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1 year Fixed-Term Contract REF: H632 At Dacorum Borough Council, we are committed to providing safe, supportive, and high-quality housing services for individuals who need extra help to live independently. We empower residents to build confidence, develop life skills, and take positive steps toward a brighter future. We are seeking a compassionate, proactive Supported Housing Officer to join our team on a Fixed Term basis. You will work directly with residents to ensure their housing needs are met while supporting them to achieve greater independence. This is a varied and rewarding role, offering the opportunity to make a real difference in people's lives. You will be using your initiative, resolving day-to-day issues, mainly working at sites alone (although working within guidelines) where you will have your own designated office. There will be regular meetings with your line manager plus contact with other members of the team daily. This can be a rewarding and sociable role, and you will also be part of a friendly and supportive team. You must be able to relate to people at all levels, including those with complex needs, and have excellent, diplomatic and clear communication skills. You must be able to maintain accurate computerised records and write clear and concise reports in accordance with our policies and procedures, plus always maintain confidentiality. You must be able to remain effective and calm if emergencies arise. Applicants must have a driving licence that is valid in the UK. An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Salary range <ul><li>£32,067 - £33,642 per year</li></ul>

Supported Housing Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Welwyn Garden City - covering West Essex and Hertfordshire £34,531 - £36,348 per year plus £600 car allowance 37.5 hours per week We have an opportunity for a Housing Officer to join our Housing team, based in Welwyn Garden City. As a Housing Officer you will be responsible for the management of a patch of social housing properties and tenancies in the Hertfordshire and West Essex areas. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes void management, compliance responsibilities, anti-social behaviour management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you. The role of Housing Officer will include: <ul><li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community </li><li>Providing an effective tenancy and resident customer service which is in line with policies and procedures </li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Dealing with complaints about service delivery focusing on first contact resolution and learn from this to help to develop an excellent customer service</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding</li></ul>Skills and experiences: <ul><li>Literacy and numeracy equivalent to passes in GCSE English and Maths</li><li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent customer service and customer care skills</li><li>Proficient user of Microsoft Office packages including Word, Excel, Outlook and Teams</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li></ul><ul><li>£34,531 (rising to £36,348 after 12 months, subject to satisfactory performance) </li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 30 October 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Operations Manager Make a Difference Every Day Are you passionate about empowering young people to thrive? At Hightown Housing Association, we believe every young person deserves the opportunity to live independently, safely, and with dignity. We are seeking a dedicated Operations Manager to lead our Young People homelessness services in Watford &amp; Hemel Hempstead. This is a unique opportunity to shape services that support young people facing complex challenges - whether transitioning out of care, experiencing homelessness, or needing tailored support to build life skills and resilience. What You Will Lead On <ul><li>High-quality, strengths-based support that promotes independence, safety, and personal growth.</li><li>Compliance with key legalisation and frameworks including Ofsted Supported Accommodation (England) Regulations 2023, Children Act 1989 &amp; 2004, Care Act 2014.</li><li>Service development and transformation to meet evolving needs and commissioning priorities.</li><li>Recruitment, supervision, and development of passionate, trauma-informed staff teams.</li><li>Strategic partnerships with commissioners, social workers, and external agencies.</li><li>Performance monitoring, audits, and continuous improvement.</li></ul>What You Will Bring <ul><li>Proven leadership in young people's services, care, or supported housing.</li><li>An in depth understanding of the multiple and complex needs experienced by homeless people</li><li>Previous experience of working in services for people experiencing homelessness</li><li>Strong understanding of safeguarding, trauma-informed practice, and risk management.</li><li>Experience managing complex services and driving operational excellence.</li><li>A collaborative, compassionate approach to team and service development.</li><li>Excellent communication, problem-solving, and stakeholder engagement skills.</li></ul>Why Hightown? <ul><li>Be part of a values-driven organisation that puts people first.</li><li>Lead services that truly change lives.</li><li>Enjoy a supportive culture of learning, reflection, and innovation.</li><li>Competitive salary and benefits package.</li><li>Opportunities to shape the future of care and supported housing.</li></ul> Make a Real Impact This is more than a management role - it's a chance to shape services that change lives. You will work closely with commissioners, social workers, and external partners to ensure our Young People services are responsive, compassionate, and effective. The Benefits: <ul><li> £43,446 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Ongoing professional development and support </li><li> Monthly reflective practice sessions </li></ul>If you share our values, we would love you to work for us. Please note due to the nature of the services we run and the need to respond to business requirements, you may be required to work with different cohorts and/or within different geographical patch areas during your employment. The organisation reserves the right to make such changes to meet operational and service delivery needs. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Operations Manager

Scheme Manager - Broxbourne Salary: £33,054 per annum Hours: 37.5 per week Location: Broxbourne Contract: Permanent Are you passionate about making a real difference in the lives of people experiencing homelessness? Do you have the leadership skills to inspire a team and create a safe, supportive environment where individuals can rebuild their lives? At Hightown, we are looking for a motivated and compassionate Scheme Manager to lead our supported housing scheme in Broxbourne, which provides accommodation for up to 20 single homeless individuals. About the Scheme Our team delivers trauma-informed, person-centred support, helping residents access the services they need - from securing move-on accommodation and claiming benefits, to accessing counselling and specialist support for substance misuse. We are proud to offer a space built on dignity, respect, and empowerment - and we're looking for someone who shares these values. What You Will Be Doing As Scheme Manager, you will: <ul><li>Lead and support a dedicated team</li><li>Oversee the delivery of high-quality support and advice</li><li>Ensure individuals can access and maintain safe, secure housing</li><li>Promote a positive workplace culture rooted in respect and inclusion</li></ul>What We Are Looking For You will bring: <ul><li>Knowledge of homelessness legislation, housing law, and the Equalities Act</li><li>Understanding of the complex challenges faced by homeless individuals</li><li>Experience working in homelessness services</li><li>Proven leadership and supervisory experience</li><li>Strong IT and administrative skills</li><li>Full UK Driving Licence</li></ul>Why Join Hightown? We value our people and offer a generous benefits package, including: <ul><li>33 days annual leave (including bank holidays), rising to 35 with service</li><li>Annual performance bonus</li><li>Monthly attendance bonus</li><li>Comprehensive wellbeing support through the Five Ways to Wellbeing</li><li>Ongoing training and development</li><li>Workplace pension &amp; life assurance (3x annual salary)</li><li>Refer-a-friend scheme (£130 bonus)</li></ul>At Hightown, we put the people we support first. We are committed to building passionate, inclusive teams that deliver outstanding care - cost-effectively, without compromising on quality or safety. We are proud to be an Equal Opportunities &amp; Disability Confident Employer.

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