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Are you personable, passionate and thrive working with older people? Do you have a natural ability to network and build effective relationships? If so, you could be a Scheme Manager at Peabody, helping our older residents to maintain their independence, whilst ensuring their safety and security. Your typical day could start with providing practical assistance to a resident before you undertake a site inspection. Then you might be meeting with an internal or external stakeholder to effectively signpost a resident to additional or specialist support before you lead a scheme event promoting resident participation and wellbeing. As Scheme Manager,you'll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents. You'll actively work with residents in the management of their self-contained flat, developing and improving Peabody's service to them and ensuring we take full account of our older residents' needs. Success in this role requires your presence at the sheltered housing scheme for five days each week. Your role covers all aspect of housing management - everything from estate, scheme, and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you're energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. To be a success in this role, you're <ul> <li>Experienced in providing support to vulnerable adults.</li> <li>Experienced working in housing.</li> <li>Knowledgeable of the importance of record keeping and understand safeguarding.</li> <li>A driver and have access to a vehicle with the appropriate insurance. </li></ul> This role will require an Enhanced DBS check Here just a few of the benefits for working at Peabody: <ul> <li>30 days' annual holiday plus bank holidays </li> <li>Flexible benefits scheme, including family friendly benefits and access to a discount portal </li> <li>4 x Life Assurance</li> <li>Professional development by access to "paid for" apprenticeship programs and qualifications</li> <li>Two additional paid volunteering days each year </li> <li>Family friendly policies</li> <li>Up to 10% pension contribution matched 1:1</li></ul>Are you ready to apply? If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a> We may close this advert before the advertised closing date, depending on the number of applications received. Interviews will be taking place week commencing 12th May PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Scheme Manager

Job Description Job Title: Lettings Officer Contract Type: Permanent Salary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday/Hybrid Location: Carlisle If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Lettings Officer You will deliver a quality lettings service for social housing, working closely with colleagues from Asset Services, Empty Homes Repairs Delivery teams and Housing Services to ensure that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values, and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value. About you We are looking for someone with <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Deliver end to end management of empty homes, from the point that notice is received (or handover date is received), to the creation of the new tenancy on the housing management system. Work collaboratively with colleagues in Asset Services and Housing Services to ensure that properties are let as quickly as possible, to the required standard. </li> <li>Manage notice periods, advising customers of their responsibilities, securing a forwarding address and making arrangements for any arrears to be paid, making arrangements for notice inspections and viewings. </li> <li>Manage customer housing applications where Choice-Based Lettings (CBL) and Common Housing Register (CHR) partnership delegate this responsibility to housing providers. </li> <li>Advertise and allocate properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate, ensuring that photographs and information provided about the property are an acceptable quality. </li> <li>Carry out appropriate pre-tenancy checks, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Take initial rent payments in line with our 'Rent when due' approach, and agree and set up payment plans. Support with on-boarding new customers through the Digital Tenancy Sign Up portal. </li> <li>Make appointments as necessary for viewings, sign ups, turn on and tests, liaising with colleagues in other teams. </li> <li>Maintain accurate customer records, preparing sign up documentation and creating tenancies in the housing management system, and accurate void management records to ensure that reporting is correct, up to date and reliable. Complete and upload the CORE form for all lettings. </li> <li>Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions and resolving issues to drive high levels of satisfaction with the lettings process. </li> <li>Ensure compliance with Group requirements in Health &amp; Safety, Safeguarding, Equality &amp; Diversity and Data Protection.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Demonstrable commitment to Our Riverside Way values. </li> <li>Proven ability to show initiative, take ownership of tasks and successfully resolve customer queries. </li> <li>A strong customer focus, with excellent written and verbal communication skills. • Experience of working in lettings. </li> <li>Proficient in use of Microsoft Office Suite. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proactive approach, able to work flexibly and adapt to changing situations, and to support colleagues to do the same.</li></ul>Desirable <ul> <li>Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Lettings Officer

#internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). VOIDS &amp; LETTINGS ASSISTANT HOUSING OFFICER Lateral Move Permanent Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week The VOIDS &amp; Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers. Main Responsibilities <ul><li>To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.</li> <li>Prepare information to enable a letting of a property to take place.</li> <li>To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams. To answer telephone enquiries and resolve the problems raised.</li> <li>To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.</li> <li>Liaise between other teams and sections of the Department to ensure the smooth running of the local team.</li> <li>To have sufficient knowledge of computerised systems in order to: - interrogate computer system - input using visual display units - produce management information in the form of computer documents as required by Housing Officers.</li> <li>Where necessary training will be provided.</li> <li>To visit customers where there is no apparent risk to staff.</li> </ul>Other duties <ul><li>Contributing to deliver the provision of a multi agency /partnership problem solving service around people, property, place and sustaining tenancies.</li> <li>Maintaining accurate records and case management in accordance with the required standards using appropriate I.T systems.</li> <li>Investigating and responding to complaints and service requests in accordance with key performance indicators. Managing customer expectations to resolve issues whilst delivering a high quality service.</li> <li>Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service Meeting all relevant key performance indicators and individual targets and objectives</li> <li>Engaging with tenants and internal and external stakeholders to provide advice education and where appropriate making connections with other services and agencies.</li> <li>Ensuring all work is carried out in compliance with the Data Protection Act and Human Right and the Equality Act</li> <li>Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals. Carrying out scheduled and responsive visits gathering relevant evidence and information.</li> <li>Collating data, completing reports and recording accurate information on case management systems in line with corporate and legal timescales.</li> <li>Providing advice and assistance on all aspects of Housing Management. Utilising a range of communication methods including face to face home visits, telephone calls, written correspondence and social media platforms</li> <li>Ensuring compliance with all safe working practices, and following health and safety legislation</li> </ul>Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Ian Hegarty We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with , before any employment offer can be confirmed. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Assistant Housing Officer Lateral Move

About The Role Are you passionate about maintaining beautiful, well-kept environments? Do you take pride in ensuring communal areas are clean, safe, and welcoming? If so, we have the perfect opportunity for you! LiveWest is looking for a dedicated and proactive Estate Officer to join our team. This role focuses on cleaning communal areas and undertaking grounds maintenance as a lone worker on our schemes across the Bristol/South Gloucestershire area. Key Responsibilities: <ul> <li>Maintain Communal Areas: Ensure that stairwells, walkways, laundry areas, and communal rooms are cleaned, kept tidy, and well-maintained.</li> <li>Grounds Maintenance: Keep communal garden areas neat and well-kept using appropriate tools and equipment.</li> <li>Area Upkeep: Regularly clean and disinfect bin areas to maintain hygiene standards.</li> <li>Minor Maintenance: Perform minor repairs in communal areas and report any issues requiring specialist attention.</li> <li>Customer Interaction: Act as the first point of contact for residents, addressing their concerns and directing them to the appropriate teams.</li> </ul> Why Join LiveWest? At LiveWest, we believe in creating vibrant, well-maintained communities where people love to live. As an Estate Officer, you will play a crucial role in achieving this vision. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our residents. Join us and be part of a team that values dedication, quality, and community spirit. Apply today and help us keep our estates beautiful and welcoming for all! This role is being offered on a full time, permanent basis and will be based in the Bristol/South Gloucestershire area. For further information about this opportunity, please click here to view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service. About The Candidate To be a successful Estate Officer, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following: <ul> <li>Ability to carry out cleaning, grounds maintenance and caretaking duties to a high standard.</li> <li>Confident with simple IT such as MS Office, and willing to learn and use repairs reporting systems and other necessary IT packages.</li> <li>Ability to work with minimal supervision.</li> <li>Ability to make decisions confidently in order to resolve issues and deliver excellent customer service.</li> <li>Applies a practical approach to problem solving taking practical steps where required in order to achieve successful outcomes for estate and customers.</li> <li>Ability to handle difficult situations calmly, professionally at all times taking proactive approach to avoiding confrontation.</li> <li>Demonstrable practical skills either in a work or home environment.</li> <li>Desirable: Previous experience of communal cleaning and the use of grounds maintenance machinery.</li> </ul>Other organisations may call this role: Caretaker, Estate Supervisor. Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. </li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities. </li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Estate Officer

Who is Warlord Games Warlord Games is the World's leading historical wargames company, with a mission to bring the joys of wargaming to the world. Our games are evocative and fun, capturing the pageantry and drama of warfare, and our miniatures are both historically faithful and packed with character and dynamism. We are looking for Community Managers to grow our wonderful hobby both locally and globally. What will the job involve? Building hobby communities by creating inspirational content - running painting and modelling demonstrations, organising inspiring gaming events that embrace all styles of play from competitive tournaments to narrative campaigns and acting as an ambassador for the hobby and the Warlord Games brand. You'll be doing this in-person at events and in stores, as well as posting online regularly to gain a highly engaged following, including livestreamed content. Who are we looking for? You'll need to be passionate about wargaming, though you don't need an encyclopedic knowledge of history or wargames rules - a desire to learn, explore and share your passion is far more important. You're the kind of person who never gets tired of demonstrating the joys of wargaming to a diverse audience. You'll be encouraged to contribute your own ideas and to try new initiatives, so you'll need to be entrepreneurial to succeed. What support will you get? We're a small company so you'll need to be pretty self reliant. What you will have is practical support from some of the most experienced people in wargaming, and more importantly every single person in Warlord Games cheering you on and helping however they can. We'll pay you fairly and ensure you share in the value of the community you build. How to apply. Send your CV along with a letter telling us about why this is the perfect job for you. Hours: 37.5 Location: UK based Contract: Permenent Salary: Depending on experience

Community Manager

Community Manager - Deceit 2 Location: Remote / Hybrid (UK Preferred) Type: Full-time | Permanent WHO WE ARE At WorldMakers, we build deeply social, multiplayer games, and Deceit 2 is our flagship title. It's a blend of trust, betrayal, strategy, and jump scares: built on the power of community. We're now looking for an experienced Community Manager who can lead our efforts to retain, grow, and reignite our player base. You'll be the connection between our studio and the players - the voice, the vibe, and the firestarter. THE MISSION Your job is to make sure the Deceit 2 community feels: <ul><li>Heard</li><li>Hyped</li><li>Hungry to come back for more</li></ul>This means developing strategy, managing day-to-day community ops, running events, reporting on sentiment and retention, and helping shape the future of the game alongside the dev team. WHAT YOU'LL BE DOING Day-to-Day <ul><li>Run daily engagement across Discord, Reddit, and social media</li><li>React to community trends, memes, and moments</li><li>Moderate conversations and keep the tone fun but constructive</li></ul> Weekly <ul><li>Create and publish community content (spotlights, memes, videos)</li><li>Share a sentiment/feedback snapshot with the team</li><li>Drop sneak peeks or dev Q&amp;As to keep things buzzing</li></ul> Monthly <ul><li>Build community reports - what players love, what's frustrating, and how sentiment is shifting</li><li>Host themed events like "Liar's Weekend" , fan art contests, or Discord challenges</li><li>Manage winback campaigns that target lapsed players with "Here's what's new!" moments</li></ul> Quarterly <ul><li>Coordinate live AMAs or Fireside Chats with the dev team</li><li>Run community roadmap voting or feedback sessions</li><li>Collaborate with creators for in-game or content-based events</li></ul> WHAT WE'RE LOOKING FOR <ul><li>2-4 years experience as a Community Manager in games</li><li>Comfortable running Discord communities and Reddit threads at scale</li><li>Great writer - can switch tone from patch notes to memes to crisis comms</li><li>Strategic thinker: knows how to tie community actions to player retention/growth goals</li><li>A people person - approachable, honest, and fun to engage with</li><li>Bonus: Some hands-on content creation skills (TikToks, Shorts, graphic tools, etc.)</li></ul>

Accommodation Assistant Accommodation Assistant Location: St Helens Coastal Resort, Isle of Wight Hours: Variable -Up to 12 hours per week Salary: £12.21 per hour What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" Who are we? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. Want to find out more about our holidays? Check out our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. Skills, experience and qualities you'll need We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

You We are recruiting for a dedicated and enthusiastic Intensive Housing Management (IMO) Officer to support our 18+ residents in Dartford and west Kent. The ideal candidate will have a qualification in youth work, supported housing or similar. You will have experience of working with young people, so clear communications and excellent interpersonal skills are key aspects of this role. YMCA TGG provides support and guidance to help young people gain the skills and confidence to live independently. You will play a vital role in the lives of our residents, supporting them to map out what they want their future to look like and then coaching them to achieve it. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full Time, 37.5 hours per week Monday-Sunday</li><li>The Job Description and Person Specification can be found here: Final - Housing Officer JD (2).pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Intensive Housing Management Officer

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about your role We are looking to recruit a Community Manager to join our site in Broadside, Manchester. Reporting to the BTR Associate, this is an exciting opportunity to join a rapidly expanding area of the business. On a daily basis, you will be responsible for leading a team, ensuring all staff are aware of their roles and responsibilities. As well as overseeing budgets and managing annual forecasts you will also manage the lettings process for renewals, leading on the development of a marketing strategy. At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory. More about you The successful candidate will have a proven track record of leading and managing teams. Experience within the property industry alongside a knowledge of BTR/ Student Accommodation and high rise building compliance is also desired. The successful candidate will have: <ul> <li>A proven track record of leading and managing teams,</li> <li>Experience of working within the property industry,</li> <li>Knowledge of BTR / Student Accommodation, </li> <li>Excellent communication skills, </li> <li>Excellent stakeholder engagement skills.</li> </ul>The benefits We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Excellent holiday pay and sick pay <ul> <li>Pension with matched contributions</li> <li>Training</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lorne Court development in Mosley West Midlands. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Wisteria Court development in Bulcote, Nottinghamshire for a 6 month FTC, ( 30 hours per week) followed by a Relief contract to provide cover for our estates afterwards in the Nottinghamshire and Lincolnshire areas. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus for 6 month FTC and then £13.77 per hour for Relief hours (fuel will be paid for.) Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job title: Residential Practitioner Salary: C1 £27,711 - £30,060 (pro rata) plus weekend enhancements and sleep in allowance where appropriate. Hours: Various Contract: Permanent Leeds City Council is seeking compassionate and dedicated Residential Practitioners to join our outstanding children's services. In this role, you'll have the opportunity to make a profound impact on the lives of children and young people, guiding them towards adulthood and independence. Your support will be instrumental in helping them overcome challenges and achieve their full potential. There are a range of opportunities available across the city including full-time, part-time and waking nights working. We want Leeds to be a city where all children are safe, happy and healthy, do well at school, fulfil their potential and grow up to be active citizens with voice and influence.â€ This is your chance to join us and support our Child Friendly Leeds ambition. We are proud to align our work with the council's values and ambitions , placing children and families at the heart of everything we do. If you're ready to bring your empathy, energy, and dedication to this vital role, we'd love to hear from you. About youâ€ As a Residential Practitioner you will bring to the role:â€ <ul> <li>a good standard of literacy and numeracy, with basic computer literacyâ€</li> <li>Level 3 Diploma in Residential Child Care (or equivalent), or commitment to achieving the qualification within a reasonable period (we pay the course fees)â€</li> <li>recent experience supporting children or young people with additional emotional/behavioural issues - this may be from employment, volunteering, student placements or personal lifeâ€</li> <li>excellent communication and listening skills, teamwork and emotional intelligenceâ€â€</li> <li>flexibility to work shifts including weekends, bank holidays and nightsâ€</li> </ul>About the roleâ€â€ Based in one of our children's homes, you'll be part of a supportive team at that prioritises your well-being and personal development. Your responsibilities will include: <ul> <li>Creating a safe, caring living environment.</li> <li>Building positive, trusting relationships with children and young people.</li> <li>Nurturing each child's personal development, education and wider learning.</li> </ul>This role offers immense job satisfaction as you witness the positive changes you facilitate in the lives of children and young people daily. Basic salary £27,711 rising incrementally to £30,060 (pro rata for part time) In addition, enhancements are paid for unsocial hours and sleeping in duties. Time and a half is paid for weekend working (if applicable). What we offerâ€ We take pride in offering the best employee experience, with benefits including:â€ <ul> <li>a competitive salary plus enhancements for nights and weekendsâ€â€</li> <li>generous annual leave entitlement plus bank holiday allowanceâ€</li> <li>a clear career pathway and continuing professional development opportunities, including support to study for relevant qualificationsâ€</li> <li>membership of the West Yorkshire Pension Fund with generous employer contributionsâ€</li> <li>a range of staff benefits to help you boost your wellbeing and make your money go furtherâ€</li> </ul>How to applyâ€ Please complete the online application formâ€. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. â€ If you have any queries or would like an informal chat about the role please email <a href="mailto:workinginchildrenshomes@leeds.gov.uk" target="_blank">workinginchildrenshomes@leeds.gov.uk</a> . A Disclosure and Barring Service (DBS) check against the Children's barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy .â€ We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.â€ We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2022. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.â€ All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.â€ This role is based in the UK. Home Office guidance, states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying.â€To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying. Job description Job purpose The Residential Practitioner's role is to support, encourage and safeguard children and young people in their development, enabling them to make positive contributions to their families, society and local communities. You will do this by fostering positive relationships and maintaining strong bonds between children and staff based on shared daily life and routines, joint activities and established boundaries of acceptable behaviour. Special conditions This post is subject to a higher level check with the Disclosure and Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence. Responsibilities <ul> <li>Undertake key worker role, implement care plans, conduct risk assessments and devise support and health plans</li> <li>Provide and maintain a safe, stimulating and secure living and learning environment supporting day-to-day physical and emotional needs</li> <li>Work with professionals and communities of origin to sustain links and understand past problems</li> <li>Nurture children's ambitions for their future and their learning, both in and out of school</li> <li>Support children and young people's emotional, mental and physical health needs to build self-esteem</li> <li>Respect privacy whilst maintaining a duty of care ensuring that living spaces are clean and safe</li> <li>Provide appropriate levels of personal care for children and young people with disabilities and complex needs, including bathing, toileting, dressing, changing and feeding as appropriate</li> <li>Ensure that all records are accurate, up to date and GDPR compliant</li> <li>Manage complex and challenging behaviour in an assertive, restorative and sensitive manner</li> <li>Work to reduce the likelihood that a child/young person becomes criminalised, encouraging restorative approaches and outcomes</li> <li>Hours of work are primarily determined by the needs of the service and are worked on a rota basis including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Maintain a close working relationship with colleagues, external agencies, families and the wider public</li> <li>Be flexible and adaptable to change to assist other services as required, commensurate to grade</li> <li>Participate in appraisal, training and development activities to ensure up-to-date knowledge and skills Improve own practice through observation, evaluation, discussion and development programmes</li> <li>Work collaboratively with colleagues, knowing when to seek help and advice</li> <li>Contribute to the overall ethos, work and aims of the service by attending relevant meetings, training days and events as requested</li> <li>Be aware of and comply with Leeds City Council policies and procedures such as child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person</li> <li>Be aware of and support difference and ensure equality for all by working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures</li> <li>The council has adopted a flexibility protocol and this role will be expected to work within these parameters</li> <li>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post</li> </ul>Qualifications <ul> <li>To work in this role you must hold the Level 3 Diploma in Residential Child Care or equivalent. If you do not hold the diploma we will fund you to study for the qualification. You must complete the diploma within a reasonable period, normally 2 years after starting work. Failure to achieve the Level 3 Diploma will prevent you from continuing in this post.</li> <li>You must demonstrate good literacy and numeracy, through qualifications or a skills test completed at interview.</li> </ul>Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements: <ul> <li>Flexibility to travel and work across different work locations including providing support to children living within family settings as appropriate</li> <li>Availability to work on a rota basis and change work patterns as reasonably required, including undertaking sleep-ins, early mornings, late evenings, weekends and bank holidays</li> <li>Ability to build relationships and actively engage with individual and groups of children and young people</li> <li>Ability to build relationships and communicate effectively with a wide range of people</li> <li>Maintenance of accurate manual and digital records in accordance with GDPR</li> <li>Use of initiative to adapt to changing circumstances and develop solutions to issues</li> <li>Skills in managing conflict and aggression using de-escalation techniques</li> <li>Good standards of literacy and numeracy, demonstrated through qualifications or skills test</li> <li>Understanding of responsibilities in terms of health and safety, security, confidentiality and data protection</li> <li>Understanding of the needs of looked after children and the importance of advocacy for children and young people</li> <li>Basic computer literacy and of the use of Microsoft packages</li> <li>Recent experience of working with young people or vulnerable adults who may have emotional or behavioural difficulties, in either a paid or voluntary capacity</li> <li>Be physically fit enough to carry out all requirements of the role including the use of Therapeutic Crisis Intervention (TCI) to manage challenging behaviour as required</li> <li>Essential behavioural and other characteristics</li> <li>Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health and Wellbeing, Inclusive Growth and Zero Carbon.</li> <li>Able to understand and observe Leeds City Council equality and diversity policies.</li> <li>Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.</li> <li>Willingness to actively participate in training and development activities.</li> <li>Flexible and adaptable to change to assist other services as required commensurate to grade.</li> <li>Participate in appraisal, training, and development activities.</li> <li>Be aware of and comply with Leeds City Council policies and procedures.</li> <li>Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity policies of Leeds City Council.</li> <li>Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.</li> <li>The council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul>

Residential Practitioner

Job Title: House manager Job Location: Frys Court Oxford Salary: £14,054 -£16,918 dependent on experience millage only Contract type: Permanent Working hours: 20 hours across 3 days About the role <ul><li>To ensure the delivery of high-quality holistic housing services across GreenSquareAccord extra care accommodation. Including manging compliance with health and safety legislation</li><li>To work with housing, maintenance and other GreenSquareAccord staff, as well as external care providers to help residents achieve an independent and positive life and to enhance the environment and communities within schemes.</li><li>To assist in the overall management of the services within GreenSquareAccord extra care housing.</li><li>To provide an excellent Housing Management service to all GreenSquareAccord Customers. This includes Management of income and arrears voids and lettings and general housing management issues.</li></ul> Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you <ul><li>Ability to communicate and work with internal and external customers, stakeholders and colleagues at all levels.</li><li>Experience of working in stressful environments and diffusing, mediating and calming situations and emotional, difficult or distressed people.</li><li>Good working knowledge and expeirence of using Microsoft Office sortware such as Outlook, Word, Excel and powerpoint.</li><li>High level of IT - housing management information Systems</li><li>Ability to plan, organise and successfully execute multiple tasks simultaneously with timeliness and accuracy.</li><li>Experience in working with vulnerable people desirable in housing or supported housing</li><li>Car driver with access to a vehicle</li></ul>About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>25 days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Two days paid volunteering leave per year</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

The Vacancy Are you an experienced housing professional with a passion for delivering excellent customer service? Join Platform Housing Group as a Home Ownership Officer and play a key role in managing our leasehold, freehold, and shared ownership properties post-sale. This is a dynamic, varied role where you'll be responsible for everything from service charges and rent accounts to resolving lease-related queries and responding to solicitor enquiries. You'll work closely with our Service Charge and Sales teams to ensure that customers receive timely, accurate information and support throughout the lifecycle of their homeownership journey. Your day-to-day work will involve: <ul> <li>Managing rent accounts, service charges, and arrears.</li></ul><ul> <li>Responding to leasehold and legal queries, including producing LPE1s and addressing matters such as boundaries and lease covenants.</li></ul><ul> <li>Overseeing lease extensions, remortgages, and other leasehold consents.</li></ul><ul> <li>Liaising confidently with solicitors, local authorities, and internal teams to resolve customer concerns efficiently.</li></ul>This is a fantastic opportunity to join a customer-focused team and make a real difference in the lives of our homeowners. About You You're someone who thrives in a busy, people-focused environment and can juggle competing priorities with ease. With a solid understanding of leasehold management and a keen eye for detail, you'll be confident communicating with a wide range of stakeholders. Here's what we're looking for: <ul> <li>Experience working within a housing association or in a leasehold/shared ownership role.</li></ul><ul> <li>Knowledge of current leaseholder legislation, service charges, and income collection processes.</li></ul><ul> <li>Strong communication skills and a proactive, motivated attitude.</li></ul><ul> <li>Ability to produce legal documentation such as LPE1s and confidently respond to solicitor queries.</li></ul><ul> <li>Excellent organisational skills, with the ability to meet deadlines and manage your own workload.</li></ul><ul> <li>A full UK driving licence and access to a vehicle for regular travel.</li></ul><ul> <li>A Level 3 housing qualification (or willingness to achieve one, with support from us).</li></ul>You'll be based at home, but must be able to attend weekly in-person meetings at our Birmingham office and travel occasionally to Worcester. The Company Join us and find your purpose at Platform! Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy. If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment. Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all. Why Work Here? Benefits Great opportunities for further development and training Up to 28 days holiday plus bank holidays Workplace pension with employer contributions of up to 12% Company van and uniform Depending on role Flexible working arrangements with remote working widely available iPad and mobile phone Depending on role Our Values People Matter We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Home Ownership Officer

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services; Infrastructure Services, New Homes and Connected. We are recruiting a Resident Liaison Officer for our Property Services Pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Neighbourhood Offcier Permanent Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Manager Insert Advert wording This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city. This is an opportunity to join the Tenancy Services Team as a GR3 Neighbourhood Officer. This is a vital role within our service as it is providing a visiting service to our tenants. Roles may be based across the city. There are two types of visit to conduct. The first is a Tenancy Visit to complete standard surveys with the tenant about their tenancy and the property. The second is for Tenancy Management reasons in response to a request for service which may relate to antisocial behaviour, abandoned properties, mutual exchanges, unlawful occupiers, etc. Visits are scheduled by an IT system to maximise efficiency. The roles all report to a GR4 Housing Officers who form part of a team. The role is based around a visiting service, it is important that you are able to manage different enquiries of Housing Management on a daily basis and are able to problem solve effectively in order to resolve issues at the earliest opportunity. The principle of the visiting service is to provide one visit for ten reasons. There is an element of investigation and signposting with this role, including referrals to third parties. On a weekly basis your calendar will be automatically filled with visits to conduct in either an AM or PM slot and you will be responsible for ensuring all of those visits are completed. It is preferred to have experience of Housing and the relevant legislation, however training on all policies and procedures will be provided, as well as training on systems. Full drivers license preferred but not essential. Housing related experience desirable. Training on system and policies will be provided. For any informal enquiries please contact Rachael Goodman by email or Teams <a href="mailto:rachael.goodman@birmingham.gov.uk" target="_blank">rachael.goodman@birmingham.gov.uk</a> Ref: We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible). Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Neighbourhood Officer

Job Description VOIDS &amp; LETTINGS ASSISTANT HOUSING OFFICER Lateral Move Permanent Grade 3 - £26,409 - £32,654 We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week The VOIDS &amp; Lettings Assistant Housing Officer will assist the Housing Officer in providing a quality Void management Service. All duties to be undertaken in accordance with the Department's desire to treat its residents and the public as valued customers. Main Responsibilities <ul> <li>To view Birmingham City Council empty properties with customers and explain the empty property repairs standard and gather information to prove identification of the customers pending the letting of the property.</li> <li>Prepare information to enable a letting of a property to take place.</li> <li>To support the Voids Service business needs to roll out / develop and allow growth for the need to expand the moving out service within the 3 local Voids teams. To answer telephone enquiries and resolve the problems raised.</li> <li>To deal with problems and queries as they arise in the team. To assess and determine appropriate action in the handling of any housing problem.</li> <li>Liaise between other teams and sections of the Department to ensure the smooth running of the local team.</li> <li>To have sufficient knowledge of computerised systems in order to: - interrogate computer system - input using visual display units - produce management information in the form of computer documents as required by Housing Officers.</li> <li>Where necessary training will be provided.</li> <li>To visit customers where there is no apparent risk to staff.</li></ul>Other duties <ul> <li>Contributing to deliver the provision of a multi agency /partnership problem solving service around people, property, place and sustaining tenancies.</li> <li>Maintaining accurate records and case management in accordance with the required standards using appropriate I.T systems.</li> <li>Investigating and responding to complaints and service requests in accordance with key performance indicators. Managing customer expectations to resolve issues whilst delivering a high quality service.</li> <li>Assisting the Housing Officer to deliver a consistent and reliable Housing Management Service Meeting all relevant key performance indicators and individual targets and objectives</li> <li>Engaging with tenants and internal and external stakeholders to provide advice education and where appropriate making connections with other services and agencies.</li> <li>Ensuring all work is carried out in compliance with the Data Protection Act and Human Right and the Equality Act</li> <li>Ensuring the Safeguarding of vulnerable adults and children making the necessary referrals. Carrying out scheduled and responsive visits gathering relevant evidence and information.</li> <li>Collating data, completing reports and recording accurate information on case management systems in line with corporate and legal timescales.</li> <li>Providing advice and assistance on all aspects of Housing Management. Utilising a range of communication methods including face to face home visits, telephone calls, written correspondence and social media platforms</li> <li>Ensuring compliance with all safe working practices, and following health and safety legislation</li></ul>Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Ian Hegarty <a href="mailto:ian.hegarty@birmingham.gov.uk" target="_blank">ian.hegarty@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Your mission As our Community Manager you will drive the sustainable expansion of a community while fostering meaningful engagement and satisfaction among its members. This requires a combination of strategic thinking , creativity , analytical skills, and a deep understanding of the target audience and community dynamics. Here at Intigriti having an Online Community with the vision of expansion, it is crucial to have a person dedicated to all initiatives and projects related to nurture, engage and expand our hacking community. What you'll be doing <ul><li> Community Engagement: Actively engage with community members through various channels such as social media, forums, events, and in-person meetings. This involves responding to inquiries, addressing concerns and fostering positive relationships. </li><li> Content Creation: Develop engaging content tailored to the interests and needs of the community. This might include writing blog posts, creating social media updates, designing graphics, or producing videos. </li><li> Reporting: Track relevant metrics and analyze data to measure the effectiveness of community engagement efforts. Generate regular reports outlining key insights and recommendations for improvement. </li><li> Event Planning: Organize and coordinate community events, meetups, workshops, or webinars to facilitate connections among community members and promote the organization's goals or initiatives. </li><li> Swagstore Management: Responsible for managing all aspects of the swag store, including inventory management, product selection, marketing campaigns, customer service, and fulfilment to ensure a seamless and engaging experience for customers that make the hackers actually want to wear/use our cool items. </li><li> Feedback Collection: Gather feedback from community members to understand their needs, preferences, and concerns. Relay this information to relevant internal stakeholders to inform decision-making and improve services and programs. </li><li> Moderation: Monitor community discussions and interactions to ensure they align with the organization's guidelines and standards. Address any inappropriate behavior or conflicts in a timely and respectful manner. </li><li> Networking: Build relationships with key stakeholders, influencers, and partners within the community to enhance collaboration opportunities and expand the organization's reach and impact. </li></ul>What you'll bring <ul><li> Has experience in Cyber Security/IT/Tech Community by working close with the users of the platform. </li><li> Has worked in the past as a Social Media Manger /Community Manager/ Marketing Growth Associate/Community Growth Associate. </li><li> Strong experience working with Marketing and Designer Teams. </li><li> Excellent Skills in written and spoken English. </li><li> Excellent Skills in Social Media Management: Content Creation, Copy Writing, Replying, engaging people, understanding trends and translating them to our audience - required to manage the Intigriti social accounts. </li><li> Worked on creating engaging meet-ups with clear goals and ROI. </li><li> Strong proficiency in KPI reporting, including tracking, analyzing , and interpreting key performance metrics. </li><li> Experience with Power BI and automating KPI reporting to drive data-informed decision-making and operational efficiency. </li><li> Project management skills &amp; familiar with Asana/Trello or similar tools. </li><li> Strong Experience with Discord Management. </li><li> Content Writing for Blogs/Articles/Knowledge base. </li><li> Excellent G-Suite / Office Experience. </li><li> Team Player. </li><li> Excellent Communication Skills. </li></ul>What is in it for you? Competitive salary and uncapped commission. 26 days of annual leave and Bank Holidays ☆ Top-notch Private Healthcare and Health Cash Plan Hybrid working model Initial home office budget 2-month work abroad policy Great training and yearly learning budget Employer pension scheme Enhanced maternity pay Social activities and team outings Referral bonus Employee Assistance Program Great hardware and access to the best tools to be successful in your role Mobile subscription contribution Why join us? Here are some great benefits of joining our team: <ul><li>Cybersecurity is a great place to be!The security industry is fast-paced and continues to grow even during times of economic uncertainty.</li><li>We provide a clear career path and learning budget to help set you up for success.</li><li>Join a company that's making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.</li><li>Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.</li><li>We are theproud winners of the Deloitte Rising Star awardin 2020 and theDeloitte Fast 50 awardin 2021.</li><li>We're backed by top investors who are enabling us togrow internationally.</li></ul>

Annual salary: up to £27,077.51 Resident Liaison Officer Thanet £27,077.51 per annum, plus company van and fuel card Full time - Permanent - 42.5hrs per week Monday - Friday 8am till 5pm We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations. About the role <ul><li>We are looking for an experienced Resident Liaison Officer to join our team in Thanet. Working with the local Council delivering a variety of planned and responsive repairs works, our team produce work to the highest standards and deliver outstanding customer service. Working directly in the operational structure and supporting the Customer Success Manager as required the RLO will:</li><li>Act as an ambassador for Mears and the Council and support customer engagement activities across all work streams; planned and responsive works.</li><li>Work with the Council to support their resident engagement programme, attending resident meetings/consultation activities as necessary (might occasionally involve evenings).</li><li>Work with the operations manager to ensure that appropriate consultation and communication with residents is undertaken, in their homes or during specific events, throughout a planned works programme and feedback is obtained on works completion.</li><li>Support Customer Service Centre and Council with resolution of complaints and queries.</li><li>Provide a single point of contact for customer and client throughout the complaint process, investigating issues and providing full responses or information within target times, and ensuring that lessons learned are acted upon throughout the branch.</li><li>Ensure all related policy, process and procedures are fully adhered to, and maintain accurate and relevant complaint, customer satisfaction and feedback records, providing reports for the Council as required.</li><li>Review, coordinate and monitor all customer related tasks and communication materials as appropriate.</li><li>Ensure customers opinions are acknowledged and fed back into operational teams - keeping a "lessons learned" log and celebrating positive feedback.</li><li>Act as a champion for social value, supporting the branch in specific activities and recording and promoting achievements.</li><li>Support delivery of customer training, including standards, safeguarding, to operational teams and subcontractors.</li><li>Provide administrative support across the office team and work closely to support other colleagues as required.</li></ul>Role Criteria <ul><li>Experience in a relevant customer service role.</li><li>Excellent communication skills.</li><li>Proactive team worker.</li><li>Good negotiation skills.</li><li>Flexible approach.</li><li>Experience with administration and attention to detail.</li><li>IT Literate.</li><li>UK Full Driving licence.</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Benefits we can offer you: <ul><li>25 days annual leave plus bank holidays.</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.</li><li>Family friendly policies.</li><li>Van and Fuel card -van can be used for the commute to work.</li></ul>Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lawrence House development in Malden Essex. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £17,908.61 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. This is an opportunity to join one of our 4 pillars: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel as you will be covering a region that looks over everything from South London to the South Coast. Locations include Merton, Bromley, Portsmouth, Brighton, East Grinstead, among others. Hence you must have your own vehicle and valid driving license. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information What We Offer: If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Senior Childcare Practitioner - Children's Residential Home Location: Walkden, Manchester Provision: Children's Residential Home (Ages 7-17, EBD &amp; Mild Learning Difficulties) Hours: 8 am to 8 pm and Occasional 8 am to 8pm + sleep in Salary: £27,144 - £36,192 base 8-10 sleep-ins/month (£52 per sleep) Potential take-home: Up to £41,184 per annum • About the Role Are you an experienced Residential Support Worker looking to take the next step in your career? Or are you already a Senior Practitioner seeking a new challenge? There are currently 5 vacancies across multip homes in Sunderland. As a Senior Childcare Practitioner, you will play a vital role in supporting children and young people with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties (MLD). You will be a role model, mentor, and key worker, ensuring the best possible care and outcomes for the children. This is an exciting opportunity to join a well-established and growing organisation with a strong Ofsted "Good" track record and a commitment to achieving Outstanding ratings. What We're Looking For • Level 3 Diploma in Residential Childcare (or equivalent - see below) • Experience working with children in residential care or similar settings • Ability to manage challenging behaviours and create a nurturing environment • Full UK Driving Licence (Essential) • Fluency in English (with the ability to understand UK dialects) • Minimum Age: 22/23 (in line with regulatory requirements) Alternative Qualifications Considered: If you hold a Level 3 Diploma in Adult Social Care, we will consider your application if you can demonstrate experience working with children. Key Responsibilities • Support young people with emotional and behavioural needs in a residential setting • Act as a positive role model and key worker, helping children develop essential life skills • Promote a nurturing and supportive environment that encourages growth and independence • Contribute to care planning, behaviour management, and safeguarding processes • Support less experienced staff and lead shifts as required Why Join This Organisation? Career Progression Pathway - Grow into Deputy, Registered, or Regional Manager roles Comprehensive Training Academy - Ongoing professional development &amp; specialist training Excellent Health &amp; Wellbeing Benefits - Including discounted gym memberships Additional Leave - Rewarded at 2 years &amp; 5 years of service • Company Pension Scheme - Auto-enrolment for long-term security How to Apply If you're passionate about making a difference in young people's lives, we'd love to hear from you! Click 'Apply' now or contact us for more details. Call Sam: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a> SGS Care and our client are equal opportunity employers committed to safeguarding children. Successful candidates will undergo Enhanced DBS checks and thorough reference checks in line with Safer Recruitment practices.

47 Housing / Neighbourhood management Full time Jobs