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Recovery Coordinator - Up to 27k Dinardo Care &amp; Supports Ltd are a long-established, leading supported housing organisation committed to enhancing the lives of residents with diverse mental health needs across South London, covering Sydenham, Catford, Lewisham, Peckham and Upper Norwood. Your main base would be Sydenham Hill with a requirement to travel to other sites. As we continue our journey of growth, we have an exciting new opportunity for a Recovery Coordinator who has experience within Supported Housing to work within a team to plan and embed a diverse programme of ongoing activities for our residents to promote their physical, emotion and social wellbeing. Our goal is to support and encourage independence, reduce social isolation and ensure the activity programme is person centred and conducive to overall recovery and rehabilitation. About the Role of Recovery Coordinator: • Reporting to the Recovery Manager and working alongside other Recovery Coordinators as well as wider Management and support teams throughout our Units to ensure activity programmes are planned, resourced and delivered as required. • Activities may include workshops, creative arts, therapeutic intervention, social events and always the primary focus is on recovery - whether it be mental health or drugs and alcohol related. • A number of our sites offer indoor and outdoor facilities and space for residents to undertake chosen activities so that residents have the opportunity to participate and have full involvement from different locations. • Participate in the introduction and delivery of new and ongoing activities as required. • Tenacity and patience to encourage 'hard to reach' residents to participate and be included in the activities programme. • Promote community partnership to broaden the activities offered. • Support on large resident events such as Recovery Month and world Mental Health Day • Work within allocated budgets per event/activity. • Seek feedback from residents, team members and other stakeholders to continually improve the activity programmes. • Work with a number of stakeholders to compile and communicate newsletters, posters and leaflets. • Ensure that activities comply with health and safety regulation/legislation and conduct activity risk assessments as required. • Adherence to Dinardos Safeguarding policies and identify/report any concerns. • Work on a rota basis with the teams so that activities are not restricted to certain days and are available at weekends as well as weekdays. About You: • Previous experience of planning and delivery of activities and/or events. • Experience of dealing with people who have enduring mental health conditions. • Passion and enthusiasm to drive the activities to ensure successful outcomes for our residents. • Demonstrates empathy, kindness and a professional manner coupled with the ability to set boundaries as required. • Experience working in a supported Housing service/s. • Excellent planning and organisational skills. • Good IT skills including Word and Excel. • Excellent written and verbal communication. • Flexibility to travel between services as required to deliver activities. • A car driver would be preferable to drive between sites(mileage expenses will be paid). Benefits for the Recovery Coordinator: • 25 Days holiday plus Bank holidays • 37.5 hours per week • Free parking at most sites* • DBS Certificate paid* • Contributory Pension Scheme • Annual Salary Review • Comprehensive Induction • Employee Assistance Programme *Terms &amp; Conditions apply This is an exciting opportunity to play a crucial role in shaping the well-being of our residents and ensuring the success of our vision. Join us in making a positive impact on the lives of those we support. If this sounds like your next career move, then please apply today - we look forward to hearing from you.

Recovery Coordinator

Supported Housing Worker - Sydenham As a Supported Housing Worker at one of our Support Units in Sydenham you will be passionate about supporting, empowering and guiding our residents to live as independently as possible with our continued guidance and ensure that you make a difference every day to their personal goals and desired outcomes. What you can expect for your hard work and dedication: • £13.00 - £13.85 per hour depending on experience and/or qualifications. • 45 hours per week - 8am to 6pm on a rota basis to cover alternate weekends. About the role of Supported Housing Worker: • Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change. • Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently. • To provide a comprehensive support service working on strengths-based approach to practical and emotional needs. • Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support. • Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing. • Assist with overall financial management - ensuring that residents have access to benefits and services available to them. • Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this. • Recording and reporting - updating support plans as well as recording and evidencing incidents, accidents, etc. • To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect. • Work within legislative and company guidelines and procedures. About you: • You must be based in the UK - we are unable to offer UK visa sponsorship. • Be enthusiastic, respectful, patient and kind. • A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports. • Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions. • Able to work on own initiative as well as part of a team • Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years. • Reflective working is key to empower and strengthen relationships with our residents • Professional and respectful approach to colleagues and residents • Willingness to participate with the team in planning and taking part in activities • Key working the most complex service users with needs aligned with drug and alcohol dependency. • Able to follow company policies and procedures to fulfil the requirements of the role • Flexible to work shifts across weekdays and alternate weekends What we offer in return for your hard work as a Supported Housing Worker: <ul><li>28 Days holiday including bank holidays</li><li>Free on-site parking*</li><li>Enhanced bank holiday pay</li><li>Refer a Friend Scheme rewarding £500 for every person you refer</li><li>DBS certificate paid by Dinardos*</li><li>Comprehensive induction programme</li><li>Staff Appreciation Days</li><li>Employee Assistance Programme</li></ul>*Terms and conditions apply. Note: We are unable to offer visa sponsorship for these positions. If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you. This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday's each week.

Supported Housing Worker - Sydenham

Supported Housing Worker - Catford As a Supported Housing Worker at one of our Support Units in Catford you will be passionate about supporting, empowering and guiding our residents to live as independently as possible with our continued guidance and ensure that you make a difference every day to their personal goals and desired outcomes. What you can expect for your hard work and dedication: • £13.00 - £13.85 per hour depending on experience and/or qualifications. • 45 hours per week - 8am to 6pm on a rota basis to cover alternate weekends. About the role of Supported Housing Worker: • Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change. • Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently. • To provide a comprehensive support service working on strengths-based approach to practical and emotional needs. • Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support. • Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing. • Assist with overall financial management - ensuring that residents have access to benefits and services available to them. • Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this. • Recording and reporting - updating support plans as well as recording and evidencing incidents, accidents, etc. • To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect. • Work within legislative and company guidelines and procedures. About you: • You must be based in the UK - we are unable to offer UK visa sponsorship. • Be enthusiastic, respectful, patient and kind. • A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports. • Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions. • Able to work on own initiative as well as part of a team • Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years. • Reflective working is key to empower and strengthen relationships with our residents • Professional and respectful approach to colleagues and residents • Willingness to participate with the team in planning and taking part in activities • Key working the most complex service users with needs aligned with drug and alcohol dependency. • Able to follow company policies and procedures to fulfil the requirements of the role • Flexible to work shifts across weekdays and alternate weekends What we offer in return for your hard work as a Supported Housing Worker: <ul><li>28 Days holiday including bank holidays</li><li>Free on-site parking*</li><li>Enhanced bank holiday pay</li><li>Refer a Friend Scheme rewarding £500 for every person you refer</li><li>DBS certificate paid by Dinardos*</li><li>Comprehensive induction programme</li><li>Staff Appreciation Days</li><li>Employee Assistance Programme</li></ul>*Terms and conditions apply. Note: We are unable to offer visa sponsorship for these positions. If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you. This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday's each week.

Supported Housing Worker - Catford

Dinardo Care and Supports Ltd offers supported housing for adults with diverse mental health needs across South London, including Catford, Lewisham, Peckham, Norwood, and Croydon. We currently have a vacancy for a Night Concierge to predominantly work across our Lewisham sites. The Night Concierge team provide a first point of contact service throughout the night from 10pm to 7am and are responsible for safeguarding and supporting our residents at the units. You will form part of an established, committed team who make a vital contribution to the effectiveness of our operation, which places the wellbeing of our residents at the heart of everything we do. Hours of work: 45 hours per week, Monday to Sunday - 3 nights per week. 5.30pm - 8.30am with two hour break (unpaid) Pay rate: £12.60 per hour About the Night Concierge role • Responsibility for controlling safe access to the building - dealing with emergencies and monitoring anti-social behaviour. • Provide waking night cover. • To maintain the safety and security of residents and the building by supervising the entry and exit points, undertaking regular Health and Safety checks, monitoring the CCTV system (where installed) and addressing challenging behaviour effectively. • Offering immediate support to residents as identified - responding and escalating any concerns promptly in line with company policies and procedures. • Maintain an accurate, written account/log of events and record contact with internal and external stakeholders during working hours. • Promote a culture of respect and acceptance of diversity in all its forms. • Seek advice and raise safeguarding alerts if evidence of harm to residents is suspected. • Conduct checks on communal areas, respecting professional boundaries and ensure adherence to policies and procedures. Ensure that communal areas are kept clean and tidy. • Provide additional administration support to the team as directed by the Unit Manager as required. • The role may involve covering more than one unit dependent on size and location. • Any other duties as may be requested by the Team Leader. • Adherence to company policies and procedures About you: • GCSE level or equivalent qualifications • Excellent interpersonal skills with an empathic and understanding nature. • Experience of dealing directly with the public i.e. customers, clients in a busy service environment. • Good standard of written and verbal communication in order to record and report in a detailed and concise manner. • Be self- motivated and manage time effectively. • Maintain a professional appearance. • Confidentiality and professionalism • Empathic and kind, coupled with the ability to be firm and set boundaries as required. • Willingness to undergo training for self-development. • Solutions orientated - able to consider situations and act promptly to resolve • Knowledge of safeguarding principles and procedures would be an advantage. • The role is subject to Enhanced DBS - Disclosure and Barring Service (Criminal Record check). • Car driver would be desirable (mileage expenses will be reimbursed) Benefits: • 20 days plus Bank Holidays • Birthday day off • DBS Certificate paid* • Contributory Pension Scheme • Annual Salary Review • Comprehensive Induction • Employee Assistance Programme *Terms and conditions apply If a Night Concierge role with us this sounds like your next career move please apply online today - we look forward to hearing from you.

Night Concierge Supported Housing

Supported Housing Worker - Croydon As a Supported Housing Worker at one of our Support Units in Croydon you will be passionate about supporting, empowering and guiding our residents to live as independently as possible with our continued guidance and ensure that you make a difference every day to their personal goals and desired outcomes. What you can expect for your hard work and dedication: • £13.00 - £13.85 per hour depending on experience and/or qualifications. • 45 hours per week - 8am to 6pm on a rota basis to cover alternate weekends. About the role of Supported Housing Worker: • Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change. • Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently. • To provide a comprehensive support service working on strengths-based approach to practical and emotional needs. • Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support. • Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing. • Assist with overall financial management - ensuring that residents have access to benefits and services available to them. • Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this. • Recording and reporting - updating support plans as well as recording and evidencing incidents, accidents, etc. • To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect. • Work within legislative and company guidelines and procedures. About you: • You must be based in the UK - we are unable to offer UK visa sponsorship. • Be enthusiastic, respectful, patient and kind. • A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports. • Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions. • Able to work on own initiative as well as part of a team • Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years. • Reflective working is key to empower and strengthen relationships with our residents • Professional and respectful approach to colleagues and residents • Willingness to participate with the team in planning and taking part in activities • Key working the most complex service users with needs aligned with drug and alcohol dependency. • Able to follow company policies and procedures to fulfil the requirements of the role • Flexible to work shifts across weekdays and alternate weekends What we offer in return for your hard work as a Supported Housing Worker: <ul><li>28 Days holiday including bank holidays</li><li>Free on-site parking*</li><li>Enhanced bank holiday pay</li><li>Refer a Friend Scheme rewarding £500 for every person you refer</li><li>DBS certificate paid by Dinardos*</li><li>Comprehensive induction programme</li><li>Staff Appreciation Days</li><li>Employee Assistance Programme</li></ul>*Terms and conditions apply. Note: We are unable to offer visa sponsorship for these positions. If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you. This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday's each week.

Supported Housing Worker - Croydon

For informal enquires, please call our office number 01889 586 578. JOB DESCRIPTION Title: Housing Support Officer Salary: £12.59 per hour Working Hours: 18.75 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Working pattern: Wednesday 3pm - 9pm, Thursday 2.30pm - 9pm, Friday 8am - 3.15pm Responsible to: Housing Services Manager Location: YMCA Black Country Housing projects as agreed Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. √

Housing Support Officer

Job summary ThepostholderwillbeakeymemberoftheIntegratedNeighbourhood teams,inwhichyouwillcase manage complex patient who are homeless or at risk of becoming homeless. They will beresponsibleforthesmoothoperationofco-ordinatingcomplexmulti-disciplinaryteammeetingsandworkingasanautonomouspractitionerwithintheirspecialtyarea. Thepostholderwillbe thelinkbetweenprimarycare and keycoreproviderserviceswithinthelocality.Youwillbeworkingwith GeneralPractitioners,Practicestaff,CommunityservicesfromELHT,AdvancedNursePractitioner(s)(whereinpost),specialistservicesandpartnerprofessionals and agenciesfromwithinandbeyondtheINT to build high impact partnerships and drive transformation. Youwillbedevelopingandpromoteacasemanagementapproachtocareandpromotingthebenefitsofcoordinated,holisticcareforpatientsandfacilitatingthisprocessthroughthefacilitation,organisationandplanningofmulti-disciplinaryteammeetings.Youwillneedto be appropriately trainedtounderstandholisticcareplanninganddeliver quality patientcentredservice. Main duties of the job The post holder provides a case management approach for patient with complex need in the community who are experiencing homelessness or at risk of becoming homeless. This post holder will work with the Integrated Neighbourhood team. The post holder will work in the community, assessing patients in the own environments, to provide the best possible patient outcomes. They will ensure collaborative working across divisions, with General Practitioners, partner professionals and agencies to secure care in the community sooner with positive outcomes for patients with complex needs. The post holder will provide the leadership, direction, for effective and efficient service delivery and will support the manger in the delivery of strategic and organisational initiatives and priorities, and reducing avoidable bed days/admissions, whilst maintaining high standards of clinical practice and professional conduct. Car driver with access to a vehicle is essential Please refer to job description for full details. About us Established in 2003, East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute and community healthcare for the people of East Lancashire and Blackburn with Darwen. The organisation puts safety and quality at the heart of everything we do, invests in and develops its workforce, works with key stakeholders to develop effective partnerships and encourages innovation and pathway reform to deliver best practice. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements. Job description Job responsibilities <ol> <li>WorkwithinthemodeloftheINT,providingleadershipandsupportonthemattersrelatingtoadmission avoidanceandthetransferofcare.</li> </ol> <ol> <li>Workcloselywithallservices. Integratingworkingpracticestostreamline processes,shareknowledge;andbenefit patientexperience and outcomes.</li> </ol> <ol> <li>Contributetothedevelopmentandprovisionofaresponsiveandproactiveneighbourhoodlocality basedapproachtothe preventionof avoidablehospitaladmissions. Toidentifyandmobiliseinterventionstoreduceriskandmaintainpatientsinthe community and supporting them find appropriate accommodation working alongside our housing colleagues and partner services.</li> </ol> <ol> <li>Actasaresourceandfirstpointofcontactfor clinicians. To help improvecommunicationandconsistencyofcareforpatientsreceivinganumberofdifferentservicesandorrequiringadditionalsupporttominimiseriskofadmissionasidentifiedby riskprofiling,casefindingandlocalintelligence.</li> </ol> <ol> <li>Ensurethecoordination,planninganddeliveryofregularmultidisciplinaryteammeetingshappens.</li> </ol> <ol> <li>Chaircomplexmultidisciplinarymeetings,ensuringalldocumentationisrecordedregardingoutcomes,facilitatetheprocessofagreeingacasemanagerandcasemanagementapproach.</li> </ol> <ol> <li>Supportcasemanagersinsettingupofmeetingsandliaisingwithappropriateservicesandthepatientandcarers where relevant.</li> <li>Toutiliseclinicalexpertisetofacilitatecareclosertohomeandpromotingaholistic,multiagencyresponsetocasemanagementtomeetthepatientsneeds. 9.Engageproactivelywithkeystakeholders(forexampleGeneralPractitioners,AdvancedPractitioners,theIntegratedNeighbourhoodTeams,specialistservices,SocialServices,independent/privatesectorproviders andICAT/IHSS) toidentifypatientswhorequiresupportiveinterventionandcasemanagementtopreventavoidablehospitaladmissionandenable safe quality of acre to thoseindividuals. <ol> <li>Tofollowtheprogressofthosepatientsidentifiedoncasemanagementregistersfromthelocalitieswhoareadmittedtoacutecareandsupportanearlytransfer to community once thepatientsconditionhasstabilised,liaisingwith hospital staff and membersoftheintegratedteamandkeypartnerstoreducetherisksassociatedwithtransferofcare.</li> </ol> <ol> <li>Toassess,receiveandreviewdataregardingpatientswhoregularlyattend/areadmittedtoacutecare,liaisingwithpatients;andrelatives/carersasappropriate;theintegratedneighbourhoodteamandkeystakeholderstodevelopaholisticcasemanagementapproachtosupportindividualstoremainindependentandpreventavoidablereadmission.</li> </ol> <ol> <li>Tobeinvolvedwithandsupportthedevelopmentandongoingmaintenanceofdatamanagementsystems.</li> </ol> <ol> <li>Contributetothedevelopmentandimplementationofsystemsandprocessesthatensuretheneedsofdisadvantagedgroupsareidentifiedandprogressed.</li> </ol> <ol> <li>Contribute to trainingand/ordevelopmentactivitieswithinandbeyondtheDivisiontoraiseawarenessofcommunityprovision,capacityandcapability.</li> </ol> <ol> <li>Activelypromoteafocusonself-care/managementtoreducerelianceonservicesandincreaselevelsofindependencewithinthepatientpopulation.</li> </ol> <ol> <li>Workincollaborationwiththeintegratedneighbourhoodteamtoprovideinformation,preparepatientsandtheirfamilies/carersforchangesinthepatientsconditionandactivelyencourageandsupportdecisionmakingandchoiceforendoflifecareincludingtheuseof fasttrackandCHCprocesses.</li> </ol> <ol> <li>Prioritiseandmanageownworkloadtoensureresponsivecare/interventionsbystaffwiththelevelofskillandcompetencetomeetpatientneedandprovideadviceandsupporttoteammembersregardingthecare/managementplan.</li> </ol> <ol> <li>Responsibilityfor the post holder toensurethesmoothrunningof theMDTmeetingsoccursandmeetsplannedobjectives.</li> </ol> <ol> <li>Ensureownleadershipstylefacilitateseffectivecommunication,collaborationandmotivationofstaffandpartnerstopromoteanintegratedandholisticapproachtothemanagementoffuturecareforpatientsandcarers.</li> </ol></li> </ol> Job description Job responsibilities <ol> <li>WorkwithinthemodeloftheINT,providingleadershipandsupportonthemattersrelatingtoadmission avoidanceandthetransferofcare.</li> </ol> <ol> <li>Workcloselywithallservices. Integratingworkingpracticestostreamline processes,shareknowledge;andbenefit patientexperience and outcomes.</li> </ol> <ol> <li>Contributetothedevelopmentandprovisionofaresponsiveandproactiveneighbourhoodlocality basedapproachtothe preventionof avoidablehospitaladmissions. Toidentifyandmobiliseinterventionstoreduceriskandmaintainpatientsinthe community and supporting them find appropriate accommodation working alongside our housing colleagues and partner services.</li> </ol> <ol> <li>Actasaresourceandfirstpointofcontactfor clinicians. To help improvecommunicationandconsistencyofcareforpatientsreceivinganumberofdifferentservicesandorrequiringadditionalsupporttominimiseriskofadmissionasidentifiedby riskprofiling,casefindingandlocalintelligence.</li> </ol> <ol> <li>Ensurethecoordination,planninganddeliveryofregularmultidisciplinaryteammeetingshappens.</li> </ol> <ol> <li>Chaircomplexmultidisciplinarymeetings,ensuringalldocumentationisrecordedregardingoutcomes,facilitatetheprocessofagreeingacasemanagerandcasemanagementapproach.</li> </ol> <ol> <li>Supportcasemanagersinsettingupofmeetingsandliaisingwithappropriateservicesandthepatientandcarers where relevant.</li> <li>Toutiliseclinicalexpertisetofacilitatecareclosertohomeandpromotingaholistic,multiagencyresponsetocasemanagementtomeetthepatientsneeds. 9.Engageproactivelywithkeystakeholders(forexampleGeneralPractitioners,AdvancedPractitioners,theIntegratedNeighbourhoodTeams,specialistservices,SocialServices,independent/privatesectorproviders andICAT/IHSS) toidentifypatientswhorequiresupportiveinterventionandcasemanagementtopreventavoidablehospitaladmissionandenable safe quality of acre to thoseindividuals. <ol> <li>Tofollowtheprogressofthosepatientsidentifiedoncasemanagementregistersfromthelocalitieswhoareadmittedtoacutecareandsupportanearlytransfer to community once thepatientsconditionhasstabilised,liaisingwith hospital staff and membersoftheintegratedteamandkeypartnerstoreducetherisksassociatedwithtransferofcare.</li> </ol> <ol> <li>Toassess,receiveandreviewdataregardingpatientswhoregularlyattend/areadmittedtoacutecare,liaisingwithpatients;andrelatives/carersasappropriate;theintegratedneighbourhoodteamandkeystakeholderstodevelopaholisticcasemanagementapproachtosupportindividualstoremainindependentandpreventavoidablereadmission.</li> </ol> <ol> <li>Tobeinvolvedwithandsupportthedevelopmentandongoingmaintenanceofdatamanagementsystems.</li> </ol> <ol> <li>Contributetothedevelopmentandimplementationofsystemsandprocessesthatensuretheneedsofdisadvantagedgroupsareidentifiedandprogressed.</li> </ol> <ol> <li>Contribute to trainingand/ordevelopmentactivitieswithinandbeyondtheDivisiontoraiseawarenessofcommunityprovision,capacityandcapability.</li> </ol> <ol> <li>Activelypromoteafocusonself-care/managementtoreducerelianceonservicesandincreaselevelsofindependencewithinthepatientpopulation.</li> </ol> <ol> <li>Workincollaborationwiththeintegratedneighbourhoodteamtoprovideinformation,preparepatientsandtheirfamilies/carersforchangesinthepatientsconditionandactivelyencourageandsupportdecisionmakingandchoiceforendoflifecareincludingtheuseof fasttrackandCHCprocesses.</li> </ol> <ol> <li>Prioritiseandmanageownworkloadtoensureresponsivecare/interventionsbystaffwiththelevelofskillandcompetencetomeetpatientneedandprovideadviceandsupporttoteammembersregardingthecare/managementplan.</li> </ol> <ol> <li>Responsibilityfor the post holder toensurethesmoothrunningof theMDTmeetingsoccursandmeetsplannedobjectives.</li> </ol> <ol> <li>Ensureownleadershipstylefacilitateseffectivecommunication,collaborationandmotivationofstaffandpartnerstopromoteanintegratedandholisticapproachtothemanagementoffuturecareforpatientsandcarers.</li> </ol></li> </ol> Person Specification Person Spec Essential <ul> <li>RGN/ RMN/ HCPC registered therapist/ social worker</li> <li>Evidence of recent professional development</li> <li>Post registration experience</li> <li>Understanding of a case management approach</li> <li>Ability to demonstrate evidence of working holistically to deliver person centred care</li> <li>Understanding of self management and self care principles</li> <li>Community care legislation. Health and Social Care policy including Mental Capacity. Current developments in Integrated Neighborhood team (e.g. NHS 10 year plan)</li> <li>Up to date clinical knowledge. Including evidence based practice for long term conditions management.</li> </ul> Desirable <ul> <li>Leadership qualifications</li> <li>Management Qualifications</li> <li>recent community experience or rehabilitation experience.</li> <li>Experience of being a case manager</li> <li>Knowledge of health promotion/education/hospital avoidance.</li> <li>Non-medical prescribing and/or clinical examination and/or clinical diagnostic CPD module</li> </ul>Person Specification Person Spec Essential <ul> <li>RGN/ RMN/ HCPC registered therapist/ social worker</li> <li>Evidence of recent professional development</li> <li>Post registration experience</li> <li>Understanding of a case management approach</li> <li>Ability to demonstrate evidence of working holistically to deliver person centred care</li> <li>Understanding of self management and self care principles</li> <li>Community care legislation. Health and Social Care policy including Mental Capacity. Current developments in Integrated Neighborhood team (e.g. NHS 10 year plan)</li> <li>Up to date clinical knowledge. Including evidence based practice for long term conditions management.</li> </ul> Desirable <ul> <li>Leadership qualifications</li> <li>Management Qualifications</li> <li>recent community experience or rehabilitation experience.</li> <li>Experience of being a case manager</li> <li>Knowledge of health promotion/education/hospital avoidance.</li> <li>Non-medical prescribing and/or clinical examination and/or clinical diagnostic CPD module</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name East Lancashire Hospitals NHS Trust Address Daisyfield MIll Appleby Street Blackburn BB1 3BL Employer's website

Homeless Outreach Case Manager

Axis has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords &amp; facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. Benefits <ul> <li>Annual holiday; 25 days + bank holidays</li> <li>Long service awards; continuous service at key achievements are rewarded</li> <li>Perkbox; from free coffees and cinema tickets to trips away and much more</li> <li>Volunteer day; paid yearly volunteer days for a worthy cause</li></ul>The Role: Axis RLOs are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us. We are looking for you to bring your caring and compassionate attitude to our fantastic Team, showing empathy and proactiveness for our residents. Responsibilities <ul> <li> Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress</li> <li>Organise consultation events and attend meetings as required</li> <li>Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.</li> <li>Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes</li></ul> Requirements: <ul> <li> Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals</li> <li>Experience of working within a customer services environment is essential</li> <li> Full Clean Driving license</li> <li>Flexibility regarding travel and working at various sites, and attendance at evening meetings</li></ul>If this opportunity interests you we would love to hear from you, what are you waiting for! Many faces, One Axis We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent. *Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.

Resident Liaison Officer

Help us to deliver a gold standard service supporting homeless people with complex needs. We have an excellent opportunity within our Homelessness Prevention Service for a Team Manager (internally known as a Project Manager), to help deliver support to people at risk of homelessness, to manage a team of experienced frontline staff and to work in partnership with stakeholders, statutory and non-statutory partners, and the wider community. Key Benefits <ul><li>Enhanced annual leave, pension (5% employer contribution) and sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance Cover</li><li>Free subscription to Benenden healthcare or Perkbox</li><li>45p business mileage</li><li>In-house Workplace Welfare Manager</li></ul>The Team Manager Role We're looking for someone to work full time, 37.5 hours a week, to manage our Homlessness Prevention Service for people at risk of homelessness across Worcestershire; to manage the wider team of seniors, coordinators and support workers, and work in partnership with stakeholders to deliver on contractual KPIs. The service also delivers the SWEP Night Shelters across the six districts in Worcestershire. You'll have an opportunity to expand services that make a real difference in the lives of people who are currently homeless or at risk of losing tenancies. You'll ensure the service is set up to promote independence, provide high quality practical and emotional support, and to promote portable and sustainable outcomes. Who we're looking for You'll have a flexible and highly responsive approach to working, with relevant homelessness service experience. Due to the nature of travel between service areas, you will need to hold a full UK driving licence and have your own transport. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them. If you don't tick every single box but feel passionate about this role, we still encourage you to apply. You might be exactly who we need! About Us Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown and social exclusion. Over the years, we've made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset and Devon. CCP is committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. We're an Investors in People Gold accredited employer, committed to making the workplace better for you. We look for people who embody our SPIRIT values: <ul><li>Showing gratitude and appreciation of others</li><li>Demonstrating personal and professional pride</li><li>Integrity is everything</li><li>Reflect and learn</li><li>Continuous improvement</li><li>Take your best self wherever you go</li></ul>Come and join a charity focused on people rather than profit - click apply now! Position: Team Manager - Homelessness Prevention Service (992) Hours: Full-time 37.5 hours per week Contract: Permanent Location: Worcester Pay: £26,550pa (Band D) Closing Date: 25th September 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We adopt a consistent and thorough process of safer recruitment to ensure that people who are unsuitable to work with children, young people and adults are prevented from doing so. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Team Manager - Homelessness Prevention Service

Job Introduction Trainee Housing Support Officer - Customer Access Team Scale 5 - £ 31,524 - £ 32,931 1 x 12 month Fixed Term Vacancy (Secondment available to internal staff if approved) Based at The Woolwich Centre Due to staff progression, we have an exciting opportunity within our Housing Inclusion Service, for people looking to start their career in housing. The Royal Borough of Greenwich has high levels of housing need, we aim to prevent homelessness wherever possible, by exploring the different housing options available to those at risk of homelessness. Based at The Woolwich Centre, you will work as part of a dedicated team providing the first point of contact for our customers, either in person, over the phone or via email. The successful candidate will be passionate about delivering a first-class customer service experience and need to be committed to providing a high quality of customer care at all times. Full training will be provided for this role, however research into homelessness legislation would be beneficial. You will need to be confident working in a fast-paced and demanding environment, be well organised, focused, and able to remain calm and professional under pressure. The ability to work well with partner agencies, and have excellent written and oral communication skills. You should also have the ability to make full use of various IT programs and systems. The job description and person specification are attached, for further information. If you have any queries about the role or require further information, please <a href="mailto:e-mailVictoria.Honey@royalgreenwich.gov.uk" target="_blank">e-mailVictoria.Honey@royalgreenwich.gov.uk</a> If you feel you require any support with your application, please refer to GLLab - <a href="mailto:gllab-jobs@royalgreenwich.gov" target="_blank">gllab-jobs@royalgreenwich.gov</a>.u k Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. Advert Close: All vacancies close at midnight unless otherwise stated. Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications). How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role.Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert.When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification . We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration. Attached documents <ul> <li> Job description </li> <li> Person Specification </li> </ul>

Trainee Housing Support Officer

About The Role Role: Housing Asset Management Lead REF 1593424 Contract Length: 12 Weeks - Potential to extend Location: Hybrid/Lowestoft or Melton Office - Fairly Flexible, at least once or twice a week in the office as it's a Lead Role IR35: Inside Pay Rate to Intermediary: Negotiable Spinwell is recruiting for a Housing Asset Management Lead for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOUSING ASSET MANAGEMENT LEAD To work collectively and collaboratively as part of the Housing Leadership Team, to ensure high quality, affordable services are delivered to the residents of East Suffolk. To lead the strategic planning and programming of the investment in the Council's housing assets: <ul> <li>Oversee the completion of 100% Stock Condition (incl. HHSRS) Surveys,</li> <li>Develop significant investment programmes (including compliant procurement processes) for existing homes based on sound asset information obtained from the Stock Condition Surveys,</li> <li>Lead the Implementation of a new (c.£12M) Warm Homes Scheme, including oversight of a significant procurement programme </li> <li>Development of a new Asset Management Strategy for the HRA Portfolio</li></ul>Keeping up to date with legislative and policy changes and ensuring the service adapts to meet any changes as required and is fully compliant with relevant regulatory or statutory obligations. SKILLS/EXPERIENCE OF THE HOUSING ASSET MANAGEMENT LEAD <ul> <li>Proven experience within a construction, property or design environment. </li> <li>Previous experience of managing projects from inception to delivery.</li> <li>Experience of developing multi-year work programmes. </li> <li>Detailed understanding of design and construction techniques or a similar property-focused environment.</li> <li>Proven track record of implementation of processes.</li> <li>Experience of and ability to manage and organise a team of professionals.</li> <li>Thorough knowledge and understanding of CDM regulations.</li> <li>Commercially astute.</li> <li>Solid understanding of the legal process relating to housing development. </li> <li>Demonstrate clear ambition to deliver amazing places and spaces.</li> <li>Confident communicator, with effective interpersonal skills</li> <li>Good people management skills, including the ability to motivate a team to perform to their optimum ability.</li> <li>Relevant built environment Level 6 qualification.</li> <li>Evidence of continuing professional development</li> <li>A commitment to own development and to supporting training and development initiatives.</li> <li>Must be mobile / have access to a car to attend business meetings at other sites / locations within the district on a regular basis.</li> <li>Flexible and willing to work outside of normal working hours.</li></ul>If you are a Housing Asset Management Lead, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Housing Asset Management Lead - Council

JH Bristol is a trading name of the charity Julian House, a well-established provider of accommodation and support services for people affected by homelessness across the South West of England. We have chosen to operate under the name JH Bristol in this area to avoid confusion with Julian Trust, another charity providing support for homeless people in Bristol. If you are successful in your application, you will be employed by Julian House but working under the sub brand of JH Bristol. Job Role: Supported Housing Worker Salary:£25,235 per year Hours: 37.5 hours per week Contract type: Permanent Location: Bristol Additional information: <ul><li>Willingness to participate in an out-of-hours on-call rota</li><li>Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work</li></ul>The Role: Are you passionate about supporting people to build brighter futures? As a Supported Housing Worker, you'll play a key role in helping clients maintain safe accommodation and make positive life changes. You'll manage referrals, assess needs, and provide tailored support to individuals across Bristol and South Gloucestershire. This includes helping clients navigate benefit claims, budgeting, and maintaining their accommodation to high health and safety standards. Collaboration is at the heart of this role-you'll build strong relationships with partner agencies and work closely with volunteers to create multi-agency support plans that truly make a difference. You'll also be responsible for keeping accurate records of client interactions and may support reporting to funders and partners. The role involves regular travel to supported housing properties and community meetings, so flexibility and a proactive approach are essential. In return, you'll be part of a supportive team environment, with regular one-to-one supervision and access to group support. If you're ready to take on a varied and rewarding role that combines practical support with meaningful impact, we'd love to hear from you. What You'll Be Doing: <ul><li>Progress and track referrals made into the service</li><li>Carry out needs and risk assessments for clients</li><li>Provide advice and information to provide an enabling service</li><li>Ensure all new clients moving into the service understand their rights and responsibilities</li><li>Keeping client records accurate, clear, and up to date</li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities What We're Looking For: <ul><li>Experience working with people who may have complex needs and/or challenging behaviours</li><li>Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work</li></ul>There are many great reasons to join our team! <ul><li>Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan</li><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment (pro-rata for part time staff) </li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we're looking for! Job Role: Weekend Support Worker (Supported Housing) Salary: £8.075 per year (full-time equivalent £25,235) Hours: 12 hours per week Contract type: Permanent Location: Mendip, Shepton Mallet &amp; Frome Additional information: <ul><li>Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work. </li><li>Standard working days are Saturday and Sunday</li></ul>The Role: As a Weekend Support Worker, you'll be providing vital support to individuals with a history of rough sleeping and complex needs. Based across four properties, you'll help residents maintain their tenancies and work towards greater independence. This is a hands-on, person-centred role where you'll build strong, trusting relationships and support clients in a meaningful and consistent way. Working in close partnership with the weekday Support Worker, you'll ensure continuity of care and play a key part in each individual's journey toward a more stable future. What You'll Be Doing: <ul><li>Empowering clients with diverse and complex needs</li><li>Championing a strength-based, trauma-informed approach</li><li>Building strong partnerships with local agencies</li><li>Keeping client records accurate, clear, and up to date</li><li>Tracking referrals into the service</li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities What We're Looking For: <ul><li>Experience working with people who may have complex needs and/or challenging behaviours</li><li>Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plans</li><li>Wellbeing-related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>A generous and competitive pension scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly reflective practice sessions from objective, external facilitators </li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about this role, please get in touch with the recruitment team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Weekend Support Worker (Supported Housing)

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker Salary:£25,235 per year Hours: 37.5 hours per week Contract type: Permanent Location: Somerset East &amp; Somerset, mainly Frome &amp; Shepton Mallet Additional information: <ul><li>Valid driver's license and access to a car for business purposes</li><li>Participation in an out-of-hours on-call rota</li><li>Participation in a rostered system of working with shifts between the hours of 08:00 AM and 20:00 PM </li><li>Primarily Monday to Friday, with weekend availability required on a rotational basis</li></ul>The Role: Are you passionate about making a real difference in people's lives? We're looking for a dedicated and compassionate Supported Housing Worker to support individuals experiencing homelessness on their journey toward greater independence. In this rewarding role, you'll work across two locations, providing tailored, person-centred support to clients with medium-level needs. From helping people maintain their tenancies to connecting them with vital services, you'll play a key role in empowering individuals to build brighter, more stable futures. What You'll Be Doing: <ul><li>Delivering direct support and housing management services to clients</li><li>Building strong partnerships with local agencies</li><li>Keeping client records accurate, clear, and up to date</li><li>Tracking referrals into the service</li><li>Creating a safe, supportive and empowering environment that promotes personal growth and sustainable move-on</li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities What We're Looking For: <ul><li>Experience working with people who may have complex needs and/or challenging behaviours</li><li>Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment (pro-rata for part time staff) </li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Job Introduction So what is this role exactly? This is a rare opportunity for a Building Safety Manager to join Your Housing Groups established and highly collaborative Building safety team as a Building Safety Manager. The safety of our customers is Your Housing Group's number one priority, and the Building Safety Manager role is integral to the management of safety within our Buildings. Working within and as part of the wider Asset Team, you will work in close collaborative partnership with the Head of Compliance &amp; Building Safety, to ensure compliance with building safety standards and with colleagues from teams across YHG. What will my working week look like? Your role will be a varied blend of regional and home working as you will need to visit the buildings under your care regularly to provide technical support and assurance and you will have the autonomy to manage your own diary accordingly. What will I be responsible for doing? You will have responsibility for ensuring Your Housing Group meets or exceeds its quality, regulatory, and legislative requirements under the Building Safety Act and Fire Safety Act, through effective monitoring and management of the buildings within your allocated remit. This will include meticulous management of Building Safety Cases, ensuring the Golden Thread of Information is clearly identifiable, demonstrable and easily accessible As our Building Safety Manager, it's a given that along with managing building safety, you will also manage and champion resident engagement across the Group's portfolio of properties within the scope of legislation (such as the Building Safety Bill), ensuring the needs of our residents are met. You'll ensure digital records are maintained in line with regulatory requirements, supporting the delivery of the Golden Thread and collaborate on supporting the development of training for colleagues and maintain your own professional competency through CPD and engagement with sector best practice You will have responsibility for our high-rise buildings within the scope of the Building Safety Act and special projects such as buildings requiring complex remediation. You will also have line management responsibility for the Assistant Building Safety Manager and will work with a wide range of stakeholders internally and externally, raising the profile of the Building Safety Team and awareness of its objectives and activities throughout the wider business. What would make me stand out from the crowd? To be successful as a Building Safety Manager, here at YHG, you will be • Experienced in the building safety management and compliance requirements for high rise and complex building • Knowledgeable on all aspects of safety associated with these buildings, acting as the guardian of resident and building safety for the Group • Confident working with multiple stakeholders in a building safety capacity • Able to act as a critical friend to the business, providing assurances to all internal and external stakeholders about the safety of our residents and buildings • Passionate about working and engaging with residents That all sounds great, what's in it for me? In return we offer £55,000 - £65,000 for a 35-hour week, and 25 days annual leave (leave also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you're trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we're open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names. And who are Your Housing Group? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 82% of colleagues here recommend us as a 'great place to work As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. Closing Date: 21st September We review applications as they're received and reserve the right to close this advert early; if you're interested, please apply ASAP to avoid disappointment. Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG3

Building Safety Manager

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued.. The working hours for this position are Wednesday to Sunday 4:30pm to 01:00am Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer - Out of Hours

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for Accommodation Assistants to join us on an exciting journey with a minimum of 16 hours per week. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Your Job: <ul> <li>Ensure that all rooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

Job Introduction Passionate about helping vulnerable people and possessing housing management experience? We need you! Our Sheltered Accommodation housing delivers homes for the people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control. What you'll do The SHA will assist the Supported Housing Officer (SHO) to deliver housing management, and being actively involved in organising activities for the residents. We know that having a safe, secure home is fundamental to everyone's wellbeing. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies. How you'll do it You will be personally committed to delivering the highest quality housing management services. You will assist the SHO for ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents. This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service. The role is based in Lambeth, and may involve some weekend working. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details. We are looking for examples of the following to be addressed in your statement: <ul><li>Experience of working in a similar setting, providing housing management for vulnerable or older individuals</li><li>How you have dealt with challenging situations for the benefit of a resident</li><li>Why you are the ideal candidate for this role</li><li>Experience of administrative work </li></ul>Step 1: If you are interested, please send your application now! Closing date is at 23:59hrs on 15 Sept 2025 Step 2: Successful candidates will be selected for an interview and to complete scenario written test via pen and paper. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS) NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Supported Housing Assistant

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We are currently recruiting a Recovery Coordinator to work as part of the newly implemented Southwest Prisons service delivering psychosocial interventions to service users across HMP Channings Wood. Our ideal candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. This is an excellent opportunity for someone with experience of substance misuse issues, looking to take the next step in their career with a charity that will support your continued personal and professional development. Where: HMP Channings Wood - Southwest Prisons Full Time Hours: 37.5hrs per week Full Time Salary Range: £27,861.26 - £32,002.35 * Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Support service users from point of entry into the service and through their treatment/recovery journey</li><li>Deliver psychosocial interventions as part of the Drug and Alcohol Recovery Service within the prison estate</li><li>Work in partnership with other healthcare providers as part of an Integrated Health and Wellbeing model</li><li>Advocate on behalf of the service users who are unwilling or unable to engage in treatment</li><li>Proactively follow up with service users that miss appointments to increase opportunity of engagement</li><li>Contribute to risk management processes, including prison ACCT process as appropriate</li><li>Work with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice </li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service (capped at 30 days)</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK The successful candidate will need to complete an enhanced DBS check and obtain HMPPS security clearance. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 12/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Hannah Pellowe | <a href="mailto:hannah.pellowe@cgl.org.uk" target="_blank">hannah.pellowe@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Southwark service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Southwark team. We have an exciting opportunity for a Recovery Coordinator to join our team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Allowances: £4133.14 Inner London Weighting, pro rata Contract Type: Fixed Term until 31st of March 2026 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Direct applications only - we will not be engaging agencies for this vacancy. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Interview Date 15/9/2025 Closing Date 12/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Taedza Bosh a | <a href="mailto:taedza.bosha@cgl.org.uk" target="_blank">taedza.bosha@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job summary Providing specialist advice and practical support to patients that are homeless or in housing need and in hospital. Offering advice and support to ward staff to facilitate a timely and safe discharge to homeless patients. Main duties of the job Visiting patients on the ward to understand their housing needs. Ensuring the Trusts met their duty to refer under the Homelessness Reduction Act. Liaising with community partners and referring to accommodation providers to support arranging a safe discharge. About us The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation. Royal Cornwall Hospitals NHS Trust is a research active organisation. It's established South West Clinical School in Cornwall exists to promote clinical academic career opportunities for nurses, midwives and allied health professionals interested in research and evidence-based activities. Read their research paper to find out more. Website: <a href="https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hospitals-nhs-trust-clinical-school" target="_blank">https://www.plymouth.ac.uk/research/clinical-schools/royal-cornwall-hos…</a> <a href="https://doi.org/10.1177/17449871231209037" target="_blank">https://doi.org/10.1177/17449871231209037</a> Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: <a href="https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation" target="_blank">https://www.nhsemployers.org/topics-networks/employment-standards-and-r…</a> We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: <a href="https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation" target="_blank">https://www.nhsemployers.org/topics-networks/employment-standards-and-r…</a> We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person Specification Experience Essential <ul> <li>Previous relevant housing/ homelessness experience.</li> <li>Experience of working with those with complex needs</li> </ul> Desirable <ul> <li>Experience of working in the NHS</li> </ul> Practical &amp; Intellectual Skills Essential <ul> <li>Ability to prioritise and manage own workload</li> <li>Excellent verbal and non-verbal communication skills</li> <li>Up to date knowledge of housing provisions</li> </ul> Desirable <ul> <li>Housing or advice training</li> <li>Knowledge of local initiatives relating to homeless strategies</li> </ul>Person Specification Experience Essential <ul> <li>Previous relevant housing/ homelessness experience.</li> <li>Experience of working with those with complex needs</li> </ul> Desirable <ul> <li>Experience of working in the NHS</li> </ul> Practical &amp; Intellectual Skills Essential <ul> <li>Ability to prioritise and manage own workload</li> <li>Excellent verbal and non-verbal communication skills</li> <li>Up to date knowledge of housing provisions</li> </ul> Desirable <ul> <li>Housing or advice training</li> <li>Knowledge of local initiatives relating to homeless strategies</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name Royal Cornwall Hospitals Trust Address Impact Hub, Royal Cornwall Hospital and Carew House, Bodmin Safeguarding Services - Impact Building Truro TR1 3LJ Employer's website

Homeless Patient Advisor

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Liverpool service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Liverpool team. We have an exciting opportunity for an Alcohol Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs to join our team. Location: Liverpool, The Foundry Hours: 37.5 per week (full time) Salary Range: £27,861.26 - £32,002.35 Dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by alcohol use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by alcohol use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years. allocated pro rata</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, gym mbership, cycling equiptment, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 15/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Louise Dolan | <a href="mailto:Louise.Dolan@cgl.org.uk" target="_blank">Louise.Dolan@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

A place to create moments that matter Salary: £40,497 per annum (including regional uplift and car allowance) Location: Camberley with travel around the patch to meet business and customer needs and 1 day a week in the Camberley Office Permanent, 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of £36,339 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive a regional allowance of £2,908 and an essential user car allowance starting from £1,250 per year, plus mileage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day's leave to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Housing Partner (Housing Officer)

The Vacancy House Manager - Retirement Living ¦ Stamford, Lincolnshire Location: Scudamore Place, Gloucester Hours: 25 hours per week (Monday to Friday, all year round) Salary: £17,908.61 (actual) plus bonus and excellent benefits We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Gloucester. Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Are you a proactive, experienced housing professional ready to make a difference to young people's lives? Join YMCA Doncaster as our Accommodation Manager and help to provide and improve services that young people can rely on. We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. This role is focused on landlord services and compliance, particularly with regard to voids, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints. We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Accommodation Manager role. As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota. You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people. You will have strong recent experience, an understanding of relevant regulatory issues and great organisational skills. Job Purpose To manage YMCA Doncaster's accommodation provision, being responsible for rent collection, void management, behaviour management, engagement in other YMCA Doncaster provision and the monitoring of performance across those areas, and to manage occasional funded projects as agreed. Main Responsibilities <ul><li>To be accountable for meeting or exceeding targets for rent collection, applications and void management.</li><li>To oversee the proactive management of behaviour, engagement and complaints.</li><li>To provide line management to the accommodation team including recruitment, induction and training.</li><li>To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.</li><li>To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.</li><li>To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).</li><li>To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.</li><li>To oversee YMCA Doncaster's client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.</li><li>To submit CORE and other individual returns as necessary.</li><li>To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.</li><li>To provide regular and occasional reports as required, including for the monitoring of targets.</li><li>To cover accommodation, reception or other duties where necessary in times of absence or vacancies.</li><li>To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.</li><li>To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.</li><li>To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.</li><li>To represent senior staff and the Association positively in all relationships, both internal and external.</li><li>To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.</li><li>Other reasonable duties as required from time to time by the Line Manager.</li></ul>Person Specification <ul><li>Recent relevant experience in social housing including management of voids, rent / service charges collection, behavioural issues and complaints.</li><li>Educated to level three or higher, preferably with a Housing Management or similar qualification.</li><li>Experience of managing a complex and unpredictable workload effectively.</li><li>Experience of managing people including induction, regular supervision and performance management.</li><li>Experience of efficient task management, including giving clear instruction and taking remedial action where necessary.</li><li>Able to work within organisational procedures and clear structures.</li><li>Experience of monitoring performance and meeting targets.</li><li>Able to be assertive and persistent where necessary to get things done.</li><li>Understanding of the key regulatory and political issues for social housing in England.</li><li>Able to develop a strong understanding of YMCA Doncaster's services and users, and to adapt as changes take place.</li><li>Able to take a proactive and preventative approach to the work.</li><li>Strong organisational and administrative skills, including attention to detail when inputting data and creating reports.</li><li>Able to use Microsoft Word and Excel to a high standard, and able to implement or adapt to new technologies where efficiency can be improved.</li><li>Effective verbal and written communication skills, including the ability to communicate well with colleagues as well as with customers or clients with complex needs and / or challenging behaviours.</li><li>Capable of taking responsibility for unexpected situations and making significant decisions in accordance with policy.</li><li>Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.</li><li>Experience of maintaining confidentiality and appropriate relationships, and a clear understanding of the importance of those.</li><li>Able to work varied and unsociable hours where needed.</li><li>Able to cover as part of the On Call rota and to attend site within two hours in the event of an emergency.</li></ul>

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