and affordability in line with Homes England’s Capital Funding Guide/s and all compliance and regulatory requirements are met to audit standard for shared ownership, or any other products.– To ensure all sales pack and legal requirements are in place prior to launch– The ability to explain to customers – service charges, estate charges, ground rents, stamp duty and the responsibilities and obligations associated with different products– The ability to be able to explain freehold and leasehold terms and conditions and talk through the conveyancing process and guide buyers through the customer journey– An ability to assess applicants and qualify their eligibility on different terms depending on the sales product– To be responsible for all delivering sales in line with industry regulations such as fraud, money laundering, GDPR and property miss-descriptions– In some cases to be responsible for negotiating the optimum price within pre-set marginsIf this role is of interest to you please apply today or get in touch!

New Homes Sales Executive

<h3>Vacancy Description</h3>£25.00 Per Hour • Temporary • 18 hours agoWe are currently recruiting for a fantastic opportunity as my clients Neighbourhood Housing Lead on a temporary basis initially (2 months minimum). The patch location for this role will be Hammersmith &amp; Fulham and Kensington &amp; Chelsea – paying the temp equivalent to £34,904 per annum (FTE plus Essential Car User Allowance if criteria met) and agile working (reporting to office 2 times a week based in Stratford, otherwise out on patch or work from home).Please note that for this role you must hold a full UK driving licence and have access to a vehicle.For the full job description and company details please apply today!Essential Experience:* Housing sector experience and knowledge on all aspects of tenancy management – tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding. * Property management – facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform. * FRA experience * Experience of working with tenants and/or leaseholders * Risk Management. * Compliance in terms of tenancy management and property management. * Exceptional customer service. * Ability to quickly simplify and disseminate complex information. * Operational knowledge of the regulatory environment for housing associations. * Awareness of budget management and value for money. * A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.Desirable Experience:* IRPM qualification. * Housing qualification. * Extensive property management experience.

Neighbourhood Housing Lead

Tenancy Co-Ordinator Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Tenancy Co-Ordinator. The role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: <ul> <li>Responsible for overseeing a shared portfolio with the team</li> <li>Confirming landlord and tenant's wishes regarding the return of security deposits</li> <li>Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections</li> <li>Having a competent understanding of lettings legislations to help and support where necessary</li> <li>Handling queries from landlords and tenants on a daily basis.</li> <li>Maintaining communication with Landlords and tenants through the duration of the tenancy</li> <li>Authorising contractors invoices</li> <li>Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place</li> <li>Confirming the termination of tenancies and ensuring that tenancies are closed down effectively</li> </ul>We're not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile! Why join us? When you join the John D Wood &amp; Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: <ul> <li>Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)</li> <li>The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.</li> <li>Team recognition and awards</li> <li>Our very popular internal social committee connecting colleagues through sport and other social fun events.</li> <li>You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family &amp; friends excellent discounted property services</li> </ul>

Tenancy Coordinator

Job Description Contract Type: 1 x Fixed term / internal secondment opportunity until June 2025 &amp; 1 x Fixed term / internal secondment opportunity until March 31 2025 Working Hours: 37 hours per week | Monday-Friday between the hours of 8.00am-5.30pm Worker Type: Hybrid Worker Salary: Salary Grade D - £25,992 (Level one) rising to £26,835 per annum (Level three) Locations: Aspley &amp; St Anns We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role To provide a comprehensive housing advice and assistance to customers on a diverse range of issues to support the delivery of the Tenancy and Estate Management service in customer contact points across Nottingham city. To provide an effective and high-quality administrative support service. It's a challenging role but the rewards in terms of fulfilment are high and you'll have the satisfaction of knowing that your contribution really matters as everyone needs somewhere safe, decent and affordable to live. About You The ideal candidate will have: <ol> <li>Experience of working within a team and of proactively working towards joint targets.</li> <li>Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.</li> <li>Proficient in the use of all Microsoft applications (Word, Excel, PowerPoint) and be able to prepare accurate reports, graphs and spreadsheets and carry out day to day admin duties as required.</li> <li>Ability to demonstrate self-motivation and work proactively with minimum supervision.</li> <li>Proven ability to work to a high level of accuracy</li> <li>Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude</li></ol> Please ensure you demonstrate clearly how you meet the 6 requirements in your CV &amp; supporting document. You can find the job description for this post here: <a href="https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf" target="_blank">https://www.nottinghamcity.gov.uk/media/pmadsxlv/jd-housing-officer.pdf</a> At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date: 5 January 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews: 17 January 2025 - Please note this is subject to change If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Housing Officer NCCHS

We are currently recruiting an experienced Neighbourhood Housing Officer to join us on a permanent basis in the Bradford area. You will deliver a high quality housing management service and making a real difference to our customers and the communities that they live in. About us We are social housing landlord and think our vision of Improving Lives Incommunities says it all! Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this. Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on our 2 year plan to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in. Duties <ul> <li>Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.</li> <li>Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.</li> <li>Spend 80% of your time out in our neighbourhoods.</li> <li>Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.</li> <li>Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.</li> <li>Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.</li> <li>Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.</li> <li>Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements. </li> <li>Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers</li> <li>Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations . </li> <li>Work and contribute to investment/other projects when required.</li> <li>Proactively and effectively respond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.</li> <li>Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.</li> <li>Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents. </li> <li>Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives</li> <li>Ensure all records both digital and manual are updated promptly and accurately. </li> </ul>Requirements <ul> <li>Experience of dealing with customers face to face in a housing related role</li> <li>Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.</li> <li>Previous experience of taking ownership of, dealing with and de-escalating complaints.</li> <li>Knowledge of dealing with anti-social behavior complaints </li> <li>A passion for delivering excellent customer service and making a difference to the peoples lives.</li> <li>Experience in a customer service environment and resolving complex customer cases and challenging situations, demonstrating empathy, professionalism and diplomacy.</li> <li>Awareness of customers diverse needs </li> <li>Flexible and adaptable approach to a changing and varied workload</li> <li>Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences. </li> <li>Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.</li> <li>Excellent organisation, project management and time management skills </li> <li>Ability to prioritise, manage your own workload and to meet deadlines </li> <li>Self-motivated, driven and skilled at taking ownership </li> </ul>Benefits <ul> <li>Salary of £31,870 up to £35,519 per year dependant on experience </li> <li>Essential car user allowance plus mileage </li> <li>West Yorkshire Pension Fund membership - Current employer contribution is 15.5%</li> <li>28 days annual leave that increases with service plus bank holidays </li> <li>Option to buy and sell annual leave </li> <li>Training, development, and qualification opportunities</li> <li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li> <li>Corporate health scheme membership </li> <li>Access to an Employee Assistance Programme</li> <li>Cycle to work scheme</li> <li>Local gym membership discounts.</li> <li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li> </ul>If you have applied for a Neighbourhood Housing Officer role at Incommunities in the last 6 months, you need not re-apply. We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as 'Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Neighbourhood Housing Officer

Learning and Development Advisor Leatherhead, Surrey Why work for us? <ul> <li>Competitive salary</li> <li>A workplace pension scheme</li> <li>Hybrid working, with collaborative days in our Leatherhead office</li> <li>25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)</li> <li>Support and investment in your personal development</li> <li>24/7 access to Employee Assistance Programme and Mental Health First Aiders</li></ul>What we do Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing. We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal. The Role This is an exciting time of growth for us, and we are hiring a Learning and Development Advisor to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people. Reporting to the Learning and Development Team Leader, you'll develop and deliver programmes for teams across the business including inductions and departmental, product and systems training. You will also: - Identify, design and deliver training programmes and e-learning that meet current and future needs of the individual and business, carrying out post training evaluation. - Deliver effective induction and departmental training to all new starters as well as delivering the leadership programme - Gather data and translate it into actionable insight - Action enquiries and administrative tasks relating to the learning management system, handling any queries via email and telephone - Develop effective relationships with stakeholders across the business, ensuring that all colleagues have the right skills, knowledge and understanding to meet business needs. Who we are looking for If you're an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience. To be successful as our Learning and Development Advisor you should have the ability to communicate clearly and effectively, adapting your communication to suit the audience. You have; - The ability to create engaging content across multiple media platforms - High levels of attention to detail - A natural and engaging communication style - Effective time management and prioritisation skills - It would be ideal if you have a CIPD Level 3 in Learning and Development or equivalent and experience in designing E-Learning material. We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to <a href="mailto:recruitment@pcl.co.uk" target="_blank">recruitment@pcl.co.uk</a> If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: <a href="https://www.premiumcredit.com/Recruitment-privacy-notice" target="_blank">https://www.premiumcredit.com/Recruitment-privacy-notice</a> All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure &amp; Barring Service (DBS) check prior to appointment. So, if role appeals to you and you're looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We look forward to hearing from you. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Learning and Development Advisor

Housing Officer Role: Neighbourhood Services Manager (Internal Job Title) Hours: 35 hours per week Salary: £31,977 to £39,971 per annum (salary offered anywhere between this scale, dependent upon your experience) plus London Allowance of £2,672 and Essential Car User Allowance of £2,272 Contract: Permanent Location: London South East (Bexley, Bromley and Greenwich) - contractual base Pollards Hill, Mitcham We're on the lookout for an experienced Housing Professional to join our friendly Neighbourhoods team in London covering patches across Bexley, Bromley and Greenwich. As a Neighbourhood Services Manager, you will have your own portfolio of properties in your patch across the wider London areas, managing the tenancies, leases and communities within a multi-tenure portfolio. Acting as an ambassador for Moat, you will deliver a high-quality housing management service to our residents. You will be key to building trust, improving resident satisfaction and ensuring that our estates are safe and maintained to a high standard. Your experience of working with managing agents will ensure our contracts are utilised to their maximum potential, making positive improvements to the communities we serve. You will report to the Neighbourhood Operations Manager, and have other Neighbourhood Services Manager's on your team, enabling you to support each other and share knowledge/experiences. Who are we? Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have released our new corporate strategy, so it's an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper. We are also proud to announce, we have recently been awarded an accreditation from 'The Sunday Times Best Places to Work 2024', based on our employee feedback. Your key tasks will include: <ul><li>Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts with customers, including cleaning and gardening. Implement corrective actions and devise (and agree) plans for improvement to service provision where necessary.</li><li>Handling leasehold and tenancy related enquiries in accordance with our contractual requirements and service standards</li><li>Ensuring that managing agents comply with their contractual obligations, monitor the quality of works undertaken and seek to ensure value for money.</li><li>Ensuring an effective response to ASB and other tenancy breaches in line with our P&amp;Ps, taking appropriate speedy enforcement action as necessary including court attendance</li><li>Signing-up new tenants and shared owners ensuring void turnaround times are minimised. Ensure new customers understand both their own responsibilities and Moat's requirements under their tenancy arrangements.</li><li>Fulfilling our safeguarding obligations in accordance with the Care Act 2014, ensuring that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord.</li><li>Responding to service-related complaints and queries from customers.</li></ul>You'll have: <ul><li>Excellent verbal and written communication skills.</li><li>Problem solving skills and an ability to work under pressure and to tight deadlines.</li><li>An Ability to manage a complex caseload including ASB cases.</li><li>An Ability to build productive relationships with key stakeholders and ability to engage with a diverse customer base.</li><li>Demonstratable passion and 'can do' attitude and a commitment to achieving the very best outcomes for our residents.</li><li>A Full UK Driving Licence and a vehicle to be used for work purposes.</li><li>A willingness to work towards a Level 4 Housing Qualification</li><li>Demonstrable understanding of leases and tenancy agreements.</li><li>A sound awareness of Landlord, Leasehold and Tenant legislation and procedure.</li><li>An awareness of occasions that require liaison with Social Services (e.g child protection, domestic violence)</li></ul>In return, you'll receive: <ul><li>A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)</li></ul>Want to find out more? View our full job description here: <a href="https://shorturl.at/qB5HO" target="_blank">https://shorturl.at/qB5HO</a> Interested in applying? We want to hear from you! If interested, please apply by 11pm on Monday 6 January 2025 Interviews will take place in-person at our Dartford office, on 15 or 17 January 2025. We reserve the right to close this vacancy at any time prior to the closing date. Please note we will no longer be accepting CV's as part of the recruitment process. All candidates must now complete an application form on our career's website. Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>

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