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About Us:Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.&nbsp;At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will oversee the delivery of the Council’s affordable housing enabling programme and lead the review of the Council’s housing strategy and development functions to ensure that the authority is successful in working in partnership with registered providers and other organisations in understanding and tackling the housing challenges facing the District.&nbsp;&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To oversee the delivery of the Council’s affordable housing enabling programme, including working with Registered Providers as appropriate.</li><li>To lead on the delivery and review of housing development policy and strategy, including the Stratford-on-Avon Housing Strategy, and to assist in the preparation of other related documents e.g. South Warwickshire Local Plan. </li><li>Oversee the effective delivery and monitoring of any action plans and delivery of investment projects, including delivery of relevant actions of the Housing Strategy.</li><li>To work effectively and positively with key businesses, partners and stakeholders to deliver housing development. This will include representing the Council at key meetings and events. </li><li>To work effectively with the Council’s Housing Service to fulfil the Council’s statutory responsibilities in respect of housing and homelessness.</li><li>To assist in preparing advice and responses to policy consultation documents from other local authorities or planning bodies, government departments and other agencies. </li><li>To lead on, and contribute to, as appropriate, the preparation of any funding bids and to effectively monitor targets and report outcomes of any programs</li><li>To undertake research, both empirical or from existing sources, to assist in the formulation and or monitoring of housing policy and to measure the effectiveness of policy against identified objectives. </li><li>To liaise effectively with, and provide policy advice and information to, Elected Members, officers of the council, the public, committees, the development industry and other agencies and organisations. </li><li>To oversee the work of the Council’s Rural Enabler which is a post that sits outside of the Council but which is funded by the Council.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Degree level qualification in a housing strategy &amp; development related field, or equivalent work experience. </li><li>Experience of preparing housing strategies and&nbsp;working within a housing strategy &amp; development related field. </li><li>Able to deal with contentious and confidential matters with diplomacy and tact. </li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.&nbsp;</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>Applications will close at midnight on Wednesday 22nd October 2025Interviews will be held w/c 3rd November 2025The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy and Development Manager

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will work in partnership corporately and externally to maintain an overview and understanding of all aspects of strategic housing policy and assist with the provision of the Council’s housing policy and development team function and service, making appropriate links and recommendations across different policy areas.&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To help prepare and deliver the Council’s Housing Strategy which incorporates the Council’s Homelessness Review and Strategy, Private Sector Housing Strategy and Rough Sleeper Strategy.</li><li>As directed, to take the lead on delivering strategies, plans, policies, advice, and research that sit under and inform the Housing Strategy.</li><li>To draft and deliver other housing and housing related strategies, policies etc. as required. To provide strategic housing input to strategies, policies and plans being prepared by other people.</li><li>To keep up to date with and analyse changes to housing and housing related legislation, policy, guidance, best practice, and funding to be able to effectively assist in the preparation, review, and delivery of the Housing Strategy.</li><li>To know about common existing data sources and research, and where to find them. To understand any possible limitations of such information and how to use and interpret it. </li><li>To undertake, commission and evaluate research, information and consultation including lead&nbsp;responsibility for housing needs assessments of all types.</li><li>To develop good working relationships and partnership working corporately and with external partners and stakeholders to promote the Authority’s strategic housing objectives and facilitate evidence-based decision making and best use of resources.</li><li>Whilst the main focus of the role relates to housing strategy and policy, an understanding of how the enabling and delivery of new affordable homes fits into the wider picture is required. </li><li>To be able to disseminate verbal and written information that is tailored to different audiences. This includes presentations, briefings, and committee reports.</li><li>To complete the Local Authority Housing Statistics and other statistical returns.</li><li>To respond to relevant Freedom of Information requests, member, press inquiries, consultation documents as directed.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Chartered Membership of the Chartered Institute of Housing (CIHCM).</li><li>Practical on the job experience of strategic housing including research and data analysis.</li><li>Comprehensive knowledge of housing and housing related legislation, policy, and guidance.</li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.</li><li>Ability to communicate effectively verbally and in writing with a wide range of people both on a one to one, and group / committee basis</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy Officer

Competitive Salary&nbsp;Our VacancyAs Head of Governance and Compliance, you’ll lead the delivery of governance and company secretarial services across the Peabody Group. You’ll work closely with non-executive board and committee members, senior leaders and colleagues to ensure governance is effective, compliant, and future-ready.You’ll oversee the Governance and Compliance team, building a culture of excellence while driving improvements in systems, processes, and compliance. Acting as deputy to the Director of Governance and Compliance, you’ll also support the Group Secretary on complex matters, making a direct impact on how we deliver good governance across the organisation.What you'll need<ul><li>Qualified or part qualified company secretary, or equivalent qualification, and/or demonstrable relevant experience within the housing sector</li><li>Strong, up-to-date, professional knowledge of the legal, regulatory, and policy frameworks in which housing associations operate.</li><li>Proven management experience in building a high-performing team, demonstrating credibility, personal drive, and ambition to make a difference.</li><li>Demonstrable experience in supporting Boards and Executives with their responsibilities in governance and compliance with legal and regulatory requirements.</li></ul>You’ll need to be in the office for a minimum of 2 days per week.Why Join Us?When you join Peabody, you’re joining a team guided by our values:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;We believe in creating a workplace where everyone feels supported, included, and empowered.Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying: Closing date: 13 October 2025We may close this advert before the advertised closing date, depending on the number of quality applications received.PLEASE NOTE:&nbsp;As an employer, Peabody does not provide sponsorship as a licensed UK employer.

Peabody

Head of Governance and Compliance

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.&nbsp;We’re looking for a dynamic policy manager on regional engagement and devolution to join us at an exciting time of change. With devolution and local government reform reshaping the policy landscape, this is your opportunity to help position CIH at the heart of regional and local housing debates—and ensure the voice of our members drives real impact.In this role you will:<ul><li>Shape CIH’s policy and practice on devolution, local government reform, and regional housing priorities.</li><li>Build strong, influential relationships with combined authorities, local government, housing organisations, and CIH members across the country.</li><li>Bring members’ voices to the table, ensuring regional experiences inform national housing policy.</li><li>Create high-quality outputs—from briefings and consultation responses to blogs, webinars, and events—that influence decision-makers and spark debate.</li><li>Represent CIH with authority at regional and national forums, becoming a trusted voice for housing professionals.</li><li>Contribute to CIH’s wider policy leadership, supporting a forward-thinking, collaborative team.&nbsp;</li></ul>About youWe’re looking for someone with:<ul><li>A strong understanding of housing policy and local government.</li><li>A good grasp of the opportunities and challenges devolution brings.</li><li>Excellent communication and relationship-building skills.</li><li>Confidence presenting ideas and facilitating engagement with a range of audiences.</li><li>Experience working with local/combined authorities, housing organisations, or in place-based policy work.</li><li>A collaborative, flexible mindset with the ability to spot opportunities and drive change.&nbsp;</li></ul>Why join us?This is a new and dynamic role at the cutting edge of housing and devolution. You’ll have the chance to work directly with regional leaders and members, shaping CIH’s policy voice and ensuring housing professionals influence the decisions that matter. Join us—and help shape the future of housing across England’s regions.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at&nbsp;<a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>. &nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>Closing date: Thursday 16 October 2025 at middayInterviews will be held on Monday 27 October and Tuesday 28 October 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Policy manager - regional engagement and devolution

Job Title: Membership retention officer&nbsp; Band:&nbsp;6 Salary: £29,201 - £31,907 Location/Base: Hybrid – Home / CIH office Hours: Full time 35 hours per week &nbsp;The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.About youAre you passionate about building meaningful relationships and delivering exceptional member experiences? Join CIH as a member retention officer and play a pivotal role in shaping the future of our growing membership community.You will support our strategic objective of increasing year-on-year member retention through proactive engagement, insight-led strategies, and a deep understanding of our members' needs. &nbsp;You will:<ul><li>Foster strong, long-term relationships with members to drive satisfaction, engagement, and loyalty</li><li>Promote the value and relevance of CIH’s products, services, and professional development opportunities</li><li>Deliver a consistently positive and valued experience for all members</li><li>Champion the benefits of continued membership, encouraging renewals and deeper involvement</li><li>Identify and engage with members at risk of lapsing, applying data-driven insights to retain and grow the membership base. &nbsp;</li></ul>We’re looking for a relationship-builder with a member-first mindset, able to communicate value with clarity and enthusiasm. You will bring experience in customer service and member retention and are confident using data to inform your approach.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;If you would like an informal chat about the position, please contact Sharon Dean at&nbsp;<a href="mailto:sharion.dean@cih.org" target="_blank">shar</a><a href="mailto:on.dean@cih.org" target="_blank">on.dean@cih.org</a>&nbsp;The closing date for applications is&nbsp;noon on Friday 17 October 2025.Interviews will be held&nbsp;week commencing 27 October 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Membership retention officer

The Chartered Institute of Housing (CIH) is the independent voice for housing and the home of professional standards. Our mission is simple but powerful: to support housing professionals to create a future where everyone has a place to call home.We’re looking for a dynamic policy manager on regional engagement and devolution to join us at an exciting time of change. With devolution and local government reform reshaping the policy landscape, this is your opportunity to help position CIH at the heart of regional and local housing debates—and ensure the voice of our members drives real impact.In this role you will:<ul><li>Shape CIH’s policy and practice on devolution, local government reform, and regional housing priorities.</li><li>Build strong, influential relationships with combined authorities, local government, housing organisations, and CIH members across the country.</li><li>Bring members’ voices to the table, ensuring regional experiences inform national housing policy.</li><li>Create high-quality outputs—from briefings and consultation responses to blogs, webinars, and events—that influence decision-makers and spark debate.</li><li>Represent CIH with authority at regional and national forums, becoming a trusted voice for housing professionals.</li><li>Contribute to CIH’s wider policy leadership, supporting a forward-thinking, collaborative team.</li></ul>About youWe’re looking for someone with:<ul><li>A strong understanding of housing policy and local government.</li><li>A good grasp of the opportunities and challenges devolution brings.</li><li>Excellent communication and relationship-building skills.</li><li>Confidence presenting ideas and facilitating engagement with a range of audiences.</li><li>Experience working with local/combined authorities, housing organisations, or in place-based policy work.</li><li>A collaborative, flexible mindset with the ability to spot opportunities and drive change.&nbsp;</li></ul>Why join us?This is a new and dynamic role at the cutting edge of housing and devolution. You’ll have the chance to work directly with regional leaders and members, shaping CIH’s policy voice and ensuring housing professionals influence the decisions that matter. Join us—and help shape the future of housing across England’s regions.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about the role please contact Rachael Williamson, our director of policy, communications and external affairs, at&nbsp;<a href="mailto:rachael.williamson@cih.org" target="_blank">rachael.williamson@cih.org</a>.&nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CRachael.Williamson%40cih.org%7C62422ab4dec04d8555ab08dc4f3b645e%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638472363978730468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=quhJIRR1qhG2TXJl7h%2BbDgLA1MdzrBm0dyqpdiLcxmo%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>Closing date: Thursday 16 October 2025 at middayInterviews will be held on Monday 27 October and Tuesday 28 October 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You’ll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative. With a 10% MRP, your actual salary will range from £56,643 to £60,045What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272*Previous applicants should not apply*Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 31st October 2025Interview date: 19th November 2025<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online. If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/322401/documents/765419" target="_blank">Housing Policy and Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

As a&nbsp;Service Charge Specialist at Peabody, you’ll use your experience of managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services we provide. No two days are the same. One morning you could be responding to resident enquiries by phone or email, before analysing costs to ensure service charge bills are accurate. Later, you might be meeting with neighbourhood, property services, or estate services teams to make sure charges reflect the services being delivered. Throughout the day, you’ll be building relationships, solving problems, and ensuring residents have the information they need. What You’ll Do You’ll be responsible for managing all aspects of service charge calculation and enquiry resolution -analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents have clear and relevant information. What You’ll Need<ul><li>Commitment to delivering first-class customer service</li><li>Experience working with and managing service charges</li><li>Experience managing the reconciliation and budgeting process</li><li>Knowledge of accounting processes relating to service charges, with an understanding of relevant legislation and best practice</li><li>A professional qualification such as CIH or IRPM (desirable)</li></ul>This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.Why Join Us? When you join Peabody, you’re joining a team guided by our values,&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying:&nbsp; If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CVand a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>Interviews will be taking place throughout the live advert, as we have multiple vacancies available. They’ll take place in person -so we encourage you to apply as soon as possible.We reserve the right to close this advert early if we receive a high volume of suitable applications. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Service Charge Specialist

The vacancy 37 hours per week Fixed Term until 31st March 2027 About the role: We have an exciting opportunity for a Housing Support Officer to join our Community Service team. This role provides support to customers by ensuring appropriate information and advice is given to assist them to sustain their tenancies. You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provide advice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment. You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living. About you: We are looking for someone who has experience of providing support, advocacy or advice and guidance work in a housing, support, health, social care or customer service setting, with an awareness of the issues affecting vulnerable people. You will need to be solution focussed, have effective communication skills including the ability to liaise with a wide range of customers, a positive attitude towards team working, be self-motivated and own an ability to manage time and prioritise workloads. Full training will be given within a supportive team. Due to the nature of this role, you will need to be able to drive with access to your own vehicle or alternative transport. The successful candidate will also be subject to a satisfactory Enhanced DBS check. Alliance life At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong, feel safe, and thrive in a successful community. Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be. AMBITIOUS FOR ALL - We are one team, aiming high for our customers. GENUINE - We are authentic and encourage everyone to be themselves. AWAKE TO OPPORTUNITY - We are constantly curious and drive innovation through collaboration. MAKE THE DIFFERENCE - we are proactive and strive to make a positive impact. EFFECTIVE - We are professional and can be relied on to achieve consistently good results. We want you, to be you Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference. We welcome applications from a diverse range of talented individuals who can help us reach this goal. We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ+ community or those from an underrepresented Ethnic group, will get an interview if they match the minimum essential criteria for the role. We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few). Vacancies to fit you Here, you can work where and how you choose*. It's about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you're out and about. We've created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance. Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern 'agile' and collaborative working environment. If you need any support with your application, please call 03000120120 or email <a href="mailto:askhr@alliancehomes.org.uk" target="_blank">askhr@alliancehomes.org.uk</a> and we will be happy to help. *dependant on role The benefits 25 days annual leave plus bank holidays Your Alliance Day - a day off on your work anniversary Family Friendly Leave Enhanced Pension Scheme Health Care Cash Plan Learning and Development opportunities Discounts Portal Wellbeing Programme Make the Difference Day Employee Assistance Programme

Housing Support Officer

Annual salary: up to £28,917.00 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

We are looking for talented Housing Officers who will embrace new ways of working, delivering services as part of a team responsible for providing a highly professional customer focused Housing management service through estate based hubs, residents' homes, and hybrid working. Ealing Council's Landlord Services is responsible for managing the council's housing stock where staff provide a holistic housing service to residents; tailoring that service to meet the individual needs of the customer and the changing ways in which our residents want to access our housing services. Working as part of a housing hub team, you will provide a high-quality visible and accessible housing management service to residents across a range of tenures finding creative and innovative ways of tackling local problems. You will be responsible for the tenancy management of a patch of properties, which include estate inspections and resident engagement. The successful candidate will ideally have experience of providing a generic housing management service with a flexible attitude and a passion to improve the lives of residents. This role entails being a crucial interface between residents and other council and external services, therefore, to be successful in this role you will: • be a strong communicator • have a natural flair for problem solving • excellent written and verbal communication skills • be performance driven with initiative to assess complex situations and make decisions quickly and effectively • be self-motivated • computer literate. You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage. It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we are looking forward to hearing from you. We have tried to make this website as accessible as possible. You can use the accessibility widget on the right-hand side to make it more accessible to you and your needs. Ealing Council is committed to creating good jobs and delivering on its connected communities' agenda. We are committed to equality of opportunity, to being fair and inclusive. We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce. Please note all applications will be determined on merit. Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safe recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced disclosure and barring check. This post is subject to Ealing Council's enhanced vetting process. Role profile Ex-offenders policy Salary range <ul><li>£40,182 - £48,003 per year</li></ul>

Housing Officer

About the role Do you want be part of a team that has the interests of the community at its heart? Seeking a new challenge which will see you create safer places and work to protect vulnerable people from crime? Then North Northamptonshire Council has a great opportunity for you to join us as a Safer Community Officer within the Stronger &amp; Safer Communities Service. The Safer Communities Team works to enhance residents' safety and well-being by addressing issues like anti-social behaviour and crime to help make North Northamptonshire a safer place to live, work and visit. What will you be doing? This role will support in the development and delivery of the Community Safety Partnership Plan and initiatives to address crime, anti-social behaviour (ASB) and hate related incidents ensuring a multi-agency response. To work as a member of a team in taking a co-ordinated and pro-active approach towards investigating and preventing/reducing anti-social behaviour and disorder. Preparing applications for legal proceedings. Working in partnership with internal and external agencies/partners to safeguard victims and improve the quality of life for residents and businesses across North Northamptonshire. To act as a signpost to other agencies and council services and monitor progress of referrals. Please refer to the attached job description for full details of the main accountabilities for this role. About you As the successful candidate, you will bring: • knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014, Police and The Crime and Disorder Act 1998 and the statutory guidance frameworks • experience of preparing and reviewing evidential material and preparing case files for prosecution • excellent organisational skills • experience of working with a variety of stakeholders, colleagues and members of the public • good communication skills, both written and oral It would also be nice for you to have: . knowledge and awareness of Housing Legislation • experience of presenting evidence in court proceedings The full requirements for the Safer Community Officer role are outlined in the attached person specification and will be part of any selection process. Your application supporting statement must clearly demonstrate how you meet the essential and where applicable, the desirable requirements for this role as outlined in the person specification. Where you will be working: The team is currently based in various locations in North Northamptonshire, your main office base will be in Kettering, but the Council has a flexible working policy and supports hybrid working. The ability to travel across Northamptonshire is essential to this post. There may also be occasions where you will be required to work outside of normal office hours. Next steps: If you like what you have read and want to know more about the role, then please contact Liusadh McFarlane <a href="mailto:Liusadh.McFarlane@northnorthants.gov.uk" target="_blank">Liusadh.McFarlane@northnorthants.gov.uk</a> Our benefits Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with: <ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups. About us Our Values and Behaviours Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our Key Commitments Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most. We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status. Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Community Safety Officer

Company Description Henshaws is a northern charity supporting people living with sight loss and a range of other disabilities to go beyond expectations. We believe that, wherever they are, everyone has the right to an independent and fulfilling life. Our support, advice and training enables people and their families build skills, develop confidence, help each other and look forward to a more positive future. Position We are looking for a dedicated and experienced individual to support the management of a team of SEN Care Support Workers, ensuring the delivery of a safe, effective, responsive, and person-centred service for our students. This is a key leadership role focused on delivering high-quality care and promoting the development and independence of young people with complex needs. You will be responsible for supervising and supporting staff through regular appraisals, observations, and training, including facilitating inductions and contributing to staff development. You will write and review person-centred care plans and risk assessments, liaise with colleagues across the college, and help ensure students' EHCP targets are met. The role also includes supporting recruitment and staff retention, participating in the assessment of prospective students, administering and managing medication, and delivering staff training in areas such as moving and handling. You'll play a key role in quality assurance through audits and action plans, and support regulatory compliance with CQC and relevant legislation. You will deputise for House Managers when needed, take part in the on-call rota, and liaise with the Clinical team to ensure students' complex care needs are met effectively. Upholding safeguarding and health &amp; safety standards is essential, including incident reporting and staff debriefing. This is a fantastic opportunity for someone passionate about delivering outstanding care and leading a dedicated team in a supportive, student-focused environment. Salary: £ 13.98 per hour weekdays and £15.48 per hour weekends Overtime paid at an additional £1.50 per hour Hours per week: 40 Weeks per Year: 52 Holiday: 5 weeks plus 10 days bank holiday allowance Closing Date: 7th October 2025 at 12 noon (Position may close earlier than the closing date) Internal Applicants, please complete an expression of interest detailing your skills and experience that fit this role - email to [email protected] Requirements We are seeking a compassionate, motivated, and flexible individual with a genuine commitment to supporting young people with complex needs. The ideal candidate will have a good standard of literacy and numeracy, and be willing to assist with personal care while promoting student independence and development. They must be able to stay calm under pressure, particularly when managing challenging behaviours, and demonstrate knowledge of learning disabilities and the importance of dignity and respect in care. A flexible approach to working hours is essential, along with a commitment to ongoing training and personal development-including the completion of the Skills for Care Induction Award within 12 weeks if no formal care qualifications are held. Applicants should hold an NVQ Level 2 in Health and Social Care or be willing to work towards Level 3. The role also requires the physical ability to support students with mobility needs, including the safe use of wheelchairs and hoisting equipment (training provided). In addition, you must be able to carry out clinical interventions such as administering medication and delivering gastronomy feeds, following appropriate training and competency assessments. Most importantly, candidates must have an enthusiastic, respectful, and professional approach to supporting our student group. Other information Henshaws Society for Blind People aims to employ a diverse workforce and is committed to equality of employment and welcomes applications from all sectors of the community. Henshaws is committed to safeguarding and promoting the welfare of young people and vulnerable adults. It is a criminal offence for people barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group e.g. vulnerable adults, children or both. An Enhanced DBS with barring and reference checks will be sought from the successful candidate. Henshaws reserves the right to check social media accounts of all successful applicants. Registered Charity No: 221888 Attachments CARE008 - Assistant House Manager.docx What is an Expression of Interest (EOI) (2).docx

Assistant House Manager

Job description Full Time, Permanent Interested in a career change? We have an opportunity that offers flexible working hours, with no weekends, shift work or nights. What will I be doing? You will use your health experience and skills to join a small friendly team responsible for assessing the health and housing needs of applicants seeking social housing in Bristol, either due to Homelessness or via our Home Choice Bristol service. Social Housing is in high demand and in limited supply. This is a diverse and challenging role with competing demands, and requires good understanding of Health, Social Care and Housing services and legislation. You'll be tasked with finding housing solutions for those with the highest health, mobility and complex support needs. You'll require strong analytical skills and the ability to identify those in the greatest need, working in partnership with both internal and external teams and services to seek creative solutions. The work is largely office-based health and housing assessments with some home visiting. It includes follow up and liaison with other health professionals, services and agencies in both determining housing need, priority, and other solutions to complex cases. What do I need to have? You should have a recognised health qualification (e.g. Registered nurse, Occupational Therapist) or equivalent relevant experience and experience in a range of settings. You'll be accessing information electronically and therefore it's essential that you're IT literate. Although largely office based and with home working, you should also have the ability and willingness to travel to any location within the city boundary (Pool Cars available) if required. For further information please view the attached Job Description and Person Specification. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Please note that this role is subject to an Enhanced DBS Check. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Julie Matthews <a href="mailto:julie.matthews@bristol.gov.uk" target="_blank">julie.matthews@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Health and Housing Officer

Learning &amp; Development Advisor Make learning stick. Make it fun. Make it unforgettable. Are you passionate about bringing training to life? Do you believe learning should be engaging, interactive, and never boring? If so, this role is your chance to shape the way our people grow. About us: Company Shop Group (part of Biffa Waste) is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. About the role: This isn't your typical L&amp;D role. You'll have the freedom to innovate, experiment, and push boundaries - whether that's through interactive tools, energising workshops, or fresh digital content. You'll see the direct impact of your work as colleagues grow, teams thrive, and the whole organisation levels up. If you love sparking lightbulb moments and believe learning should be unforgettable, this role was made for you. What You'll Do: <ul> <li> Design with Impact - Create dynamic workshops, digital modules, bite-sized videos, and fun, impactful methods that make knowledge stick.</li> <li> Spot the Gaps - Partner with managers to uncover development needs and turn them into exciting opportunities.</li> <li> Keep it Fresh - Craft materials that are fun, modern, and always true to our culture and values.</li> <li> Measure Success - Track progress through feedback, results, and performance uplift.</li> <li> Facilitate with Flair - Deliver sessions that energise and inspire.</li> </ul>Our Culture in Action: We live by three behaviours - and you'll bring them to life every day: <ul> <li> We're All on a Mission - Inspire colleagues with training that builds skills, confidence, and a love of learning.</li> <li> Stay Close to the Action - Keep in touch with teams and managers, making sure learning is relevant and practical.</li> <li> Act Like It's Your Business - Own the journey, raising the bar with creative solutions that make a real impact.</li> </ul>Requirements What You'll Bring: <ul> <li>A passion for modern, fun, meaningful learning.</li> <li>Experience designing and delivering engaging training (digital + in-person).</li> <li>Confidence working with managers to shape tailored solutions.</li> <li>Strong facilitation and presentation skills.</li> <li>Creativity, curiosity, and courage to try new ideas.</li> <li>A collaborative spirit that inspires at all levels.</li> </ul>Benefits What's in it for you: <ul> <li>Free membership to Company Shop for you and 10 x nominees</li> <li>Annual Flu Injections, high street &amp; leisure vouchers, and on-site Parking</li> <li>Onsite café, Free Tea &amp; Coffee, and Free Fruit Friday</li> <li>Employee Assistance Programme - Grocery Aid</li> <li>Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts</li> <li>Contributory pension scheme with a comprehensive benefits package including life cover and wellbeing support.</li> </ul>Hybrid role: 3 days based onsite and 2 days Working from home. Location: Company Shop Head Office, Wentworth Industrial Park 1-4 Wentworth Way, Barnsley, South Yorkshire, S75 3DH Salary: Circa £30k Hours: 08:30am-5:00pm Monday-Friday Why Join Us? Because here, people come first. You'll be part of a supportive community where ideas are valued, creativity is encouraged, and every voice matters. We celebrate individuality and collaboration in equal measure, and we love seeing colleagues grow in confidence, skills, and opportunity. When you join us, you're not just shaping learning experiences - you're shaping futures, including your own. Ready to spark change and inspire growth? Apply today and let's make learning unforgettable together!

Learning and Development Advisor

The role Housing Officer known internally as a Local Housing Manager Location: Covering Hemel Hempstead &amp; Broxbourne. 1 day to be spent in our Southgate Office N14 6PW Salary: £41,937 - Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locations EN8, EN11, SG12, SG2, CM12, HP2, HP3, WD5 &amp; WD19 As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our Southgate office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints &amp; cases, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Housing Officer/Neighbourhood Manager (Outer London) - Fixed Term Contract until 31st March 2026. Salary £45,527 Per Annum - Pro Rata. Origin - Great homes, positive people and strong communities. An inspiring past and a bright future. A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Housing Officer/Neighbourhood Manager You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin's residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience. What you'll do This is a rewarding and exciting position - responsible for building relationships and trust both internally within your Origin team and externally with the community you serve. At a glance you will: <ul><li>Manage and resolve any tenancy and estate management issues</li><li>Act as a central point of contact for all resident queries</li><li>Managing all resident schemes</li><li>Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes</li><li>Completing Fire Risk Actions assigned to the Neighbourhood Manager</li><li>Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them.</li><li>Managing new developments handovers</li></ul>What you'll need <ul><li>Ability to demonstrate that you have extensive Social Housing experience, managing a busy general needs patch. Managing any Tenancy management issues that arises as a result of the Tenancy agreement or lease.</li><li>Extensive experience of managing complex anti-social behaviour (ASB), incidents of Domestic Abuse and keeping our residents safe for instance safeguarding.</li><li>Experience of maintaining successful relationships with our customers, creating trust, and building sustainable communities.</li><li>Experience of setting up and maintaining successful stakeholder relationships, working collaboratively to keep our residents safe.</li><li>A confident communicator across all channels, being an ambassador of Origin Housing demonstrating the values. You will be experienced in producing written correspondence for a variety of audiences.</li><li>Strong customer service experience which demonstrates that you place our customers at the heart of everything you do.</li><li>Experience of problem solving and demonstrating professional curiosity</li><li>You need a full driving licence and access to your own vehicle for work</li></ul>Our Values Our core values are at the heart of how we work <ul><li>Take the lead</li><li>Create energy</li><li>Build trust</li><li>Be generous</li><li>Stay grounded</li><li>Remember the little things</li></ul>We're committed to the well-being of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul><li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li><li>Salary £45,527 Per Annum - Pro Rata.</li><li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li><li>2 additional 'giving something back' volunteer days</li><li>A pension scheme with contributions from 4% of your salary</li><li>Family leave, compassionate leave and enhanced maternity pay</li><li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li><li>Interest free loans to help spread the cost of a season ticket or another big purchase</li><li>Annual staff conference, team away days and annual team meal allowance</li><li>Access to Perk Box for fantastic savings on everyday purchases and much more</li><li>Free employee assistance programme</li><li>Opportunities to join staff network groups</li><li>Refer a friend bonus</li></ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for role of Housing Officer/Neighbourhood Manager detailed above. Closing date for applications: 19th October 2025 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Salary range <ul><li>£45,527 per year</li></ul>

Housing Officer / Neighbourhood Manager (Outer London)

The Vacancy FULL TIME - 37hrs BCP Housing First supports individuals aged 18 and over, who have high support needs and a history of long term rough sleeping and homelessness. Our aim is to give them a home of their own, where they can regain stability, safety, and support. We work in partnership with BCP council and all support services within BCP, this helps us deliver a strength based, person-centred approach, creating a positive environment to help them sustain a home. Our dedicated team provides intensive one to one support to help our clients achieve their goals, everything we do is to coach and empower our clients to eventually achieve independent living. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker

The Vacancy FULL TIME - 37hrs Portsmouth Core Homelessness provides support to up to 62 adults, who are homeless or at risk of homelessness. This service operates across three locations, each is tailored to the needs of the clients and offer various levels of support. Our aim is to support clients with their individual needs to enable them to gain the life skills to move on to lower or independent supported living. If you are looking for a fast paced, exciting role, where you can make a real difference to the lives of those who you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Support Worker

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - Multiple - 7138

The vacancy Hours: 35 hours per week Shift Pattern: Business hours, but flexibility is essential to meet the needs of the residents and service delivery Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 14 October 2025, with interviews taking place 16 October 2025 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

The role As an Independent Living Coach, you will provide advice and support to people who have experienced homelessness across our young persons, male and female 24/7 schemes. You'll work as part of a team to manage the day-to-day running of the scheme, supporting customers with tenancy management, signposting for additional support with housing, health and welfare. You will be allocated a main scheme base, with the expectation that you could be requested to cover shifts across all the schemes. Job requirements <ul> <li>Cover all reception tasks, including the phone, post and enquiries. Respond to neighbourhood concerns appropriately by recording details of any queries or concerns.</li> <li>Support new customers when they move in to make sure they understand their rights and responsibilities. Make sure they feel comfortable and informed about their agreement, the local area and other services.</li> <li>Support customers to manage their rent and service charge payments, including their benefits claims where necessary, arranging appointments with organisations such as DWP. Provide advice to customers on health, housing and other issues as necessary, signposting them to other agencies and accompanying them to appointments where appropriate.</li> <li>Maintain the safety and security of customers and the building by supervising the entrance and exit and undertaking regular health and safety checks of the rooms and communal areas.</li> <li>Deal with the immediate needs of customers as appropriate. Provide crisis intervention, defuse difficult or dangerous situations in a sensitive and effective way.</li> <li>Support with financial and administrative duties when needed.</li></ul>What we're looking for <ul> <li>Educated to GCSE level or with a good level of Maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.</li> <li>Knowledge of confidentiality and the importance of discretion in relation to maintaining professional boundaries.</li> <li>Knowledge of how to support vulnerable people make changes in their lives.</li> <li>Genuine understanding and compassion for people without a home, who won't judge but will instead will empower and give them a voice.</li> <li>Great communication skills.</li> <li>Able to work on a rota, including mornings, evenings and weekends and bank holidays including Christmas and New Year.</li> <li>Ability to work under pressure and manage multiple tasks and demands.</li> <li>Full UK driving licence and use of your own vehicle for work.</li> <li>DBS check required.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, we will be interviewing as we go along so the vacancy may close early if we find the right person. #Stoke #StokeonTrent #IndependentLivingCoach #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Independent Living Coach - Young People Homelessness

Join Our Team as a Senior Housing Officer! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Excellent knowledge of housing legalisation and ability to resolve conflict</li> <li>Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team</li> <li>Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support</li> <li>Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims</li> <li>Qualified or part qualified in a relevant professional housing qualification</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Senior Housing Officer

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29 th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15 th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Florian House, Ipswich - Covering Ipswich and the surrounding areas £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week - Monday to Friday - 9:00am to 5:00pm We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 6 Housing Officers and an Area Manager based at Florian House in Ipswich. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working. The role of Housing Officer will include: <ul><li>Responsible for a patch consisting of general needs and affordable housing properties</li><li>Effective management of anti-social behavior cases</li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Excellent communication and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>Role salary is £ £32,887 (rising to £34,617 after 12 months, subject to satisfactory performance) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 14 October 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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