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The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the Rye, Sussex area. Reporting to a Team Manager, you will play a crucial role in providing support to our Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Magdala House, &amp; Badger Court, Rye, Sussex. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.</li> <li>Deliver the service in line with agreed parameters for the role.</li> <li>Conduct assessments of risk and need and provide personalised support to residents.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.</li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support.</li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.</li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people</li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems</li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team</li> <li>Customer-focused and experience of providing excellent customer care</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times</li> <li>A commitment to taking personal responsibility for sharing information</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 12th December at 23.59 Please note, we reserve the right to close this vacancy early should we receive a high volume of applications About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Salary: £27,225 per annum Contract type: Permanent Working pattern: Full time Closing date: Midnight 10 December 2024 Interview date: TBC To apply for the role: Job Application | YMCA Downslink Group Who to contact if you have a query: <a href="mailto:keri.cooper@ymcadlg.org" target="_blank">keri.cooper@ymcadlg.org</a> Working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays. Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. YMCA Hastings provides supported accommodation for a total of 47 young people at risk of homelessness, aged 16 to 25, and care experienced young people under the age of 18. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Our staff team comprises of Support Workers, Night Staff and Managers. Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals. We are looking for a Supported Housing Support Worker to join our Hastings Foyer team with the expectation on occasion to work across locality. Main areas of responsibilities: Coaching and Engagement <ul> <li>Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.</li> <li>Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. </li> <li>Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.</li> <li>Maintain client records on In-Form (client database) detailing the young person's journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). </li> </ul>Housing <ul> <li>Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. </li> <li>Promote a credit culture, encouraging young people to keep up to date with all payments for rent.</li> <li>Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.</li> <li>Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.</li> </ul>General <ul> <li>Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working.</li> <li>Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.</li> <li>Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. </li> </ul>There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details. ABOUT YOU: We know that there are great candidates who will not fit everything described below, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Experience and Knowledge <ul> <li>Experience relating to housing, support work, and/or working with young people at risk.</li> <li>Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. </li> <li>Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.</li> <li>Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.</li> <li>Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.</li> </ul>Skills and Abilities <ul> <li>Ability to communicate clearly both verbally and in writing for appropriate recording of a resident's progression, and to evidence outcomes achieved.</li> <li>Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. </li> <li>Ability to work autonomously, and use own initiative, as well as being part of a team.</li> <li>Clear verbal and written communication skills, good IT, and keyboard skills.</li> <li>Ability to de-escalate volatile situations and manage challenging behaviour appropriately.</li> </ul>Additional Information Your starting salary will be pro rata if the above position is part-time or term-time only.

Supported Housing Support Worker

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Wolsey Place development based in Hailsham, East Sussex. Built in 2016, Wolsey Place is a Retirement Living development that consists of 39 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Salary: £17,908.61 per annum, plus benefits Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Community Engagement Officer Location: Home based with travel throughout the South East Contract Type: Permanent / Full time, 37.5 hours per week Salary: c. £30,000 Benefits: Generous annual leave allowance, salary exchange pension scheme, life assurance, occupational sick pay, dog friendly offices. Closing date: 07-07-2024 Are you a talented fundraiser who is motivated by bringing communities together to help change lives? This could be the role for you! Their mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing. To help them create amazing partnerships, they need amazing people. There is an exciting opportunity for a Community Engagement Officer to join their dedicated Fundraising team. This is an incredible role at a prominent assistance dog charity where your role will be a part of their essential work that transforms lives every day. What you will do: A vital role in their Fundraising team, you will be working with individuals, organisations, schools, and small businesses in the local areas across the southern region to raise income and awareness for the charity. You will recruit, manage, and inspire fundraising volunteers to support them to raise much-needed funds. You will be passionate about stewarding existing relationships and cultivating new ones, ensuring an outstanding donor experience. Taking a proactive approach will be key to showcasing their work and charitable goals. What they are looking for: • Proven experience of effectively managing relationships across a range of audiences. • Experience of planning and running events. • Ability to create and support the development of new campaigns, initiatives and strategic plans. • Ability to manage a varied workload with initiative to prioritise. • Excellent organisational and time management skills. • Excellent interpersonal and public speaking skills with the ability to engage and inspire. • Experience of creating, forecasting, and monitoring budgets to deliver against income and expenditure targets. • Ability to write reports and evaluations using data. • Proficiency in Microsoft Office applications. • Experience in recording and maintaining information on a database. • Ideally, you will have experience in community fundraising or events management, with a successful track record in raising and securing income from a diverse range of funding streams. Experience of using Salesforce, supervising/managing people and up to date knowledge of fundraising regulations/legislation will be advantageous but not essential. • Most importantly, you will be passionate about the transformative impact that their assistance dogs provide to their beneficiaries. They can offer you: • Generous annual leave allowance. • Salary exchange ('smart') pension scheme. • Charity sick pay. • Life assurance scheme. • Wellbeing portal. This role benefits from home-based working; regular travel throughout the southern region is essential to meet with their donors, beneficiaries, colleagues and other stakeholders. You must have a full UK driving licence and ability to travel in line with the requirements of the role (where applicable business travel will be claimable expenses). They will provide a laptop and mobile phone for use in the role. If this sounds like the perfect role for you, they would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role. Please be aware that they reserve the right to close this advert ahead of the closing date should they find a suitable candidate before this date. Please be assured that they contact all of their candidates on the outcome of their application, this may take longer if they receive high volumes of applications. 1st Interview: 12th July 2024, online. 2nd Interview: 19th July 2024, in person (location tbc). They recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. They are a disability confident committed employer. You may also have experience in the following: Engagement Support Specialist, Donor Relations Representative, Supporter Care Officer, Community Engagement Associate, Fundraising Support Executive, Donor Engagement Specialist, Supporter Liaison Officer, Client Experience Associate, Donor Interaction Coordinator, Fundraising Support Assistant, Community Outreach Officer, Supporter Relationship Coordinator, Engagement and Support Assistant, etc. REF-214 698

4 Jobs in Hailsham, UK