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Job Description About the role We're looking for a passionate, place-based leader to take a hands-on role in managing our neighbourhoods and supporting tenants across Cornwall. As a Neighbourhood Housing Manager, you'll lead a team of Neighbourhood Housing Officers within a geographic patch, helping to deliver high-quality tenancy and neighbourhood services that are focused on sustaining tenancies, resolving housing issues, and creating safe, thriving communities. Working closely with your Regional Housing Manager and local partners, you'll be the person who connects people and services, championing tenant voices and making sure our homes and neighbourhoods reflect what matters most to residents. Whether you're responding to safety concerns, tackling anti-social behaviour, or supporting new tenants to settle in, this role is all about building relationships and working collaboratively to provide decent homes and support strong, resilient communities. Join us and help make a lasting impact in Cornwall. Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge. Our West area covers homes from Truro and picturesque Falmouth, and over through rural villages to the beautiful coastline around Perranporth and St Agnes. This is your opportunity to think differently, work collaboratively, and be part of something that truly improves lives. About you To be successful, you'll be/have: <ul> <li>Proven experience of leading, motivating and coaching teams to deliver high quality customer-facing services.</li> <li>Evidence of applying technical skills; either landlord and tenant law, housing legislation, anti-social behaviour or equivalent in a similar service, with the ability to solve a problem and find creative solutions to complex issues.</li> <li>A willingness to be a visible leader and positive role model, showing resilience and remaining calm under pressure to make good decisions, juggling changing priorities on a daily basis. </li> <li>Experience of partnership working with internal and external agencies, of obtaining successful outcomes from multi-agency meetings.</li> <li>Ability to manage escalations and complaints in housing or similar service environment, turning difficult conversations around to build positive and trusted customer relationships.</li> <li>A passion for engaging service users, developing plans and leading events which bring us closer to our communities. </li></ul>To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £42,964.00 Working Hours: 37 hours per week Contract Type: Permanent Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be: <ul> <li>North East = our main office in Chy Trevail, Bodmin, PL31 2FR</li> <li>West = New County Hall, Truro, TR1 3AY</li></ul>What you'll get from us in return is: <ul> <li>A challenge like no other - Cornwall is unique and so are we!</li> <li>A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work</li> <li>A senior management team who will listen and support you, and encourage your ideas and creative thinking</li> <li>Investment and support in your continuous learning and development</li> <li>Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal</li> <li>And a chance to really make your mark</li></ul>Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for applications is Monday 5 May 2025 (midnight). Interviews are planned for: <ul> <li>Stage 1 (online via MS Teams) - 13 to 15 May 2025</li> <li>Stage 2 (face-to-face) - 20 to 22 May 2025</li></ul>Contact us If you'd like to have a discussion about the role, please feel free to contact us at <a href="mailto:peopleandHandS@cornwallhousing.org.uk" target="_blank">peopleandHandS@cornwallhousing.org.uk</a> or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all! Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:<a href="https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/" target="_blank">https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/</a>

Neighbourhood Housing Manager x 2

The Trust offers hybrid working, with staff splitting their time between offices, reserves, visitor centres and some remote work, depending on their role. This role is based at Tyland Barn, Maidstone; travel will be required as needed. About us: Kent Wildlife Trust is the county's leading conservation charity with more than 31,000 members and over 1000 registered volunteers. We manage and protect over 9000 acres of land across more than 90 different sites and nature reserves, alongside 2 visitor centres. But we can't save nature alone. So, we work closely with local communities, businesses, organisations and individuals to protect and restore wildlife and wild spaces and create a wilder Kent for the benefit of people and the planet. What you'll be doing: We are looking for a passionate and committed leader in community engagement to drive forward our mission at Kent Wildlife Trust. Our goal is to see 25% of people in Kent taking action for nature by 2030. As Wilder Engagement Manager, you will lead our Wilder Engagement Team to develop and implement innovative approaches to community organising and stakeholder engagement, ensuring people and wildlife can thrive together. This role is pivotal in delivering real change for nature, empowering communities, and integrating social science into our conservation work. Your key responsibilities will include: <ul><li>Community &amp; Stakeholder Engagement - Building and nurturing relationships with local communities and key stakeholders to support coexistence with wildlife.</li><li>Community Organising - Leading and implementing an evidence-based approach that empowers communities to take meaningful action for nature.</li><li>Social Science &amp; Impact Measurement - Overseeing the monitoring and evaluation of our engagement efforts, working closely with the Monitoring &amp; Evidence team.</li><li>Leadership &amp; Collaboration- Managing and supporting a team of passionate community organisers while working in partnership with a wide range of organisations and experts.</li><li>Strategic Development - Championing community organising within Kent Wildlife Trust, influencing best practices and securing sustainable funding for engagement initiatives.</li></ul>Our work includes exciting species reintroduction and wilding projects such as Pine Martens, European Bison, Red-billed Chough, and Beavers, as well as large-scale landscape restoration projects. You will play a vital role in ensuring these projects are developed in partnership with communities, creating lasting change for both people and wildlife. What we need you to bring: You are a passionate and driven leader, committed to supporting communities and empowering local people to take action for nature. You will thrive in this role if you: <ul><li>Have experience in community engagement, organising, or stakeholder relationship management.</li><li>Are an excellent communicator who can build relationships with diverse groups, from local volunteers to policymakers.</li><li>Are strategic and solutions-focused, with the ability to lead, inspire and support a team.</li><li>Have knowledge or experience of social science methodologies for monitoring and evaluation.</li><li>Understand the barriers to community involvement in conservation and have ideas for how to overcome them.</li><li>Have experience working with underrepresented groups and are committed to equity, diversity, inclusion, and justice.</li></ul>If you are passionate about connecting people and nature, we want to hear from you. We welcome applications from all backgrounds and experiences. Please read the job description for the full person specification. Kent Wildlife Trust believes that everyone has a responsibility to safeguard children, young people, and adults at risk; we are committed to ensuring their safety and wellbeing is at the heart of our engagement with people. We will ensure that all our recruitment and selection practices reflect this commitment. The successful candidate will be subject to references, Disclosure and Barring Service checks along with other relevant employment checks as appropriate to the role. Appointment is dependent upon a satisfactory DBS check. We are unable to recruit anyone who does not have a right to work in the UK. What we will offer in return: We offer exceptional enhanced benefits. Recognising the wellbeing pressures related to the climate and nature crises we face as a society, we provide flexible work options, wellbeing initiatives, and professional development opportunities. Whatever stage of your career you're at, our comprehensive benefits package at Kent Wildlife Trust can be a key factor in your choice to join us. Next steps: If you're ready to join our team and help us create a Wilder Kent, simply click "Apply now" to apply via our website. Here you can find out more about the role and complete the online application form. Be sure to include your personal statement in the space provided and upload your CV, and take a moment to review the guidance notes for helpful tips. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Shortlisted candidates will be invited to an in-person interview at Tyland Barn, Maidstone on 13th June 2025. We will let unsuccessful candidates know if they have not been shortlisted. If you'd like to learn more about the role before applying, feel free to email <a href="mailto:jobs@wilderkent.org.uk" target="_blank">jobs@wilderkent.org.uk</a>. The Kent Wildlife Trust Group is Wild About Inclusion. To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are celebrated, everyone can be themselves and flourish, just like nature!

Community Engagement Manager

<ul><li>Do you have experience of working within a homeless / housing environment?</li><li>Are you enthusiastic and driven with a can-do attitude?</li><li>Do you want to work in a varied and rewarding role that helps families and individuals facing homelessness?</li></ul>If this sounds like you, then we'd love to welcome you to our friendly, supportive, positive team! We are currently looking for a Homefinder to join our team on fixed term basis until 31/03/2026. In this fast-paced and rewarding role, you will be working with homeless households alongside providers of accommodation to help ensure households can sustain their move into a new home. You will support and provide advice to our most vulnerable residents at a time of crisis, working with them and empowering them to resolve their threat of homelessness. In the role you will have face-to-face contact with those people who present as homeless or potentially homeless, to establish what their housing needs are and subsequently source suitable housing with the toolkits available to you. You will work alongside the customer on personal housing plans to prevent homelessness and provide practical advice and assistance on housing options. We are proud to be an innovative and forward-thinking team who constantly strive to develop best practice to support our most vulnerable residents to access the services they require. In order to succeed in this role you will need to have: <ul><li>Experience of working with vulnerable clients.</li><li>A degree in a relevant subject area or significant knowledge gained through work experience.</li><li>Ability to deal effectively with challenging situations.</li><li>Excellent verbal and written communication skills with the ability to engage well with clients and partners</li></ul>For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section. Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We offer an excellent total reward package, including: <ul><li>A competitive salary of up to £27,711.</li><li>27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.</li><li>Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.</li><li>Access to a number of other employee benefits including learning &amp; development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services. </li></ul>If you would like an informal discussion about the post, please contact Catherine Husband, Team Leader (Housing Solutions) on telephone 01642 528549 or via email at <a href="mailto:catherine.husband@stockton.gov.uk" target="_blank">catherine.husband@stockton.gov.uk</a> Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from '<a href="mailto:DONOTREPLY@NORTHEASTJOBS.ORG.UK" target="_blank">DONOTREPLY@NORTHEASTJOBS.ORG.UK</a>'. All communication will also appear in the 'My Messages' section of your North East Jobs account. #INDHP

Homelessness Prevention Homefinder

Overview Do you want to work for a caring organisation that believes in people? Do you want to make a difference? As a Recovery Coordinator with Change Grow Live you'll work with people who use our services, helping them get to where they want to be. We are looking for enthusiastic Recovery Coordinators to join our team focused on helping individuals mitigate the impacts of drug use. In this position, Recovery Coordinators will collaborate with clients to create personalised recovery plans, provide resources on safer drug use, facilitate access to health services, distribute harm reduction supplies, and support those seeking recovery. Ideal candidates should have a strong understanding of addiction, excellent communication skills, and a compassionate approach to client care. If you're motivated to make a positive impact in people's lives, we invite you to apply. Where: Edinburgh Hours: Part time, 30 hours per week Full Time Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed Term unitl 31st March 2027 Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li><li>Research, design and prepare subject matter and materials for groups / pods. </li><li>Deliver structured content within group settings to service users at various stages of recovery </li><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us(allocated pro rata).</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 30/5/2025 Closing Date 14/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Dave Kelly | <a href="mailto:Dave.Kelly@cgl.co.uk" target="_blank">Dave.Kelly@cgl.co.uk</a> This post is subject to a Protecting Vulnerable Groups (PVG) Scheme check at a basic level.

Recovery Coordinator

Overview Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. You'll have to record information about what you do, so enjoying a bit of paperwork and attention to detail is important. But most of the time you'll be enjoying working with people from all backgrounds, making a difference to their lives. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Warwickshire (location TBC but we have hubs in Leamington Spa, Nuneaton and Rugby) When: We're looking to get the right person into the team ASAP Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 dependent on experience (pro rata for part time hours) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey.</li><li>Providing screening, assessment, and recovery planning and onward referral.</li><li>Reducing drug and alcohol related harm to service users and the wider community.</li><li>Promoting carer, service user and community involvement.</li><li>Providing advocacy for access to partnership services.</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination.</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field.</li><li>Be an excellent communicator, both verbal and written with good IT skills.</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills.</li><li>Have a good working knowledge of mental health interventions, services, and good practice.</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders.</li><li>Ability to manage change successfully in a way that prioritises the needs of service users.</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards.</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 3/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Chris Saunders | <a href="mailto:chris.saunders2@cgl.org.uk" target="_blank">chris.saunders2@cgl.org.uk</a> | 07741321149 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025. We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024. The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success. *University status awarded in or after 1992 The Department This role will be based in the Accommodation Services Department, which reports to the Pro Vice Chancellor Property, Accommodation &amp; Sustainability. The Accommodation Services Team act as a student facing team who help students find accommodation from Purpose Built Student Accommodation providers or Private Landlords by entering into nominations agreements, leases or licenses for third party sites that meet the standards required by the University. The Role To assist in the day-to-day operation of the University Accommodation Services Department. To provide excellent customer service and tenancy management services to students living in third-party student accommodation. To provide administrative and process support to ensure the effective and efficient operation of the department and to liaise with colleagues across the University to deliver the best possible service to students. The key focus of this role is providing a high level of support to students, residents, internal departments, a range of academic colleagues across the University and our key external partners to ensure our relationships work well and the University runs a viable accommodation service. As support may be needed outside of normal working hours the post holder will be required to work in a flexible way (including some weekend and evening work). The peak hours for this role will be July-October. The Person Educated to degree level or have demonstrable equivalent work experience. Experience of student accommodation or private property management. Understanding of cross-cultural awareness working in a diverse community. Excellent interpersonal, communication and customer service skills. Ability to work under pressure and meet tight deadlines. Intermediate knowledge of Microsoft Excel, Excellent problem-solving ability and analytical skills. Ability to work within a team effectively. How to Apply To apply click on 'Apply Online' and fill out the application form. Further information about the application process can be found here: <a href="https://jobs.uwl.ac.uk/display.aspx?id=1253&amp;pid=0" target="_blank">https://jobs.uwl.ac.uk/display.aspx?id=1253&amp;pid=0</a> Please email <a href="mailto:hr.recruitment@uwl.ac.uk" target="_blank">hr.recruitment@uwl.ac.uk</a> if you need any assistance with the application process. Interviews are expected to be held in the week commencing Monday 19 May 2025. Additional Information Read more about working at the University of West London at <a href="https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl" target="_blank">https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl</a> Our department/school is under-represented in terms of staff from minority ethnic backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. This position does not meet the University criteria for Skilled Worker sponsorship. Please be advised that it is expected that appointment within a grade will normally be at the minimum point. A Standard DBS Certificate is required for this post (to be undertaken upon appointment). We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time. The University of West London reserves the right to close the role prior to this date should a suitable applicant be found.

Housing Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Norton Court, Leighton Buzzard, Bedfordshire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £17,908.61 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

About The Service The Housing Options Service provides advice and assistance to those who are in housing need in Cardiff. About the job An exciting opportunity has arisen for a committed individual to work with the Housing Options Service. The key objective will be to provide support to the Housing Options Service who provide help to clients who are homeless or at risk of becoming homeless. The post holder will be required to undertake a variety of jobs within the service including assisting the role of the Housing Officers by providing advice and assistance at first point of contact, with a view to progressing homeless assistance to vulnerable clients. This will include processing homeless applications, providing advice and assistance, answering queries, and providing homeless administrative support to the role of the Housing Officer. What We Are Looking For From You The post holder will be expected to have excellent communication and team working skills, have the ability to self-motivate, and manage their time effectively in a very busy and challenging environment. Experience of working with the public will be an advantage. Additional information This post is temporary until 31/03/2026. Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body This post is subject to a Disclosure and Barring Service Enhanced check. This vacancy is suitable for post share. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications. If you would like an informal conversation about this role prior to application, please contact Chloe Miller on <a href="mailto:chloe.miller@cardiff.gov.uk" target="_blank">chloe.miller@cardiff.gov.uk</a>. We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website : Important information you need read in order to complete your application:-<ul> <li> Application Guidance </li> <li> Applying for jobs with us </li> <li> Behavioural Competency Framework </li> </ul>Additional Information:-<ul> <li> Employee Charter </li> <li> Recruitment of Ex-Offenders </li> <li> Privacy Notice </li> </ul>Attachments<ul> <li> Job Description / Person Specification </li> </ul>

HOMELESS ADVICE OFFICER

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health &amp; Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence. The service you will work in.... Are you passionate about making a difference and achieving meaningful results in a fast-paced, outcome-focused environment? Hestia's Single Homelessness Prevention Service supports single adults and couples (without dependents) who are homeless or at risk of becoming homeless within 56 days. This payment-by-results scheme is designed to empower individuals by preventing homelessness, sourcing new accommodation, and providing holistic, practical support. Working in partnership with a west London local authority, the service focuses on: <ul> <li>Preventing Homelessness: Through mediation and personalised interventions, we help individuals resolve their housing challenges.</li> <li>Accessing New Accommodation: Supporting clients to secure private rented housing tailored to their needs.</li> <li>Tenancy Sustainment: Providing ongoing support to help individuals maintain stability in their homes and access employment, community resources, and long-term self-reliance.</li> </ul>This is a unique opportunity to be part of a high-impact, innovative service that delivers tangible results for individuals at risk of homelessness. A day in this role looks like.... As a Specialist Homelessness Prevention Coordinatorat Hestia, you will play a crucial role in our HomelessnessPrevention Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are: <ul> <li>Liaise and negotiate with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.</li> <li>Work in a busy team coordinating a frontline service for those who are homeless or threatened with homelessness.</li> <li>You will utilise your specialist knowledge and understanding of housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants' right to prevent or relieve homelessness and sustain tenancy.</li> <li>You are required to be target led whilst coordinating and negotiating with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.</li> <li>To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.</li> <li>To manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values.</li> <li>To undertake comprehensive assessments and ongoing reviews of client's needs, options and opportunities by creating focused and co-produced Personal Housing Plans and agreeing actions to improve their housing options. Including the wider support planning, linking with education, employment, health and other support providers and agencies.</li> <li>To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.</li> </ul>Why Hestia? Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: <ul> <li>Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness evection and tenants' right.</li> <li>Can also demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety), working with the causes of homelessness and the ability to create interventions with service users to address these.</li> <li>You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.</li> <li>You have previously worked in a target led environment.</li> <li>You thrive in negotiating and accomplishing daily outcomes.</li> <li>You have strong work ethics with excellent customer service focus.</li> <li>You have impeccable organisational skills.</li> <li>Ability to positively manage a busy client caseload and own workload in line with service standards and Hestia values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.</li> <li>The ability to use computer systems, including databases as part of your day-to-day work</li> <li>Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.</li> <li>Excellent at building relationships with team members and the public</li> <li>Socially conscious and want to make a difference.</li> <li>Good at building relationships with team members and the public</li> <li>Flexible and adaptable team player with a can-do attitude</li> <li>Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.</li> </ul>Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Specialist Homelessness Prevention Coordinator - Mental Health - Ealing.pdf (187.08 KB) </li></ul>

Specialist Homelessness Prevention Coordinator

The Vacancy Be Part of Positive Outcomes for Young People We're looking for a Youth Development Coach to join our team at The Foyer, Malvern, supporting young people aged 16-25, including care leavers. You'll play a vital role in helping them overcome challenges, develop life skills, and take confident steps toward independence. You'll offer both emotional and practical support - whether that's helping someone build a life skills plan, navigate a tough conversation, or signposting them to local mental health, education, or housing services when extra help is needed. You'll never be doing it alone - you'll work alongside a supportive team and a wider network of professionals to make sure every young person gets the right help, at the right time. You'll ensure our young people aren't navigating challenges alone whilst they feel safe, respected and empowered where they live. The role includes having a strong understanding of safeguarding and being able to identify when someone might be at risk, as well as recognising and addressing issues early - always with a supportive, restorative approach. You'll work closely with internal teams and external services to make sure our young people feel safe, respected, and empowered where they live. This is a part-time role (25.75 hours per week), working a mix of day and evening shifts, including weekends and bank holidays. Shifts typically run from 8:30am to 5:30pm or 5:00pm to midnight plus 7 sleep-ins per month, with £5,506 annual sleep-in allowance. We know working with young people can bring unexpected challenges, which is why you'll never be left without support: <ul> <li>You'll be part of a buddy system from day one and with regular check ins with your manager</li></ul><ul> <li>Lone working procedures are in place and regularly reviewed. Your safety and wellbeing is not compromised</li></ul><ul> <li>Full PPE is provided when needed</li></ul><ul> <li>Our out-of-hours support team is available</li></ul>About You You'll be someone who genuinely wants to support young people in building brighter, more independent futures. With a calm, confident approach and a caring nature, you'll bring positivity and purpose to each interaction. You don't need to come from a youth-specific background - if you've worked in housing, care, or support roles, you'll already have valuable skills that transfer well. What matters most is that you're resilient, committed, and ready to make a difference. You'll also have good digital skills, and you'll be confident keeping accurate records, writing reports, and communicating effectively both face to face and in writing. You'll also have; <ul> <li>an understanding of safeguarding and anti-social behaviors</li></ul><ul> <li>You'll know how to set and maintain strong professional boundaries</li></ul><ul> <li>You'll bring a kind, proactive attitude, and build trust with the young people you support</li></ul><ul> <li>Drivers License and access to a car is preferred however there is some flexibility on this</li></ul>Due to our commitment to safeguarding, an Enhanced DBS will be required. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Young People's Housing Support Worker (Malvern)

Job Title: Learning &amp; Development Officer Location: London / Some Hybrid / Travel within the UK Full time / 37.5 hours per week Permanent Salary: Up to £55,000 Dependant on Experience. We're looking for a Learning &amp; Development Officer to join our Organisational Development team based in central London with travel to all HCA Healthcare UK Facilities. Our organisational development team support our colleagues to develop within the roles, they are in, or to broaden their experience and progress into a new area of the business alongside underpin their success into a more senior role. Supporting our colleagues to realise their goals and ambitions. The team strive to make a positive difference to both the colleague and patient experience every day through the design and delivery of a wide range of management, leadership, induction and interpersonal skills development support to help all HCA UK colleagues to learn and grow and be their best every day. As a Learning &amp; Development Officer you will work closely with the Head of Leadership Development and Chief of Development (OD) to deliver the strategy, operational plans and agreed actions for Organisational Development. Partnering and Consulting with Senior Leadership and HR stakeholders in Hospitals and business areas across the network the Learning and Development Officer identifies, develops and delivers the learning and development key deliverables that meet agreed organisational priorities. The primary accountabilities of this role are: The design, facilitation (virtually and in-person) and evaluation of a broad range of end-end learning and development solutions including management, leadership and interpersonal skills to strengthen management, leadership and organisational capability. Building and fostering strong relationships through partnering and consulting with Senior Leadership and HR stakeholders to ensure development support is operationally and strategically aligned. Leading the apprenticeship, digital learning and performance management agenda including the management of partnerships with external training providers who deliver levy funded development support. This role will require travel and a minimum of three days in central London every week. Consequently, applicants should be located no more than a one-hour commute from central London and be prepared for frequent travel to Birmingham and Manchester. Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Organisational Development team, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What you'll do: Business Partnering &amp; Consulting: Build and maintain strong relationships with facility HR and Senior Leadership Teams, understanding their priorities to align real-time learning and development support with your operational and strategic business priorities. Identify skills gaps, leadership needs, and opportunities for growth. Providing expert recommendations on designing and delivering tailored learning solutions to address challenges, realise opportunities and enable positive change. Development Support of our learning design and facilitation: Design, facilitate, and implement tailored, innovative end-end learning solutions including high-quality, evidence-based development programmes and resources for colleagues and managers across all levels, promoting leadership capabilities and professional growth. Facilitation (in-person and virtual) and evaluation of blended learning and development activities (including senior audiences) across all HCA UK facilities including: <ul><li>A suite of leadership and management programmes </li><li>Corporate induction (every Monday) </li><li>A wide range of bitesize interpersonal/ soft skills sessions </li><li>Bespoke solutions to address organisational and facility challenges &amp; opportunities </li><li>Coaching and mentoring training </li><li>Career Development Training </li><li>Ensure processes are implemented and followed to measure business impact and return on investment of learning solutions which is then communicated to key stakeholders. </li></ul>Lead on our Apprenticeship Workstream: Develop and oversee the apprenticeship strategy in line with organisational priorities and external requirements. Managing the onboarding, and progression of apprentices, ensuring compliance with apprenticeship standards and provide 'on-programme' support to apprentices and their line managers. Building strong relationships with external training providers, ensuring high-quality delivery and monitoring outcomes. Lead on Digital Learning &amp; performance Management Conversations Workstreams: Work with the Head of Leadership Development and Chief of Development (OD) to shape and align digital learning strategies with broader organisational and L&amp;OD objectives. Leading on the design and implementation of engaging and interactive digital development support adapting to the evolving needs of the business or emerging technologies. Ensure process implementation and communicate this to stakeholders across the business. Performance Management: Supporting the development and refinement of performance management conversations framework, including appraisals, feedback processes, and alignment to career pathways, and talent development. What you'll bring: <ul><li>A relevant degree or full CIPD Accreditation at level 5 or above. </li></ul><ul><li>Experience or accreditation in coaching </li></ul><ul><li>Significant career experience in the design and delivery of management and leadership programmes alongside induction and developmental support. To include remote and face to face facilitation. Ideally within healthcare. </li></ul><ul><li>Exceptional abilities in managing stakeholders up to executive level and external training providers. </li></ul><ul><li>Demonstrative career experience in the development of strategy and project management. </li></ul><ul><li>Experience and understanding of how to develop and leverage learning management systems </li></ul><ul><li>Excellent verbal and written communication skills, with the ability to present clear, well-structured reports and briefs </li></ul><ul><li>Flexibility and pragmatism ability to deal with ambiguity. Presents logical recommendations, aligning expert subject matter advice with business priorities </li></ul><ul><li>A self-motivated, innovative thinker who is able to operate independently with a clear focus on results. Alongside working at pace. </li></ul><ul><li>Experience of working within a large corporate business environment, ideally healthcare but not essential. </li></ul>Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Learning &amp; Development Officer you'll be eligible for: <ul><li>25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you</li><li>Private Healthcare Insurance for treatment at our leading hospitals</li><li>Private pension contribution which increases with length of service</li><li>Season Ticket Loan and Cycle to Work scheme</li><li>Group Life Assurance from day one</li><li>Critical illness cover</li><li>Enhanced Maternity and Paternity pay</li><li>Corporate staff discount for all facilities including Maternity packages at The Portland</li><li>Comprehensive range of flexible health, protection and lifestyle benefits to suit you</li><li>Discounts with over 800 major retailers</li></ul>Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: <ul><li>Unique and Individual: We recognise and value everyone as unique and individual</li><li>Kindness and compassion: We treat people with kindness and compassion</li><li>Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness</li><li>Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity</li></ul>Reasonable adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. #LI-RB1

Learning and Development Officer

The role As an Intensive Housing and Substance Use Worker, you will provide support for customers to access accommodation alongside substance use recovery and treatment options. You'll create and deliver specialist support packages and housing plans to ensure that customers have access to appropriate accommodation, substance use treatment and support to maintain their accommodation and recovery. You'll oversee a personal budget to use creatively - to overcome barriers to housing and treatment that customers may face. Job requirements <ul> <li>Be the lead in a customer's support. Establish their risk, need and requirements, before coordinating essential accommodation, substance use services, mental health support and other relevant services depending on the customer's needs.</li> <li>Advocate for the customer's access into services, challenging any barriers and exclusions that they may face.</li> <li>Encourage their engagement in both internal and external services, and think creatively to come up with solutions to overcome a lack of engagement.</li> <li>As appropriate, work with customers to set, manage, and spend a personal budget to achieve the objectives set out in their support plan.</li> <li>Organise and chair multi-disciplinary team meetings with a range of professionals from relevant statutory, voluntary and community services, striving to achieve fair access and positive outcomes for customers.</li> <li>Develop and maintain an in-depth knowledge of the local services available for people with multiple and complex needs.</li></ul>What we're looking for <ul> <li>Educated to GCSE level and/or have a good level of maths and English.</li> <li>At least 2 years' experience of supporting adults with complex needs such as substance use, homelessness, mental health, offending and other vulnerabilities.</li> <li>Experience working with confidential and complex information, following data protection laws.</li> <li>Managing complex and difficult situations in relation to people.</li> <li>Liaising with and co-ordinating the work of several individuals and/or agencies to achieve effective outcomes.</li> <li>Ability to manage a personal budget and use this innovatively.</li> <li>Have knowledge of working within professional boundaries, standards, and safeguarding practices.</li> <li>Great communication, problem-solving, organisation and time management skills, being able to prioritise high risk cases.</li> <li>Basic understanding of Microsoft Office, including Outlook, Word, Excel and Access.</li> <li>Ability to travel to multiple buildings with a full UK driving license and willingness to use own vehicle for business purposes, with business insurance.</li> <li>Ability to work flexibly including mornings, evenings and occasional weekends including bank holidays.</li> <li>DBS check.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go so might close the application process early if we find the right person. #Stoke #StokeonTrent #FullTime #GreatBenefits #JobsThatGiveBack #SubstanceUse #Homelessness #ComplexNeeds #IntensiveSupport #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Intensive Housing and Substance Use Worker

The vacancy Hours: 35 per week Shift Pattern: Mon - Fri 9:00 - 17:00 or 9 day fortnight - 70 hours over 2 weeks Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing</li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people</li> <li>Experience of Housing Management &amp; Maintenance</li> <li>Experience of Housing aid and advice</li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information</li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths</li> <li>Substantial administrative experience</li> <li>Sound knowledge of Health and Safety legislation</li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations</li> <li>Fluent Bengali Speaker would be desirable</li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme</li> <li>Holiday pay</li> <li>Holiday purchase scheme</li> <li>Occupational Sick Pay</li> <li>Occupational Maternity/Paternity Pay</li> <li>Health Cash Plan</li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure)</li> <li>Income protection</li> <li>Eye care vouchers</li> <li>Car lease scheme</li> <li>Cycle to Work scheme</li> <li>Employee Assistance Programme</li> <li>Support to progress and develop</li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications is 4 May 2025 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

The Role: Housing Support Assistants provide a welcoming, initial interface as the first point of contact for all housing enquiries from a broad range of stakeholders, including University staff, students, visiting scholars and private sector landlords. With a sound understanding of the leasing process and tenancy management, they will provide supporting information and advice as required, supporting prospective University tenants through the application process and making the customer journey as simple and effective as possible. This role will represent both Housing Services and key responsibilities include; providing prompt, professional and informative responses to all enquiries; identifying housing options and signposting customers to both internal and external solutions as appropriate; confirming the eligibility of customers for University housing and advising on the application process; supporting the advertising and marketing of all University housing, as well as handling enquiries for the private sector and Colleges. About you: In order to succeed in this role, you will join us with <ul> <li>Demonstrable experience in a customer facing role, used to managing a broad range of enquiries and operating in a customer focussed, reception environment.</li> <li>An ability to rapidly assimilate information and processes in respect to the University, the Cambridge property market, and Housing Services processes.</li> <li>An understanding of UK tenancy management processes and procedures, including a basic understanding of Housing Legislation.</li> <li>Clear, confident and effective communication skills, both verbal and written.</li> <li>An ability to identify specific Housing issues and needs and deliver tailored solutions accordingly.</li> <li>Competent in the use of Microsoft and database packages, including tenancy management software systems.</li> </ul>Benefits of working at the University of Cambridge include: <ul> <li>Competitive rates of pay with automatic service related pay progression and annual cost of living increases;</li> <li>Generous annual leave allowance</li> <li>Flexible working opportunities;</li> <li>Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries)</li> <li>An auto-enrolment pension scheme, with a generous employer contribution;</li> <li>Travel benefits and retail discounts at over 2,000 local and national stores;</li> <li>Schemes to support with relocation</li> </ul>Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online. If you have any questions about this vacancy or the application process, please email Estates Division on <a href="mailto:EDR@admin.cam.ac.uk" target="_blank">EDR@admin.cam.ac.uk</a> Please quote reference BA45729 on your application and in any correspondence about this vacancy. The University actively supports equality, diversity and inclusion and encourages applications from all sections of society. The University has a responsibility to ensure that all employees are eligible to live and work in the UK. Further information <ul> <li> Further Information - Housing Support Assistant </li></ul><a href="https://hrsystems.admin.cam.ac.uk/recruit-ui/apply/BA45729" target="_blank"></a>

Housing Support Assistant x2

Job Description Are you a strategic leader with a passion for delivering exceptional housing services? The Guinness Partnership has a new opportunity for a Head of Housing Operations. Based in London, Oldham or one of our regional offices, you will be responsible for providing the direction, leadership and overall management of our Customer Liaison Service nationally, who provide services to more than 130,000 customers living in 70,000 homes across England. You will be leading a team of 8 Regional Heads of Service. This is an exciting time to join us, as the Head of Housing Operations, you will have the opportunity to drive real change and further improve our service to Guinness residents. You will be responsible for developing and delivering the strategic plans to deliver an excellent resident experience and creating a culture that supports and develops employees. We know that how we do things is just as important as what we do. You'll not only be an inspirational leader that can think strategically, you'll also have the determination to ensure that Guinness achieves KPIs and delivers high performance consistently. The role will require national travel, the successful candidate will regularly be in London over the coming months. Essential experience: <ul> <li>Proven senior management experience and strong operational skills, in a large, complex housing or similar organisations.</li> <li>Proven track record of achieving KPIs, delivering high performance and sustained customer satisfaction.</li> <li>Experience of strategic and operational planning, collaborative working and leading the delivery of high-quality customer focused services.</li> <li>Experience of leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture.</li> <li>Experience of budget setting, management and control.</li> <li>Understanding of health and safety, risk and regulatory requirements for a housing association.</li> <li>Experience of delivering exceptional service to a diverse range of customers through others.</li> <li>Excellent written, verbal and inter-personal communication skills across large teams/ in complex organisations.</li> <li>Strong stakeholder management and influencing skills.</li></ul>Desirable experience: <ul> <li>Experience of continuous improvement methodologies.</li> <li>Relevant coaching skills</li></ul>Qualification requirements: <ul> <li>Educated to degree level or equivalent</li> <li>CIH Level 5 qualified (or working towards)</li></ul>To find out find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and covering letter that details how you meet the essential criteria. First stage interviews to held over MS Teams on Friday 2nd &amp; Tuesday 6th May. Second stage interviews to be held in our London office on Monday 12th May. If the successful candidate is based in our London office, they will also receive a £6000 Local Job Supplement in addition to the advertised salary. INDTGP TJTGP

Head of Housing Operations

Job Description Are you a strategic leader with a passion for delivering exceptional housing services? The Guinness Partnership has a new opportunity for a Head of Housing Operations. Based in London, Oldham or one of our regional offices, you will be responsible for providing the direction, leadership and overall management of our Customer Liaison Service nationally, who provide services to more than 130,000 customers living in 70,000 homes across England. You will be leading a team of 8 Regional Heads of Service. This is an exciting time to join us, as the Head of Housing Operations, you will have the opportunity to drive real change and further improve our service to Guinness residents. You will be responsible for developing and delivering the strategic plans to deliver an excellent resident experience and creating a culture that supports and develops employees. We know that how we do things is just as important as what we do. You'll not only be an inspirational leader that can think strategically, you'll also have the determination to ensure that Guinness achieves KPIs and delivers high performance consistently. The role will require national travel, the successful candidate will regularly be in London over the coming months. Essential experience: <ul> <li>Proven senior management experience and strong operational skills, in a large, complex housing or similar organisations.</li> <li>Proven track record of achieving KPIs, delivering high performance and sustained customer satisfaction.</li> <li>Experience of strategic and operational planning, collaborative working and leading the delivery of high-quality customer focused services.</li> <li>Experience of leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture.</li> <li>Experience of budget setting, management and control.</li> <li>Understanding of health and safety, risk and regulatory requirements for a housing association.</li> <li>Experience of delivering exceptional service to a diverse range of customers through others.</li> <li>Excellent written, verbal and inter-personal communication skills across large teams/ in complex organisations.</li> <li>Strong stakeholder management and influencing skills.</li></ul>Desirable experience: <ul> <li>Experience of continuous improvement methodologies.</li> <li>Relevant coaching skills</li></ul>Qualification requirements: <ul> <li>Educated to degree level or equivalent</li> <li>CIH Level 5 qualified (or working towards)</li></ul>To find out find out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and covering letter that details how you meet the essential criteria. First stage interviews to held over MS Teams on Friday 2nd &amp; Tuesday 6th May. Second stage interviews to be held in our London office on Monday 12th May. If the successful candidate is based in our London office, they will also receive a £6000 Local Job Supplement in addition to the advertised salary. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Do you have experience supporting vulnerable people and those with complex needs? Or are you looking to begin a career in supporting young people? Want to have an earning potential of up to £30,000 a year? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Support Worker who shares our purpose, to join our expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across Swindon and Wiltshire. We have properties over the county, and we need people who are flexible to work from any of these locations. Please note that successful applicants will need a full UK drivers licence and access to their own vehicle. We are looking for someone to work Full-time (37.5 hours per week) on a rota basis. We need people who are flexible to work varying shifts including mornings, evenings and alternate weekends. Part-time and bank hours are also available. We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills, empowering them to advance their aspirations with greater confidence and capability. Why should you consider this opportunity? <ul><li>Work within a fun, established and very supportive team.</li><li>Management support from a very well established and tight knit senior management team with decades of experience.</li><li>Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll Re-enforce, positive support being delivered and establish the same standards in new placements. Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills. Safeguard them from any potential danger, harm, or abuse. Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers. Have a Resilient nature, with the ability to keep a positive mindset even when times get tough. While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm and caring demeanour. We understand that people might hesitate to apply for a job if they don't check every box, but if you have most of the skills we're seeking, we encourage you to apply-you could be exactly who we need! If you have any special access requirements or other support needs throughout the application process (including an interview), please contact us so that we can let you know how we can support you. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer CCP are committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career - choose CCP. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover(3 times your annual salary in the event of your death)</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Support Worker (Job ID 950) Hours: Full-time is 37.5 hours a week. Shifts are on a rota basis including some weekends and Sleep shifts. Some part time hours available. Contract: Permanent Location: Various locations across Swindon and Wiltshire. Pay: £24,570 per year. Plus an additional £8,320 per year if completing two sleep shifts in a week (£80 Sleep per sleep shift). Bank is £12.60 per hour, plus holiday pay accrual Closing Date: 11:59pm 5th May 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Support Worker - Independent Living Services

Do you have experience supporting vulnerable people and those with complex needs? Or are you looking to begin a career in supporting young people? Want to have an earning potential of up to £30,000 a year? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Support Worker who shares our purpose, to join our expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across Gloucestershire. We have properties over the county, and we need people who are flexible to work from any of these locations. Please note that successful applicants will need a full UK drivers licence and access to their own vehicle. We are looking for someone to work Full-time (37.5 hours per week) on a rota basis. We need people who are flexible to work varying shifts including mornings, evenings and alternate weekends. Part-time and bank hours are also available. We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills, empowering them to advance their aspirations with greater confidence and capability. Why should you consider this opportunity? <ul><li>Work within a fun, established and very supportive team.</li><li>Management support from a very well established and tight knit senior management team with decades of experience.</li><li>Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll Re-enforce, positive support being delivered and establish the same standards in new placements. Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills. Safeguard them from any potential danger, harm, or abuse. Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers. Have a Resilient nature, with the ability to keep a positive mindset even when times get tough. While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm and caring demeanour. We understand that people might hesitate to apply for a job if they don't check every box, but if you have most of the skills we're seeking, we encourage you to apply-you could be exactly who we need! If you have any special access requirements or other support needs throughout the application process (including an interview), please contact us so that we can let you know how we can support you. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer CCP are committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career - choose CCP. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover(3 times your annual salary in the event of your death)</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Support Worker (Job ID 952) Hours: Full-time is 37.5 hours a week. Shifts are on a rota basis including some weekends and Sleep shifts. Some part time hours available. Contract: Permanent Location: Various locations across Gloucestershire. Pay: £24,570 per year. Plus an additional £8,320 per year if completing two sleep shifts in a week (£80 Sleep per sleep shift). Bank is £12.60 per hour, plus holiday pay accrual Closing Date: 11:59pm 6th April 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Do you have experience supporting vulnerable people and those with complex needs? Or are you looking to begin a career in supporting young people? Want to have an earning potential of up to £30,000 a year? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Support Coordinator who shares our purpose, to join our expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across South Gloucestershire. We have properties in predominately Bristol and Yate, and we need people who are flexible to work from any of these locations. Please note that successful applicants will need a full UK drivers licence and access to their own vehicle. We are looking for someone to work Full-time (40 hours per week) on a rota basis. We need people who are flexible to work varying shifts including mornings, evenings and alternate weekends. Part-time and bank hours are also available. We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills, empowering them to advance their aspirations with greater confidence and capability. Why should you consider this opportunity? <ul><li>Work within a fun, established and very supportive team.</li><li>Management support from a very well established and tight knit senior management team with decades of experience.</li><li>Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll Re-enforce, positive support being delivered and establish the same standards in new placements. Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills. Safeguard them from any potential danger, harm, or abuse. Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers. Have a Resilient nature, with the ability to keep a positive mindset even when times get tough. While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm and caring demeanour. We understand that people might hesitate to apply for a job if they don't check every box, but if you have most of the skills we're seeking, we encourage you to apply-you could be exactly who we need! If you have any special access requirements or other support needs throughout the application process (including an interview), please contact us so that we can let you know how we can support you. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer CCP are committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career-choose CCP. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover(3 times your annual salary in the event of your death)</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Support Worker (Job ID 949) Hours: Full-time is 40 hours a week. Shifts are on a rota basis including some weekends and Sleep shifts. Part time and bank hours also available. Contract: Permanent Location: Various locations across South Gloucestershire, mostly Bristol and Yate. Pay: £26,208 per year. Plus an additional £8,320 per year if completing two sleep in shifts a week (£80 per sleep shift). Part time will be pro rata. Bank is £12.60 per hour, plus holiday pay accrual Closing Date: 11:59pm 5th May 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Support Coordinator - Independent Living Services

Do you have experience supporting vulnerable people and those with complex needs? Or are you looking to begin a career in supporting young people? Happy to travel to various homes across Herefordshire? We may have just the role for you... Come and join a Charity focused on people rather than profit. We are looking for a Support Worker who shares our purpose, to join our expanding Independent Living Services Team where we house and support young people 16+ under Local Authority Care across Herefordshire. We have properties over the county, and we need people who are flexible to work from any of these locations. Please note that successful applicants will need a full UK drivers licence and access to their own vehicle. We are looking for someone to work Full-time (37.5 hours per week) on a rota basis. We need people who are flexible to work varying shifts including mornings, evenings and alternate weekends. Part-time and bank hours are also available. We provide bespoke support packages to suit a broad range of young people ranging from 24/7 to a few hours per week. Our focus is to provide the highest quality of support in line with Ofsted Standards. We aim to enhance individuals' independence skills, empowering them to advance their aspirations with greater confidence and capability. Why should you consider this opportunity? <ul><li>Work within a fun, established and very supportive team.</li><li>Management support from a very well established and tight knit senior management team with decades of experience.</li><li>Career growth, join a service which has grown in the last 5 years from a few properties to 20+ across 5 counties.</li></ul>You'll Re-enforce, positive support being delivered and establish the same standards in new placements. Provide a strengths-based, trauma-informed approach to empower young people in improving independent living skills. Safeguard them from any potential danger, harm, or abuse. Accurately document notes on our computer system and ensure seamless communication with support staff for effective handovers. Have a Resilient nature, with the ability to keep a positive mindset even when times get tough. While the role may present challenges, the rewards of witnessing the positive impact of your guidance and support on these young lives are truly extraordinary. To excel in this position, you'll need to be flexible, patient, resilient, and professional, approaching your duties with a calm and caring demeanour. We understand that people might hesitate to apply for a job if they don't check every box, but if you have most of the skills we're seeking, we encourage you to apply-you could be exactly who we need! If you have any special access requirements or other support needs throughout the application process (including an interview), please contact us so that we can let you know how we can support you. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them. About Us Established in 1989, Caring for Communities and People (CCP) is a registered charity propelled by an unwavering commitment to addressing homelessness, family breakdown, and social exclusion. We are driven by our values-based approach, caring deeply about the individuals and families we serve. Our supportive programs aim at developing long-term solutions to societal challenges. Over the years, we've consistently made tangible impacts in communities across Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon. What We Offer CCP are committed to your progression. With comprehensive training, a range of benefits and a welcoming workplace, you'll join a community of seasoned professionals who are genuinely excited about supporting your progress. Make the transformative choice for your career - choose CCP. Why join us? <ul><li>25 days holiday, plus public holidays, with an additional day added per year and option to purchase more^</li><li>Enhanced pension (5% employer contribution)</li><li>Enhanced sick pay (up to 30 days full pay and 30 days half pay)</li><li>Life Assurance cover(3 times your annual salary in the event of your death)</li><li>Free subscription to Benenden healthcare cashback plan or Perkbox discounts</li><li>Investors in People Gold accredited employer, committed to making the workplace better for you.</li><li>Comprehensive induction and ongoing training and development.</li><li>Option to join various groups, including Proud2Be, Green Impact, Health &amp; Safety, and Health and Wellbeing.</li><li>In-house Workplace Welfare Manager for support when needed.</li><li>We make an Impact, check our latest report <a href="https://impact.ccp.org.uk/" target="_blank">https://impact.ccp.org.uk/</a></li></ul>(Benefits are for contracted staff only not bank workers) Are Your Values Aligned with Ours? We look for staff who embody our SPIRIT values: Show gratitude and appreciation of others. Demonstrate personal and professional Pride. Integrity is everything. Reflect and learn. Continuous Improvement. Take your best self wherever you go. How to Apply If you're ready to make a meaningful difference and share our values, click the apply button to start your journey with CCP. Application Information: Position: Support Worker (Job ID 951) Hours: Full-time is 37.5 hours a week. Shifts are on a rota basis including some weekends and Sleep shifts. Some part time hours available. Contract: Permanent Location: Various locations across Hereford. Pay: £24,570 per year. Part-time will be pro rata. Bank is £12.60 per hour. Closing Date: 11:59pm 5th May 2025 - CCP reserves the right to close the job advert early if needed. CCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP. Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure &amp; Barring Services, paid for by CCP. Please review the attached job attachments for further insights. ^Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing additional holidays is capped at 5 per year. ^^Contracted staff only. Business mileage (45p a mile) is paid for any daily miles over and above the distance from your home to the allocated workplace location and back. You'll need a well-maintained vehicle with valid tax, MOT and Insurance covering business use. INDHP

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Florian House, Ipswich - Covering Ipswich and the surrounding areas £32,887 - £34,617 per year 37.5 hours per week - Monday to Friday, 9:00am - 17:00pm We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 6 Housing Officers and an Area Manager based at Florian House in Ipswich. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working. The role of Housing Officer will include: <ul> <li>Responsible for a patch consisting of general needs, home for older people and affordable housing properties</li> <li>Effective management of anti-social behavior cases </li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions </li> <li>Excellent communication and customer care skills</li> <li>Proven experience of good practice resident involvement activities</li> <li>Excellent understanding of written and spoken English</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave </li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 28 April 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Bank Project Worker The Maples, Barnstaple, EX32 £13.34 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service, The Maples, Barnstaple. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, tenancy, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223865 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Bank Homeless Project Worker

Bank Project Worker Howell Road, Exeter £13.34 per hour Hours as and when required Sanctuary Supported Living is delighted to be recruiting for a Bank Project Worker at our Homelessness Service at Howell Road in Exeter. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, tenancy, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Bank Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223870 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering support to our residents. Key Accountabilities will include: <ul> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Ensure a consistent approach to customer care is adopted,</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li></ul>You must have a full UK driving licence with access to a vehicle. You will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Estates Co-ordinator Wycombe Hospital, High Wycombe Full time - 37.5 hours per week Salary - up to £26,000.00 depending on experience plus Serco benefits. Serco are recruiting for an Estates Co-ordinator to join our team based in Wycombe Hospital. This role will be to support Serco's Estate team in allocation, delivering, closure of planned and reactive maintenance works on site in an accurate, compliant, well organised and professional manner. To understand the technical nature of both compliance and remedial works requirements ensuring resolution of all elements. An integral element of this role will be working closely with the Concept Evolution CAFM system to ensure full compliance across the contract. About us: Buckinghamshire Healthcare NHS Trust provides nationally recognised services focusing on providing the right care, in the right place, at the right time. Wycombe is one of the Trust's acute hospitals and its main site for planned (elective) surgery. It also provides specialist treatment for patients with heart conditions, strokes, cancer and urological conditions and has an Urgent Treatment Centre, all staffed by a dedicated team of healthcare professionals. The hospital design combines several buildings from traditional to modern facilities with a commitment to high-quality patient care. Serco, in providing hard FM services to part of the Trusts estate through a site-based team provides outstanding, person-centred care that is both effective and dependable. We are eager to grow this amazing team by welcoming positive and skilled individuals who are seeking opportunities in their preferred fields. Main Accountabilities: <ul> <li>Responsible for supporting the allocation and delivery of the Estates planned and reactive maintenance service using the CAFM system</li> <li>Responsible for ensuring that the resources required to undertake planned or reactive works are efficiently utilised and allocated in accordance with contractual priorities.</li> <li>Responsible for ensuring proactive monitoring of the work of the Estates staff, and that their work is undertaken to the documented standards, within timescales and to high levels of user satisfaction.</li> <li>Responsible for ensuring all planned and reactive maintenance tasks are accurately and completely closed, with the required evidence, on the CAFM system.</li> <li>Responsible for supporting the schedule of planned activity for statutory compliance is correctly upload within the Planned maintenance programme.</li> <li>To understand the technical nature of the work we undertake.</li> <li>To assist driving performance and efficiency.</li> <li>To answer incoming calls (and emails) for Estates (between 0800 - 1700 weekdays) in a friendly and professional manner, updating the Helpdesk and CAFM system and allocating reactive jobs, providing updates and technical detail to requesters.</li> <li>Log Estates requests and providing assistance to the helpdesk as required.</li> <li>Review compliance and PPM technical paperwork, upload and close when all contract requirements are met, log remedial works and track completion within the appropriate timeframes</li> <li>Responsible for purchasing and procurement for Estates teams through Guided Buying and purchasing systems. Appropriately raise purchase orders in line with Serco policy and in line with delegated authority levels. Ensure relevant invoices are correctly receipted.</li> <li>To support and take notes in meetings, either face to face or via Teams as required.</li> <li>Manage the Estates filing systems, and any other ad-hoc administration requests as required.</li> <li>Support or deliver the production of reports and activities in support of contract governance as requested.</li> <li>Provide administration support.</li></ul>What you'll need to do the role: <ul> <li>Previous experience working within a similar FM role or environment</li> <li>Technical understanding of building services </li> <li>Excellent communication skills - builds strong relationships within the team and across the contract. Possesses excellent written and verbal communication skills</li> <li>Highly detailed, conscientious and delivery focused</li> <li>Excellent organisational ability with superior time management skills and the capacity to work independently to deliver results with initiative, responsibility and discretion</li> <li>Demonstrates a flexible approach to work, is self-motivated with the ability to juggle multiple priorities</li> <li>Excellent IT skills, particularly in MS Outlook, Excel, Powerpoint and Word.</li> <li>Concept Evolution or CAFM experience is desirable, however full training will be provided</li> <li>Able to understand purchasing systems </li> <li>Attention to detail </li> <li>Able to communicate well with the various parties involved with the delivery of planned and reactive maintenance i.e. in-house supervisors and maintenance staff, contractors, clients, Facilities colleagues in Serco, UHSB and the Trust.</li></ul>What we offer <ul> <li>Up to 6% contributory pension scheme. </li> <li>25 days annual leave plus bank holidays. </li> <li>A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. </li> <li>Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. </li> <li>A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. </li> <li>Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. </li> <li>Interesting and enjoyable work. </li> <li>Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. </li></ul>About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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