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We are looking for an incredible Community Manager for our Media City community in Salford, Manchester! This includes our fantastic High Definition, Lightbox, The Heart and No. 1 communities! Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient administration of leaseholdservices. You will be responsible for our development in the heart of Media City, Manchester focusing on buildingcommunity engagement amongst resident's whist maintaining a safe and complaintbuilding. Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our people should be at theheart of all our decisions! Whatdo we offer? <ul><li>We offer a basic annual salary of £38,000 - £42,000 &amp; amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more</li><li>We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!</li></ul>Whatwill you do? <ul><li>To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client commitments are fully met.</li><li>Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and contractual requirements of the lease. </li><li>To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure, debt recovery and contractor payments approvals</li><li>Deliver weekly, monthly and quarterly client reporting on performance and operational budget management. </li><li>Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.</li><li>To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA and HSE</li><li>Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM schedule, maintenance and HSE legislation. </li><li>To act as a role model for the values and key behaviours across the organisation and to promote peak performance through effective people management, embracing the one-to-one and review process.</li><li>Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible</li><li>Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or through hosting events.</li><li>Deliver all KPI's through effective operational management and deliver the highest possible standards in line with Service Level Agreements. </li><li>Maintain optimum staff retention and employee satisfaction through objective setting, one to one's, personal development, team meetings and performance reviews. </li></ul>Whatare we looking for? <ul><li>Strong experience within the property management arena, having managed a luxury building of a similar size</li><li>Knowledge of service charge budgets, Landlord &amp; Tenant Law and an awareness and understanding of building safety, fire safety and health &amp; safety risk management relevant to residential buildings</li><li>Experience leading on-site teams</li><li>Strong customer service, including negotiation skills and dealing with difficult situations.</li><li>Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy environment.</li><li>Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).</li></ul>Desirable: <ul><li>Health and Safety qualification</li><li>IRPM Level 3 qualification or be willing to work towards</li></ul>We'renot your usual property company! Aturbanbubble, we're redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our team, that deliversoutstanding customer experiences, we're proud to serve 14,000 residents andgrowing. We're looking for bold, ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect, whilstunleashing your true potential. So,what do you say - interested? Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions! Weare an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. INDMED

Community Manager

Overview Do you want to work for a caring organisation that believes in people? Do you want to make a difference? As a Recovery Coordinator with Change Grow Live you'll work with people who use our services, helping them get to where they want to be. Where: Newark and Bassetlaw Full Time Hours: 37.5 per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed Term contract that ends on 31st March 2027. Responsibilities An opportunity has arisen for a Recovery Coordinator within our Bassetlaw/Newark CGL team. Responsibilities of the role You will be focused on helping people to achieve positive outcomes by coordinating their personalised recovery journey, through thorough assessment and support planning. You will oversee their participation in group programs, treatment options and one to ones, whilst continually managing risk and minimizing harm. You will be open, compassionate, and driven to provide the very best care and support for everyone. You will need to be self-motivated with excellent communication skills and be comfortable working with multiple teams internally and externally. Successful candidates may have previously worked in the following areas: <ul><li>Substance misuse services</li><li>Housing support services</li><li>Rehabilitation services</li><li>Support worker within healthcare.</li><li>Prison service</li><li>Children's services, supporting young people</li><li>Hospitals and other medical practices</li></ul>To be successful you will need to have: <ul><li>Experience in managing caseloads </li><li>A commitment to multi-agency working and establishing partnerships with other professions </li><li>Accomplished written and verbal communication skills and a high degree of personal IT competency.</li><li>The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information, e.g. reports.</li><li>Excellent time management skills, and an ability to work on own initiative, prioritising accordingly.</li><li>Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives.</li><li>Good working knowledge of alcohol-related harm and risks</li><li>Good working knowledge of mental health interventions, services and good practice.</li><li>An understanding of drug and alcohol issues and experience of working within a related field.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) *please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 22/5/2025 Closing Date 5/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Katie Tuska | <a href="mailto:katie.tuska@cgl.org.uk" target="_blank">katie.tuska@cgl.org.uk</a> | 07976467187 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

What you'll be doing Scheme Manager (Sheltered Housing) £24,731 pro rata¦ Bath ¦ Part Time ¦ Permanent ¦ 30 hours per week Closing date: Wednesday 30th April Your Care. Our Communities. Happy Homeowners. At Curo, we take pride in creating supportive, thriving communities where our over-55 leasehold customers feel valued and safe. Our residential schemes are more than just buildings - they're communities where people build relationships and enjoy their independence. This hands-on role puts you at the heart of these communities. Based primarily at Meadow and Minerva Courts in Bath, you'll divide your time between these schemes, ensuring both the physical spaces and the community spirit are maintained to the highest standards. You'll be the friendly face our customers see each day and the person they trust to make their living environment comfortable, safe, and enjoyable. What you'll be doing <ul> <li>Conducting essential safety checks, alarm testing, and maintaining accurate logs</li> <li>Acting as the primary contact for customers' queries, concerns, and complaints</li> <li>Facilitating community activities and social events to foster connections</li> <li>Working with local agencies to coordinate appropriate support</li> <li>Ensuring on-site facilities like guest rooms and laundries are well-maintained</li> <li>Reporting potential hazards and following up on maintenance issues</li> <li>Managing relationships between customers with diplomacy and respect</li> <li>Responding to emergencies according to established procedures</li></ul>What you'll get in return Beyond a competitive salary and the chance to make a real difference every day, you'll get: <ul> <li>26 days annual leave pro rata per year (plus bank holidays) rising to 29 days pro rata after 3 years</li> <li>Your birthday off as an extra holiday</li> <li>Up to 10% matched pension contribution</li> <li>Free parking at our locations</li> <li>Flexible benefits which might include a Health Cash Plan</li> <li>Access to an Employee Assistance Programme for your own wellbeing</li></ul>More about you Essential: <ul> <li>Full driving license and access to a vehicle with business insurance</li> <li>Basic IT proficiency, particularly with Microsoft Office</li> <li>Ability to maintain accurate records and information systems</li> <li>Understanding of confidentiality and data protection principles</li> <li>Strong communication skills, both verbal and written</li> <li>Conflict resolution and mediation abilities</li> <li>Resilience and assertiveness with ability to maintain professional boundaries</li></ul>Desirable: <ul> <li>Knowledge of health and safety requirements in residential settings</li> <li>Experience working with older adults or vulnerable populations</li> <li>Experience in supported housing, social care, or community environments</li> <li>Community-building and social activity coordination skills</li> <li>Patience and empathy with a positive, flexible approach to problem-solving</li></ul>The role is based across two schemes in Bath, with occasional visits to our offices for team meetings. While Tuesday and Thursday are fixed days for essential testing, we're open to discussing how the 30 hours can be worked to best suit you and our customers. We value transferable skills from various backgrounds - whether you've worked in care, hospitality, community support, or other customer service roles, your people skills and practical approach could be perfect for this position. About Curo We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> Would you like to have an informal discussion about the role? Please contact Martin Meyers on 07811 998977 or 01225 366 389 About Curo Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised 'disability confident' employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. Benefits Birthday leave Holiday trading Hybrid working Life assurance Online shopping Pension

Part-Time Sheltered Housing Officer (Scheme Manager - 30 hours)

The vacancy Hours: 35 per week Shift Pattern: Monday - Friday Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li> <li>Fluent Bengali Speaker would be desirable</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 4 May 2025 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

The Vacancy Do you enjoy helping people gain their independence and thrive? As a Housing Support Worker, you will be working with vulnerable families who may be experiencing homeless and isolation. You'll be self-motivated, solution focused and a forward thinker, with safeguarding awareness to help make a real difference to our people's lives. What you'll do: <ul> <li>Create individual support plans and assess risk.</li> <li>Provide regular guidance on tenancy and practical tasks as part of their journey towards independence.</li> <li>Prepare properties by making sure they're a safe and clean environment ready for move in.</li></ul>What you'll bring: <ul> <li>A genuine passion for supporting people with housing and other needs.</li> <li>Experience of providing housing advice in 1-1 and group work settings.</li> <li>The ability to remain calm under pressure and respond to distress with empathy.</li></ul>Why Join Us? We understand that when people feel supported and valued, they can achieve great things and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul> <li>Flexible working options to help you balance work and life in a way that suits you.</li> <li>Hybrid working (where applicable) - enjoy the best of both worlds!</li> <li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li> <li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li> <li>Free, confidential Employee Assistance Programme 24/7, including access to counselling and GP services - your wellbeing is a priority.</li> <li>Employer contributory pension scheme to help secure your future.</li> <li>Great maternity, paternity, and adoption benefits to support you and your family.</li> <li>Exclusive care workers discounts to make life a little easier.</li> <li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li> <li>A variety of health and wellbeing initiatives to keep you feeling your best.</li> <li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li> <li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! Want to know more? For an informal chat about the role please contact Hayley Jenkins via <a href="mailto:Hayley.jenkins@foundationuk.org" target="_blank">Hayley.jenkins@foundationuk.org</a> or 07936948629. Apply Now Closing date: 27 April 2025 - we'll be reviewing applications as they come in and may close the vacancy early if we find the right candidate so don't delay! Good luck - we look forward to hearing from you! *Working hours/days will be discussed during your interview based your availability and the needs of our service. Once agreed, the days/hours would be on a permanent working rota. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Housing Support Worker

Job summary An opportunity has arisen for a Registered Mental Health Nurse to join the Mental Health Homeless Team (MHHT) in the role of a Community Psychiatric Nurse. Based in East Brighton Community Mental Health Centre, MHHT is a small multi-disciplinary specialist team providing assessment, treatment and support to homeless or insecurely housed people who have a severe and enduring mental illness and who may have additional substance misuse problems. This post offers the Trust's £2,000 Golden Hello or Relocation Incentive for Band 5-6 Nurses &amp; Practitioners, (pro rata and subject to terms and conditions; please see attached Protocol Document for full details). Main duties of the job You will conduct complex assessments and risk assessments in a variety of settings, and manage a complex caseload as a lead practitioner. We aim to provide a direct and assertive outreach service, working in partnership with other local homeless agencies from both the statutory and voluntary sector. You will require a basic understanding of housing legislation as it relates to Brighton and Hove and be familiar with recent changes in social legislation as it relates to this client group. About us MHHT is a professional team who take great pride in their work. It is a supportive environment with good learning and training opportunities. We would like to encourage professionals who enjoy working in partnership with people who have a complex presentation to achieve their recovery goals to apply. Job description Job responsibilities Please see the attached Job Description and person specification document for full details of the role and responsibilities. Job description Job responsibilities Please see the attached Job Description and person specification document for full details of the role and responsibilities. Person Specification Qualifications Essential <ul> <li>Registered Nurse with current registration [mental health/LD/Adult], appropriate to the job role</li> <li>Completion of Mentorship Course/ENB equivalent</li> </ul> Knowledge/Experience Essential <ul> <li>Significant post qualifying experience in the relevant care group</li> <li>Experience of working alongside people with complex health problems in the designated care group</li> <li>Experience of supervising staff</li> <li>Experience of providing a range of clinical interventions to people in the designated care group with a variety of health problems</li> <li>Experience of conducting clinical assessments including risk assessments</li> <li>Experience of partnership working within and across various statutory and non statutory teams and agencies</li> </ul> Desirable <ul> <li>Experience of supervising staff</li> </ul>Person Specification Qualifications Essential <ul> <li>Registered Nurse with current registration [mental health/LD/Adult], appropriate to the job role</li> <li>Completion of Mentorship Course/ENB equivalent</li> </ul> Knowledge/Experience Essential <ul> <li>Significant post qualifying experience in the relevant care group</li> <li>Experience of working alongside people with complex health problems in the designated care group</li> <li>Experience of supervising staff</li> <li>Experience of providing a range of clinical interventions to people in the designated care group with a variety of health problems</li> <li>Experience of conducting clinical assessments including risk assessments</li> <li>Experience of partnership working within and across various statutory and non statutory teams and agencies</li> </ul> Desirable <ul> <li>Experience of supervising staff</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Sussex Partnership NHS Foundation Trust Address Community Mental Health Centre Brighton General Hospital Elm Grove, Brighton BN2 3EW Employer's website

Community Nurse, Mental Health Homeless Team

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Vulnerable Female Housing Support Recovery Coordinatorwho has the skills and experience to manage a caseload of female service users, ensuring that each client is provided with person centred support in regards to their recovery &amp; housing needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. This role involves travelling between CGL sites, home visits and visits to partner agencies therefore holding a driving licence is preferrable Where: Peterborough Full Time Hours: 37.5 per week Full Time Salary: £27,861.26 - £32,002.35 dependent on experience, pro rata for part time hours Contract Type: Fixed term until 31st March 2026 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>To provide recovery-focussed harm reduction interventions and structured psycho-social support via one-to-one case management appointments, group programmes, and onward referrals to vulnerable women.</li><li>Supporting vulnerable women from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Reducing drug and alcohol related harm to vulnerable women and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with vulnerable women to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Have a good understanding of housing/cuckooing and how it relates to our service users</li><li>Knowledge of relevant interventions to support and sustain recovery</li><li>Experience of delivering person centred care</li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Show a capacity to work alone and the ability to keep calm under pressure</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a friend scheme and receive generous vouchers if candidate is successful. </li></ul>Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Genuine occupational requirements - Please note it is a Genuine Occupational Requirement under the Equality Act 2010 for the successful applicant to be female. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 2/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Liv Standish-leigh | <a href="mailto:liv.standishleigh@cgl.org.uk" target="_blank">liv.standishleigh@cgl.org.uk</a> | 07879 325346 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Vulnerable Female Housing Support Recovery Coordinator

Annual salary: up to £28,917.00 Resident Liaison Officer SHDF Full Time, Permanent 42.5 hours Per week 8-5 Mon-Friday £28,917.00 + Company Van and Fuel card About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Key Criteria: <ul><li>Previous Experience in a Customer-Facing Role</li><li>Previous experience of Social Housing and Planned Works</li><li>Good Administrative Skills</li><li>Good Communication Skills</li><li>UK Full Driving Licence</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Van and Fuel card</li><li>Uniform provided</li><li>EAP</li></ul>Required Qualifications: Customer Service (2 - Colleague achieves the required performance standards), Customer Service Experience, Internal and External Liaison (2 - Colleague achieves the required performance standards), Problem-solving (2 - Colleague achieves the required performance standards), To actively engage and meet with our customers, explain the survey and element replacement process, help our customer with their designs and colour choices, visit our customer before, during and after the replacement work, ensure we provide the best possible service, support our customers with queries or bespoke needs, maintain consistent levels of customer survey information to support the rolling program of replacement work, communicate consistently with the team, obtain customer satisfaction scores, update the necessary shared folders and IT systems with survey and satisfaction data. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

Job Description Salary range: £53,607 - £56,646 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic Centre and The Turning Point An excellent offer... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post At Brent, we have an established specialist service to assist single people and childless couples facing homelessness. This is a fact paced and dynamic service and we recognise housing solutions are not the same for everyone. You will manage a frontline service and a team of officers responsible for delivering high quality service to single people, many of who have complex needs. Your team will manage a caseload and determine options suitable for applicants whilst managing service user expectation. Due to the variety of housing needs and pathways for individuals, we have specialised housing pathways and you will take a lead on one of these pathways if successful. You will lead and provide support and guidance to officers, ensuring that duties under homelessness legislation are fulfilled. You will develop your team to work flexibly with applicants as we recognise that no two households are the same. The Person You must be able to demonstrate comprehensive knowledge and understanding of homelessness legislation and case law, coupled with hands on experience of preventing homelessness and making statutory decisions. You will have a thorough understanding of prevention and relief options for single homeless people, extensive experience of preventing homelessness successfully with excellent negotiation skills. You will be experienced in people management and leading a team to successful outcomes. A people focussed person, you will be passionate about customer service and take pride in delivering an excellent service. You will be highly motivated, passionate, ambitious, able to motivate your team and ready for a new challenge. Closing Date: Sunday 27 April 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Single Homelessness Prevention and Relief Team Leader

Job Description Join Our Team and Make a Difference! If you're passionate about supporting people to maintain their independence and build a better future, then we currently have a part-time opportunity for you to join our dedicated team as a Housing Support Worker, providing person-centred support to individuals experiencing housing challenges within Cowal &amp; Bute area. The role covers mainly Dunoon and Rothesay, so the successful candidate must be able to travel between both locations. Driving license is preferred. What we are looking for A good support work is responsive to individual needs, and your role will evolve to ensure the best outcomes for those you support. You will always have access to a manager and the wider team to discuss all aspects of the support you are providing. We are looking for someone who is: <ul> <li>Warm &amp; honest</li> <li>Able to build trust and a safe environment</li> <li>Resilient and Patient; able to handle challenges and stay positive through them</li> <li>Empathetic and compassionate; always putting people first</li> <li>Motivated &amp; respectful</li> <li>Creative &amp; solution focused with the ability to think outside the box</li> <li>Able to work independently and collaboratively as part of a team.</li> </ul>Job Description As a Housing Support Worker, you will work with individuals facing homelessness, tenancy-related difficulties, and other housing challenges. Your duties will include but not restricted to: <ul> <li>Regularly review and update support plans to stay relevant and goal focused.</li> <li>Use problem-solving and creativity to enhance choices and social connections.</li> <li>Build strong professional relationships with families, friends, and agencies.</li> <li>Advocate for individuals and connect them to community resources.</li> <li>Ensure informed decision-making through human-rights-based processes.</li> <li>Maintain accurate records, including risk assessments and reports.</li> <li>Provide practical support for tenancy management and independent living.</li> <li>Manage time effectively with a flexible, adaptable approach.</li> </ul>Whilst experience is always welcome, full training (including SVQ qualifications) is provided alongside regular support and supervision from your Service Manager. The right values and motivation are essential; honesty, respect, empathy, and compassion are key skills that are required in people who join our teams. We welcome applications from any candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship from Carr Gomm. You will be asked to share proof of this prior to receiving any offer of employment. It is currently our policy not to offer sponsorship for prospective candidates. As a way of demonstrating how much we value you and your commitment we offer a range of great benefits: <ul> <li> Anti-social hours enhancement of up to £1,241 per annum, when undertaking waking night shifts (11pm-7am) </li> <li> Time and a half payment for hours worked over 37.5 hours per week (averaged over the pay period) </li> <li> Enhanced mileage payment of 45p per mile </li> <li> 35 days holiday per year, increasing to 40 days with length of service. </li> <li> £200 Recommend a Friend Scheme (T&amp;Cs apply) </li> <li> Enhanced maternity, paternity, adoption, and sick leave </li> <li> A Defined Contribution pension scheme, with incremental employer contributions </li> <li> Free Blue Light Card (giving access to thousands of discounts and promotions) </li> <li> Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling. </li> <li> Membership of a credit union </li> <li> Cycle to work scheme; and more! </li> </ul>Click here to find out about our commitment to data protection. Support Practitioner Role Profile 04.2025 Staff Benefits for Support Practitioners 2025 INDMP

Support Practitioner- Cowal & Bute (Housing Support) 15 hrs. P/W

Job Description Join Our Team and Make a Difference! If you're passionate about supporting people to maintain their independence and build a better future, then we currently have a part-time opportunity for you to join our dedicated team as a Housing Support Worker, providing person-centred support to individuals experiencing housing challenges within the Helensburgh area. Driving license is preferred. What we are looking for A good support work is responsive to individual needs, and your role will evolve to ensure the best outcomes for those you support. You will always have access to a manager and the wider team to discuss all aspects of the support you are providing. We are looking for someone who is: <ul> <li>Warm &amp; honest</li> <li>Able to build trust and a safe environment</li> <li>Resilient and Patient; able to handle challenges and stay positive through them</li> <li>Empathetic and compassionate; always putting people first</li> <li>Motivated &amp; respectful • Creative &amp; solution focused with the ability to think outside the box</li> <li>Able to work independently and collaboratively as part of a team.</li> </ul>As a Housing Support Worker, you will work with individuals facing homelessness, tenancy-related difficulties, and other housing challenges. Your duties will include, but are not restricted to: <ul> <li>Providing practical support for tenancy management and independent living</li> <li>Managing time effectively with a flexible, adaptable approach</li> <li>Providing person-centred, trauma-informed support to individuals to sustain or secure suitable accommodation</li> <li>Supporting individuals to develop independent living skills, including budgeting, managing utilities, and understanding tenancy agreements</li> <li>Liaising with landlords, housing providers, local authorities, and other agencies to advocate for and support service users</li> <li>Assisting with benefit claims, appeals, and ensuring financial stability</li> <li>Supporting people through crisis situations, including the risk of eviction or loss of housing</li> <li>Encouraging engagement with physical and mental health services, recovery support, education, training, and employment opportunities</li> <li>Maintaining accurate and timely case notes, risk assessments, and support plans</li> <li>Working collaboratively with colleagues and external partners to deliver holistic support</li> <li>Promoting empowerment, choice, and independence in all aspects of support</li> </ul>Whilst experience is always welcome, full training (including SVQ qualifications) is provided alongside regular support and supervision from your Service Manager. The right values and motivation are essential; honesty, respect, empathy, and compassion are key skills that are required in people who join our teams. We welcome applications from any candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship from Carr Gomm. You will be asked to share proof of this prior to receiving any offer of employment. It is currently our policy not to offer sponsorship for prospective candidates. Why Join Carr Gomm: You'll be part of a supportive team that values your contributions and helps you grow in your role. Our benefits include: <ul> <li> Anti-social hours enhancement of up to £1,241 per annum, when undertaking waking night shifts (11pm-7am) </li> <li> Time and a half payment for hours worked over 37.5 hours per week (averaged over the pay period) </li> <li> Enhanced mileage payment of 45p per mile </li> <li> 35 days holiday per year, increasing to 40 days with length of service. </li> <li> £200 Recommend a Friend Scheme (T&amp;Cs apply) </li> <li> Enhanced maternity, paternity, adoption, and sick leave </li> <li> A Defined Contribution pension scheme, with incremental employer contributions </li> <li> Free Blue Light Card (giving access to thousands of discounts and promotions) </li> <li> Access to the Carr Gomm App: which includes free physiotherapy, health coaching and counselling. </li> <li> Membership of a credit union </li> <li> Cycle to work scheme; and more! </li> </ul>Click here to find out about our commitment to data protection Staff Benefits for Support Practitioners 2025 Support Practitioner Role Profile 04.2025 INDMP

Support Practitioner Helensburgh (Housing Support)

Community Engagement Manager Would you like a role where you can contribute to creating systemic change in prison healthcare? If you can work collaboratively with multi-agency colleagues across healthcare, criminal justice and community-based organisations and have the breadth of vision to identify how family voices might influence change - they want to hear from you! This is an opportunity for you to draw on your knowledge of criminal justice healthcare and play a key role in the delivery of the first Patient and Public Voice service for the families of patients in London prisons. Your role will work across London prisons to develop the mechanisms by which family voices can create change and inform practice. About You: You will be confident at 'opening doors' and quick to form collaborative relationships with key stakeholders to ensure that all families have the opportunity to have their voice heard. This role is a great fit for someone who is energetic and committed and has a passion for working directly with local communities and supporting the delivery of effective participation. DBS check and prison vetting will be required for the successful applicant. Organisation: Our client is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. They provide practical and emotional support to prisoner's children and families, to prisoners and those who have resettled back into the community. Their work is founded on core values, the first of which is a belief in the innate dignity of every human being, and their work focusses on human relationships, family and community. They are committed to achieving high standards of quality in all that they do. What they offer: They offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button. Other information: Our client is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison. You may also have experience in the following: Family Engagement Manager, Prison Family Liaison Officer, Community and Stakeholder Engagement Lead, Public Voice Programme Manager, Community Outreach and Engagement Manager, Family Advocacy and Engagement Lead, Prison Healthcare Engagement Coordinator, Patient and Family Voice Manager, Prison and Community Engagement Lead, Stakeholder Relationship Manager, etc. REF-220 961

Community Engagement Manager

Homelessness Support Coordinator Application Deadline: 1 May 2025 Department: Resettlement - Truro Employment Type: Permanent - Full Time Location: Truro Reporting To: Iain Inchley Compensation: GBP 29,352 / year Description As a Homelessness Support Coordinator, you will work with individuals who have been rough sleeping or who are at risk of rough sleeping in Cornwall. You will carry out intensive assessments to identify clients' support and housing needs, advocate for them and help them to access the services they need. As part of the Non-Residential team primarily based at the Truro Resource Centre, you will also be expected to provide cover at the Breadline Centre in Penzance when required. Your duties will include the organisation of groups and meetings within the projects, supporting colleagues with assessments and the reconnection of clients to their hometowns, and facilitating the "drop in" sessions provided by the organisation. Whilst you will normally work within the services' opening hours, there will be a requirement for occasional evening and weekend work as directed by the Non-Residential Service Manager. This will include providing support to St Petrocs' emergency "Winter Service" during the colder months. Interviews are expected to take place on Wednesday 7th and Thursday 8th May. Many of our staff work flexibly, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. What you'll be doing. <ol><li>Work with clients to provide an intensive assessment of their social, welfare and housing needs.</li><li>Prepare a comprehensive risk management and support plan with the client to address their needs.</li><li>Locate and provide housing, social and welfare solutions in accordance with the needs assessment.</li><li>Liaise with partner and specialist agencies to enable rough sleepers to access their services (e.g. housing, drug and alcohol, health, welfare rights and legal services).</li><li>Establish a profile of the needs of service users and maintain digital records. This will include keeping accurate file and case notes.</li><li>Negotiate access for clients to any appropriate forms of accommodation and ensure that appropriate support is available.</li><li>Advocate for people sleeping rough in accessing services, including 'reconciliation' work with other agencies.</li><li>Liaise regularly and work closely with partner, voluntary and statutory agencies. This will include housing providers, DAAT, Police, Probation, Job Centre+ and the Benefits Agency and other linked in Support Workers.</li><li>Liaise with "Health for Homeless", primary and secondary health care services including mental health services to ensure that service users receive timely and appropriate services to meet their needs.</li><li>Ensure the needs and requirements of the funding and partner agencies are met.</li><li>Provide a telephone advice service during working hours.</li><li>Assist with building upkeep and maintenance, e.g. undertaking and recording necessary health and safety checks, general cleaning and tidying. </li><li>Support volunteers with receiving and sorting donations of bedding, clothing, and other items.</li><li>Ensure clients are fed by preparing donated food items or making sandwiches.</li><li>Work in other areas of the service as required.</li><li>Attend events as a positive ambassador for St Petrocs, promoting and raising awareness of its services and inspiring existing and potential supporters.</li><li>Carry out any other duties as reasonably requested.</li></ol> Who we're looking for. You'll share our core values: Honesty, Integrity, Equality &amp; DignityYou should have previous experience of working with vulnerable adults, along with a knowledge and appreciation of the many complex issues surrounding homelessness. Importantly, we're looking for someone who passionately believes in our mission of ending homelessness. Homelessness is not an inevitability. It can be solved, and it can be prevented. In addition to the criteria outlined below, this post is subject to successful completion of an Enhanced disclosure from the Disclosure and Barring Service. Due to the nature of our work, you must also have a valid driving licence and access to a vehicle. Essential Criteria <ul><li>Commitment to our services and the people we serve</li><li>Able to follow processes and maintain high standards</li><li>Comfortable working independently</li><li>Ability to work well under pressure and adapt to changing priorities</li><li>Able to manage conflict and challenging behaviour</li><li>Able to relate to and motivate disadvantaged individuals</li><li>Energetic, creative and driven, with a proactive and positive approach</li></ul>What it's like working with us. We know that our staff are at their best when they feel supported, happy, and healthy - at work and at home. To that end, we're pleased to offer the following employee benefits: Family <ul><li>33 days annual leave a year, including bank holidays</li><li>Enhanced maternity, partner, shared parental, and adoption pay</li><li>Paid time off for neonatal care</li><li>Paid time off for IVF treatment</li></ul>Financial <ul><li>Competitive pension scheme</li><li>Long-service awards</li><li>Non-contributory life insurance (up to 3 x basic salary)</li><li>Paid professional subscriptions (where relevant to role) </li></ul>Wellbeing <ul><li>Enhanced sick pay scheme</li><li>Employee assistance programme (EAP) including access to counselling services</li><li>Free eye tests and free vaccinations</li></ul>

Homelessness Support Coordinator

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Wisteria Court development in Bulcote, Nottinghamshire for a 6 month FTC, ( 30 hours per week) followed by a Relief contract to provide cover for our estates afterwards in the Nottinghamshire and Lincolnshire areas. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus for 6 month FTC and then £13.77 per hour for Relief hours (fuel will be paid for.) Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lorne Court development in Mosley West Midlands. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

About Us Community Engagement Manager £49,939-£60,515 Permanent Full Time Richmond Civic Centre, Twickenham, London Are you enthusiastic and do you believe in the power of communities to effect change? Would you like to create positive change in the local communities of Richmond and Wandsworth borough through the role of working for local government and wider partners to listen and respond to residents? You will lead Richmond and Wandsworth Council's ambitious programme of community engagement, participation and building community capacity with residents and wider partners. You will continue our work on forging a strong and positive relationship with residents, co-designing our approach and culture in how we understand and engage better with residents and increase their participation. You will take forward key engagement programmes such as the Community Ambassador programme and Community Conversations in Richmond, whilst working to support colleagues and the broader agenda of community involvement and engagement in Wandsworth. As a representative of the Council in relation to local communities you will inspire trust and confidence in others, demonstrate an ability to listen and be highly responsive to issues, concerns and opportunities. About the role: This is a senior management role within the Community &amp; Partnerships team. You will have the opportunity to be part of a growing and high-profile service area, which has benefitted from additional investment from the Council as it has successfully and positively built stronger relationships with the VCS, wider partners and residents. This role requires strong leadership and negotiation skills to work with a broad range of different stakeholders. You will use your leadership skills to solve complex issues and find positive solutions. The role requires excellent communication and interpersonal skills with a sound understanding of community participation strategies and the operating environment for local Government, including opportunities and challenges. You will be required to take a proactive role in leading and guiding internal and external stakeholders in achieving the outcomes of this role and be able to represent the Council to residents and stakeholders. Effective project and people management skills are essential. Key components of this role are: <ul><li>Energy, enthusiasm and commitment to helping individuals and communities take action to improve their local areas.</li><li>Providing strategic leadership in the development of systems that strengthen, support and value the voice and contribution of residents and communities across the boroughs of Richmond and Wandsworth. </li><li>Demonstrable experience in designing and delivering effective engagement and participation strategies, that shape local decision making and co-designing programmes with internal and external partners </li><li>Delivering complex projects, within a political and public facing environment to demanding timescales </li><li>Experience of working with Councillors or other levels of government to support development of their proposals </li></ul>This post will have a greater focus on the London Borough of Richmond upon Thames as the operational split of the post is 80% Richmond and 20% Wandsworth. This role will therefore be predominately based at Richmond Council offices as well as out in the community, engaging with and maintaining a high level of visibility amongst community partners and internal stakeholders. The role is a permanent full-time role and available immediately. Essential Qualifications, Skills and Experience You will need to bring a strong working knowledge of successful approaches to community engagement, participation and capacity building, this experience could come from within a Council, statutory service or from within a voluntary or community group. You will also bring direct or transferrable skills which will allow you to lead projects through the Council's governance systems, as well as developing transparent, equitable processes. Experience of co-production is of value and project management experience is essential. You will support partners through a period of change. You will manage a small team and matrix manage across multiple partners. You will be a confident communicator, in person and in writing, and an effective team player. You will need to be flexible in how you work and regularly re-prioritise what you work on. You need to have good analytical skills and be a strong report writer. You will also be able to translate complex issues into short, community focused messages which you can communicate both in writing and by presenting to groups. Closing Date: Tuesday 6th May Shortlisting Date: week commencing 12th May Interview Date: weeks commencing 19th and 26th May Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). This campaign is anonymised. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Would you like a role where you can contribute to creating systemic change in prison healthcare? If you can work collaboratively with multi-agency colleagues across healthcare, criminal justice and community-based organisations and have the breadth of vision to identify how family voices might influence change - we want to hear from you! This is an opportunity for you to draw on your knowledge of criminal justice healthcare and play a key role in the delivery of the first Patient and Public Voice service for the families of patients in London prisons. Your role will work across London prisons to develop the mechanisms by which family voices can create change and inform practice. About You: You will be confident at 'opening doors' and quick to form collaborative relationships with key stakeholders to ensure that all families have the opportunity to have their voice heard. This role is a great fit for someone who is energetic and committed and has a passion for working directly with local communities and supporting the delivery of effective participation. DBS check and prison vetting will be required for the successful applicant. Organisation: Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner's children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do. What we offer: Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.

Blockovate is a new and ambitious marketing agency on a mission to help innovative blockchain based solutions reach their target audience. We work with leading blockchain projects and help transform their marketing efforts, ensuring their project reaches the right audience, and achieves its necessary goals. Role We are looking for a Community Manager to join our growing team. In this role you will work with a variety of different clients to ensure their communities are happy and constantly engaged. You will be responsible for making sure our clients' communities are running smoothly and are a positive place for members to reside. Key accountabilities <ul> <li>Managing a team of freelance moderators based around the world</li> <li>Ideating, planning and executing community events and games to engage with them</li> <li>Setting the standard for community moderators, and upholding the standard within your team</li> <li>Managing the clients community brand ambassadors</li> <li>Communicating messages from the product team and other departments in a consistent manner throughout the community</li> <li>Ensuring all pinned information, commands, and community rules are regularly updated and accurate</li> <li>Engaging with community members within telegram, discord and other community groups, answering questions and providing assistance</li> <li>Combating FUD and spam within the community</li> <li>Measuring and providing reports on growth and engagement statistics for your channel</li> <li>Working with other departments to plan omni-channel marketing campaigns to fire up and excite the community</li> </ul>Requirements <ul> <li>Work experience in a crypto or blockchain business (essential)</li> <li>Demonstrable experience managing communities and a team of moderators</li> <li>Strong written communication skills</li> <li>Organised and able to coordinate different projects</li> <li>Eye for detail and resolution to always deliver high quality work</li> </ul>Personal <ul> <li>High levels of energy and enthusiasm</li> <li>Hard working and proactive </li> <li>Thrives in a challenging and fast-paced environment</li> <li>Resilient and maintains a positive attitude at all times</li> </ul>Benefits <ul> <li>£30,000 - £35,000 per annum</li> <li>Remote working policy - work in the office, at home, or a mix of both </li> <li>Working from home budgets</li> <li>25 days holiday (plus bank holidays) plus an additional day for every year worked</li> <li>Company pension scheme</li> </ul>Perks of working with us <ul> <li>You'll have the opportunity to work with a talented and friendly group of people who are driven to be the best at what they do </li> <li>We offer a place for you to take ownership of your work and grow within the business</li> <li>Everyone is valued, listened to and recognised as contributing in their own way to the company's success </li> <li>We have a great work-hard play-hard culture, so expect lots of team socials!</li> </ul>

We have a great opportunity to join our Neighbourhoods team. Your role is about managing the tenancies and neighbourhoods on your patch. You will be visible in the communities we work, engaging with our customers. You will make a real difference through driving change and improvement. Its challenging, and extremely rewarding. This role is 16 hours per week on a permanent contract As a Housing Officer, a typical day might include: <ul><li>Proactively managing tenancies and taking the necessary enforcement action.</li><li>Dealing with all aspects of the allocation and letting process.</li></ul><ul><li>Coordinating mutual exchanges, successions, or other tenancy changes.</li><li>Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.</li><li>Working closely with other departments including Income Management, Safer Communities and Asset Management. </li><li>Ensuring that safeguarding and support concerns are identified, reported and actioned.</li><li>Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.</li><li>Health and safety inspections and checks of our schemes and blocks.</li><li>Engaging with customers to improve the area they live, and the services we offer.</li><li>Liaising with partners, agencies and stakeholders.</li><li>Accurately updating the housing management system, along with the systems and portals of our partners.</li><li>Playing an active role in corporate projects or groups.</li></ul>Some of the experience/skills we need to consider you: <ul><li>Proven housing experience, with a well-developed knowledge of housing management practice and legislation.</li></ul><ul><li>Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job. </li><li>A strong customer focussed approach both externally and internally. </li><li>Be committed to working as part of our team. </li><li>Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. </li><li>Strong communication, negotiation and influencing skills. </li><li>Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives. </li></ul><ul><li>You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent. </li></ul>What will make you stand out from the crowd: <ul><li>Enthusiasm and passion for delivering outstanding customer service. </li><li>New ideas to challenge the way of doing things.</li><li>Positivity and the ability to embrace change.</li><li>A drive to achieve excellent results.</li><li>Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes. </li></ul>Being part of the Acis team, you'll get: <ul><li>Generous holiday entitlement - 25 days annual leave every year increasing by one to a max of 30, plus bank holidays</li><li>Pension contributions up to 10%</li><li>The opportunity to undertake professional training, funded by us.</li><li>One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)</li><li>Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more</li><li>Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!</li><li>Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers</li><li>Long service awards for our loyal employees</li><li>Cycle to work scheme</li><li>Employee Assistance Programme to give you confidential advice and support, when you need it</li><li>Professional membership subscription to support your continuous professional development</li><li>Death in service benefit as part of our pension scheme</li></ul>As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need

Housing Officer

The Vacancy Full Time: 37hrs - Fixed Term Contract (6 Months) Proposed Interview Date: TBC We have an exciting opportunity for a Neighbourhood Officer to work as part of a customer focused, collaborative team responsible for the management of the Trust's estates. Key Responsibilities Include: <ul> <li>To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures.</li> <li>Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects</li> <li>To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement.</li> <li>To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Continually look to improve the effectiveness and efficiency improve effectiveness and efficiency of processes and procedures</li></ul>Please see the attached Role Profile for the full list of responsibilities Our Ideal Candidate Will Have: <ul> <li>Experience of working within Housing or a similar customer focused organisation.</li> <li>An understanding of the importance of confidentiality and data protection of business information.</li> <li>Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.</li> <li>Excellent time management skills, including an ability to prioritise workload and meet targets. </li> <li>Able to work as part of a team and also able to work independently without the need of close supervision.</li> <li>Possess a high level of accuracy and attention to detail when recording information.</li> <li>Possess good IT skills to include use of Word, Excel, Outlook and Teams. </li> <li>Full, current, valid driving licence.</li></ul>Please note this role is subject to a Basic DBS check The Company We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk. We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market. We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE - Professional, Accountable, Collaborative and Evolving). You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community. Our Strategy Inspiring Trust Tenants have told us earning their trust is vital. Through our Saffron Community Membership we are committed to both understand and transform the way our tenants and their communities feel about Saffron. We intend to do this by delivering reliable demand-led services and openly involving tenants and their communities in our work. Inspiring Community Saffron exists for the benefit of the community. We are committed to people being able to live independently in warm and affordable homes and see the climate challenge as a great opportunity to renew homes and communities across Norfolk and Suffolk. By 2030 all our tenants will live in homes that are at least EPC category C and the average SAP rating of their homes will be higher than 80. We intend to be carbon neutral by 2045. Inspiring Organisation A place where colleagues can flourish. To make the biggest impact we need to be an inclusive organisation to work with and work for, motivated by delivering great value for tenants. By 2050 we intend to become one of the best 10 housing associations to work for, work in partnership with others and before 2030 double our investment in improving homes and communities. Governance We will operate in a culture where strong governance, compliance and risk assessment is business as usual. Homes We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers. Our Benefits Generous holiday entitlement A cycle to work scheme Private medical insurance Salary sacrifice car scheme Shopping discounts Access to our Employee Assistance Programme staff recognition awards Support for your qualifications Pension Access to our mental health first aiders

Neighbourhood Officer

You We are recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) Officer to support our 18+ residents in Dartford and west Kent. The ideal candidate will have a qualification in youth work, supported housing or similar. You will have experience of working with young people, so clear communications and excellent interpersonal skills are key aspects of this role. YMCA TGG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full Time, 37.5 hours per week Monday-Sunday</li><li>The Job Description and Person Specification can be found here: Final - Housing Officer JD (2).pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Intensive Housing Management Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator in York who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: York Hours: Fulltime, 37.5 hours per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Permanent Responsibilities The post holder will work as an integral part of the multi-disciplinary team at the York Drug and Alcohol service, to deliver high quality provision by: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey; </li><li>Providing screening, assessment, psychosocial interventions, recovery planning and onward referral; </li><li>Reducing drug and alcohol related harm to service users and the wider community; </li><li>Promoting carer, service user and community involvement; </li><li>Providing advocacy for access to partnership services; </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination.</li><li>Manage a caseload in supporting their individual goals. </li></ul>The team will provide a combination of telephone triage, advice and brief intervention, onward signposting to universal services across York, as well as handling communication and enquiries from a wide range of professionals and partner organisations. Being the first point of contact for all enquiries into the York Drug and Alcohol Serivce, the post holder will be required to have extensive knowledge of services in the region and support a "no wrong door" approach to all communication received. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Our values are to be compassionate, open and bold. If this sounds like you we'd love to hear from you so click apply. What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 16/6/2025 Closing Date 8/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Phillip Elliott | <a href="mailto:phillip.elliott@cgl.org.uk" target="_blank">phillip.elliott@cgl.org.uk</a> | 07930236293 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. The successful candidate will need to complete an enhanced DBS check and obtain HMPPS security clearance. Where: HMP Hindley, Wigan Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 (pro rata for part time hours) Contract Type: Permenant Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 29/4/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kate Gallagher | <a href="mailto:kate.gallagher@cgl.org.uk" target="_blank">kate.gallagher@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Description <ul> <li>East Suffolk Council - Lowestoft, Suffolk NR33 0EQ or Melton, Suffolk IP12 1RT</li> <li>£25,584 - £30,060 per annum, Band 3 / 4</li> <li>37 hours per week</li> <li>Fixed term until 31 March 2026</li></ul>East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk. We currently have an opportunity to join East Suffolk Council's Housing Needs Team as a Housing Needs Administrator. Your role You will provide support and assistance to the Housing Needs Team to ensure that accurate retention and monitoring of data is maintained at all times, in line with statutory requirements and service performance and undertake administrative duties to aid the team in meeting the housing needs targets. What you will need You will have previous experience in working to agreed targets and deadlines along with relevant administrative experience working within a team and in a fast-paced environment while under pressure and a good eye for detail and organisation. You will have previously dealt with internal and external partners and have excellent communication skills, including highly developed oral and written communication especially when using Microsoft office. Why work for us? East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube). Here are some of the main benefits: <ul> <li>Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) </li> <li>Local government pension scheme </li> <li>Flexible working arrangements </li> <li>Learning and development tailored to your role </li> <li>A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. </li> <li>Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. </li></ul>Find more information about what we offer in our benefits brochure (pdf). The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert. For more information For an informal discussion regarding this post, please contact Zoey Alcock by emailing <a href="mailto:zoey.alcock@eastsuffolk.gov.uk" target="_blank">zoey.alcock@eastsuffolk.gov.uk</a>. Closing date: 12pm, 28 April 2025. Interview date: Week commencing 5 May 2025. How to apply Step 1 - Read the advert and the Job Description and Person Specification (docx) Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. For more information, check out the How to Apply section of our Career Site (URL).

Housing Needs Administrator

Income Recovery Officer - £34,107.00 pa Hybrid Working - Minimum 3 Days onsite in Hemel Hempstead We have a new exciting opening for an Income Recovery Officer. The successful candidate will accurately record-keep, engage with tenants and assist in developing monitoring systems. This role includes staying updated on legislation, attending meetings, and performing duties in line with policies and best practices. Key Responsibilities: <ul><li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li><li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li><li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li><li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li><li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li><li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li></ul>Experience and Qualifications Required: <ul><li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li><li>Educated to GCSE with a grade C or above in English and Maths.</li><li>Proficient in using computer systems, including spreadsheets and various software packages.</li><li>Knowledge and understanding of Housing and Welfare benefits.</li><li>Previous experience engaging with customers or service users.</li></ul>About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year . The Benefits We offer a range of benefits which include: <ul><li>33 days of annual leave including Bank Holidays, rising to 35 days with service</li><li>34,107.00 pa for 35 hours a week contract</li><li>Monthly attendance bonus</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee support and health &amp; wellbeing services</li><li>Well-equipped on-site gym</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out. Hightown is an Equal Opportunities &amp; Disability Confident Employer

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