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A place to create moments that matter&nbsp;Location: Ballard Court, Camberley, OnsiteSalary:&nbsp;£31,947 per annum including regional uplift.&nbsp;Permanent, 35 hours per week, Monday – Friday 9am-5pm.&nbsp;Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.&nbsp;&nbsp;It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.&nbsp;&nbsp;&nbsp;For a career that means more and makes a meaningful impact on society, this is the place to be.&nbsp;&nbsp;The roleAt a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes&nbsp;everyone deserves a place to call home - and is committed to making that a reality.As a&nbsp;Specialist Housing Partner (Scheme Manager), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.What You’ll Do:<ul><li>Be a visible, supportive presence in our schemes, building strong relationships with residents.</li><li>Work closely with lettings teams to ensure smooth move-ins and positive first impressions.</li><li>Encourage community engagement and help residents live independently for as long as possible.</li><li>Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.</li><li>Collaborate with internal teams and external partners to deliver joined-up support.</li></ul>Why This Role Matters:You won’t just be managing housing - you’ll be&nbsp;creating safe, supportive environments&nbsp;where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.To view/download the Specialist Housing Partner (Scheme Manager) job description please click <a href="https://www.accentgroup.org/media/sytm1hfb/specialist-housing-partner.pdf" target="_blank">here</a>.SalaryThe Specialist Housing Partner&nbsp;(Scheme Manager) salary is&nbsp;£29,580 per annum&nbsp;for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.Plus a regional uplift of £2,367 per annum.About you&nbsp;&nbsp;<ul><li>Experience delivering housing management services within a specialist or generic housing context.</li><li>CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience</li><li>Strong understanding of anti-social behaviour management and rental income collection processes.</li><li>Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.</li><li>Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.</li><li>Knowledge of safeguarding practices within a housing context.</li><li>Regular business travel will be necessary to other Accent sites and off-site meetings as required.</li></ul>Successful candidates will under go a DBS check.InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.&nbsp;Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Specialist Housing Partner (Scheme Manager)

Vacancy DescriptionAn opportunity has arisen within The Housing Services Team for a Regulatory Compliance Manager.Are you looking for a role that will actively invest in your professional development?Are you looking for a role with variety, where you can be relied on for your expertise and experience?Do you have experience of managing a team in a fast-paced environment?Operational Duties &amp; Accountabilities- As part of the Housing management team, you will support the Head of Service in the success of the Compliance Team, creating excellent partnerships, leading a knowledgeable and customer focused team.- We need an enthusiastic, driven individual to manage the Compliance Team in line with current regulations and council policy, &nbsp;delivering &nbsp;responsive, cyclical, and planned maintenance programs including gas, electric, fire, &nbsp;asbestos, water hygiene and lifts.- Ensure that all homes and common areas within the local authority's housing service, which manages 5000 homes, are compliant with the Regulator of Social Housing's Safety and Quality Standard and all relevant legislation and regulations related to health and safety.- You will formulate and execute comprehensive strategies, policy and processes to ensure the effective management of compliance and lead on initiatives to continuously improve service delivery, enhance operational efficiency, and adopt best practices in compliance and technical services.- Lead and manage a team of compliance professionals, fostering a culture of compliance and continuous improvement within the team, provide guidance, support, and professional development opportunities for team members. Identify and address any resource gaps and allocate resources effectively to meet service delivery targets.- Assist with procuring new compliance contracts and be responsible for the compliance expenditure, budgets providing regular financial and data reports to senior management.- Oversee the effective management of contracts, KPI’s and departmental objectives.Closing date for applications: 09:00am on Monday 4th August 2025Interview date: Week Commencing Monday 11th August 2025In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.How to applyTo apply for this vacancy, click the “Apply Online” link.If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Regulatory Compliance Manager

Job reference: 000561Salary: £42,708-£44,711 (pay award pending)Department: Communities DepartmentLocation: Atlas HouseEmployment type: PermanentDivision: HousingHours Per Week: 37Weeks per year: 52.143Do you want to work in a successful team, delivering at pace? Are you looking for a career defining role where you can make a real difference, and contribute to accelerating the delivery of the borough’s significant growth plans?Situated at the heart of the Northwest and part of the Liverpool City Region, St Helens is a borough with ambitious plans for substantial regeneration and growth over the coming years. With proposals for delivery of over 9,000 new homes by 2035, transformational town centre masterplans in development, a cutting-edge programme of active and sustainable transport infrastructure and a growing focus on the role place-making can make in addressing the impacts of climate change, there has never been a more exciting time to join our ambitious, friendly and welcoming team.St Helens has a new Housing Strategy and Local Plan which together set out the Council’s vision for housing in the borough – Quality and Accessible Homes for All.We are now looking for an ambitious, dynamic candidate with relevant experience to lead on the development and implementation of the Council’s strategic housing initiatives.The successful applicant will work with stakeholders internally and externally to bring forward market led and affordable housing development opportunities within the borough and help turn vision into reality.You will work with colleagues and partners to ensure a coherent cross-tenure approach to the Council’s housing policies and strategies and ensure our borough’s ambitious plans become reality.You will also work across the Housing and Growth teams to achieve quality homes of the right type in the right locations to meet the needs of existing residents and those looking to move to the borough.The above combined with our need for sustainability, working towards net zero and linking with active travel, means there has never been a more important time to get housing development right.Applicants will need to demonstrate that they are able to establish strong relationships and networks with a range of internal and external stakeholders, including developers and housing professionals.You will show a drive and commitment and a willingness to learn and adapt. In return, we offer flexible working allowing you to hybrid work from home as well as from an office setting.For an informal discussion, please contact Lee Norman, Head of Housing, on (01744)676230 or 07765226644.Housing serviceMaking a DifferenceWhatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..St Helens Borough Council | Jobs | Search here for your perfect career - Home Page

Strategic Housing Officer

London Borough of Hammersmith &amp; Fulham Salary: £92,775 - £108,258 Closing date: Monday 25 August, 23:59Shape the future of private housing in one of London’s most ambitious boroughs.Hammersmith &amp; Fulham is a borough of ambition, innovation, and inclusion. With the private rented sector now the largest form of housing in the borough, surpassing both homeownership and social housing, we are committed to ensuring that all residents, regardless of tenure, have access to safe, sustainable, and affordable homes.We are now seeking a dynamic and visionary Assistant Director, Housing Standards to lead our work in transforming the private rented sector and driving up housing standards across the borough.This is a strategic leadership role at the heart of our housing and regulatory services. You will be responsible for improving housing standards across all tenures, including council-owned homes, housing association properties, and the private rented sector, ensuring that every resident lives in a home that is safe, well-maintained, and fit for purpose.As the Council’s lead adviser on housing standards, you will lead the delivery of our new Private Rented Sector Policy. Focused on working collaboratively with residents and landlords, raising standards of quality, maintenance, and safety, driving robust and effective enforcement, building a more inclusive and accessible PRS and oversee licensing, regulation, and enforcement functions.You will work across departments in a matrix structure to influence and enable delivery and represent the borough at sub-regional, regional, and national levels, shaping housing policy and best practice.We’re looking for a strategic, experienced, and passionate leader who can inspire and lead high-performing teams in a complex, fast-paced environment. You will navigate political and stakeholder landscapes with confidence and credibility and drive service improvement and innovation with residents at the heart of delivery.Championing high standards and regulatory excellence across all housing tenures, &nbsp;bringing deep knowledge of housing regulation, enforcement, and policy, and a proven track record of delivering impactful change in housing or related services.For more information on this fantastic opportunity, please visit <a href="http://www.faerfield.co.uk/lbhf" target="_blank">www.faerfield.co.uk/lbhf</a>. To speak to one of our retained consultants, please contact Sean Anderson (<a href="mailto:sanderson@faerfield.co.uk" target="_blank">sanderson@faerfield.co.uk</a>) or Dawn Faulkner (<a href="mailto:dfaulkner@faerfield.co.uk" target="_blank">dfaulkner@faerfield.co.uk</a>) or call 0121 312 3755.

Assistant Director Housing Standards

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp;About you&nbsp;We’re looking for a highly organised and enthusiastic events co-ordinator to join CIH’s events team and play a key role in delivering high quality events across the UK. You’ll be someone who thrives in a fast-paced environment, can manage multiple tasks with confidence and have a keen eye for detail. If you’re a natural problem solver with a ‘can-do’ attitude and a passion for delivering exceptional experiences, we want to hear from you.&nbsp;In this role, you’ll be part of an operations team responsible for the smooth running of our conferences, virtual events and awards ceremonies. You’ll take the lead on event admin, supporting marketing campaigns and liaising with internal teams to ensure everything runs on time and to budget. &nbsp;With strong communication skills and a solution-focused mindset, you’ll collaborate with suppliers, delegates and partners to build and maintain relationships.&nbsp;You must be willing to travel and support events onsite across the UK when required.&nbsp;How to applyFor an informal chat about this role, please contact Alissia Brown, customer experience manager, <a href="mailto:Alissia.brown@cih.org" target="_blank">Alissia.brown@cih.org</a>. &nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications: Sunday 10 August 2025Interviews due to take place: Tuesday 19 and Wednesday 20 August 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Events coordinator x2

Location:CarlisleSalary:£32,061 - £32,597 per annum pro rataHours:Zero hoursContract:Permanent About this opportunity Cumberland Council is seeking a dedicated Homeless Accommodation Officer to support individuals and families across our emergency accommodation services. You'll play a vital role in providing housing-related support, conducting assessments, and ensuring safe, welcoming environments for residents. This is a hands-on role involving health and safety checks, property management, and collaborative work with internal teams and external partners to promote wellbeing and rehousing opportunities. We're looking for someone with experience in supported housing, a sound understanding of homelessness legislation, and a commitment to safeguarding and equality. A qualification in specialist supported housing and a full UK driving licence are essential. In return, you'll be part of a supportive team culture, working on a rolling shift rota with access to training and development opportunities. If you're ready to help shape brighter futures, we'd love to hear from you! This role is available on a permanent basis. Who we're looking for We're looking for individuals who embody our organisation's core values: ambitious,collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We're also about potential over perfection and we can help you grow in the role and thrive in your career. Be sure to take a look at the post specification (below) for the essential criteria for this role. Contact For more information about the role or to arrange an informal chat prior to your application, please contact Tammie Rhodes by email at <a href="mailto:Tammie.Rhodes@carlisle.gov.uk" target="_blank">Tammie.Rhodes@carlisle.gov.uk</a> DBS Checks This role requires a DBS check. The level of check for this role is: Enhanced DBS check with an Adults Barred List check. Please note this role involves working in regulated activity with adults. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults. Guaranteed Interviews We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role. <ul> <li>Those who consider themselves disabled as defined by the Equality Act 2010</li> <li>Those in care or who have left care and are aged 24 and under</li> <li>Armed forces veterans whose last long term substantive employer was the armed forces</li> </ul>If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more . Diversity, Inclusion &amp; AdjustmentsWe're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That's why we're a proud Disability Confident Employer and also an Age Friendly Employer - to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing <a href="mailto:Resourcing@Cumberland.gov.uk" target="_blank">Resourcing@Cumberland.gov.uk</a> . While adjustments aren't always guaranteed, we'll always listen and we'll try our best to accommodate your needs. Application and Interview information <ul> <li>Closing date: 20th August 2025</li> <li>Interview date:TBC</li> </ul>Please note this role may close early subject to demand. If you're interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed. Please read the supporting information: <ul> <li> Post Specification </li> </ul>Please also refer to our Careers site to find out more: <ul> <li> Our Staff Benefits </li> <li> Candidate Support </li> <li> About Cumberland Council </li> </ul>

Homeless Accommodation Officer - CMB1962e

Annual salary: up to £28,917.00 Housing Support Officer Rotherham Salary up to £28,917 per annum Full time - Permanent, 40hrs per week, Monday to Friday Including company vehicle and fuel card or £3,500 company car allowance Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: Due to contract expansion, we are seeking for a Housing Support Officer to join our team. This is an exciting position that works exclusively to support Asylum seekers going through their right to work Asylum application process with the home office. The ideal candidate will be resilient, trustworthy, caring, a people person and extremely empathetic to others. As a Housing Support Officer every day is different, no day is the same. Although this role comes with it challenges it is an extremely rewarding role. As a Housing Support Officer your main duties will include but not limited to ensuring service users are supported at various stages of their Asylum application process including any safeguarding and welfare issues you come across, providing practical and emotional support to service users, monitoring service users' wellbeing and support needs and ensuring all records are updated and accurate for home office audit purposes. It is essential to maintain boundaries and being resilient to ensure a professional and a well-defined service is provided to always meet the needs of the service users. Role Criteria: <ul><li>Experience of working with vulnerable and diverse client groups</li><li>Experience and understanding of safeguarding</li><li>Ability to identify individuals and family need and recognise the required support packages to maintain independence</li><li>Experience working with mental health and or challenging behaviour</li><li>To communicate effectively with colleagues, local authorities, and service users</li><li>Experience with record keeping and risk assessments</li><li>Ability to work under own initiative</li><li>Resilient</li><li>You will be supportive, trustworthy, a good listener, approachable and empathetic to others</li><li>Flexible and happy to travel</li><li>Full UK driving license</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a DBS &amp; BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>Required Qualifications: Accurate Record-keeping, Customer Service, Internal and External Liaison, Risk Management, Service Improvement Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Housing Support Officer

The firm Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership. Purpose of job Reporting into the Head of Operations, the Estates and Infrastructure Manager will lead the Estates team and manage the buildings, infrastructure and supporting regulations, PPM and reactive works across a range of hard services. You will be dealing directly with staff, subcontractors, suppliers and FisCo to deliver a proactive service which supports the contractual KPI's, SLA's of the business; supporting and delivering the requirements of hard services contracts, managing the day to day operational provisions and maintenance of integrated services within the Birketts infrastructure and take on responsibilities for Health &amp; Safety, budgeting, procurement and compliance. With substantial growth plans forecasted in the coming years, the successful candidate will work alongside the Head of Operations to deliverer a class leading service to the business and clients for all 7 locations of the Birketts offices currently including Bristol, Ipswich, Cambridge, Chelmsford, London, Sevenoaks and Norwich. Accountabilities <ul> <li>To formulate, develop and implement systems that will ensure buildings are maintained and operated in accordance with maintenance schedules, current legislation and regulation via FisCo.</li> <li>Management of subcontracts for various Hard Service disciplines.</li> <li>Provide technical, professional support and guidance to the Head of Operations</li> <li>Take ownership and being accountable for the ongoing line-management of Managing Agents.</li> <li>Health &amp; Safety</li> <li>Budgeting</li> <li>Procurement</li> <li>Statutory and regulatory compliance.</li> <li>Reactive and pre planned maintenance, life cycle replacement schedule all collated together to make a book of works, experience of this needed as implementation required.</li> <li>Project and contract Management</li> <li>Provide support to the Senior Estates Manager and deputise in their absence. Assisting in specific projects and tasks as required.</li> <li>Assist the Head of Operations with the implementation of ISO accreditation and environmental certification.</li> </ul>Qualifications/Experience Essential: <ul> <li>Previous experience and knowledge of Facilities Management (Soft and Hard Services)</li> <li>M&amp;E experience, ideally with supervision of building services contractors.</li> <li>A knowledge of Health and Safety regulations.</li> <li>Full UK Driving licence.</li> </ul>Other: <ul> <li>Experience of procurement and management of subcontractors and suppliers.</li> <li>A sound understanding of implementing and operating robust Safe Systems of work to ensure the safe and compliant delivery of Hard Services.</li> <li>Proven experience of managing and developing employees within a business environment and maximising the performance of the team.</li> <li>Commercially aware with budgetary, contract and procurement experience</li> <li>Organised with the ability to prioritise workloads, meeting SLAs and deadlines.</li> <li>Excellent communication skills both written and verbal, with ability to work with senior management.</li> <li>Competent in use of Microsoft Office software (Word, Excel, Outlook etc) and information databases.</li> </ul>Equal opportunities At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits: <ul> <li>25 days holiday (FTE) plus Bank Holidays </li> <li>Long Service holiday award - 1 extra week every 10 years continuous service</li> <li>Private Healthcare with BUPA (offered after probation is passed)</li> <li>Scottish Widows Pension Scheme (5% employer / 5% Employee)</li> <li>Staff Profit Share and Individual Performance Bonus Scheme </li> <li>Salary sacrifice (Pensions, Staff Profit Share)</li> <li>Life Assurance - 4 x salary / Permanent Health Insurance</li> <li>Paid CSR Day</li> <li>Enhanced Maternity/Paternity Leave</li> <li>Subsidised gym membership</li> <li>Electric car scheme</li> <li>Agile/Hybrid Working Policy</li> <li>Dress for your Day Policy</li> </ul><a href="https://www.birketts.co.uk/recognition-reward-benefits/" target="_blank">https://www.birketts.co.uk/recognition-reward-benefits/</a> Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

Premises Officer

Location: Rochdale Middleton and Bury Salary: £24,000 - £31, 000 Contract: Permanent Hours: Full-time (37.5 hours per week) At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC). Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process. We are looking for a housing officer to join our dedicated team in the North West of England. This is a static role, meaning you'll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards. What You'll Be Doing As a housing officer, you'll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include: <ul><li>Conducting monthly property inspections to ensure compliance with AASC standards.</li><li>Managing on-boarding and withdrawal of properties in line with local operating procedures.</li><li>Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.</li><li>Performing minor property repairs, using the tools and training provided.</li><li>Handling operational cash administration, such as topping up utility meters and processing emergency payments.</li><li>Responding to and resolving customer complaints in a professional manner.</li></ul>What We're Looking For We value people skills just as much as property experience. If you have a strong background in face-to-face roles, excel in a fast-paced environment, and can stay calm under pressure, this could be the perfect opportunity for you. While experience as a Housing Officer is preferred, we also welcome applications from candidates who have worked with vulnerable people. Strong communication skills are essential, as well as confidence in handling challenging situations such as anti-social behaviour, safeguarding concerns, and medical needs. Due to the nature of the role, successful candidates will need to undergo Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check (subject to Home Office approval). To be considered, you must hold a full, clean driving license. Why Serco A place you can make an impact: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. A place for you: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer Pension upto - 6% Employee Assistance Programme Chance to contribute to innovation in the public services A company passionate about diversity and inclusion Serco Benefits package A safe and supportive culture A company passionate about diversity and inclusion All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

The Vacancy FULL TIME - 37hrs Rolling rota - will need to work some weekends and some bank holidays. Driver preferred as will need to travel between accommodation sites across the city. If not a driver, must be physically able to walk between sites or use public transport. Patrick House provides supported accommodation to adults who are at risk of homelessness with complex and high-level support needs, we manage the building to ensure the clients and building is safe. We also provide support to clients so they can maintain their tenancies. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role may require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites </li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker (Young People)

Job Description The Safe Neighbourhood Team at The Guinness Partnership work hard to keep homes and communities safe by delivering proactive, preventative plans to tackle Anti-Social Behaviour. We have a new opportunity for a Community Safety Officer to join our Safe Neighbourhoods and Support Service on a full-time, permanent basis. This field-based role covers the South West region, and the possibility to cover other areas when required. As a Community Safety Officer, you will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas across the region. You will proactively pursue preventative measures, establishing strong working relationships with local police, authorities, and other agencies to deliver prevention projects. You will collaborate with the ASB and Legal Officers to attend regional courts for initial hearings. You will work with customers on complex ASB cases and provide court representation for lower-level legal work such as injunctions, no access cases, and straightforward possession. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car. Key Responsibilities <ul><li>Conduct thorough and effective investigations.</li><li>Adopt a victim-centred approach to keep individuals and communities safe.</li><li>Identify vulnerability early and escalate to our Safeguarding Team.</li><li>Deliver high levels of customer service in line with Guinness's standards.</li><li>Take ownership of allocated cases in accordance with Guinness's policies and procedures.</li><li>Attend court hearings for injunctions and NOSPs to achieve positive outcomes.</li><li>Build local partnerships with authorities and external agencies to utilise available tools and powers to address ASB.</li><li>Provide mediation services to reduce ASB between neighbours.</li><li>Identify and support continuous improvements.</li><li>Collaborate with team members to innovate and deliver right-first-time services.</li></ul>Experience required: <ul><li>Experience in delivering targeted ASB prevention projects.</li><li>Experience in the housing or property sector.</li><li>Strong knowledge of regulatory legislation for social housing.</li><li>Good knowledge of relevant legislation and current best practices.</li><li>Excellent attention to detail, maintaining accurate records within agreed service levels and targets.</li><li>Ability to prioritise and meet changing demands.</li><li>Self-motivated with the ability to plan and work effectively with minimal supervision.</li><li>Excellent oral and written communication skills.</li><li>Proficiency in Microsoft Office.</li></ul>Essential Qualifications: <ul><li>Educated to Level 2 (GCSE C+ or 9-4 or equivalent) or higher.</li></ul>Please note this position will require a DBS check which Guinness will arrange during the onboarding process. If you are interested in joining us and believe you meet the essential criteria, please review the role profile and apply. INDTGP TJTGP REEDTGP

Community Safety Officer

Job Title: Supported Housing Officer Job Location: Gloucestershire Salary: £27000.00pa Contract type: Permanent Working hours: 37 hours Closing Date - 27/08/2025 About the role You will be there to provide support to Places of Safety project. This role will require you to have excellent communication and customer service skills. You will need to provide an excellent service to service users and their families. Supporting them to understand their housing options, support networks and additional support needs. This role is customer facing with responsibility for supporting customers to maintain their licence agreement with GreenSquareAccord. You will need to support the temporary accommodation that GreenSquareAccord are leasing from registered providers, and properties allocated from our own stock. You will work with Gloucestershire`s housing districts, customer accounts, maintenance and other GreenSquareAccord staff as well as external agencies to ensure victims of domestic abuse access and maintain a place of safety in the county. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You must have excellent knowledge of housing and domestic abuse legislation. You must have a good awareness of the diverse needs of customers . You must have experience of managing complex, sensitive customer queries, remaining calm when dealing with emotional, difficult or distressed people. You need to have an understanding of the importance of confidentiality and the need to follow policy and procedures. You need to be able to work methodically paying attention to details and with a high level of accuracy. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. <ul><li>Trust based flexible working and supportive and friendly teams</li><li>25 days annual holiday entitlement, increasing to 30 days</li><li>One day off for your birthday</li><li>Opportunity to buy or sell annual leave</li><li>A defined contribution pension scheme GSA matches up to 6% contributions</li><li>We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.</li><li>Access to Blue Light discount card membership</li><li>Confidential Employee Assistance Programme (EAP).</li><li>Cycle to work Scheme</li><li>Eligible for occupational sick pay</li></ul>How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. Email your Cv to [email protected] or click apply now. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Supported Housing Officer

Job Description The Guinness Partnership is recruiting for a Lettings Officer to join a busy thriving team where a passion for delivering brilliant customer service is key. This is a permanent role, offering hybrid working (3 office days per week). The successful candidate will work closely with several of our resident-facing teams to ensure our homes are let within target and safely, you will: <ul><li>Focus on the allocation of our homes.</li><li>Manage the end-to-end lettings process.</li><li>Liaise with development teams and other internal and external stakeholders to ensure a smooth transition from scheme completion to first let. </li><li>Conduct applicant eligibility and pre-tenancy procedures.</li></ul>What we're looking for As a Lettings Officer, you will manage varied tasks and work to tight deadlines, so as well as having excellent customer service skills, the successful candidates will also possess: <ul><li>Experience &amp; understanding of letting homes in the social housing or private rented sector. </li><li>A passion for brilliant customer service and delivering great performance.</li><li>Exceptional time management and organisational skills</li><li>An understanding of the importance of regular, consistent communication - by phone, email, text, or letter.</li><li>Great listening skills and a 'can do' attitude.</li><li>The ability to recognise the importance of service improvement with a focus on great customer outcomes.</li><li>Excellent attention to detail and the ability to follow agreed procedures and processes. </li></ul>If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. INDTGP TJTGP REEDTGP

Lettings Officer

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. This is an opportunity to join one of our 4 pillars: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover work in our South region, including Surrey, Kent &amp; West Sussex. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Accommodation Assistant Start your career at Dalata Hotel Group! We are looking for team members to join us on an exciting journey. You will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team members who can help you grow. At Dalata, we believe in promoting from within. If you work hard, you can have new opportunities in the future. Join us and be part of a friendly team! Your Job: <ul> <li>Ensure that all bedrooms and common areas are cleaned to the Dalata standard.</li> <li>Point out anything that needs fixing.</li> <li>Be ready to help in other departments.</li> </ul>What You'll Need: <ul> <li>Having experience in cleaning and housekeeping is good, but it is not needed.</li> <li>Friendly with customers</li> <li>Pay attention to details.</li> </ul>Benefits <ul> <li>Free employee meals on duty</li> <li>50% Off F&amp;B in all properties</li> <li>€/£60 employee rate on rooms for all Dalata-owned hotels</li> <li>30% off Friends &amp; Family rate</li> <li>Extra AL day for every year worked (5 days to a maximum of 5 days)</li> <li>Employee Assistance Programme.</li> <li>Cycle to Work Scheme/Transport Schemes</li> <li>Pension access (Ask your HR Manager for local pension information)</li> <li>Development Opportunities through our Dalata Academy- support your career journey</li> <li>Staff Appreciation Initiatives, fun team-building activities and regular charity events</li> </ul>About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany &amp; the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Apply for this job

Accommodation Assistant

The role We have a fantastic opportunity for an organised, knowledgeable and customer focused candidate to expand their housing knowledge and join our Contract Services team as a Resident Liaison Officer. In this role, you will be the main point of planned re-investment and maintenance works and projects. You will liaise with residents, colleagues and external stakeholders in the shaping of services and identifying requirements and be handling and resolving complaints, with a high level of service. working with a dynamic team to manage the maintenance of over 10,000, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation. You will be based from our Hastings office, with flexible working arrangements to be specified and agreed with your line manager. For this role you are required to travel to various sites and will need to have a full UK driving licence and access to a vehicle. What you'll need: <ul> <li>Experience of facilitation of resident involvement forums and focus groups.</li></ul><ul> <li>Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li></ul><ul> <li>Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.</li></ul><ul> <li>Experience of providing a customer-focused, high-quality service and managing complaints.</li></ul><ul> <li>Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: Tuesday 12th August 2025 Shortlisting Date: From 13th August 2025 (We may close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

£42,708 to £49,764 per annumPermanent, full time x 37 hoursBased at Honiton with hybrid working and a range of flexible working optionsBe part of our transformationEast Devon’s Housing Service has made significant progress in recent years, transforming the way we support our tenants and communities. With improved outcomes, strong regulatory feedback and recognition from our peers, we've laid down solid foundations. Now, we’re entering an exciting new phase – one focused on raising standards even further, embracing innovation and growing our impact.Join us at this key moment and be part of shaping the future of council housing in East Devon and we build a new management structure within our Property &amp; Asset team.Team East Devon – more than just a jobOur Property &amp; Asset Service is made up of skilled professionals from diverse backgrounds who bring energy and expertise to their roles every day. We’re united by one goal: delivering for our residents.Supporting the Repairs Service Manager, you will manage and develop our team of maintenance surveyor to deliver a high quality and customer focused responsive repairs service across East Devon District Council’s housing stock.&nbsp; This role is central to ensuring that homes are safe, secure, well maintained and meet regulatory and service standards.&nbsp; &nbsp;You will lead and manage the maintenance surveyor team by providing clear direction, support and professional development this includes prioritising surveys based on legal and Housing Health &amp; Safety Rating System (HHSRS) needs.You’ll need to have a good general education with GCSE at grade C or above including Maths and English as well as HNC or equivalent in a building related subject or experience in building related work and identifying building defects and specifying repairs works.&nbsp;You could be a qualified building surveyor or hold an equivalent building degree.&nbsp; &nbsp; &nbsp;Knowledge of building construction and contract management is essential<h1>About us</h1>Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.&nbsp; And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.<h1>Apply</h1>To apply online, please visit&nbsp;<a href="http://www.eastdevon.gov.uk/jobs" target="_blank">www.eastdevon.gov.uk/jobs</a>.For an informal discussion, please contact Andy King, Assistant Director, Housing Regulated Services by email <a href="mailto:Andrew.King@eastdevon.gov.uk" target="_blank">Andrew.King@eastdevon.gov.uk</a>&nbsp;Closing date: &nbsp;&nbsp;Midnight on Sunday, 3rd August 2025 with interviews planned for week commencing 18th August 2025

Senior Surveyor

£44,711 - £50,788Fixed Term Contract (6 months)Your New OrganisationSouthend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.Your new roleSouthend on Sea City Council is seeking a senior reviews and monitoring officer to join the housing solution team on fulltime and fixed term contract basis (6 months).&nbsp;As a senior reviews and monitoring officer, you will be responsible for carrying out reviews and investigations on homelessness and general needs housing decisions and deal with all customer complaints and queries. You will carry out detailed, objective and factual reviews and investigations on all appeals on homeless and housing decisions in line with legislation under Housing Act 1996, part 6 and 7 as amended and extended by the Homelessness Act 2002 and the Homelessness Reduction Act 2017. You must be able to interpret complex legislation, not only restricted to the Housing Act, but including the Asylum and Immigration Act and welfare rights law in the investigation and application of appeals and reviews.You will liaise with Solicitors and other legal experts where necessary in the preparation and presentation of witness statements in the case of a judicial review. You will advise and support the Housing Solutions Team Manager and other staff on case law changes affecting housing functions and highlight good and bad practice within the department to ensure a continuous commitment to service improvement.Although this role is hybrid, it will be predominantly remote working (max 1 day in the office).&nbsp;What you'll need to succeedTo be successful in this role, you must have working knowledge of&nbsp;parts 6 &amp; 7&nbsp;of the&nbsp;Housing Act 1996, as amended by the&nbsp;Homelessness Act 2002&nbsp;and the&nbsp;Homelessness Reduction Act 2017. You must have strong knowledge of caselaw, Acts, statutory amendments and guidance relating to homelessness and private sector accommodation. Knowledge of Landlord and Tenant legislation and private sector housing issues is also essential for this role.To be considered for this role, you must be educated to certificate Level with Chartered Institute of Housing or other appropriate management qualification&nbsp;and hold a legal certificate/qualification.Member of the Chartered Institute of Housing is highly desirable but not essential.What you'll get in returnWhen joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.What you need to do nowIf you are interested in this role, please click the link below to forward an up-to-date copy of your CV.Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.&nbsp;Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

Senior Reviews and Monitoring Officer

The Vacancy Brand new development opening An exciting opportunity exists as House Manager for the first of our innovative new developments that offers standardised, affordable retirement living. The development opens in Autumn 2025 in Daybrook near Arnold Nottinghamshire, targeting a new market location and offering wonderful retirement living for those aged 55 and over. Davison Court will compromise a collection of low-maintenance, energy-efficient and affordable privately owned apartments, designed to support over homeowners to make the most of their retirement years. Hours: 35 hours per week Monday to Friday. Salary: £24,333.93 per annum plus benefits and BONUS Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments. </li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner. </li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary. </li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate </li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners. </li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy. </li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment </li> <li>Light cleaning responsibilities</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full. </li> <li>Ensuring that all Health and Safety requirements are adhered to. </li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude. </li> <li>Extensive experience in a professional customer service orientated position. </li> <li>A professional approach with high quality standards. </li> <li>Thrives in a busy a varied role, where every day will be different. </li> <li>Be resilient and can problem solve effectively. </li> <li>An awareness of basic Health and Safety will be a distinct advantage. </li> <li>A good level of computer literacy including Microsoft Word and Outlook. </li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role. </li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. Apply Today! We review applications as they come in and may close the position early for the right candidate. UK-based applicants only; sponsorship is not available. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Do you have a passion for helping people stand on their own two feet? Then we've got a role that's right up your accessibility ramp! We're on the lookout for an Independent Living Advisor who's ready to lift others up, roll with the challenges, and navigate the road to independence with heart, humour, and a whole lot of can-do attitude. Location: Boston Salary: £11,428.56 Contract: Permanent Hours: Monday- Friday, 18 hours per week (Shift rota to be discussed during interview) What is Lincolnshire Housing partnership like to work for? We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. It's an exciting time to join LHP! With the recent approval of our ambitious 'Everyday Better' transformation programme by our Board and Executive Team, we're expanding our team. Check out our Youtube channel to hear some stories of what it's like to work here! What benefits will I get from working for Lincolnshire Housing Partnership? <ul><li>An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health</li><li>Discounted Shopping Vouchers through Westfield Health</li><li>Opportunities to learn new skills and knowledge through our fantastic corporate training programme</li><li>A superb employer salary sacrifice pension scheme with up to 12% paid by LHP</li><li>24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service</li><li>The ability to earn additional holiday days through full attendance</li><li>Mental Health First Aiders across the business, let's be there for each other!</li><li>Career Development &amp; Encouragement</li></ul>What could a typical week look like as our Independent Living Advisor? Working at LHP offers variety, challenge and the chance to make a real difference - but it's not always easy, you'll have a fantastic team around you as support and to celebrate your team success. A typical week could look like: <ul><li>Carrying out assessments of housing register applicants for the sheltered housing service.</li><li>Completing Support Plans and Reviews accurately with existing and new customers and annually thereafter.</li><li>Undertaking relief duties for colleagues in their absence.</li><li>Assisting in the provision of the Integrated Living and Supported Housing Service, promoting the service throughout the area.</li><li>Signposting customers to the appropriate agency suitable to their needs as and when necessary.</li><li>Carrying out weekly/monthly Health &amp; Safety building compliance checks.</li><li>Working with outside agencies and develop working relations with the local community and support activities across the community hubs.</li><li>Assisting in the provision of our extra care housing service, particularly our dementia day care service Memory Lane.</li><li>Visiting Sheltered Housing schemes as required, to ensure security of the building, check lighting, reporting communal and tenant repairs.</li><li>Dealing with resident enquiries or effectively signposting requests for advice, in relation to a wide range of information.</li></ul>For a full list of responsibilities please download the job description What Skills, Abilities, Knowledge and Experience will I need as a Compliance Surveyor? <ul><li>Experience of providing a quality customer service.</li><li>Able to develop good working partnerships, external &amp; internal.</li><li>Competence with standard desk top ICT applications.</li><li>Maintain excellent communication and interpersonal skills.</li><li>Hold an ability to relate to people in stressful situations.</li><li>Able to prioritise and manage workloads, and work without direct supervision.</li><li>Able to work effectively as part of a team and on your own.</li><li>Able to relate professionally and effectively with vulnerable people.</li><li>Willing to work flexibly. </li><li>Hold a full UK driving licence and have access to own vehicle. </li></ul>How to Apply Please attach your most recent CV along with a supporting statement outlining the experience and skills that make you a strong candidate for the role for the Independent Living Advisor role. Please get your application in quickly as we may close the campaign early if we receive sufficient strong candidates. Finally some key Information At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at <a href="mailto:Recruitment@lincolnshirehp.com" target="_blank">Recruitment@lincolnshirehp.com</a> for a friendly chat Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process All offers of Employment is subject to a DBS Check and Satisfactory References

Independent Living Advisor (Part Time)

The Vacancy Platform Housing Group is a not-for-profit organisation that reinvests profits into building more homes and engaging with communities. We are looking for compassionate and reliable individuals to join our relief pool as Relief Housing Tenancy Support Workers, providing essential cover across our supported housing schemes for our residents aged 55 and over. In this flexible, relief role, you will play a key part in supporting residents to live safely and independently. The work is varied and may include responding to emergency calls, carrying out welfare checks, completing basic health and safety tasks, and ensuring general tenancy and scheme-related responsibilities are met. Shifts vary depending on need and include daytime hours, overnight sleep-in shifts (sleep in allowance of £71.77 per sleep in). You'll be expected to cover holidays and sickness with the expectation you'll be able available with notice where possible. This is a valuable opportunity to gain experience in the housing or care sector. Three Relief workers are needed in the Herefordshire area. Relief workers must be able to travel to multiple schemes within these areas. Opportunities may be available to work across both Worcestershire and Herefordshire. About You You'll be flexible, dependable, and confident working independently. You'll feel comfortable supporting older people and will remain calm and reassuring in emergency situations. You'll have excellent people skills, great communication skills and ensure the best customer service is delivered to our residents. You'll have experience of working with people over 55 and have some understanding of their needs. You'll also be able to travel between the sites in Herefordshire, to meet the needs of the role. In addition, you'll also be comfortable in lone working. This role will be ideal if you're looking to gain experience alongside other commitments. The role will require an Enhanced DBS check and you'll have the ability to travel across sites. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Relief Housing Tenancy Support Worker Herefordshire

The Vacancy Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. We have an opportunity for a Retirement Housing Officer to join our specialist housing team based at Harling Court, Ledbury, with occasional travel to nearby schemes and Platform Housing offices when required. This is a part-time role, working an average of 25 hours per week on a shift rota basis. You will need to be flexible to work shift patterns between 8am and 10pm, Monday to Sunday. There will also be the requirement for sleep-ins up to twice a week, for which you will receive £55 per sleep-in. What could you be doing? As a Retirement Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment. You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation. You will provide effective building management, including property inspections, risk assessments, H&amp;S monitoring and compliance checks. Responding, investigating and taking timely action to reported breaches of tenancy and leasehold agreements will be a key part of the role. Some things we need from you: <ul> <li>Experience of working in a customer-facing role in a Housing organisation or with older people in a community/retirement housing.</li></ul><ul> <li>You will be customer focused and may have experience of working with customers to solve complex issues.</li></ul><ul> <li>An awareness of working with vulnerable Adults would be desirable.</li></ul><ul> <li>Great interpersonal skills and used to communicating with people from diverse backgrounds.</li></ul><ul> <li>Keen to deliver high standards with an ability to look to improve services too.</li></ul><ul> <li>Confidence using digital devices, ICT software and systems.</li></ul><ul> <li>Due to the travel to offices and other facilities, a driving license and use of your own vehicle will be required.</li></ul><ul> <li>An Enhanced DBS check is also required for this role.</li></ul>The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Retirement Housing Officer

The Vacancy Are you result driven with the ability to deliver great customer service? Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. We are currently recruiting for a Lettings Officer to join our very busy Lettings team. Our aim is to provide our customers a positive journey at a stressful time. We want our customers to recommend us to everyone they know and become the landlord of choice. What could you be doing? In this role you will be balancing supporting our customers and providing exceptional service with meeting the needs of the business to reduce how long our available homes are empty and losing rental income. You will assess the applicants' circumstances and their suitability to be a customer, ensuring we are creating successful tenancies and sustainable communities. This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards performance-based KPIs. We are offering this role on a Fixed Term Contract which will end March 2026. Some things we need from you: You will have great interpersonal skills and be able to resolve issues positively and objectively. You must be able to work collaboratively as part of the wider lettings team to achieve business objectives and meet KPI targets and deadlines. You'll be able to manage conflicting demands and confidently be able to manage your own case load to ensure your KPI's are met. You will have experience of working closely with customers in a result-driven environment and enjoy working towards performance indicators. A customer focused, positive mindset is a must along with strong organisational and decision-making skills to thrive in this busy team. Ideally, you'll come from the Housing Sector or Local Authority having exposure to lettings. Whilst this role is home based, you should have the ability to travel to Group offices and other locations for meetings as required. Our Group offices are located at Birmingham Business Park, Solihull and Central Park, Worcester. We anticipate interviews to take place on the 18th August 2025 via Teams. This role will require a basic DBS check. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

The Vacancy Platform Housing Group is a not-for-profit organisation that reinvests profits into building more homes and engaging with communities. We are looking for compassionate and reliable individuals to join our relief pool as Relief Housing Tenancy Support Workers, providing essential cover across our supported housing schemes for our residents aged 55 and over. In this flexible, relief role, you will play a key part in supporting residents to live safely and independently. The work is varied and may include responding to emergency calls, carrying out welfare checks, completing basic health and safety tasks, and ensuring general tenancy and scheme-related responsibilities are met. Shifts vary depending on need and include daytime hours, overnight sleep-in shifts (sleep in allowance of £71.77 per sleep in). You'll be expected to cover holidays and sickness with the expectation you'll be able available with notice where possible. This is a valuable opportunity to gain experience in the housing or care sector. Three Relief workers are needed to cover our three schemes in the Worcestershire area. Relief workers must be able to travel to multiple schemes within these areas. Opportunities may be available to work across Worcestershire and Herefordshire. About You You'll be flexible, dependable, and confident working independently. You'll feel comfortable supporting older people and will remain calm and reassuring in emergency situations. You'll have excellent people skills, great communication skills and ensure the best customer service is delivered to our residents. You'll have experience of working with people over 55 and have some understanding of their needs. You'll also be able to travel between the sites in Worcestershire to meet the needs of the role. In addition, you'll also be comfortable in lone working. This role will be ideal if you're looking to gain experience alongside other commitments. Please note an Enhanced DBS will be required and ability to travel across the three sites. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Relief Housing Tenancy Support Worker Worcestershire

To be responsible for a team of Temporary Accommodation Housing support Officers in the delivery of a modern, responsive service to individuals which ends their cycle of homelessness and helps identify services which will help them to sustain and maintain a tenancy, becoming tenancy ready and becoming more independent within the community of Shropshire. Assisting with the management of the day-to-day delivery of Temporary Accommodation Housing Support within an allocated number of units and work alongside the housing support officers by providing intense housing support to homeless customers who are placed at the accommodation whilst being assessed under Homelessness legislation. The right candidate will have the opportunity to really make a difference and make the role their own. For further information, please see attached documents. We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can call Gemma Jones, Housing Support Co-ordinator on 01743 255806/07458 073518 or email: <a href="mailto:gemma.jones@shropshire.gov.uk" target="_blank">gemma.jones@shropshire.gov.uk</a>

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