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Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work in the North West. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a large geographical spread between Oldham and Burnley. hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.

Resident Liaison Officer

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference. A full UK driving licence and access to a car are essential for this role.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference. A full UK driving licence and access to a car are essential for this role. Qualifications Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work in the South London region. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a large geographical spread between Leeds and Bradford. hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Company Description Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description Are you an experienced Resident Liaison officer looking for a new challenge? Or do you currently work in retail or care and your looking to use your customer service skills in a new rewarding environment? We are looking for candidates to promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

We have an excellent oppportunity for someone who shares our enthusiasm and passion about delivering a service to our tenants, making them feel front and centre of our services and at the forefront of what we do. This is a role where you have a genuine opportunity to improve the lives of our customers - a deeply reward and fulfilling role for the right individual. Your role is key to the continued improvement of customer satisfaction and safety in the neighborhood and buildings in which they live. Being an integral part of the Customer Excellence team opens the door on a whole range of future options and career progression. As a Housing officer, a typical day might include: <ul><li>Proactively managing tenancies and taking the necessary enforcement action.</li><li>Dealing with all aspects of the allocation and letting process.</li></ul><ul><li>Coordinating mutual exchanges, successions, or other tenancy changes.</li><li>Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.</li><li>Working closely with other departments including Income Management, Safer Communities and Asset Management. </li><li>Ensuring that safeguarding and support concerns are identified, reported and actioned.</li><li>Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.</li><li>Health and safety inspections and checks of our schemes and blocks.</li><li>Engaging with customers to improve the area they live, and the services we offer.</li><li>Liaising with partners, agencies and stakeholders.</li><li>Accurately updating the housing management system, along with the systems and portals of our partners.</li><li>Playing an active role in corporate projects or groups.</li></ul>Some of the experience/skills we need to consider you: <ul><li>Proven housing experience, with a well-developed knowledge of housing management practice and legislation.</li><li>Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job. </li><li>A strong customer focussed approach both externally and internally. </li><li>Be committed to working as part of our team. </li><li>Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. </li><li>Strong communication, negotiation and influencing skills. </li><li>Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives. </li></ul><ul><li>What will make you stand out from the crowd:</li><li>Enthusiasm and passion for delivering outstanding customer service. </li><li>New ideas to challenge the way of doing things.</li><li>Positivity and the ability to embrace change.</li><li>A drive to achieve excellent results.</li><li>Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes. </li></ul>Being part of the Acis team, you'll get: <ul><li>Generous holiday entitlement - 25 days annual leave plus bank holidays </li><li>Pension contributions up to 10%</li><li>The opportunity to undertake professional training, funded by us.</li><li>One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)</li><li>Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more</li><li>Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!</li><li>Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers</li><li>Long service awards for our loyal employees</li><li>Cycle to work scheme</li><li>Employee Assistance Programme to give you confidential advice and support, when you need it</li><li>Professional membership subscription to support your continuous professional development</li><li>Death in service benefit as part of our pension scheme</li></ul>As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

Housing Officer

Recovery Coordinator - New Vision Bradford Location: Unity Building, Bradford, BD1 3DN Working Hours: 37 hours, Monday-Friday Contract Type: Permanent Salary: £25,110-£32,090 per annum (Grade C) Make a real difference in your community Are you passionate about helping others live safer, healthier and more independent lives? Join Waythrough, one of the UK's leading mental health and social support charities, and make a lasting impact every day. We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use. About the Role New Vision Bradford is a partnership between Waythrough, the Bridge Project, Project 6 and Creative Strength. Under this umbrella, the partnership delivers an adult substance misuse service for the Bradford District. We provide a safe environment for people to develop life skills and confidence, ultimately enabling them to rebuild their lives and become active, contributing members of the Bradford community. We are looking to appoint a Recovery Coordinators on a permanent basis, under the New Vision Bradford umbrella to work as part of a team to provide collaborative recovery planning and case management to substance misusers (drug and alcohol) across all stages of the individuals' recovery journey, from assessment and engagement through to sustained recovery. What You'll Do <ul><li>Manage an adult caseload of a variety of substance use issues, opiate/non opiate and alcohol</li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce substance-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li><li>Scripting.</li><li>Support the evening clinics.</li></ul>To Succeed in This Role, You'll Need: <ul><li>Experience of working with people with alcohol and/or drug problems and/or people with complex and multiple needs.</li><li>A Health and Social Care NVQ or equivalent</li><li>A driving licence and having access to a vehicle would be desirable but not essential. </li></ul>About Waythrough Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England. With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives. Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration - but wherever you join us, you'll be part of one supportive team, sharing one purpose. What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: <ul><li>27 days' annual leave, rising to 32 after 1 year (plus bank holidays)</li><li>Pension scheme with 4.5% employer contribution, matched up to 6.5%</li><li>Life assurance (3× annual salary)</li><li>Enhanced sick pay and family-friendly pay</li><li>Birthday leave and the option to buy up to 5 extra days' annual leave</li><li>Professional fee reimbursement for relevant qualifications</li><li>24/7 online GP access and Employee Assistance Programme</li><li>Recognition and long service awards via our Way to Go and Aspirations portals</li><li>£500 Recommend a Friend bonus</li><li>Cycle to Work scheme and Credit Union membership</li><li>Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good</li><li>Free will writing service and wellbeing initiatives throughout the year</li></ul>Inclusion and Accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities - especially those with lived experience of the issues we support. If you need adjustments or support to apply, please email <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a>. How to Apply If you're viewing this advert on an external platform such as Indeed, please click 'Apply via Company Website' to view the full job description and submit your application. Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Recovery Coordinator

Title: Housing Officer Contract Type: Permanent , FT, 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependent on experience, plus ECU Allowance* Reporting Office: London, Stratford Working Location: Schemes in Essex and London Boroughs of Redbridge and Havering Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid) Closing Date: 2nd November 2025 Interview Dates: 12th November 2025 Please click here for the role profile Benefits Include: 27 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our L&amp;Q Living Supported Housing Team at L&amp;Q: An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services for customers aged 55 and over, and customers with learning disabilities and mental health support needs. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of schemes across Essex and the London Boroughs of Redbridge and Havering, providing frontline housing management for our vulnerable customers. You'll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. If this sounds like you, we would love for you to apply! Your impact in the role: You'll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including: <ul><li>Completing sign-ups and tenancy visits</li><li>Carrying out health and safety checks</li><li>Ensuring maintenance or repair work has been carried out</li><li>Resolving neighbourly disputes or incidents of anti-social behaviour</li><li>Offering resident meetings and tenancy advice to our vulnerable customers</li></ul>What you'll bring: <ul><li>Housing Management experience working with vulnerable people</li><li> Working knowledge of health and safety requirements in relation to property management</li><li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology</li><li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li><li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others</li></ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk" target="_blank">www.homeoffice.gov.uk</a> If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! LQL L&amp;Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

About the role We are looking for a passionate and proactive Sustainability Manager who is skilled at building both internal cross-discipline, and external cross-sector partnerships that will underpin Pearson's social impact programmes. This is a high-energy, delivery-focused role, where you will be comfortable navigating complexity, coordinating across teams and driving progress independently with support and guidance from Pearson colleagues. The Sustainability Manger will also work cross functionally to implement an employee engagement programme and help shape communications to encourage participation and promote Pearson's work in this area. Location: This position offers a hybrid working model from our Central London office, but remote applicants from across the UK will also be considered. Key responsibilities <ul> <li>Support the delivery of social impact action plans for critical projects across the company, including employee activities, training, apprenticeship, sustainability, and supply-chain initiatives to maximise community benefit.</li> <li>Coordinate and facilitate engagement with local communities, external agencies, charities, and social enterprises to identify opportunities for collaboration and implement social impact activities.</li> <li>Take a proactive role in shaping and implementing an employee engagement strategy to contribute to social impact programmes (e.g. skill-based volunteering).</li> <li>Work collaboratively with project teams to embed social impact objectives in tendering, procurement, and business delivery.</li> <li>Assist the development of a social impact reporting strategy and data collection system to communicate performance effectively.</li> <li>Monitor, measure, and report on social impact outcomes using recognised frameworks (e.g. Social Value Portal, TOMS).</li> <li>Actively network and represent the company at social impact-related events and speaking engagements to encourage ongoing dialogue with stakeholders and promote Pearson's work in this area.</li> <li>Support budget management for social impact programs, ensuring funds are allocated efficiently and effectively.</li> <li>Identify and explore funding opportunities, including commercial partners' funding grants and sponsorships, to support social impact initiatives.</li> </ul>What we are looking for <ul> <li>Demonstrable experience in Social Value, Corporate Social Responsibility, Fundraising and / or Community Engagement role.</li> <li>Demonstrated ability to work independently, managing multiple stakeholders, with a proven track record of implementing and promoting successful social impact programmes.</li> <li>Strong knowledge of social impact frameworks and best practices, including program development, and partnership-building.</li> <li>Experience of evaluation, measuring and reporting on social impact, including collecting data to evaluate programme effectiveness and outcomes.</li> <li>Excellent communication, and interpersonal skills with the ability to facilitate collaboration and influence and inspire internal and external stakeholders.</li> <li>Proactive approach that demonstrates initiative and positive work ethic to ensure activities are delivered to the required time, budget and quality.</li> </ul>Your Reward &amp; Benefits We know you'll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to: <ul> <li>Starting holiday of 25 days plus UK public holidays and you'll earn 1 additional day's holiday per year you work with us;</li> <li>A generous pension scheme where we match and double what you contribute;</li> <li>Maternity, paternity, and family care leave as well as flexible work policies;</li> <li>Stock/share purchase options;</li> <li>Healthcare and dental plans, and an employee well-being assistance program for you and your family to help balance work, family, and personal life;</li> <li>Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts.</li> </ul>Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing <a href="mailto:TalentExperienceGlobalTeam@grp.pearson.com" target="_blank">TalentExperienceGlobalTeam@grp.pearson.com</a>. Job: Legal Job Family: ENTERPRISE Organization: Corporate Legal Schedule: FULL_TIME Workplace Type: Hybrid Req ID: 21433

Social Impact Manager

Neighbourhood Housing Officer - Brixton SO2: Starting salary £42,912 per annum incl LW Fixed Term Contract or Secondment Opportunity for 6-months (Maternity Cover) About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: The team is based in the heart of Brixton, and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities. We have a track record of our Neighbourhood Housing Officers moving on to more senior roles. About the Role: This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face to face vulnerability surveys and working with hoarders as well as responding to customer queries and dealing with complaints and members enquiries. You will carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility. There are a lot of opportunities to manage and direct your own work patterns. Although this is for an initial 6-month period there are often opportunities for this to be renewed. To be considered for interview, your CV and supporting statement will clearly evidence: Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers. Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customer focused housing management service across a designated area. Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out. Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter. Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. <ul> <li>Good communication and interpersonal skills</li> <li>Collaborative worker and supportive team player</li> <li>Effective communicator, conflict resolution, good written skills</li> <li>Self-motivated, good attention to detail, flexible and responsive.</li> </ul>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> Contact Information: For an informal discussion about the role, please contact Dan Prentice, <a href="mailto:aprentice@lambeth.gov.uk" target="_blank">aprentice@lambeth.gov.uk</a> (Thursdays and Fridays) and Joyce Guiste <a href="mailto:jguiste2@lambeth.gov.uk" target="_blank">jguiste2@lambeth.gov.uk</a> (Monday - Wednesdays) How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 2 November 2025. Interviews will be held on 11^th November 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul> <li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li> <li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li> <li>Membership in the Local Government Pension Scheme.</li> <li>Hybrid Working.</li> <li>Employee Assistance Programme.</li> <li>Occupational Sick Pay based on length of service.</li> <li>Discounts at local restaurants.</li> <li>Discount at our Active Lambeth Gyms.</li> <li>Learning and Development opportunities, including Apprenticeships.</li> <li>Cycle to Work Scheme.</li></ul>Salary range <ul><li>£40,000 - £44,999 per year</li></ul>

Neighbourhood Housing Officer

Job Description Neighbourhood Housing Officer - Brixton SO2: Starting salary £42,912 per annum incl LW Fixed Term Contract or Secondment Opportunity for 6-months (Maternity Cover) About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page. About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: The team is based in the heart of Brixton, and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities. We have a track record of our Neighbourhood Housing Officers moving on to more senior roles. About the Role: This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face to face vulnerability surveys and working with hoarders as well as responding to customer queries and dealing with complaints and members enquiries. You will carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility. There are a lot of opportunities to manage and direct your own work patterns. Although this is for an initial 6-month period there are often opportunities for this to be renewed. To be considered for interview, your CV and supporting statement will clearly evidence: Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers. Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customer focused housing management service across a designated area. Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out. Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter. Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. <ul><li>Good communication and interpersonal skills</li><li>Collaborative worker and supportive team player</li><li>Effective communicator, conflict resolution, good written skills</li><li>Self-motivated, good attention to detail, flexible and responsive.</li></ul>For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs" target="_blank">www.homeoffice.gov.uk/agencies-public-bodies/dbs</a> Contact Information: For an informal discussion about the role, please contact Dan Prentice, <a href="mailto:aprentice@lambeth.gov.uk" target="_blank">aprentice@lambeth.gov.uk</a> (Thursdays and Fridays) and Joyce Guiste <a href="mailto:jguiste2@lambeth.gov.uk" target="_blank">jguiste2@lambeth.gov.uk</a> (Monday - Wednesdays) How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Sunday 2 November 2025. Interviews will be held on 11th November 2025 Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: <ul><li>Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.</li><li>Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.</li><li>Membership in the Local Government Pension Scheme.</li><li>Hybrid Working.</li><li>Employee Assistance Programme.</li><li>Occupational Sick Pay based on length of service.</li><li>Discounts at local restaurants.</li><li>Discount at our Active Lambeth Gyms.</li><li>Learning and Development opportunities, including Apprenticeships.</li><li>Cycle to Work Scheme.</li><li>Secure Bike Storage facilities at our Town Hall and Civic Centre.</li><li>Trade Union Membership.</li></ul>At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Housing Manager Pay £32,000 to £38,000 depending on skills and experience, plus work your way with flexibility to balance life and work Fixed Term Contract (8 months), full time (37.5 hpw), Central London We can't offer a CoS for this role Home, a place where you belong Ready to make a real impact and become the friendly face our customers rely on? You'll help shape safe, vibrant communities where people truly want to live, while also ensuring our income is maximised. You'll make a genuine difference every day providing first class customer service and deliver our customer promise. What You'll Do <ul><li>Get to know our communities through visibility and engagement-your presence matters!</li><li>Manage a portfolio of neighbourhoods, supported by our brilliant Community Housing Assistants.</li><li>Tackle anti-social behaviour, respond to queries, collect rent and resolve complaints with empathy and efficiency.</li><li>Oversee the voids process, working closely with local authorities.</li><li>Carry out estate inspections, liaise with contractors, and ensure safety and compliance checks are up to scratch.</li></ul>Why Join Us? You'll join our vibrant organization covering our colleague who's currently on maternity leave. Although it's a fixed term post, you'll open the door to our opportunities within the organization, who knows if this will be the stepping stone into a career with Home Group! Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>You bring experience in housing management, housing law, and ideally universal credit.</li><li>You have (or are working towards) Chartered Institute of Housing Level 3.</li><li>You're super organised, proactive, and resilient.</li><li>You're passionate about customer service and genuinely want to help others.</li><li>You're confident working with external partners and stakeholders and working independently in the community, as well as being part of a team.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The Practical Bits <ul><li>You'll spend time in your community patches of Woodford, Barking, Dagenham and Ilford, with regular office meetups and remote admin days.</li><li>Flexible working hours - we mainly work Monday to Friday, with occasional evenings, you shape your own diary.</li><li>You'll need a vehicle insured for business use (we pay your mileage).</li><li>Standard DBS check required (we pay for that).</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year</li><li>2 paid volunteering days each year</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Career path with development and excellent training package.</li><li>Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us , for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> . South West Rented Portfolio 3 Portfolio

Housing Manager

Housing Management Coordinator Earn £13.21 per hour (annual salary £25,838 [pro rata]) Permanent, part time (18.75 hpw) Derby - and throughout Derbyshire We can't offer a CoS for this role Home, a place where you belong We support our brilliant customers who have support needs ranging from semi-independent with low support needs to those customers with multiple high and complex needs from the ages of 18 . They live in a range of properties in the Central region. The properties are within the Aston Hall Reprovision service which consists of 17 properties housing 55 customers with complex needs, but you will also be a part of the wider Housing Management service within the Central region so you will get the opportunity to work covering different property types and service set ups. What you'll do <ul><li>You'll provide a housing management service to our customers, supporting them to manage their tenancy and rent accounts.</li><li>Customers with mental health, physical or learning disabilities.</li><li>You'll also help our customers with their housing benefit claims and making sure that these are received on their rent account</li><li>You'll turn around vacant bed spaces so that new customers who need our help can move in quickly.</li><li>You'll also make sure our service achieves maximum occupancy, and that we are health and safety compliant!</li></ul>Why join us Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you're free to bring your best self to work and grow in a way that suits you. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>You will have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.</li><li>As Housing Management Coordinator you're experienced in managing a housing management caseload and overseeing landlord and housing management duties</li><li>You know all about re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed</li><li>You're great at managing your own time and have strong written and verbal communication skills.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>You'll be working between the hours of 09:00-17:00 Monday and Tuesday and 9am to 12.30pm on a Wednesday. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend doing the things that matter to you!</li><li>You'll be supporting our customers with all their tenancy requirements and making sure they have a safe place to live</li><li>To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day").</li><li>2 paid volunteering days each year</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Instant pay access with Stream</li><li>800 discounts on shops, holidays, days out, tech and more</li><li>Top 20 in the UK for Wellbeing</li><li>Career path with development and excellent training package.</li><li>Work your way with flexibility to balance life and work</li><li>Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator job description , find out about us , for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. Central Supported Portfolio 603

Housing Management Coordinator

JOB TITLE: Community Engagement Officer REPORTING TO: Registered Manager SALARY: £26, 247.00 pro rata (£13998.40 for 20 hours per week) HOURS: 20 hours per week REQUIREMENTS: Enhanced DBS disclosure / DBS adult first clearance. FRANCHISE OFFICE: Wakefield &amp; Huddersfield COMPANY BACKGROUND Radfield Home Care We are a family owned domiciliary care agency that specialise in high quality care for elderly people wishing to remain living in their own home. Radfield Home Care has an excellent reputation because we place clients at the heart of what we do. We work very closely with our clients, their families and health care professionals to support our clients in the best possible way. PURPOSE OF POSITION The role of Community Engagement manager will be pivotal to the growth of the Radfield Home Care brand. To do this, you will embody our family-focused, values driven company culture and focus on partnering with individuals that share a similar ethos and a passion for creating a high-quality care service. Based in our Wakefield &amp; Huddersfield Office, you will undertake marketing and public relations activity both in the Community and digitally to promote our services to prospective clients, prospective care professionals and community partners. It is essential that you are a natural communicator digitally, face-to-face and through written language. This role ideally requires a solid understanding of the home care sector and a proactive approach to networking, social media, recruitment &amp; selection and you will work closely with operational management in regards to ensuring that there is a high volume of excellent quality clients and candidates in the pipeline in order to assist the branch to meet growth targets across all services PRINCIPAL RESPONSIBILITIES Responsible for increasing brand awareness within the territory area Promote a positive image and protect the good reputation of the Radfield Home Care brand all times. Create email marketing campaigns and newsletters, press releases, surveys and analysis Complete the marketing plan to demonstrate the success of marketing / networking campaigns &amp; events including ROI Attend local networking events Attend local community events and promote the Radfield Home Care brand Build working relationships with local social professional teams such as; Hospital discharge teams, ward managers, social workers, district nurses, GP practices, social prescribing teams and OT teams. In addition, develop links with community organisations, training providers, job centres, and other local referral sources to support the recruitment of high-quality care professionals. Identify and engage with potential community partners Conversion of potential community partners to support RHC community engagement Create, plan &amp; host events that will lead to engagement with community partners, clients and potential care professionals Identify opportunities for articles and blog content Maintain &amp; Improve sector and professional knowledge Any other duties that may be deemed relevant to your role SKILLS &amp; EXPERIENCE &amp; QUALIFICATIONS Essential: Sound knowledge of the care sector Able to form relationships &amp; quickly establish common ground Able to communicate effectively at all levels both verbally and in writing Be an enthusiastic people person who can motivate others Professional manner and appearance Attention to detail and ability to manage multiple projects from start to finish Able to self motivate and work in a self-directed way Experience in using social media platforms for business promotion Full driving licence and use of own car Desirable: Previous experience of working in the Care / Home care sector Experience using design / CRM software PROBATIONARY PERIOD The Community Engagement Manager will undergo a probationary period for the first three months of their employment. This is a time in which the community engagement manager can determine whether the role is suitable for them and Radfield Home Care will assess whether the community engagement manager is meeting the standards required and is demonstrating the correct approach and skill set for the role. Probation may be extended which is at the discretion of the directors. HOLIDAYS The Community Engagement Manager is entitled to the statutory paid holiday allocation per annum. Additional unpaid leave is strictly at the director's discretion. BENEFITS Refer a freind scheme Pension scheme Company events Free or subsidised travel OBLIGATIONS The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. If you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? You will need to disclose them. Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for clients and employees. This role requires contact with vulnerable clients and therefore all roles will be subject to enhanced DBS disclosure, a check against the Adult First register and satisfactory references from previous employers (or other suitable referees.) All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to comply with requirements under the Data Protection Act 1998. Department Care Operations Locations Wakefield &amp; Huddersfield (West Yorkshire) Yearly salary £13,998.4

Community Engagement Officer

Job Description Job Title: Letting Officer Contract Type: 12 months Fixed-Term contract Salary: £26,153.96 (£28,739.52 is achieved after 12 successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Letting Officer In this role you will be working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value About you We are looking for someone with: • Demonstrable commitment to Our Riverside Way values. • Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. • A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. • Proficient in use of Microsoft Office Suite. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. • Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay &amp; generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value. Role requires you to: • Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard. • Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. • Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. • Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. • Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. • Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. • Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. • Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection. Person specification Essential • Demonstrable commitment to Our Riverside Way values. • Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. • A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. • Proficient in use of Microsoft Office Suite. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. • Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same. Desirable • Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Lettings Officer

The Vacancy Are you looking for a new challenge in housing, working with our communities? We are looking to recruit a Neighbourhood Officer to our Hampshire team, working in and around the Andover and Romsey area. What you'll be doing You'll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you'll manage properties dealing with all aspects of tenancy and estate management. You'll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You'll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance. About you You'll have experience of working in a customer facing role, approaching daily challenges enthusiastically. It is essential that you have tenancy and estate management experience alongside a good knowledge of housing practice and legislation. You will be able to flexibly respond to unplanned situations and you'll be confident to think on your feet to problem solve in the moment. You'll be liaising with our customers daily, so you'll have experience of handling challenging situations with a wide variety of customers who's needs will vary. You must be organised and able to manage and prioritise a diverse workload with competing demands. You'll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite. You'll need to hold a full UK driving licence with access to your own vehicle for work purposes. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Neighbourhood Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment.</li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.</li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.</li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.</li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Desirable <ul><li>Evidence of change management delivery</li><li>Knowledge of Landlord/Tenant Legislation</li></ul>

Community Manager

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Scheme Manager Barnstaple £25,374 - £26,159 per year 37.5 hours per week - Monday to Friday - 08.00 - 16.00 We have an exciting opportunity for a Scheme Manager to join our Housing Services team at a housing scheme for older persons. You will be part of a team of 3, responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding. The role of Scheme Manager will include: <ul><li>Providing administrative support for the delivery of high quality and value for money housing services</li><li>Assisting with part of the lettings process, including viewings, pre-void inspections and key management</li><li>Conducting compliance checks and scheme inspections to ensure health and safety regulations are met</li><li>Maintaining accurate records and manage extensive computer work efficiently</li><li>Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals</li><li>Identifying and report potential repairs or faults at the scheme and monitor to completion</li><li>Effectively managing low level anti-social behaviour, which may include gathering relevant information to support this and manage the complaint process for the service area</li></ul>Skills and experiences: <ul><li>Previous experience working with older people or vulnerable client groups</li><li>Excellent interpersonal and customer service skills to build strong relationships</li><li>Strong time management skills and the ability to work independently in a fast-paced environment</li><li>Proficiency in Microsoft Office (Word, Excel and Outlook)</li><li>A full, valid driving licence is essential due to travel requirements</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays </li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>£25,374 per annum (rising to £26,159 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 4 November 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Scheme Manager

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future Role Overview: Sureserve Compliance is excited to announce the opportunity for a dedicated and skilledResident Liaison Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our clients and their residents, in the effort to ensure 100% across gas servicing.If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you. You will be required to cover a geographical area, working with management, administrators and the client to ensure 100% compliance for annual gas services. This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access properties. Great interpersonal and customer service skills are required. You will work closely with the client and report back on a regular basis. Some work outside of normal hours may be required as is a full UK driving licence. This role is ideal for individuals who possess a unique blend of interpersonal skills, organisational abilities, and a strong commitment to customer service. It is particularly well-suited for those who thrive in dynamic environments and are passionate about fostering positive relationships within communities. Key Responsibilities: <ul> <li>Schedule annual services in conjunction with the Client specific procedure</li> <li>Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits &amp; resident liaison, this may involve work outside of normal working hours</li> <li>On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes</li> <li>Contact residents when required to reschedule appointments</li> <li>Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements</li> <li> Produce accurate and timely reports to Clients and Management as and when required</li> <li>Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required</li> <li>Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints; ensure internal Management staff are kept up to date at all times</li> <li>Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification</li> <li>Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings</li> <li>Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training</li> <li>Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job</li> <li>Assist in establishing, collating and monitoring resident satisfaction level data.</li> <li>Ensure compliance with all company standards, policies and procedures</li> </ul>Skills &amp; Experience <ul> <li>Valid UK driving licence (essential)</li> <li>Exceptional attention to detail and administrative skills</li> <li>Strong multitasking abilities to handle tasks concurrently</li> <li>Resilient and capable of working under pressure with a solution-oriented mindset</li> <li>Excellent organizational abilities to prioritize and manage workload efficiently</li> <li>Proficient Microsoft Office packages</li> <li>Friendly and professional attitude in all interactions with team members and residents</li> <li>Experience in customer service oriented roles</li> <li>Effective communication skills, both written and verbal</li> <li>Ability to maintain a high level of professionalism and confidentiality</li> <li>A flexible and adaptable work ethic, ready to collaborate in a team setting</li> </ul>What we offer? We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul> <li>£26,208 per annum)</li> <li>Company vehicle and fuel card supplied</li> <li>Uniform, PPE &amp; mobile device supplied</li> <li>Contributory pension scheme</li> <li>Life assurance</li> <li>20 days + Bank holidays (service based increasing holiday scheme)</li> <li>Enhanced maternity, paternity, adoption leave and other family friendly policies</li> <li>Sureserve Benefits Hub, accessing over 1000 retail discounts</li> <li>Virtual GP service, available for employees and immediate family</li> <li>Employee Assistance Programme (EAP)</li> <li>Bike2Work Scheme</li> <li>EV Car Scheme</li> <li>Employee engagement events and "Employee Voice" programmes</li> <li>Strong opportunities for career growth and development</li> <li>"Sureserve Legends" - celebrating the fantastic ways in which our employees live our values</li> </ul>Committed to Diversity &amp; Inclusion Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Reasonable Adjustments As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact <a href="mailto:scnw.careers@sureserve.co.uk" target="_blank">scnw.careers@sureserve.co.uk</a>. Pre Employment Checks Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks. Business Sureserve Compliance North West Locations Oldham Yearly salary £26,208 Employment type Full-time

Tenant Liaison Officer

Housing Support Worker Doncaster Complex Needs About us Target Housing is a charity and registered social landlord. Over the past 30 years we have shown that stable accommodation and support can help transform lives. We work in a psychologically and trauma informed way to empower people to achieve independence. Target delivers the highest standard of housing and support to enable vulnerable people to live independently, fulfil their potential and contribute to their communities and wider society. In a typical week... You will have an allocated caseload of tenants who you will support for the agreed contractual hours within their accommodation with the aim of supporting them to eventually move onto independent living. This is achieved by completing a support plan and risk assessment with the service user which consists of achievable goals within a realistic timeframe. The service users we support have multiple complex needs and reside in shared and single occupancy accommodation. We take a multi-agency approach to ensure the most comprehensive amount of support is provided for the tenants needs. Our priority is to build a positive working relationship with the individual, this is the foundation of working within a psychologically informed environment (PIE) and Trauma Informed way. Target is a collaborative organisation and have several office locations where you can access additional guidance from colleagues and management. Working hours are generally 9am to 5pm with a 20-minute unpaid lunch break. JOB DESCRIPTION Main Purpose To provide high quality housing and support services to residents in order to assist them to sustain their tenancies. Specific tasks <ul><li>Assist residents when moving in, or out of Target accommodation.</li><li>Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.</li><li>Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.</li><li>Assist residents to maximise their income and to manage their personal budgets.</li><li>Support residents to understand their rights and responsibilities under their occupancy agreements.</li><li>Support and motivation to residents encouraging them to achieve personal goals.</li><li>Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.</li><li>Review support plans periodically and adapt them according to changing needs</li><li>Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.</li><li>Monitor residents' handling of Target Housing property and consumption of gas &amp; electricity.</li><li>Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.</li><li>Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.</li><li>Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.</li><li>Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.</li><li>Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.</li><li>Assist in the delivery and development of resident activities.</li><li>Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.</li><li> Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.</li><li>Participate in office duty arrangements.</li><li>Provide cover for absent Housing Support Assistants &amp; Supported Housing Assistant.</li><li>Accompany a colleague to an appointment or visit where dual attendance is required.</li></ul>General tasks <ul><li>Attend and participate in training sessions or activities as required.</li><li>Participate in team meetings and supervision as required,</li><li>Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.</li><li>Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.</li><li>Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.</li></ul>Person specifications <ul><li>Understanding of services provided to vulnerable groups</li><li>Understanding of delivering supported housing services.</li><li>Understanding of delivering services to residents in housing and supported accommodation</li><li>Basic knowledge of Welfare Benefits System. </li><li>An understanding of risk assessments and support planning</li><li>Understanding of the Judiciary System in the UK</li></ul>Please note, this is a Full-time, Fixed Term Contract for 12 months. Competencies Customer Focus (Critical) Integrity (Critical) Team Working (Critical) Confidence &amp; Judgment (Very Important) Communication and Influence (Very Important) Planning &amp; Organising (Important) Technical (Important) You must have your own vehicle and a full UK driving licence for the purpose of this role. There are many great reasons to join our team! <ul><li>Great opportunities for career development</li><li>Allocated training</li><li>Mileage Compensation</li><li>Access Membership to Westfield Health &amp; Lifetime Financial</li><li>Ability to apply for the Blue Light card</li><li>Employer Contributory Company pension scheme (4%)</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.</li></ul>Target welcomes applications from all members of the community. If you have any questions about the role, please get in touch with <a href="mailto:abby.hadfield@targethousing.org.uk" target="_blank">abby.hadfield@targethousing.org.uk</a> Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible! This role is subject to Enhanced DBS clearance, a full valid driving licence, access to a road worthy vehicle and two satisfactory reference checks Closing Date: 7th November 2025

Housing Support Worker

The role Building Safety Manager Salary: £61,697 - £64,944 The Role: We are seeking a proactive and knowledgeable Building Safety Manager to join our existing team. We have recently appointed a new Head of Service and expanded our team to strengthen our work on building safety. You will take the lead on ensuring the buildings in your portfolio remain complaint with the Building Safety Act 2022. This is a key role that will work across the organisation to embed a strong culture of safety and regulatory excellence. On a day to day basis you will:<ul><li>Lead on the development and maintenance of the building safety case, maintain the mandatory occurrence reporting system and review all the data on your buildings.</li><li>Carefully maintain, update and evaluate safety in your buildings through the interrogation of management information trackers, dashboards, engagement with internal teams, external providers, consultants and engineers</li><li>Create and maintain excellent relationships with residents through the resident engagement strategies and ensure that residents rights are protected and their voices are strongly influential in building safety</li></ul>The Person:<ul><li>You will have proven experience in delivering building safety in a residential setting, managing risk, interpreting data and implementing systems to keep residents safe</li><li>You will have a detailed knowledge of the Building Safety Act 2022 and associated regulation and legislation</li><li>You will have relevant qualifications in building safety, fire safety, architecture, engineering or construction</li><li>You will be demonstrably attentive to detail and have excellent analytical skills and be highly literate and numerate.</li></ul>Interview date: 18th November 2025 Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Building Safety Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. We're looking for Drug &amp; Alcohol Workers to join our busy and vibrant East Birmingham Team based at 111 Church Lane, Stechford, Birmingham, B33 9EJ. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: East Birmingham Team based at 111 Church Lane, Stechford, Birmingham, B33 9EJ. Hours: 37.5 hours per week Full Time Salary: £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours * Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Facilitating group sessions </li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Refer a friend scheme and receive £250 in vouchers if candidate is successful</li></ul>If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Manjit Malhi | <a href="mailto:manjit.malhi@cgl.org.uk" target="_blank">manjit.malhi@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

We are currently recruiting for a Floating Neighbourhood Housing Officer to join our successful and motivated Team that helps support thedeliver the best housing services within Tower Hamlets. To be successful in this role you will need to have the following skills and experiences in <ul><li>Managing a Neighbourhood patch, that provides tenancy neutral Housing and Estate management services.</li><li>Managing different patches depending on service requirements</li><li>Managing a Neighbourhood patch of approx. 1000 properties.</li><li>Pro-actively managing all potential hazards and Fire Risk Assessments.</li><li> Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents.</li><li>To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.</li><li>Be sympathetic in managing stressful circumstances with clients via various communication platforms, including home visit and when representing the Council in court.</li><li>Managing a portfolio of tenancy sustainment cases e.g. Safeguarding, Domestic Abuse and Hoarding.</li></ul><ul><li>What we offer</li><li> 29 days' paid holiday each year, plus 8 bank holidays</li><li>Pension scheme</li><li>Cycle to Work salary sacrifice scheme,</li><li>Interest-free loans for season tickets</li><li>Well-being discounts.</li><li>Newly refurbished offices, with free tea, coffee and fruit, and shower facilities;</li><li>Flexibility for blended and remote working provisions;</li><li>Working within a diverse and inclusive workforce </li></ul>We are an accredited 'disability confident employer' that guarantees an interview for all those that have indicated a disabled that meets the minimum essential criteria for the role. How to apply You are encouraged to read the Job description and person specification before applying for this job role. Salary range <ul><li>£42,264 - £44,235 per year</li></ul>

Title: Housing Officer Contract Type: Permanent , FT, 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependent on experience, plus ECU Allowance* Reporting Office: London, Stratford Working Location: Schemes in Essex and London Boroughs of Redbridge and Havering Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid) Closing Date: 2 nd November 2025 Interview Dates: 12 th November 2025 Please click here for the role profile Benefits Include: 27 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our L&amp;Q Living Supported Housing Team at L&amp;Q: An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services for customers aged 55 and over, and customers with learning disabilities and mental health support needs. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of schemes across Essex and the London Boroughs of Redbridge and Havering, providing frontline housing management for our vulnerable customers. You'll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. If this sounds like you, we would love for you to apply! Your impact in the role: You'll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including: <ul> <li> Completing sign-ups and tenancy visits </li> <li>Carrying out health and safety checks</li> <li>Ensuring maintenance or repair work has been carried out</li> <li>Resolving neighbourly disputes or incidents of anti-social behaviour</li> <li>Offering resident meetings and tenancy advice to our vulnerable customers</li> </ul> What you'll bring: <ul> <li> Housing Management experience working with vulnerable people </li> <li> Working knowledge of health and safety requirements in relation to property management</li> <li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology</li> <li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li> <li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others</li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk" target="_blank">www.homeoffice.gov.uk</a> If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! LQL L&amp;Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

We have a really exciting opportunity for an incredible Community Manager to join the team working across 3 of our luxury Residential sites in Manchester; Blackfriars, Fifty5ive Queen Street &amp; Burlington Square! Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient administration of leaseholdservices in support of 876 units. You will be responsible for our incredible developments in the heart of Manchester City Centre, focusing on buildingcommunity engagement amongst resident's whist maintaining a safe and complaintbuilding. Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our people should be at theheart of all our decisions! Whatdo we offer? <ul><li>We offer a basic annual salary of up to £45,000 &amp; amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more</li><li>We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!</li></ul>Whatwill you do? <ul><li>To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client commitments are fully met.</li><li>Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and contractual requirements of the lease. </li><li>To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure, debt recovery and contractor payments approvals</li><li>Deliver weekly, monthly and quarterly client reporting on performance and operational budget management. </li><li>Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.</li><li>To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA and HSE</li><li>Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM schedule, maintenance and HSE legislation. </li><li>To act as a role model for the values and key behaviours across the organisation and to promote peak performance through effective people management, embracing the one-to-one and review process.</li><li>Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible</li><li>Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or through hosting events.</li><li>Deliver all KPI's through effective operational management and deliver the highest possible standards in line with Service Level Agreements. </li><li>Maintain optimum staff retention and employee satisfaction through objective setting, one to one's, personal development, team meetings and performance reviews. </li></ul>Whatare we looking for? <ul><li>Strong experience within the property management arena, having managed a luxury building of a similar size</li><li>Knowledge of service charge budgets, Landlord &amp; Tenant Law and an awareness and understanding of building safety, fire safety and health &amp; safety risk management relevant to residential buildings</li><li>Experience leading on-site teams</li><li>Strong customer service, including negotiation skills and dealing with difficult situations.</li><li>Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy environment.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).</li></ul>Desirable: <ul><li>Health and Safety qualification</li><li>IRPM Level 3 qualification or be willing to work towards</li></ul>We'renot your usual property company! Aturbanbubble, we're redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our team, that deliversoutstanding customer experiences, we're proud to serve 14,000 residents andgrowing. We're looking for bold, ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect, whilstunleashing your true potential. So,what do you say - interested? Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions! Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the recruitment process. INDHIGH

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